Caliber Collision

4.5 (319)

  1893 Sam Rittenberg Blvd, Charleston, SC 29407
  (843) 763-0308
  caliber.com
  Claimed

Auto body shop Auto bodywork mechanic Auto dent removal service Auto painting Auto repair shop Auto restoration service

Accessibility

  • Wheelchair accessible entrance

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rachel Bonafilia
a month ago
I went with caliber through my insurance after road debris scratched up two of my doors. They were able to get it done within just a few days and the work looks fantastic. They work well with enterprise down the road as well, which makes the rental car pick up and drop off easy.There was a small issue not related to the work itself, but they worked with me to make it right, and were incredibly polite about it.Definitely recommend. The work is clean and looks great, and working with insurance and a rental with them was easy and streamlined.

  Ethan Fannin
2 months ago
I recently had the pleasure of bringing my vehicle to Caliber Collision, and I couldn't be more satisfied with the service I received. From the moment I walked in, Harley was friendly and attentive, making the entire process smooth and hassle-free.Brandon and his team at Caliber Collision displayed a high level of professionalism and efficiency. They quickly assessed the issue with my vehicle, provided a clear explanation of the necessary repairs, and promptly got to work. I was pleasantly surprised at how fast they were able to address the problem without compromising on the quality of the repairs.Not only did Caliber Collision fix my vehicle with precision, but they also managed to get me in and out in no time. This efficiency was greatly appreciated, as it minimized any inconvenience on my end. The attention to detail and commitment to customer satisfaction were evident throughout the entire experience.I would highly recommend Caliber Collision on Sam Rittenburg to anyone in need of automotive repairs. Their skilled team, excellent customer service, and quick turnaround time set them apart in the industry. Kudos again to Harley, Brandon, and the team at Caliber Collision for a job well done!

  Eliza Hurst
4 weeks ago
This was my first experience with caliber, and I could not be happier about it. The customer service was excellent. I was so stressed out when I first arrived to drop my car off, but left the place with a smile and full confidence in caliber. I m a young adult who is doing grown up things for the very first time without my dad, and Caliber made it a seamless transaction for me! Not to mention, my car looked and smelled brand new when I got it back!!! They cleaned it so well! <3 10/10 experience over all, and I ve already referred three of my friends to Caljber.

  mzh20s
2 months ago
Caliber was so easy to work with on my recent car repair. They kept me informed of the status the entire time and the car was ready when promised. The repair is undetectable and looks brand new! Highly recommend!

  Paul Tamburrino
3 months ago
This was the worst experience in customer service imaginable. The text messaging statuses were never accurate. When I asked about this, the shop manager said these texts were based upon an algorithm rather than the actual status of my vehicle. After a month of delays, the shop manager told me they were not qualified to work on my vehicle (2022 BMW X5). Also said that my repair consultant was not qualified to be responsible for my estimate. I was given conflicting statuses constantly. Every time I called to inquire, I was told new parts needed to be ordered. At the end, I was told all repairs had been done, and I could pick up my vehicle the following day. When I called before driving over, the new shop manager told me that they were still waiting on parts and it would be another week. I finally escalated to regional VP. He was able to get this resolved after I sent him picture/text/map proof that the shop manager had been lying about the status and location of my vehicle. The escalation got my issue resolved, after much follow-up on my part. Never again!

  Albertha Mazyck
5 days ago
If you need your car for work do not take your car here. My husband was told his car would be ready in 3 to 4 days, 2 and a half weeks we are still waiting. We get the usual excuse oh the part isn't in yet or the guys are working on it . The Ole bait and switch. Time is money for our car. Why do we have to wait so long. Different people get different service????. Never never again!

  Hal Huser
4 months ago
Joe and his team at Caliber Collision took great care of me when I needed to have my daughter s car fixed quickly. Despite challenges like supply chain and auto worker strikes, they were able to get what I needed to fix the car s bumper and get it back to me within a week. I appreciate their helpfulness, friendliness and professionalism.

