Baker Motor Company of Charleston (Mercedes-Benz dealership)

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rand Cuthbertson
6 days ago
I found Valerie Gold Coin to be the best sales person I ve felt with in purchasing cars in 50 years! Straight shooter, knowledgeable, not pressuring me (the customer). I ve previously purchased from Baker, but she made the experience exponentially better!!!

  Latosha Bowens Ravenell
a month ago
Kelvin Williams at Baker Motor Mercedes provided exceptional service during our recent visit. From the moment I arrived, he greeted us with a warm smile and made us feel welcome. Kelvin was incredibly knowledgeable about the services offered and took the time to explain everything in detail, ensuring that we understood the work that needed to be done on our vehicle.Throughout the service process, Kelvin kept us updated on the progress and provided transparent communication regarding any additional recommendations or costs. He was professional, courteous, and went above and beyond to ensure that my experience was seamless and stress-freeKelvin's attention to detail and dedication to customer satisfaction truly stood out, making us feel like a valued customer. I left Baker Motor Mercedes feeling confident that my vehicle was in good hands and that Kelvin had gone the extra mile to ensure that everything was taken care of.I highly recommend Kelvin Williams to anyone in need of service at Baker Motor Mercedes. His expertise, professionalism, and friendly demeanor make him a standout service consultant, and I will definitely be returning for future maintenance needs. Thank you, Kelvin, for your outstanding service!Thanks to the cashier for providing the yellow rose as we checked out.

  Crystal Schoenheit
a month ago
I had Sammie Powell as my sales rep. He was wonderful. He only showed me what I was looking for and the price range I asked. He was patient with me throughout the whole process. His whole team was amazing and really did all they could to get me not only the best deal on the car but the best loan. They took the time to answer any and all questions and made sure that I was comfortable with every step we took. I would definitely recommend Sammie Powell to anyone looking to get a new or used car.

  Sad Prince
2 months ago
I bought 6 new spark plugs for my Glk 350, but 2 of them were used. I saw this already in the garage. I didn t expect this from Mercedes, check all the spare parts guys

  J Rubens
2 months ago
Baker Motor Company (MB), Valerie, Coin, my sales person, was phenomenal in understanding my needs, and finding what I wanted quickly. The sales process was smooth and easy even though I did the entire thing remotely as I live in another state. I would highly recommend Baker Motor Company (MB) as a place. to purchase a vehicle. The team there is professional, efficient, & a pleasure to deal with. They represent the best of Mercedes-Benz and the type of experience one would expect from this brand. Looking forward to an ownership experience that is equally as good.

  Dan Adams
2 months ago
I recently moved to the area and needed service for my GLC. The Baker team was not very helpful. They were not willing to talk maintenance schedules, work performed, or anything resembling a luxury experience. Although they completed a complimentary cleaning, they instantly made it dirty due to construction (and a lack of attention to detail). Lastly, they charge an additional 3% fee for card charges. What, should I write a check?!? I will most likely find another service center and probably not purchase another MB if this is the standard at Baker.First changed my appointment time, but stated I could drop it off. When I showed up, they initially were unable to find my service records and attempted to convince me to pay for services that were inconsistent with MB recommended maintenance. Finally they were able to find my records and adjusted the quote. During the service intake, I also asked for a tire balancing. The advisor said they would look at it too.When I arrived to pick up my vehicle, my service advisor was nowhere to be found. Another advisor directed me to the cashier (where they charged an extra 3% on card payments!!!), and then I was told to sit down to wait and someone would call me when my car was ready. Eventually a random advisor recognized me and my car and directed me to my GLC sitting outside and ready to roll (no called me to go over the service). When I got out to the vehicle, there was sand on the floor mats from a technician s shoes, and now there was a new service warning in the dash. I took it to another advisor and they took it back again correct the issue.

