Mercedes-Benz of Warwick Service and Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  James Brann
22 hours ago
Service found a small oil leak. Fixed quickly and had my car back by 11:00. Advisor kept me updated throughout the process. 5 stars without a doubt.

  Tristan Glenn
4 weeks ago
Paul is a knowledgeable service technician who cares for his customers and takes the necessary time needed to ensure that they understand the details of their service. He s consistently available to answer any questions and responds with a personal touch that is greatly appreciated. This type of service makes the decision to return to Mercedes-Benz of Warwick Service an easy one.

  Anthony Koros
2 months ago
My company has been working with their Sprinter Service Dept for over a year now and they take care of all our vehicles in a speedy and efficient manner. If anything pops up they are quick to resolve any issues. Paul has been especially great to interact with! 5/5 would recommend!p.s. We had been going to another Mercedes dealership for service that was closer to us in MA but the contrast in service between the sub par service we received there and the top notch service of the Warwick team was so great that it's worth us taking the drive to RI to handle our sprinter van needs.

  Bernie Augusto
a month ago
This was the first of many visits, I hope, Joe Dias was awesome. I didn t know what to expect since this is a Winnebago RV on a Sprinter chassis but Joe told me we do these all the time I relaxed, had a cup of coffee and was out of there in a couple hours. Very happy!

  Bill Cucchi
3 months ago
My service advisor was Joe Dias. My appointment was made through him and was handled professionally from start to end. Knowing I had to wait and the work I was having done he told me I would be out of there within 2 hours. I was out of the dealership in 2 hours and 5 minutes....... This was the first time I was out in the time told...... thank you very much Joe.......

  Stephanie Giragosian
a week ago
Yeimy was super friendly and responsive! She even waited a little later so I could pick up my car a little past closing! Thanks for all your help!

  Adam M
3 weeks ago
Came to have a thermostat replaced for my c300. Not an easy job and they got it done in one day! Joe always makes sure we get taken care of and they always do the job right. A+ service all aroundI wouldn t trust anyone else with my Benz!

  Andrew Vose
a week ago
Joe Dias went out of his way to get our car done and back to us in a timely fashion even with a timing challenge we presented him with.

  William Hetland
4 months ago
I had a check engine light on in my Mercedes sprinter. I called to make an appointment and they got me right in and Joe service advisor took care of the situation and got me back on the road as quick as possible. Excellent job thank you.Moonlite Limousine

  Christy Ashley
5 months ago
There are not words to describe how helpful the Parts department was on my most recent visit. They took the time to understand what I needed and saved me time and made my car safer immediately because of their attention to detail. Thank you (1,000x).Service: Body & TrimService: Body & Trim

  Gina Silva Floody
5 months ago
Paul Roque was super nice and friendly. He made the process smooth. Explained everything and broke it all down! Will definately reach out to him if I needed anything!

  Donna Olson
2 months ago
While it was upsetting for a new car to have an issue, the car finally got fixed. Paul was fantastic to work with. Thank you for taking care of the problem!

  Debbie Benn
4 months ago
Excellent service.Jeff in service helped make the service easy and friendly. I also dropped keys in loaner and he recovered them on his day off.Very appreciative of all his help.

  Andrea Couto
6 months ago
A great experience getting my car maintained here. Easy in, easy out. No issues with service and sparkling clean inside and out. The lounge area is huge with plenty of coffee, water, seating and WiFi. Easy to get work done here too.What s incredible is Warwick s technical advancements for the customer: video walk through of your car inspection, invoicing and payment it s all done via mobile or email.Great experience that keeps me coming back.Services: Air & cabin filter replacement, Auto engine diagnostic, Oil change

  Jason Lavimodiere (Jay Lav)
6 months ago
Always a great experience at Mercedes, Austin (Service Advisor) is informative, responsive & an overall great guy. I ve been to the service center numerous times & I ve never left questioning my experience there. The techs seem to be solid guys although I ve never met one. The notes on repairs/maintenance are always thorough and pictures before/after repairs help greatly with transparency.Services: Electrical repair, Electrical, Auto engine diagnostic, Brakes, Air conditioning, Brake service & repair, Oil change

  Co Brady
2 months ago
Paul R. is excellent & helpful. He explains everything! No complaints when my car is being serviced. Will not take it anywhere else.