  Phyllis
a week ago
Caliber collision did excellent job fixing my truck in a timely manner. Responsive staff . Updates provided at least twice a week

  Jaime Abaroa
2 months ago
This shop is run by incompetent individuals. I took my suv.in for a fairly straightforward front bumper type repair.First they promised they would have in 2 weeks.Then it was 3 weeks than 4. One excuse after the other.In meantime I am paying for a rental car. They clearly are incompetent and I would recommend staying away

  Ashley-Tatum Lange
3 months ago
The worst body shop ever! They completely butchered my car. Paint overspray everywhere, charged me for a brand new window motor didn t even replace it, paint chips on the hood, door doesn t close properly anymore, the list goes on and on. My insurance paid them $12,000 in repairs that they did not do. They then try to send me to a different caliber to fix their mistake, but that caliber hasn t even gotten back to me about scheduling me in. This was in may, 7 months ago! They are now sending me letters about paying the deductible threatening to send it to collections. Biggest fraud.**Edit**My husband sent you guys a long email about everything to the email you listed in your reply but no response and it s been over a week. Since you guys obviously have no desire to fix anything, we ll be pursuing the legal route. Worst customer service ever.

  Jose O
2 weeks ago
Great place, shop and people are friendly, good work quality.the staff explains everything and helpful with all my process. Harley was very helpful and friendly mike also help me with everything..thank you for help me with my vehicle.

  Harley Roviello
2 months ago
Would leave 10 stars if I could. Thank you for taking excellent care of my vehicle, in a timely manner.

  Whitney R.
2 weeks ago
This was my first time and I will never forget it! Justine was an angel and literal savior! A1 customer server. Will be recommending this location to everyone!

  Nesha Fahie
10 months ago
A tree branch fell on the rear window and messed up my my bumper and dented the right side of my bumper thingy. I took it to the shop and was amazed. Looked like nothing ever happened.Service: Body & TrimService: Body & Trim

  Go Go2019
a year ago
I got car accident a month ago and the front left side got damaged. The exterior repair was good. But I found my wind shield Wiper blade was ripped off partially. I called them but the answer was "they never touched my wind shield wiper blade". I believe the logic should be like this: I dropped off my car with you, in addition to the repair, you should also keep my car intact instead of saying "we did not touch your wind shield" For example, if after repair, my rear tires are missing and you still tell me you never touch my rear tire, since you only repair the front side. Does it sound legit? Frankly speaking, overall repair is ok but not 100% satisfactory.Service: Body & Trim

  Matthew Sheriff
9 months ago
The Caliber Collision of West Ashley did a great job on my Audi A6 which was rear ended in April 2023. The staff was friendly and kept me up to date on the process. The process took 6 weeks, but the results were worth the wait. The color match and the precision of the repairs were expertly done. Very pleased with the results and the staff's professionalism. Thank you!Services: Painting, Body & Trim

  Brandon Seifert
4 days ago
The best shop in West Ashley hands down. They will take care of all your collision needs!

  Shakaria Bethea
6 months ago
I didn t have any problems with Caliber, they got my car repaired within a week of having it. I highly recommend coming to them for repairs! (:Service: Body & TrimService: Body & Trim

  douglas hardman
9 months ago
They do good work but I have had to take my truck back 3 times to get them to finish. Either they don't care or have blind technicians. No one checks behind the work when it is suppose to be finished and it's always late. Don't expect them to call you back, they won't. I finally drove there to set up my second appointment. I would find somewhere else if I needed work again.