  Bryanna Jay
10 months ago
I m A First Time Car Buyer And This Experience Was Everything With The Help Of Ms. Valerie Coin. She helped me in ways I couldn t even imagine, with not being able to purchase the car I wanted; She still made sure I Was Able To Drive Off The Lot With A Car. This was also a great learning experience for me. I hope to see them again to upgrade my car in the future. For All Car Help I Recommend Ms. Valerie!!!

  James McCready
2 months ago
Rick Giglio helped me flawlessly with my 3rd purchase from Baker Motors. I was versed walking in, but Rick took me to a new level of where Mercedes has gone since my prior AMG purchase in 2015. I can t recommend Rick any higher and thank him & Baker for continued interest in my satisfaction weeks/months after ownership. Definitely, if you want a lover of their vehicles to sell you a car, Rick & the team are the ones.Thanks again!

  Jill Osteen
3 months ago
I recently brought my 2021 Mercedes GLE 350 into Baker Mercedes to have it serviced and I was SUPER impressed with the service I received from my new service advisor, Ricky! So impressed that I knew I needed to jump on here and write it publicly! Ricky was incredibly friendly and professional, answered ALL of my questions (and I had A LOT), texted me with updates as my car was being serviced, chatted with me after the service to explain what all was done and helped explain when to schedule future services! I left feeling like I had an advocate in the service department, which was SUCH a nice feeling! Ricky, thank you for your excellent service! Baker did a great thing when they hired you!

  Jackie Hall
3 months ago
Worse dealership experience EVER!!!Hubby and I went in to purchase a 2024 GLS 450 with check in hand. We were told that they didn t accept the CU check and refused to speck with CU s loan officer to verify funds.The gentleman in the finance department was rude and was uninterested in selling us the vehicle. Very disappointing!!!We felt like we were treated differently because of who we are- honestly, we felt discriminated against.This is our 3rd Mercedes purchase and we ve never had any issues until then. We wanted to give Baker of West Ashley a shot, but they failed miserably. The next day we went to Hendrick s Motors Mercedes of Charlotte where we purchased our previous Mercedes and was treated with the upmost respect; they were very attentive to our requests. We presented them with the same CU s check and was able to drive away with our new 2024 GLS 450 in less than 30 minutes. They understood the process and assisted us promptly and professionally.Hendricks Motors of Charlotte is the BEST Mercedes dealership in the South.(We are local business owners and would never treat anyone the way we were treated or recommend this dealership.)

  charles allen
a month ago
I watched them through the glass. They worked on my car for 2 hours and charged me for 4 hours. When I got home and checked my car, I found out that they didn't replace the cable, because I marked the old one the week before. I also noticed that my air ducts were missing. I'm debating if I should just buy new air ducts and never go back to Baker. I paid $1500.00 for parts that were not installed, and I took before and after pictures to verify it. I'm a mechanic with over 30 years experience.

  Amanda Reid
4 months ago
I purchased a preowned car from Sammie over the weekend. Best car buying experience ever! Sammie Powell did an amazing job. The team at Baker Motor Co. were professional, efficient, and exceeded my expectations! I highly recommend them! I had an amazing experience!!

  Patrick Manna
3 months ago
Outstanding sales and service experience in my lease purchase of my 2024 Cadillac XT5.My salesman, Noah and my service tech Jason were professional, knowledgeable and very accommodating.Noah in sales went out of his way to answer my questions and to make sure that I was comfortable with the details of my new lease concerning costs, terms, length and options. He explained the benefits of a lease versus purchase based on my usage and travel objectives.Jason explained the various details of my service contract warranty and helped me understand the best way to work the various features of the XT5.I was totally impressed with the Baker Motors sales and service experience provided in the lease of my new 2024 Cadillac XT5.This is the second vehicle that I ve leased from Baker and I m sure that I will be returning for my third after this lease is finished.My thanks to the entire Baker Cadillac team especially to Noah and Jason.Pat Manna

  Carla Cade
a month ago
What a rip off business. They charge everyone a $50.00 supply fee on their repair invoices for training their employees! On top of that, they will not take your credit card payment over the phone, however, they will send you a payment link and charge you a 3% credit card fee! Will never take my vehicle back to this dealership.

