Lexus of Warwick Service and Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  raymond robinson
2 months ago
My car was picked up and returned by a Lexus of Warwick driver, Bob, who reviewed with me the details of the service to be performed, the loaner vehicle agreement, and expected time frame within which to expect the service to be completed and my Lexus returned. Bob took the initiative to review some of the technical features of my Lexus which I appreciated. It was very convenient to have the no cost pickup and return of my vehicle and the use of a loaner car. Also had complimentary wash and interior cleaning. Great customer service.

  Judy Hurstak
2 months ago
It was my first visit to the dealership having moved from Massachusetts in October of last year. I was new and a bit nervous. Jason made me immediately feel at ease and explained the service options and process. I would not hesitate to recommend Lexus of Warwick and Jason, in particular!

  Sema-Jean Parnagian
2 months ago
Hi All. I brought my 2021 RX350 in for regular service on 2/8 - Jason was my Service Advisor. I needed a loaner vehicle because I couldn't wait for the service to be done as I had to get back home to work for the day. I asked if I could have a 2024 RX as I have been interested in test driving it for some time, which I made clear to Jason. We even discussed differences between my 2021 and the 2024. Jason was very accommodating, which was very much appreciated.Jason also brought to my attention that my vehicle needed inspection which I had completely missed - again looking out for what I needed - so this avoided a potential problem with the DMV!Communication was terrific throughout the service duration and I was notified promptly when my vehicle was ready. I received an email with the invoice (very helpful to have in advance), text messages as well as 2 phone calls from Jason.Now for the not so positive. I disagree with the Digital Service Fee and.. "Hazardous Waste Customer"?? Isn't this part of doing business, something that the company should absorb? You charge every single person for these fees and what does that add up to in just one day?? Seems like a way to make more money off customers which I do not think is fair.Lastly, I think I drove maybe 20 miles if that - just took a bit of a longer route home and back to Lexus for the "test drive", which I wouldn't have been charged for if I made a separate trip for that. I used maybe one gallon of gas if that and I was charged $7.70 for gas. I wasn't too happy to see that charge on my card.All in all, I had a good experience with Jason.

  Rich Covel
2 months ago
Excellent service great people I know my RX will last a long time with the staff and service provided by the Lexus of Warwick service team. I fully trust the folks here! Thank you!

  Jennifer Brennan
5 days ago
Adam was excellent, he was very proactive with having my car inspected while it was there for an oil change saving me a trip back in a month.Services: Wheel alignment, BatteryServices: Wheel alignment, Battery

  John Isaac
2 months ago
Scheduled maintenance went without a hitch. Jason was great and moved the process along to allow me to get on with my day. I received a comprehensive report at the end of the day. Couldn t be more pleased.

  Larry Schoenfeld
2 weeks ago
Excellent. Angelo was fantastic, he spent extra time that was required for me to understand some technological problems with the interface between the lexus and my cellphone. He was amazingly helpful, patient. In over a decade of owning Lexus autos I have never been as impressed as I was yesterday with the care and attention!

  Jorge Dellava
3 weeks ago
Good experience I had there, staff are very nice. Several minutes after I got there, they took my car and told me it will done at a certain time or earlier and just like what they said it was done earlier, thanks to Adam Stone who facilitated it.

  DJ E
a month ago
Mark Belleville is very nice, kind and professional. I received communication as the car was being serviced. The facility is clean and accessible. The loaner car was very nice and convenient. The entire staff was professional.

  sherrie braun
2 months ago
This was my first visit at Lexus of Warwick and I was very happy with the service they provided. The appointment was on time and Adam kept me updated with the progress. He was patient, informative, and offered sensible advice where needed. I will return.

  Danny Blinn
a month ago
Service Dept Marc Was Outstanding Treated Me Like I Was a Guest in His Own Home

  Darrell Edmonds
a week ago
Peppino, is a pleasure to work with , I'm sure as you are aware from previous surveys he crosses all of the T's and dots all the I's Lexus is fortunate to have him as an advisor. -Darrell E.

  jean auguste
3 weeks ago
It was a very enjoyable time that I spent there. Jason was courteous and respectful. I will definitely recommend anyone to choose them for the services of your vehicle

  Larry W.
a week ago
Terrific service experience with Peppino Service Advisor; reviewed services needed, provided me a loaner so I could continue with my day, updated me with what services needed immediate attention and we re glad that he did because the car runs great; and contacted me as soon as my vehicle was ready for pickup Very seamless transaction and car is driving and handling great! Much appreciated!

