MINI of Warwick Service and Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lynn LiDonni
3 months ago
I cannot say enough about the service I have received over the past 10+ years from Mini of Warwick. From Gary who picks up and delivers my car to Daryl who so kindly and patiently explains each item for repair. It just does not get better!

  Candida Monteith
5 days ago
We had a blowout on the road while driving from New York to Provincetown. They squeezed us in on short notice. The folks there were kind and responsive. The service was excellent.

  June Mareluisa Aoki
9 months ago
I have been coming here since 2011, when I bought my first MINI. I never had a bad experience. The techs make sure my car is in working order and will send me a video of what needs to be repaired. Darell Gomes, the service advisor is great at what he does. He listens and gives great advice about my car. He makes sure I have a loaner so I m able to go to work. He always sends a detailed estimate through email. I just check off the items I need repaired. There are no hidden surprise costs. I may complain about repair costs, but that s expected from owning a luxury vehicle. I know when I pick up my car, everything is in working order. They do everything right the first time!Services: Electrical repair, Electrical, Auto engine diagnostic

  Julia Leong
2 months ago
Shawn went out of his way to be helpful, including accepting delivery of a MINI that I shipped across country and directly to MINI of Warwick. He was accessible and communicative,.

  Christy Plumer
a month ago
Sean C. was great to work with and my entire experience at MINI of Warwick was excellent. I would definitely recommend their service center and their top notch staff.

  Winnie Hagan
3 months ago
Sean Cameron and the service team always do such a thorough, competent, and courteous job. They take care of business and consistently go the extra mile . Thanks for your good work!

  Deborah Giordano
5 months ago
Everything went very well at the promotional check in for service. I liked the thorough review of my 2018 Mini 4 door hardtop. The bonus Visa card was nice also. As always, Darryl Gomes was informative and explained options.Service: Air & cabin filter replacementService: Air & cabin filter replacement

  Lynn Bustamante
7 months ago
I have used the concierge service twice for service on my Mini. I can t say enough about how happy I was with this aspect of the service. I have been really happy with the texting system and the video of my car being checked over. Being able to get the quote for work and being able to pay online is amazing! These simple details are so important! When it is time I will be getting a new Mini from Mini of Warwick! I highly recommend them to anyone looking for a new car!

  Julia Sabourin
4 months ago
This was our first visit and it was phenomenal ! From Clara helping me over the phone to Derrick (I hope I have the correct name ..he is the first door you come to in the service dept!) in Service being so helpful and supportive, our experience was amazing !!!! Thank you, thank you

  Amy Dahlin
2 weeks ago
Excellent service and communication from service manager, Daryll. Kept me informed by texts as to the progress of work in my MINI.

  D'Wayla Matthws
a week ago
The service was amazing and they did an xcellence job and Sean explained everything and the service was great !!!!

  Karen Quinlan
2 months ago
2nd MINI, but first time I purchased through Mini of Warwick. What a wonderful experience. You feel more like a friend than a customer. What more can. you ask for? (except of course if they want to make the brand ambassador LOL)

  Dale Hulings
5 months ago
Very very pleased with the fact that they stayed within my budget. My Mini still needs work but this crew got it back on the road within my budget as opposed to saying they would and going over. Going back next week to get more work done!Service: Oil changeService: Oil change

  Sarah Flowers
5 months ago
Sean is the BEST. He s saved my day more than once. This time I had a tire emergency and he took the time from a clearly busy day to make sure I got a new tire and a sparkling clean car to boot. So grateful.Services: Tires, Wheel alignmentServices: Tires, Wheel alignment

  Michele Angi
4 days ago
Thorough service with accompaning video.....pleasant customer service....even washed and vacuumed my car!

  Kristen Ball
8 months ago
I got a flat tire and was not home so I was frazzled and worried, and I had such an excellent experience at MINI of Warwick that I am truly considering driving over two hours the next time my car needs a service appointment just so I can see everyone and get such wonderful treatment again!!! Everyone, especially Darrell Gomes, was truly so kind and professional and AWESOME!!! Thank you and them all so very much!!!