  Ryan Walters
3 years ago
Baker Motor Company, and Tara especially, made my first car buying experience delightful. Tara's personality, positivity, and professionalism, coupled with her knowledge of the vehicle I was purchasing gave me confidence throughout the process.When it came time to hammer out the final offer, Tara and the rest of the Baker Motor Company staff were thorough, reasonable, and professional. They explained everything in detail. As someone with not a lot of experience with this process, it was nice to not feel pressured.Thanks to Tara and Baker Motor Company as a whole on facilitating my purchase of the Alfa Romeo Stelvio! It's a great car.P.S. Free car washes are a great perk

  Kristin Randolph
5 months ago
Pierre Renault is the service manager here and my family has known him for over 15 years! I cannot imagine working with anyone else! He is amazing, he treats us like his family and makes sure we are taken care of. We continue he to buy from baker because of him. I would not bring my Mercedes anywhere else or to anyone else but him and his team. He s knowledgeable, curtesy, and so compassionate. If his management is reading this, he needs a raise and more vacation days ha ha thanks for everything P!!

  Rob Santopinto
5 months ago
Got a brand new GLC 300 less than a month ago, speakers static uncontrollably.. service department booked me for an appointment in Dec. But said call back if it keeps happening. Called back several times.. "everyone is busy, I'll tell them to give you a call back shortly". This was 24 hours ago and now it's Saturday.. customer service is 0/10. Car isn't even a month old yet! Mount Pleasant location

  michael yount
2 months ago
My car has been at Baker for repairs for OVER 6 months! I've heard multiple stories as to why it hasn't been finished yet. The car went in, mid July and it's now the end of January with no end in site! I was told in September that the parts had been ordered and it would be completed by the end of October. I called the first week of November and was told that the parts they ordered "disappeared " and had to be re-ordered and that it would now be completed by the end of November. I called multiple times and left messages without any response whatsoever! I finally spoke with someone the end of December and they promised me that it would be finished by January 11th! It's January 26th and now they say they're going to order the parts so it can be completed by the end of February! I do not believe or have any faith whatsoever that it will be finished by the end of February! Now they also say that it might be totaled! If that's the case they could've made this decision 6 months ago and I'd have another car by now! We bought this car from Baker and I can assure you that I will never do business with Baker again.

  Keith Campbell
8 months ago
I was in the retail automobile business for 40 yrs, and a owner/dealer for 29 yrs. As you can imagine I am very aware of customer service, both good and bad. I've never had a better retail experience with any company regardless of the product. Sammie Powell, and all others of the Baker employee team were exceptional. I bought the preowned Mercedes sight unseen and had it delivered to my home 5hrs away. The car was perfect and arrived on time. All dealerships should strive for this level of customer satisfaction. Thanks to everyone involved.

  Stephanie Francis
3 years ago
I bought my 2013 Honda CR-V on Sept 29 from Cornelius and he was wonderful. I didnt feel pressured to get a car. I had the car over an hour to test drive it. They got me the payment I was looking and everything went smooth.They answered all my questions. I was referred to them by friend that her into a car that she loves. Whether you want a new or used car, these are the guys to see. Thanks again. A very satisfied customer :)

  Shane Christelfield
4 months ago
Best store in SC to buy an AMG Benz or G Wagen. Of five Mercedes-Benz dealers in the state, Baker is the best one by a stretch. Old-money oldheads and trust-fundies looking for their first luxury car new or used should come here before going anywhere else.

  Dustan Mahoney
10 months ago
I have nothing but positive things to say about my car buying experience at Baker Motor Co. Due to my past experiences at the Honda dealership and ford dealership I dreaded going car shopping. Prior to working with Sammie I had never come in contact with a car salesman that genuinely wanted the best for the customer. I went to LOOK at cars that day with 0 intention of purchasing a vehicle. A few short hours later I drove off the lot with a 2022 C300. Sammie took note of what I was okay with paying and my limitations. Instead of being pushy, and making me look at less expensive cars, he took time to figure out how to get the best deal for me. I felt more than comfortable signing on the dotted line and driving away in my dream car. Happy to be apart of the Mercedes family. Thanks again Sammie!

