Waynes Automotive Center, Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Zachary Pustelnik
3 months ago
My truck broke down 3 hours away from my home late at night. A tow truck dropped it off at Wayne's the same night. I called them in the morning and by noon I was back on the road. 5 stars for the speed and service. However, the cost was a bit too high. That's understandable. No complaints. I'd rather pay a little more and get the car back ASAP.

  Don Givens
4 days ago
What a great shop, fixed our vehicle same day! Good price and fast service what else can you ask for?!?

  Moonboy From D.C.
2 years ago
They were very professional and went above and beyond for me at my time of need. My driver Mr. Frank Castle was extremely nice and polite. God forbid my car breaks down again but if so I wouldn t hesitate to call them. Oh btw ask for Frank

  SharaPurpleReignLowe Charatesa Lowe (Shara)
7 months ago
From the minute I called the representative on the line was so sweet and knowledgeable. Then if that wasn t enough Thomas swept in like Superman and saved the day. He jumped out the truck with a smile ready to help in anyway he could. Thomas it s men like u that represent any establishment extremely well!

  Kesha Kyrgyzstani
4 weeks ago
On NTTS website they advertised as 24 hr ROAD SERVICE But they don t do road-call repairs, only towing

  Crystal Davis
2 weeks ago
First person to actually tow my bus for me.

  Stacey Adams
a year ago
The man who towed my car was really kind and fast with getting my car back to my home. Even answered some questions about what could possibly be wrong with my car. I highly recommend them for the service alone, that's five stars for me.I had to take off two stars because of the woman who answered the phone. She was extremely rude, impatient and gave the driver wrong information. No thank you's or nothing. Just hung up on me. So please be aware if you get her to answer your phone calls.

  Ralph DeYoung
9 months ago
I have been a customer for many years. Thier service has always been excellent! They have worked on my 2004 Jeep Grand Cherokee and it still runs like a brand new car after 300,000 miles. I just them for any work and highly recommend them.Services: Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, Auto engine tuning, Auto brake repair, Vehicle Inspection, Transmission replacement, Transmission repair, Brakes, Vehicle safety inspection, Auto maintenance, Oil changeServices: Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, Auto engine tuning, Auto brake repair, Vehicle Inspection, Transmission replacement, Transmission repair, Brakes, Vehicle safety inspection, Auto maintenance, Oil change

  LyfeGlyder
a year ago
Not once.Not twice.Not even trice...These people have been the best people I've ever done business with. When my jeep was in the shop and I was on a really tight bind, they did something for me every time immediately. They are great folk and they treat you super well and despite major annoyances that make them wonder what's wrong with us, they provide great service. They are the most patient people I've ever met. Go here because wow they are fantastic and very understanding!Services: Vehicle Inspection, Auto maintenance, Oil change

  Sandra Orr-Fox
9 months ago
Walt and Terry came to the rescue with roadside service and got me going again after my car just locked up. Thanks so much! Took a little effort to get thru in the beginning, but they saved the day!

  Hannah Battle
4 months ago
I think they stole my card information after I had my car towed. I will never use again

  Antonia the Hun
2 years ago
So, for big mechanic jobs, I usually use someone in Hilda. But that mechanic, even though he is thorough, keeps my vehicles for months. However, this time, the mechanic in Hilda quoted me an outrageous price that was originally for an engine rebuild but when the engine didn't need a rebuild, he said it was the same price. So, I explored other options. I needed my vehicle back in a timely manner because my husband's car is in disrepair, as well, (his needs front wheel bearings and plenty of front end parts, as well as an alignment because we had to change his tie rod ends) but we have the tools to do those repairs. We do what we can, but with my car, we were in over our heads. We were prepared to do head gaskets, but we finally confirmed we did not have a blown head gasket. It only needed a timing chain replacement. If we had attempted this repair, it would have been the grim reaper for the car. Wayne's was very patient with providing multiple quotes while we went through the fire trying to figure out what was wrong with our car in the first place. Thus far, I have nothing negative to report about Wayne's. One of their former mechanics used to be my neighbor, so I heard about them pretty much all my life. My husband called for a third quote on Tuesday. They told him $1450 for labor and it would take a couple days. I had already bought the kit. On Wednesday, I brought it in. I paid for labor in full. They were patient as I waited for a taxi. On Wednesday afternoon, they called me to verify what I wanted done but my toddler had my phone so I wasn't able to speak to them until the next day. On Friday, I called to check the progress on the car and the girl said they were trying to work it into the rotation because of a slight snag with another. I misunderstood her and I apologize for that. It's in the bay, now. Thus far, they are very nice, they are patient, they are friendly. They will communicate. If it takes a little longer than expected, then that's okay, because the mechanic in Hilda would have kept it for two months or more and would have charged me an extra $1500 for nothing. Update: they have finished and my car runs amazing. We took my husband's car there, too. My a/c is now misbehaving so I think we will be seeing them again, soon.Service: Engine repair

  D PAA
6 years ago
Jeff and the team at Wayne's is great. We've been using them for years and trust their mechanics. Great family and service.

