Baker Buick GMC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jeremy Coker
a month ago
I purchased a used GMC pickup from here around the end of December 2023. My salesman was Kent Barker. When I test drove the vehicle I noticed it didn t have any floor mats in it. I asked Kent about floor mats and he said unless they were in it that it didn t come with any. I mentioned that I needed floor mats at which time he said he would order me some even if it came out of his check and then commented that he knew I didn t care about that. It took three or four follow up calls before I received the mats in the mail. I understand things happen and that s not really the point of this review. I recently noticed a leak around the sunroof and after I noticed it I could clearly see that this had been an issue because of signs of water damage on the headliner. It also confirmed to me why the truck has a wet smell. I called Kent and told him about it to see if they might be willing to look into it. He told me to call him back the next day and so I did. When I talked to him the next day he explained that they would not be fixing it but what was hard to believe is the way he was speaking to me. He said they had to work on the sunroof in the truck I traded in and they didn t call me to pay for fixing it. He also said it was a used vehicle, he was sure it was leaking when I bought it and they would have fixed it then, but they weren t going to fix it now. He said he knew nothing was going to make me happy simply because they weren t going to fix it. During my conversation with him I never once got an attitude or raised my voice. I did however point out that regardless of whether they fixed it or not that I couldn t believe how he was talking to me. He again said he knew I wasn t going to be happy and suggested that I call up front and ask for a manager. He then hung up on me. After he ended the call I called and asked for a manager. I just wanted to let them know how he had just talked to me more than anything. I was told the manager was in a meeting but I left my name and number for him to call me. The lady that took the message said the managers name was Alan. I haven t heard anything from Alan. Again, it s not so much that they refused to look into the leaking sunroof issue but rather the way I was treated and talked to by Kent. Based upon this I wouldn t do business with these folks again.

  Jeff Williams
2 days ago
My 17 year old daughter went to Baker Buick Service department last week to pick up a replacement part for her horn. When she went to leave her Envision wouldn't start. The team couldn't immediately diagnose the issue so she had to leave it with them for two days. She never received an update and called them to learn that the issue is her starter-but was told it would start now just fine, but would need to be replaced. They charged her $215 including a charge for using their tools but didn't do anything to correct the issue. This is just for the diagnosis. To be fair she was given this estimate upfront and authorized them to proceed.Why so expensive? She learned a valuable lesson to never go to these people for service. She paid for this with the money she earns working part time as she is a high school junior. She wound up getting the starter replaced for half of the quote provided by Baker, which is simple market economics but I have a very bad taste in my mouth over this.

  Ashley Vanderbilt
2 months ago
It was a great experience. I m so happy with my new car and the process was really quick and easy - and I know I am not an easy client when I came to Tyler upside down in my Jeep, really poor credit actually, and no money down. Between him and his managers they were able to work up a great deal for me and they were able to have everything done and ready before I even got there since I live 3.5 hours away. It was just a great experience and I am so so so happy with my new vehicle!

  Frank Kerr
a week ago
Currently sitting here 2hpurs for an oil change. Got here 7:30, Had an appointment and they took 30 minutes to be able to check me in and teo and a half hours later still waiting for my oil change. This is the most i effectient poorly run place that I have encountered in Charleston. Dont waste you time or money on Baker.

  Penelope Middleton
4 months ago
The diagnosis and repairs took a long time. I was without my vehicle for two weeks and if my daughter s car was not at my disposal, I would have incurred a rental fee most likely. Once the repairs were made, the bill was paid in part by a maintenance contract, which I was grateful to have. Car is running fine right now.

  Thomas Jackson
4 months ago
Taylor was fantastic. He took time with me, followed up without being annoying, and introduced me to the people on the team that I need to know. He was thorough and really fun to deal with. He has a very relaxed demeanor that flies in the face of how I typically view "car guys". Taylor made himself available after the sale to help me learn more about by new Canyon.The dealership was solid, clean, seemed well run.

  marycarmen acosta
a year ago
Destiny has been an amazing person to work with! I honestly was not going to return unless it was for her. Our daughters are best friends and I have known her for five years. She is a true amazing addition to your company. Destiny is the absolutely only reason that I returned. She continued to do everything she could to get me approved listen to what I wanted she did not pressure me she helped me with my children, offered snacks did whatever she could. I have not seen someone work as hard as her in a very long time. I love her so much and I am just so happy that she is here Destiny made this happen! If you ever need anything at this dealership ask for her!!! My whole family buys vehicles from here and we will continue to from her. So happy it worked out the way it did. Thank you Destiny for all you did for me and my family

  Brittany Mueller
4 months ago
This is the worst service department of any dealership I ve ever dealt with. It is IMPOSSIBLE to get anyone to call you back. I ve reached out to Daisy several times about a part she supposedly ordered for me 4 months ago. The part she had to replace was a part the service department lost off the car in the first place. I have not heard back from her at all. My husband even went to talk to her in person, and they were less than helpful. Since then, he has left the manager 3 voicemails to call him back, and he never reached back out. This is so unprofessional and unacceptable. You are a SERVICE department. Where is the service?