  David Moreira
8 months ago
Sammie Powell is the best! We bought a 2023 GLE 350 fully loaded from him. I live in Myrtle Beach we did everything over the phone and e-mail. Arrived at the dealership signed everything and was out the door within 45 min! Definitely buy a car from him. Thank you Sammie!

  Timothy Harvey
4 months ago
Bryce was courteous and professional. He went above and beyond to take care of us. We look forward to our next trip and working with him again.

  Frederica Battgirl
8 months ago
Took my car in for service and was out of town so I had to pick it up after hours. I had to then pay on .line for the service fees which were over $2,000 this was not the issue. The issue was the fact that they had the nerve to charge a 3% "convenience fee" Convenient for who?? Feeling like I was ripped off when I already pay a premium for a Mercedes We have had service at numerous dealerships in the North East for over 35 years and have never had a convenience fee assessed for using a credit card. Was I expected to show up with a bag of money to pay for this service? How do you expect a client to pay after hours? Ridiculous Feeling ripped off

  Pamela Mooneyham
7 months ago
I bought a 2022 Mercedes Benz GLE 350 and had a great experience. On my first visit, I didn t have time to complete the purchase process on the vehicle, so I left a deposit (easy to do with the link sent), and came back a couple of days later and picked up my beauty. Great service from Sammie and Steve.

  Stephen Day
a year ago
Simple, quick, and hassle free. Reid was easy to work with and transparent with leasing and financing options that would work best and on the car I wanted. This has been over a year in the making and the timing and process couldn t have been any more perfect!

  Barbara Rivers
8 months ago
Sammie Powell was a wonderful salesman and I highly recommend him to anyone who is looking for a Pre-owned Mercedes. He listened to what we were wanting in a car and was extremely knowledgeable about the car. He was all about what we wanted and need. He always put us first before his selling a car.He has had great follow up with us and we will continue to be great friends. He and Steve are a wonderful team and I am most grateful for their kindness to us.We now have an amazing car and were spoiled by our experience. It is what every car buyer longs for in a sales team and product.

  Chris Schremser
7 months ago
Unfortunately, we had a poor buying experience. We recently purchased a certified pre-owned 2022 Sprinter passenger van over the internet. The van arrived without a working air conditioner, without a temporary tag, and it had previously been smoked in, which was not disclosed.If you are buying a certified pre-owned vehicle from here and you can't test drive it before you buy, you should know the certification process appears to have some significant gaps, and the information on things like whether the vehicle was previously smoked in can not be assumed to be disclosed. If it matters to you, you need to ask, and get it in writing.

  Nicole Philip
10 months ago
After a very frustrating experience at another Baker dealership, this one changed our minds. We walked in frustrated with the car buying experience but we were greeted warmly by Garrett. We did not tell him right off the bat the bad experiences we had. We simply stated are needing a new car because we are trading in a lease on another make and model that we don t care for anymore. He helped us for some time but due to an existing appt he needed to lean on a colleague to assist. We we happily accepted.This is where things turned even more amazing. Isabella aka Issy was outstanding. Easy going, not pushy, educated, fun and knowledgeable. I walked into this dealership like I have for years they will talk to him, address him and I am the one buying. She turned that around as well. She elevated the experience. We were happy with the SUV we drove and about to put a deposit on it but stopped. Why? Mercedes was next store-> no problem I can help you know a bit about them. Wow ok let s go! Long story short too late Issy sealed a deal on a car for us and forever sending people her way and for that matter Land Rover/range rover/Mercedes/Porsche!So we can not forget Adam the sales manager, great, sweet, through and awesome. Georgia GM who was not pushy or awkward. Barrett, finance guy at Porsche, who helped us to seal the deal financially was just another testament to great job you do with Land Rover/range rover/Mercedes/Porsche.Longest review ever thank you!!