Herb Chambers Cadillac of Warwick Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Hisham Saikali
a month ago
I only had my Alfa Romeo Stelvio for one month and the battery died last week after the few cold days we had. Today, Aaron took my car in , they filled the battery, tested it and taught me on few issues I was having problems with regarding Apple Play, Bluetooth, navigation etc. They even washed my car before they gave it back to me. I was very pleased with the experience I had overall. Aaron was very thorough explaining to me what was being done to the car and extremely personable. It was a great first experience.

  Heather Bean
a week ago
Blew a tire today and had a good experience between Cadillac of Warwick and Cadillac of Norwood. Norwood was able to come out and change my tire to my spare and Warwick was able to get me in same day so that they could change the tire on my original so that I wasn t driving around on the spare. it was not the quickest of service, but I was grateful that they didn t tell me they could help me for for days

  Robert Tetreault
a month ago
I brought my car in for an oil change and tire rotation this week. The mechanic doing the work found two problems which Greg, the Service Advisor brought to my attention.Had it not been for their attention to detail, I would not have been aware of these issues and they would have continued to get worse.Greg arranged for a rental car and they called me within 24 hours saying that all of the required work had been performed.I was given a detailed report of the work which had been done as well as a written statement telling me such metrics as the tread depth of my tires, condition of my brake pads etc.This is the quality service that has made me a repeat customer at Herb Chambers Cadillac in Warwick, R.I.

  John Abatilo
a month ago
AJ is very knowledgeable and friendly. He goes out of his way to help you. Explain the problems and gives advise. The other staff are good also, but I've been going to AJ for yrs. I'd recommend Herb Chambers. I'd also like to say, even though it's a Dealership, the prices aren't too bad.

  Steve Stoner
a month ago
Today was my first time using the Service Dept at Herb Chambers Cadillac. I found Greg to be very pleasant and efficient. Things were very busy so it took a bit longer than expected but since the dealer I have been using couldn t get me in for a month I have no complaints. Thanks for the good service!

  Allure
a month ago
Always fast and amazing service! So glad I purchased the tire and rim coverage package. Anytime i bring it in my rims come out looking fresh and brand new! Worth every penny!

  Bryan Vitale
6 days ago
Waiting room was comfortable. Service advisor AJ was great. All parts were in stock. Service was done quickly and professionally.

  Diane Lewis
a month ago
Excellent service experience. Aaron was friendly and professional and my car was serviced in the time quoted. My car was returned to me nice and clean so I m very pleased overall with the service.

  patty smith
2 weeks ago
I had my car serviced due to a recall issue. The staff was nothing but pleasant, polite and accommodating, the service was provided in a timely fashion, they get a 5 star rating from me

  Anne R Gordon
2 months ago
I couldn t have asked for better service and consideration of my time. Gregg adjusted everything to make it convenient for me and kept me updated on what was happening with my car. Both drivers were very courteous and prompt. Everything was great. Thank you

  Andrew Dimitri
a month ago
Very helpful the whole service process. My truck had some issues that needed special parts and Alex and the service department kept me updated every step and helped me get a rental for almost free. Thank you for the assistance.

  David Berard
a month ago
Herb Chambers Service is always courteous to helpful. AJ enhances this experience exponentially. He consistently goes above and beyond to help his customers. He is a true asset.

  Missy Platt
a month ago
AJ is always friendly and professional. For the past 9 years have always had 5 star service. I will continue to purchase vehicles from Herb Chambers.

  John Cece
a month ago
Excellent communications. Alexander Yves was very thorough and kept me informed of what was going on frequently. I am, so far, very happy with the service.

  Rolin Buth
2 months ago
The whole team is great. Manage to squeeze me in and fix my car even though I didn t have an appointment on a crazy snow day. Highly recommend.

  Michelle Jackson
3 months ago
AJ and the service team were amazing! Customer service was top notch and everyone I was in contact with was friendly and professional. It was my first time using the dealership and I will definitely be back.

  Francis White
2 months ago
Alex took very good care to make sure my experience was what you would expect from Cadillac. In addition, the work was completed sooner than I thought it would take. Well done!!

  Luis Delrio
a month ago
AJ is always the consummate professional at ensuring that my auto receives the required services, and at educating me as to why, and when the services should be performed. I appreciate him.

  Daneesha Alston
3 months ago
AJ and his team are phenomenal, every time I bring my car to get serviced here the customer service is excellent! Thank you guys for all your hard work and the way you care about peoples cars.

  MikeW3765
2 months ago
AJ is a great service Rep as well as his professionalism, personality, always willing to answer your questions and he explains everything that needs to be done and what was done.

  Papa Knows Stuff
2 months ago
I really didn't have the service experience that I would have expected. The wifi stopped working in my car and I brought it to the dealer so that the wifi modem could be replaced - I had already spent about 7 phone calls with AT&T and they came to that conclusion. So I made an appointment at the dealer to have them do just that. I had 3rd party warranty insurance that covered that and the dealer was able to provide me a rental. I dropped my car off on a Wednesday and the car just sat at the dealership for 8 days until They could look at it. Why make the appointment to just make me wait for that. They looked at the car 8 days later and then told me that spent an hour diagnosing it at $199 an hour and that they would need another 2 hours at $199 an hour for further diagnoses and after that they didn't know if the warranty company would cover it.- so instead of having to pay $1000 for diagnosis and a rental I decided to cut my loses. I went in and picked my car up and it cost me $529 to have nothing accomplished after 9 days. Well they did wash my car so I guess it was worth the $529.00 Overall I can't rate this as a good experience. The dealer should have just listened to me - I already had determined what was wrong had asked them to replace my wifi modem. But they didn't listen. Didn't call the insurance company and really did nothing but charge me $529 to accomplish nothing for me after having to have paid for a rental car for 10 days while my car sat in the lot. I'm sure they could have done much better if they only listened to what I asked for. I'm knowledgeable of the problem, had already worked with AT&T to troubleshoot it and just wanted it fixed. Live and Learn I guess. As much as I would Like to do further business and buy another Cadillac from Herb Chambers I may have to pass. I just can't afford the cost of their car wash service...

  Paul Sherman
2 months ago
AJ is very thorough and knowledgeable as a service writer. He keeps me informed of the repairs and any concerns with my vehicle.

  PERFORMANCE PROPERTIES
2 months ago
Truly the Best! I highly recommend AJ Pulvie and the Warwick Herb Chambers team to assist you with your Cadillac as well as other brands of vehicles. Knowledgeable upfront , professional, and quality service. They do it right the first time.

  Maureen O'Gorman
2 months ago
All I needed was an inspection and a new tag put on they car. They were fast, polite, no film flam upsells. It was great.

  stephan melucci
a month ago
Great customer service. Everything taken care of fast and professionally completed. I ve never had a bad experience.

  Carol Knight
3 weeks ago
I was able to get an appointment quickly. Services were completed and the car was washed. Very happy with the service.

  Donald Guilmain
2 months ago
They fix the emission pump and some condensation in a line and I told them I would reschedule for the sensor light, which they were still diagnosting. I was there from 1:30 and it was know 4:00.

  Juan Aguirre
a month ago
AJ at Herb chambers Warwick was great as usual. We've known him for over 20 plus years when Saturn was there. Thanks AJ.

  Peggy Mazzoncini
3 months ago
Exceptional customer service I highly recommend AJ and the service departments staff. AJ goes out of his way to deliver exceptional service. Always a pleasant experience dealing with AJ and the staff!!

  Rebecca Coppolino
a month ago
AJ has always been right there to help me. I always leave with a job well done, and a clean car . Thank you