  Donald Walton
a month ago
The service is always good but the price is way too high. I took my 2012 Silverado to Pit Stop in Goose Creek and the same service was provided at $103.00. I paid $334.00 for my 2019 GMC. Every thing was the same but the price was way higher at your facility.

  Kamren Shine
4 months ago
I had an awesome experience. The customer service was great and the wait time was not long, at all. I did notice the next day that my tire air valve caps were missing but I will just purchase some more.

  Lauren Cummings
5 months ago
Dealership coordinated with me to facilitate repair of my vehicle which broke down 4.5 hours from home and 4.5 hours from my final destination. Ryan Farrell (service manager) responded to my requests for updates and kept me informed while I was out of the country. During a time when many dealerships are hoarding parts due to lack of availability, this dealership stepped up and got me back on the road in spite of the fact the repair is under warranty (meaning they will likely make less for this repair). While GM/Buick didn t do anything right and in fact, has policies that worked against facilitating this repair, the Baker dealership did everything right. I m grateful and appreciative.

  Ariamna Squitieri
4 months ago
My car has never had any issues until I took it to this place last week because of a recall. The GPS antena fell off same day I picked it up, 4 days later my car takes a while to start or won t start, and the wheels are unbalanced. Those are things that can happen at any time but what a coincidence that everything is happening not even a week after they touched my car.

  Paul Chisari
3 weeks ago
Noah, our salesman for both the cars we have purchased was great. He had me come in spoke to the service manager and when i got there my car was fixed, cleaned and ready to go in about an hour.

  Georgia Kay Wise
4 months ago
I always the best experiences at Baker Buick. The team at recon/parts have fantastic customer service and fixed my window even sooner than they promised. Everyone at the main office is always so helpful and quick with their service and they make sure the customer is always comfortable.

  Nick Via
4 months ago
I started coming here for oil changes over a year ago even though I was paying about $20 more than Hendrick, because of the service, videos, etc. Last time I paid $102 2.5 months ago. Besides the fact that there are no longer videos, or quality checks, this time my total was $166.27. To my shock, Daisy Kelley and another fellow only could say, the price of oil went up, you ll find that price anywhere. The price of oil does not go up 60% in 2.5 months, I tried to explain. The girl at the checkout counter was abrasive about when I said I was last there and the price I paid, stating I am very aware when you were last here, the price of oil and filters went up. I went to Hendrick to check if they were right after paying for the oil change plus a surprise 3% service fee on cards. Hendrick was charging $102 for an 8qt oil change. I came back to let Daisy know that the price of oil was not the same everywhere and she said, they re a different company, feel free to go to Hendrick from here on out. I will be taking Daisy up on her offer for service and for the future purchase of my next Yukon XL.

  Rhett Puder
4 weeks ago
Not pleased with the excessive charges for the repairs and maintenance, and the 3% service charge applied to payments made with credit cards is unacceptable, pressuring your customers to utilize debit cards, which is unsafe and unnecessarily exposes them to theft. Credit card processing fees used to be considered the cost of doing business.

  Laney Kanapaux
a year ago
Destiny was absolutely amazing! She was so helpful. She was very knowledgeable about the vehicle and I now have my dream car. I am so happy that she was my sales person. She gave me an amazing experience. She always made sure we were taken care of. She is definitely an asset to this company.

  Kimberly Burnette
2 months ago
This was the absolute worst customer experience I have ever had. The communication or lack thereof was frustrating from the start. The service advisor was rude and condescending from the start. I m considering selling my car after 2 years at a loss to have to never set foot in this dealer again.

  Rhonda Banks
2 months ago
Great customer service! Took me in as soon as I arrived. Sent video of inspection to let me know all was satisfactory. Great job across the board!

  B P
8 months ago
I am absolutely delighted to share my review of recent purchase of 2024 encore GX ST Buick from the wonderful team at Baker Car Dealer at west Ashley area. We couldn't be happier with our choice. In fact, we believe that Buick cars are not only comparable but even better than some of the fashionable Asian cars dominating the market these days.First and foremost, let me express our gratitude towards the people at Baker Car Dealer specifically Taylor lockhart. They were incredibly helpful and kind throughout the entire car-buying process. Their expertise and willingness to go the extra mile truly made our experience enjoyable and stress-free.Now, let's talk about the car itself. Our Buick has exceeded all our expectations in terms of performance, style, and comfort. The sleek design catches everyone's attention on the road, and the smooth ride makes every journey a pleasure. The interior is spacious, well-appointed, and filled with modern features that enhance both convenience and safety.One minor setback for us, however, was the interest rate we received on our financing deal. With credit scores around 730 we were a bit disappointed to be offered an interest rate around 7.74%. While this did dampen our spirits momentarily, we understand that interest rates can vary based on numerous factors and it did not overshadow our overall satisfaction with the car itself.In conclusion, we are genuinely thrilled with our Buick purchase and highly recommend it to anyone in search of a reliable, stylish, and comfortable vehicle. The team at Baker Car Dealer truly made the entire process a breeze, and despite the slight hiccup with the interest rate, we remain extremely pleased with our decision.