  Maureen Mccarthy
a month ago
I came in on Nov 3rd because of a faulty battery and was also able to get my 6 month maintenance. I was thrilled because my appointment wasn't until Nov 21st. Marc was so cordial to accommodate me at the same time. I am very grateful for the personal service.Services: Transmission, Electrical repair, Air & cabin filter replacement, Exhaust, Tires, Wheel alignment, Auto windshield replacement, Wiper blade installation, Battery, Oil changeServices: Transmission, Electrical repair, Air & cabin filter replacement, Exhaust, Tires, Wheel alignment, Auto windshield replacement, Wiper blade installation, Battery, Oil change

  julie Tavernier
4 months ago
Can t thank Marc Belleville enough for being the best service advisor !!! Always a wonderful experience and he is always finding ways to accommodate even the smallest request . By far , the best Lexus service department I have come across . The only way you could improve on having to wait is maybe installing sleep pods !! But the wait is never long anyway ! Thanks for being there for me !

  Ann Blackmar
2 months ago
To: Mr Marc Belleville and Especially to Mr Geoff SigmanThank you gentleman for helping me with my vehicle 2021 Lexus NX300 with my service and warranty. Even though I did not buy my used car from your dealership you still took great care of me . You both addressed my concerns as this is my first luxury vehicle. Your customer service is impeccable. I'm will continue my car maintenance at your location.I highly recommend this dealership for parts and Service

  Susan Ruggieri
2 months ago
The entire appointment was run with military precision and professionalism! I was also able to get my car detailed even tho I didn t have a previous appointment.

  John Morelli
3 months ago
I trust Peppino my service adviser. HeSeems to always have your best interest in mind when making recommendations.They deliver a nice clean vehicle after every service

  Raynell Anes
4 months ago
Awesome, friendly service from Adam. He kept me updated and the vehicle service didn't take long at all. The lounge area was nice as well and had a variety of drinks and snacks while you wait.

  LEXGUY
8 months ago
It s always a pleasure visiting Lexus of Warwick. The amazing staff and their helpfulness is always appreciated. Thanks for over a decade of top notch service and support.Services: Steering & suspension repair, Wheel alignment, Oil changeServices: Steering & suspension repair, Wheel alignment, Oil change

  M P
a month ago
Great experience as always. Very thorough. Shout out to service advisor PEPPINO PALLADINO. A true gentleman who went above and beyond. Very courteous.

  Cindy Rischall
5 months ago
Jason the service advisor is the best. I received a call from him with step by step what was being done on my vehicle and what they recommended. I have had experience with another Lexus service dealer and I won't go back there.

  Lissa G
5 months ago
I had a great experience. My rep Adam was very professional and informative. I love that I get updates on my phone regarding the vehicle assessment. The environment seems clean and organized. I left very satisfied. Thank you

  Valerie Faiola
3 months ago
Service is phenomenal. Worked with Adam who was great at keeping me posted on work being done and had wonderful people skills! Customerservice was top tier.

  Joseph Kennedy
2 weeks ago
Always wonderful customer service and speedy support. Never waiting once you arrive and always keep you updated on progress. Very satisfied.

  Charity Akosua
6 months ago
Straight forward, professional and short waiting time. The service was awesome. I was able to get done my side mirror for 2015 ES 350. Please improve your beverage by adding apple and orange juice. The waiting chairs should be more comfortable. I would definitely recommend.

  carlene mancini
3 months ago
Pepino is my service contact and has been for over 20 years! He makes sure that I m well taken care of! Also an all around nice man!

  Raven
2 weeks ago
I took one of my Lexus vehicles in for service, a week prior to that I had a wheel alignment done at an independent service center, because I didn t want to wait hours at Lexus. So I brought my car in for a brake switch which took 3 hours to do. And that was with an appointment,Of course a multi point inspection was done and everything was ok nothing needed. A week later I brought the same vehicle in for a bulging power steering hose that I noticed, and of course, they did a multi point inspection, now I needed a steering rack 2valve cover gaskets and a front end alignment which was done two weeks prior. When I brought the vehicle home, I checked the steering rack for leaks. There wasn t any I am not losing any fluid so the steering rack is fine number two. I went to check the valve, cover gaskets and to check the valve cover gaskets you have to take the plastic engine cover off which is secured by three stainless steel nuts Two came off easily. The other one did not. I had to cut the plastic cover to get the nut off the stud on the engine and there is no valve. Cover leaks. The technician never checked it. We re just Within two weeks. I need all this work and there probably hasn t been 20 miles put on the car in between those service intervals so something is fishy in Denmark..The technician never took off the plastic engine cover. I brought this up to the service manager and he was supposed to call me back after he spoke to the technician and I have not heard from him. There should be some type of integrity when you go to these big dealerships for service right now I have not much faith in Lexus of Warwick. I am not your typical Lexus customer when they say something needs it just do it. I have worked on my car s for many years .They got caughtTrying to do work that wasn t needed, and won t admit it.be cautious.still waiting for a response from owner.

  Luis Vicente
6 months ago
They are always very professional, courteous, helpful, and took care of my vehicle regardless the issue.I always leave out of there very satisfied and happy with the way they welcome customers down to the care, quality work they put into customers vehicle!I as customers truly thank you all for the time, care, work, you put into our vehicles so we can have a safe and properly working vehicle to drive our family and commute.Services: Tires, Brakes, Oil change