  Roland Cagnon
4 months ago
Sean my service advisor is very attentive to customers needs. Best move I made switching to MINI of Warwick from Boston.....

  Kathy Brickman
9 months ago
Darell is awesome! He s communicative and helpful. However, the scheduling system is awful and does not reflect staff s availability to look at your car. I ve brought my car in twice and each time took 3-5 days for a basic check up (e.g., inspection and tire rotation). I wish they don t let you schedule an appointment on a day that s already booked full. It affects my ability to get to work.Service: Tires

  K. L.
7 months ago
It was a little confusing, figuring out where to drive in for service. But once there I was greeted and taken into the waiting area. Which was spacious, and had places to plug-in electronics. Free coffee service was a nice touch. My car was well taken care of, and so was I.Service: Oil changeService: Oil change

  Jessica Helfand
9 months ago
I love the customer service here. Daryl and Sean (at pickup) were great. Wonderful communication (love the videos from the mechanics). I only wish that for 3K in parts and labor thay'd vacuumed my car ... and not put my snow tires back into the torn plastic bags they came in! Hopefully next time.

  Mark Sutherland
2 months ago
Always a great experience. Good communication with explanations of repairs needed. Sean Cameron is awesome

  Paul McCarthy
7 months ago
My experience at this dealership is positive and I m 110% satisfied with the service I have received. Terrific Dealer and knowledgeable service techsGood place to buy and get service for your Mini .Paul McCarthyNewport,RI.

  Jeff Tarakajian
7 months ago
I had my first service after buying my Mini Countryman Hybrid. All was easy and simple. Car ready when promised. No surprises. Only difficulty was finding the service area. A few signs would help!Services: Tires, Oil changeServices: Tires, Oil change

  Jim Konz
10 months ago
Had my vehicle towed to MINI of Warwick when I experienced a catastrophic engine failure. I didn t have an appointment but Darrell Gomes worked with me to secure a loaner while their technicians diagnosed the issues. Unfortunately the required repairs were too significant but I can t say enough about how well I was treated at every step of the way. I bought my car 10 years ago and have worked with Darrell since the beginning. Thank you so much for everything.

  Donna PERRON
10 months ago
Daryl was in the Service Dept was great. I had called your service number the previous day all day and my call was never answered. I left 4 messages for an agent to call me back and nrverreceuved a call back.I finally called Sales which answered right away and transferred me to Daryl in Service. I was able to bring the car in the next day and the battery replaced in a very reasonable time.Service: Battery

  newenglander
a year ago
It's always a pleasure working with Mini of Warwick. The employees are personable and courteous. They now utilize online inspection reports for the customer to review and either accept or decline the recommended repairs. Online payment is also available. The only downside is that since the pandemic started they tend to book up early so one must plan ahead. Also Mini Cooper servicing and parts are high priced, but this seems to be true at any Mini dealership. My service advisor was very generous with offering me discounts to alleviate some of the pain!Services: Air & cabin filter replacement, Body & Trim, Vehicle safety inspection, Brake service & repair, Oil change

  Dan Conway
8 months ago
Darrell Gomes and the service team do a fantastic job! I ve honestly always avoided bringing my cars to a dealership for service until now, and now I don t want to go anywhere else.

  Emily Chase
a year ago
First time bringing my clubman here for service. My advisor Darrell was great from start to finish! Was able to help accommodate my schedule with shuttle rides, snd didn't try to sell me more than I needed, which especially as a female is greatly appreciated!Services: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change

  Jade C
7 months ago
It s very organized and super helpful staff. I went there for a car service.They will send you a link to keep track on the process, even a very throughout video of inspection the whole car, leaking, air pressure, tires condition etc. I am really impressed.Services: Brakes, Brake service & repairServices: Brakes, Brake service & repair

  Kathleen Smith
a year ago
Sean Cameron (mini service coordinator) is extremely professional, knowledgeable, and easily approachable. He made sure I was 100% satisfied with my mini after the service.Services: Steering & suspension repair, Wheel alignment, BrakesServices: Steering & suspension repair, Wheel alignment, Brakes