  Shana Stadler
6 months ago
We bought a new 2023 GMC Terrain in March. My previous small SUV, Buick Encore had gotten a new transmission and it was disappointedly never fixed with Baker (after 5K) so we just decided to get a new SUV. Too much of a headache! This is the dealership closest to my house. This was the first time with the new GMC SUV at the dealership having my only complimentary oil change and tire rotation, fluids topped off, etc. It should have taken at the max, two hours. I had an appointment time at 8 a.m. My husband took it in lots of traffic in Charleston, SC and waited 3 hours. I think it did take about 2.5 hours and then it was parked and he was never told it was ready. He went and looked and found it parked so then he asked about it. He was not happy as he said they weren't that busy. I was an administrator of a school in Charlotte, NC for many years and would want to know if a ball got dropped by a teacher at my school. I do not think they have enough mechanics. Because back in October when they had my Buick it was 2 weeks (part of it was waiting on a part) to get it done). It is a gift to have a good mechanic. The dealership is very clean and everything looks good. The salespersons and office staff seem very friendly so customer service is good. I had knee surgery (knee replacement) in January and rarely was able to drive my Buick except to Johns Island a couple of times. When I tried to drive it 6 weeks after surgery, the transmission was slipping all over the place. I could never trust it after that experience. My husband bought a 2024 High Country GMC 2500, Pearl white 3/4 ton truck a couple of weeks ago at Rick Hendrick (across the street) on Savannah highway in Charleston, SC. At this point, I plan to get my oil changes and anything else done across the street. My low rating is because it took too long and poor communication.Thank you for reading my experience. Shana Stadler Baird

  Rhonda Peoples
7 months ago
Loved the experience, the people were awesome!! The environment of dealership creates is fabulous. My only recommendation is that the cashier walk through each bill with the client. I paid double the price for my oil than any other GMC dealership I have attended. I have moved a lot lately so I have experienced other dealerships in the last year.

  Carlos Quintana
5 months ago
Staff is very friendly and willing to help, Daisy assist me and she was great, but I don t feel like everything that supposed to be done was made, it was a over 1000 dollars service and I had to came back to refill levels, tires wasn t checked, and that is the only thing I can noticed but I don t know if everything was done to be hones.I don t feel like I can trust them

  Elizabeth Vardell
a year ago
It is 4:30 and I arrived at 10 am for my 10:30am appointment. At 2:20, I was told that my car had not even been taken to the back. Frustrated, hungry and angry! It wouldn t be that bad if this was the first time but it happens every time. A simple oil change should not take 7 hours. And the communication is horrible. I love my car but can t stand the service. At 75k miles, I m thinking of another car. It won t be from this dealership!!

  chris McKinney
6 months ago
Mr Earl Murray expedited the process of me getting a vehicle by personally delivering it! I noticed some slight damage to the front which I did not see on the website. The sales manager and Mr Murray stayed late to make the sale. He offered to have it fixed and I explained I just didn't have time to come back. I offered a different option which was my small down payment back. No paperwork,just a handshake and I got my check today. We also agreed on a remote wich Mr Earl made sure he got and delivered that as well!!!

  Allaine Foster
a month ago
They refuse to take the time to replace the cap to the tire air plug or whatever the place they put air in the tires is called. I have to go back every time to get new ones. That is a lack of attention to detail. What big things are they not doing?

  Jeff S
7 months ago
Purchased a 2019 Yukon from another dealership 6 months ago so this was first time getting service at Baker. Service advisor was friendly and on top of things and didn't try to push unnecessary service add ons. Waiting room was nice...I like how windows look out to shop so you can watch your vehicle being serviced. Service was quick and appreciated the free vacuum and wash.

  Bobby Drake
7 months ago
The salesman and team at least made me feel like when I bought my car I was getting a deal. :) It was a joy to work with them and their approach of not being pushy and being personable was a major plus. Better experience at Buick than Cadillac or Chevy for sure. I'd recommend to my friends.

  Deana Mole
11 months ago
I have been a customer since 2017 and the service has gone down hill since Jeff left. Susan is great but the rest of this crew is questionable. The last time I took my car in for service I really think they did nothing. They had my car for over a week (I got a call from Justin acting like I was trying to keep the loaner car for to long when in fact Kyle had told me to keep it until he called me back...it was days)and when I picked my car up it was filthy! It has not had the courtesy wash and vacuum The fluids were NOT topped off. I had to put brake fluid, washer fluid and antifreeze. I bought an extended warranty through them years ago and now stuck with them until the warranty runs out. I had a nail in my tire today and had to get it fixed. The worker said my tires had not been removed for a very long time. I get my oil changed here so the tired are supposed to be rotated at that time...Stay away from this place. New staff is awful.

  Daren Adams
7 months ago
I received excellent customer service from the time I stepped out of my vehicle until the service was done! Jeremy provided me with great customer service and the young lady that closed out my transaction was also very nice and cordial! I live in Summerville but I will definitely drive the extra distance to get the customer service I received from the employees at Baker motor!