  Vy Nguyen
8 months ago
HORRIBLE EXPERIENCE. I would give them zero stars if I could.My car was at caliber for 5 MONTHS and it still was not completely done when I arrived to pick up the car. Once I arrived they claimed that they never noticed that my front driver window had a huge crack because they were too preoccupied with making sure the front and back of my car were perfect well that s because it was not cracked in the accident and when I went to see the car the day prior it was not cracked then either!They had to to take my car to a different body shop to get the muffler fixed even though they never talked to me about this. The car sat at this second shop which was two doors down for 3 weeks without anyone going to check on it because of course zero work was done in the 3 weeks that it sat there. They had to then take the car to a second muffler shop which was fortunately able to do the repair in less than 24 hours.Caliber was not able to look at my car for 3 weeks which was not an issue but them lying as to why they had not yet looked at it versus saying that they were busy. One of the excuses they said was that the photographer had left and they were waiting for me to bring my car back because they lost all the photos of my car. I then had to tell them my car was with them and had been for weeks. Then they told me they were waiting on a signed waiver for them to look and repair the car but no one had asked me to sign anything until this moment.I was given excuse after excuse of why car was not done and I was never given a realistic date of when the car would be completed. I told them to even overestimate when the car would be finished so I would not be constantly disappointed but alas they could not do that either.I tried to called corporate office after about 4.5 months who then said a regional manager would reach out to me. But they never did. I called a second time a few weeks later and again. No calls from anyone.It s obvious caliber was just trying to scam myself and the insurance company out of as much time and money as they possibly could. My estimate doubled and I had to pay for a rental for over 5 months and my car is still not finished to completion. They have zero cares for their customers or the quality of their work or company name.I absolutely will never take my car to a caliber collision ever again and I have told all of my friends and family to never do so either.Services: Exhaust, Tires, Steering & suspension repair, Painting, Electrical, Auto engine diagnostic, Body & Trim, Welding

  Danny Burgess
11 months ago
I came in for a quote on my Toyota's Door that got biffed while I was at work. The gentleman who helped me through that process was kind, patient, and understanding of my car's needs. Matt was quick and diligent in his work. I appreciate someone who has a job to do and doesn't waste their own time, or my time. I would consider their work over other body shops based solely on how well organized they seemed to be.

  Robert Robinson
11 months ago
It was great in the beginning. I felt confident and trusted them after reading the reviews and meeting with the estimator but now I m worried. I had to reach out and pretty much force them to communicate updates. The completion dates that I am getting aren t accurate which is very very frustrating. Saw my car, and I appreciate that but I pray they return it in way better condition. My vehicle is valuable to me way more than a smile and handshake. I m in total shock but fingers crossed. I am highly frustrated. Better communication and accuracy would be great. I hope it s quality work.I will update my review after completion but for now it s not good at all.Services: Painting, Body & Trim

  Esther Fab
a year ago
Caliber Collision was amazing. They communicated with me from start to finish. The parts came fast and my car was repaired in no time. They did such an exceptional job on my vehicle, they even took a step further n replace my battery because they said I needed one (I definitely did). The manager did a walk through with me and told me everything that was done. The process was so easy. And I am grateful to the staff atCaliber Collision1893 Sam Rittenberg Blvd, Charleston, SC 29407. They are true professionals. 5 exceptional stars Service: Body & Trim

  Missy Durban
8 months ago
Excellent service start to finish. Replaced the back bumper of my car that had been damaged in an accident.Everything was done perfectly and on time, paperwork was a breeze, and the car was spotless when I picked it up.Service: Body & TrimService: Body & Trim

  Charlene Ravenel
a month ago
Caliber Collision always does a great job with my vehicles, I highly recommend!

  Virginia Cunningham
3 months ago
Paid over 6000 and my driver side fender was buffed out but still had very noticeable scratches on it

  Octavia Singleton
8 months ago
Caliber collision took great care of my car. They did a great job on my repairing the damages on my car. It may have taken longer than anticipated but job well done Service: Body & TrimService: Body & Trim

  Suzzette Schiffiano
2 months ago
The only drawback I encountered was the time it took just to get an appointment. But I guess that s the consequence of being good and in demand! Otherwise

  Dawn Westbury
a year ago
Two panels on my SUV were scratched and dented, so I chose Caliber Collision for this repair. Their staff was very friendly and helpful, very personable. I am very satisfied with the job they did, my vehicle looks 'like new'! I was also impressed that my vehicle was ready in a reasonable amount of time.Service: Body & TrimService: Body & Trim

  Chris Conjurski
7 months ago
After waiting on a tail light for 5 months, come to find out they never ordered it. Then when they finally did and I brought the car BACK to them, they said they couldn't fix it. How do you not know this the FIRST time you looked at it to give the insurance company an estimate? What a circus.

  Opening Hours

Monday 7:30 AM-5:30 PM
Tuesday 7:30 AM-5:30 PM
Wednesday 7:30 AM-5:30 PM
Thursday 7:30 AM-5:30 PM
Friday 7:30 AM-5:30 PM
Saturday Closed
Sunday Closed

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