  Marquis Garrett
a year ago
I broke down on the side of the road. Car would start but not run I called them and they promptly sent a tow truck to my location. They towed it to their shop and diagnosed the problem quickly and corrected the issue within two days. All done for a reasonable prose as well

  Kayla Barton
3 years ago
Got in a pickle when my Jeep wouldn't start and got stranded at the gas station. I have heard good things locally about Waynes but never actually used them. Usually take my car elsewhere for auto repairs; however I knew I was going to need a tow which prompted me to call Wayne's as my normal repair shop doesn't do tows. Wayne's tow guy was great and on time for my appointment. The office staff were friendly and communicated very well as they worked on my vehicle. Got me back on the road in about 24 hours and at a price that was fair. Will definitely use them again, especially if I need a tow and auto work done.Services: Electrical, Battery

  Scott Campbell
2 years ago
Fantastic from the phone call in to request a tow to pull me out of where I was stuck in storm drain! The call taker was professional and very nice. The driver arrived quickly and pulled my trailer out of the storm drain and didn t damage my trailer. This is a service that I would call on again. Most in imperial I ve had to do business with other towing companies and the price gouging is insane with other companies, you ain t have that withWayne s towing. Thanks again

  Alyssa Nadji
3 years ago
We broke down while out of town and had to call a tow truck. The lady who answered our call was genuinely concerned and the tow driver looked to see if he could fix the car on the spot first. He helped us find a ride to our hotel. They looked at our car first thing in the morning and got the part ordered quickly. They got the part in a couple days later and got the car back up and running. Everyone was so kind and helpful! Highly recommend Wayne's for towing and repair needs!

  F Rutledge
4 years ago
After our RV broke down on I-20 and we were stranded for 6 hours, it was nice to know that the folks that towed us in was up to the task to make the necessary repairs to get us back on the road quickly. The price was very reasonable and Billy, the tow truck driver, was very professional and meticulous about his work. Add to that, they allowed us to spend the night in our RV for the night on their property until the next morning. Thus, saving us from getting a motel room. It s never a good time to break down, but the kindness extended by the staff made a bad day a little bit better! My wife and I thank you all!

  Bear Schroeder
4 years ago
Chris took care of my wife s car. Explained everything to her in detail and clearly. I knew what he was talking about but it was nice for him to explain it to where she understood. The mechanic Does an absolutely great job. Very professional and clean looking. I hate when I get my car back with grease on it. But this was spotless. Amazing group of employees.

  Aubrey Reeves
3 years ago
My family broke down in Aiken on our way home from vacation last week. In attempting to find a repair shop that could diagnose our vehicle, I read the reviews for Wayne s and went with them. After the first day it was diagnosed as a water pump and cracked intake manifold we gave the go ahead to have the repairs made, $1500. By the end of the next day were told it would also be a radiator. Total came to $2100.00. We were sick to our stomach s spending this much money on a vehicle that really isn t worth putting that into however we were stranded 300 miles from home with our three children and didn t have much of a choice. When we picked the vehicle up on Wednesday, we drove to a gas station about 2 miles away as we were about to make the long trip home. We immediately noticed that not only was the vehicle shaking while idling, there was very little power when accelerating AND antifreeze was now leaking from beside the tail pipe! We drove back to the shop to ask Chris about the apparent leak and Other issues and were told that it wasn t a leak but actually excess liquid designed to drain from the vehicle in that spot and that the other issues were due to needing plugs and wires. The vehicle was not shaking as I described when we originally dropped it off but OK. We were super frustrated and way less than impressed at this point however we had been stranded for three days and we were ready to believe what we were told and get home. When we got home to Atlanta we noticed that the ENTIRE reservoir for antifreeze was completely empty as well as found a screwdriver left in our engine! Upon double checking the rear of the vehicle it was almost immediately obvious that there was a cracked heater coil allowing all of the coolant to drain as we drove home 200+ miles. Not a drain like we were told...a LEAK, like we tried to show him! We also found a piece of trash inside one of the coils that once removed the shaking issues went away! We have reached back out to the owner to express our concerns and never heard anything back from him, even provided him with pictures and were ignored. We paid top dollar for Wayne s Automotive to diagnose and repair our vehicle, spent over $2000 with them in less than 3 days and are EXTREMELY displeased with the level of competency and service. We were out of town and in a serious jam, stranded with three children and this shop used it as an opportunity to take complete advantage of the situation. If I can save another family from being taken advantage of by sharing this, I will. There s not much I can do at this point from another state and I feel like the shop knows that. If I could give less than one star I would.