  Angel Rook
2 weeks ago
Very happy with response to provided to me and the utmost care that was treated torwards my vehicle

  JPF Nursing
6 months ago
The best dealer/service experience. The ease of getting an appointment with getting a loaner is amazing. Everyone so kind and accommodating. Jeff is an amazing man...makes doing service a breeze!

  Hugh Peltz
6 months ago
These folks did a great job getting my car fixed and back on the road. Needed a new rear sub-frame (not a little thing) and they had the entire thing completed in a week. This after getting me in the day after I called. Cannot say enough about the service advisor as well. Jeff Botelho was terrific.Service: Steering & suspension repairService: Steering & suspension repair

  John Smyth
3 weeks ago
My service coordinator, Paul, is always available to help, very friendly, and gets the job done as quickly as possible.

  Cesar Peralta
4 months ago
I'm so happy with Mercedes-benz,Petty and Paul always give me an upstanding experience with my first Mercedes......Super positive and grate attentions......Thanks guys!!!!Mercedes lover

  Will F
6 months ago
They charged over $2000 for suspension and oil change and minor repair. Took 2 hours for diagnostic results. They only sent me video of minor oil leak but nothing on the repair of almost $2K. They said suspension bags were old. And whe I asked for a ride or a loaner he originally told me they don't have drivers and I questioned him that's when he provided me with one.Services: Steering & suspension repair, Auto engine diagnostic, Oil change

  Sherrill Magnan
8 months ago
A big thank you to Paul R. My service coordinator. Always professional, caring and informative. He s gone out of his way to make sure I always have a good experience and is someone I can always rely on at Mercedes!Service: TiresService: Tires

  C B
4 months ago
Service advisor Joe was very helpful and knowledgeable, as was Cory the mechanic. I was very pleased with the service that I received.

  Brett S
7 months ago
World class service! A lot of people hear horror stories from the service at dealerships, but at Inskip Mercedes Service in Warwick I have always been treated as if I am the number 1 client and number 1 priority. I have nothing fancy, a 2020 C class but they treat me as if I truly matter the most! Incredible service from John in sales to Jeff in services as well as the management it s all top notch! I tell everyone to visit even if they didn t necessarily think of Mercedes as their choice or within their budget. Service and customer service as well as a quality car all matters in my book! 5 stars!

  John L
a week ago
Horrible service. Been 2 times was hoping first time was a one off but the place is a joke.

  Nicholas Castro
3 months ago
Love my cars have had many service experiences and the staff at Mercedes in Warwick was over the top. Mike Frank and Joe took such great care of me! Thank you guys!

  tay tum
7 months ago
My service writer Paul Roque was extremely helpful and professional. He ensured we were in and out. He made my experience extremely easy and totally recommended him to my friends.

  Scott Petrin
7 months ago
Jeff Botelho is an amazing attribute to this dealership. Went over and above to make sure my experience was top notch. Professional individual with the ability to take a stressful situation and turn it into a relaxed experience. This was my first encounter with this department and I am very happy with the results. Thanks Jeff for your dedication to your customers.Services: Tires, Auto engine diagnostic

  Naithen Pion
6 months ago
I was told I would have a loaner car reserved. My service advisor told me he was not giving me a loaner vehicle because my vehicle was over 10 years old. That showed me I'm of no value to this dealership. Then it was hard to get a response when checking on the status of my vehicle. Once I finally found out what was needed and agreed to service I was given a expected time of completion. I called around the date given and was told a part was on backorder for 2 months out. Then I was told I could attempt to contact Mercedes corporate and see if they would expedite the part. I Emailed Mercedes corporate, and I complained on your website in the chat portal. 2 days later I received a call saying the part mysteriously showed up, and my vehicle would be completed that day. At no time in this experience did I feel like a valued customer. I felt like I was an inconvenience to the service department. I bought this vehicle for my daughter. I was considering getting a Mercedes for my next vehicle. After this experience I've decided I will not buy anymore Mercedes if this is the level of service received.