  Kalani Polite
10 months ago
Very promp and dependable. I needed service to be out of town by a certain time. Wayne's Automotive was "right on time" as scheduled allowing me to be to my next stop on time. Thank you!

  James Purdie
8 months ago
Very kind and knowledgeable people. The prices were easy on the pocket. If you need your vehicle fix, this is the place to go.

  Ben Allen
4 years ago
Nicole was really just great to deal with! She was extremely knowledgeable about my explorer and even told me she was ford certified. I was impressed with her knowledge of cars but mostly with her friendliness and customer service. Highly recommend Wayne's!

  Heather McWilliams
8 years ago
My Jeep died while I was out running errands. Wayne's tow truck driver was able to get to my location in 10 minutes and was very polite. The staff ran a thorough inspection and they let us know the issues within a few hours. I appreciated the emailed invoice. I will use them again for future repairs.

  Brian goodwin
5 years ago
My wife was involved in an accident in I-20. Their response time was well within reason. However, things went south from there. After they loaded the vehicle onto the rollback, they sat there for another 45 minutes to help the other two man crew responding to the same wreck for another vehicle. Later, they dropped my vehicle to accept the other vehicle because the boom wrecker did t want to use the dollies. So,the boom truck ended up towing my vehicle instead of the flatbed. Mind you, the tow was only 6 miles away(could have been back in service in less than the time they were on scene). Finally, they leave the scene, as do I. I wanted to show them where to drop the vehicle, so I got ahead of them before exiting the interstate. (I told the dispatcher the address I wanted he vehicle taken to) I turned onto our road and the driver kept straight. I immediately called the dispatcher to find out what the problem was and where they were taking my vehicle. She stated she would contact the driver and she confirmed he was supposed to take it to the address I gave them. I waited an addition 30 minutes for them to return with my vehicle, all of the time delaying me from making my way to the hospital to be with my injured wife. They finally showed up and had the audacity to charge me an outrageous $85 for a 6 mile tow. Against my better judgement, I went with Wayne s instead of Chancey s because they were a little bit closer. The driver never gave me a receipt for the tow, I had to go to there office and waste another 30 minutes at their shop to get a receipt. Job, not well done.

  Rob Utter
2 years ago
These are the best people. They are very patient. Me and my wife have panic disorders and they are patient and understanding and they actually work miracles on vehicles. We might be seeing them again in a couple days for the a/c in my wife's car. First they had my wife's car for a timing chain replacement, they had my car for brakes and wheel bearings. We like to do our own repairs because I am disabled but they were not as expensive as the competition.Services: General repairs & maintenance, Engine repair

  Samantha M
2 years ago
I waited over a week and a half for a call on a car I had towed. I'm a graduate student down here alone living on a monthly stipend, and my bill was going to be so expensive (actually more than I make in a month) that my mechanic dad from Ohio ordered the parts, paid the tow bill, and fixed it himself and saved over $700 from the $1600 they were going to charge me. The parts alone were only $251. If you're in any kind of tight place of money, or need to save wherever you can, don't waste you're time at Wayne's.

  terrie stephenson
7 years ago
I have had great service from Wayne's Automotive. Victoria was very friendly and helpful and the first mechanic I had was Jeff and he was very nice and my car was repaired. I will be using them from now on to do the repairs to my cars. They made me feel like they really cared about getting my car repaired and they came and picked my car up and brought it back to me without me leaving work and I was able to just pay my bill over the phone. Highly recommend them.

  Odessa Johnson
3 years ago
Crazy story.... I drive from Texas to Aiken. When I get to Aiken where I don t know anyone, my car breaks down. And it s 430pm. I called Wayne s Automotive, not only were they willing to help me when no one else would at 430pm... the tow truck (very nice man) was there in 5 minutes!! Took car and us to the shop, even given the pandemic, there is no uber. They found the problem right away, drove us to where we were staying over, and had it fixed first thing in the am.Again, I don t know anyone, Jeremy and Chris were super friendly, I had a million questions and they helped and referred me to all the best places in Aiken. Over the top kind, in a pandemic, and now I have friends in Aiken!

  Kelley Kohr
8 years ago
My recent visit to Wayne's for service on our F150 was a great! Really enjoyed the comfortable lobby and being able to use WiFi while I waited. You really went out of your way to help me by giving me a ride to my lunch appointment while you finished working on my truck. It was nice to have full detail on the inspection you did, too. Very helpful for future planning.I look forward to coming back for future service.