Herb Chambers Alfa Romeo of Warwick

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ashley Steverson
3 years ago
I can not say enough good things about our experience from start to finish with Herb Chambers Alfa Romeo. From the beginning our sales guy, Noel was very knowledgeable and welcoming. Then we met the manager Maz, again you could just tell he genuinely cares about his customers and making them happy!We had never leased before only purchased. They both took the time to explain all the details and made sure we felt comfortable. After a few days of questions and test drives we decided to pull the trigger.The great service didn't stop there. I'm not here to bash the previous dealerships we have dealt with but let's just say our last car we purchased for almost 50k and had to beg to get a key chain, absolutely no woo'ing, which with spending money like that I would expect a little something.Not these guys, they pulled out all the stops... Detailed the car, pulled it in front of a banner to take pictures, put velvet ropes around, a huge bow on top and to add icing to the cake Noel brought a confetti cannon from home for us since he knew how bad our previous experiences have been!! To some those details might not matter but when your spending money like this I would expect excellent customer service, which these guys definitely displayed.I would highly recommend this dealership to anyone looking to buy or lease a car, they are some of the few left in the business that actually care about their customers

  paul
4 months ago
Customer Service sucks, will never buy another Alfa Romeo because of this. The customer service is a reflection of the manager. We were thinking of buying a new Alfa, until they screwed my wife over fixing the digital dashboard. We went and bought a Mercedes and were treated like valued customers.

  Julia L
3 months ago
Service customer service is terrible! The gentleman Corey is extremely rude and talks to you like you re stupid. I have multiple warrantees and still had me pay because he couldn t find them on my car. Bought my car there within the year and brought it for service multiple times but still asked me where i bought my car from!!! This is the 3rd time dealing with him and i tried to excuse the unprofessionalism the 2 other times but this 3rd time was completely unacceptable a luxury car brand customer service is.

  T. Powell Hedley
6 months ago
I want to preface this by saying that I have never left a review in my life for anything. I feel compelled to write this, because ethics matter to me, and I want to help honest and hard-working people do business with like-minded professionals.For context, I am needing two business cars, one for myself and one for my business partner. He is interested in the Alfa Romeo Tonale and I am interested in the Stelvio 100th Anniversary edition. My local Nashville Alfa dealer is honest. When they didn t have the 100th Anniversary or ability to trade for it, they recommended I just call this dealer direct and buy it from them. I want to note, that they were willing to loose the business on that car to ensure I was satisfied. I call this dealership and the car I want to purchase is available for the price advertised, and that their sales manager will give me a call to discuss. I get a call back from the sales manager who proceeds to tell me they are selling the car for $20,000 over sticker price. This is greed, poor ethics and deception all wrapped into one. They advertise the car on their site, tell you it s available at that price when you call, and on Alfa s corporate site at sticker price. Do yourself a favor and find a dealership that does what they say , and holds a standard of decent business practice. On the flip side, my dealership in Nashville has gone above and beyond to ensure I am happy, and I ll probably just compromise on the car I want to give them the business on both cars. Thank you for taking the time to read this review, and best of luck.

  K Collins
7 months ago
I did not end up getting a car from them but I still felt the need to write a review. As a woman, car shopping is a nightmare. Sales people don't respect your time, will rarely try to negotiate with you, or simply just talk down to you when you don't fall for their tricks. My experience at this location was the opposite. I let the sales person Michael know I was on my lunch break so I was very limited on time. He was quick with getting a car and I was able to test drive and get back to work on time. He then emailed me with some numbers and answered all the questions I had. No games or pushy sales tactics. If you are in the market for an Alfa I would suggest starting here.

  Belarminio Jimenez
3 months ago
I have to say that this location has the worst customer service I have ever experienced. I prefer to drive 40 minutes away to the next Alfa Romeo dealership vs going to this place. The employees are rude and very unprofessional. My friend tried to go buy a car from them and they unsold her from what she wanted to buy. So she just went to the Tesla dealer down the road and purchased a vehicle from them. Smh

  Jason Goldfarb Goldpath Real Estate Group
7 months ago
Stay away from this dealership group.Stay far far away.Very nice helping with sales but when it s time to return or buyout a lease from Ally bank it s a complete nightmare.I will update this review after my 6 week ordeal is finally settled. Bottom line is they admit Ally is very very bad with this but give great incentives on the purchase/lease. But at what cost?Is it worth loosing potential sales when someone is reading this now?Feel free to message me and I ll show you the nightmare process of back and forth between Ally and Herb Chambers.Also many of their 5 star reviews are from current and former employees which is very misleading. I know for fact.Buyer Beware!!!!!!!!!!!!!!!!!!!!

  Kevin Wilkos
10 months ago
Sales staff nice and knowledgeable.Would never bring my car into there service department. Major mis-diagnosis. Found another Alfa dealer with more experienced mechanical ability to service my vehicle.

  alexa boucher
a year ago
This place is awful. They sold me a car KNOWING it failed inspection. I didn t know it wasn t inspected until I had my registration and license suspended. I bought an Alfa romeo and it was in the shop more than I was able to drive it. There are also rats running around in the show room of Cadillac when I speaking to the GM (who by the way was no help and refused to give me back my down payment on the LEMON THEY SOLD ME). Never go here.

  Slew Rate
3 years ago
Noel my salesperson and David my finance person did an excellent job on all aspects of the transaction. both were extremely friendly helpful and went way out of their. they even had a nice celebration when we picked up our new car. way to go David anf Noel l could not have asked for a better experience

  Shane Watts
2 years ago
Purchased a 2021 Alfa Romeo Stelvio. We could not have had a better experience from the sales team. Went to all other luxury dealerships this last weekend. Nothing even close to the experience and service at Alfa Romeo. Robelin and Maz were above and beyond any other service we received that weekend. Also offered the best price for my trade in. If you are looking to purchase a new luxury car, this should be your place.

  Jason Ash
4 years ago
I did things out of order here, as I bought a giulia Ti Sport a week ago and just now happen to stop and read the reviews of this dealership. I am not surprised to see good reviews for Maz, Scott, and David. I am an out of state buyer that just happen to stop in to kill time between meetings to ask a few questions. They were respectful of my limited time, and by that afternoon Maz called me with an offer I could not refuse. It was no BS. He texted back and forth to answer my many small questions through the evening, and by Monday the paperwork was out to me, and sent back for Wednesday to finalize. That next Friday I drove home and they are still in the deal helping me out on my other lease turn in they don t even represent. By far the easiest and least stressful of car purchases. I have and will continue to recommend this team.

  Thomas
2 years ago
They sweet talked me into tire and rim insurance and when I tried to use it they said it wasn t covered. I will never ever buy a car from them again ever it s not the point of money it s lies. I overlooked the first time I took in for oil change it took them 30 minutes after they told me someone will be her shortly. I had to leave after 45 minutes and leave keys with salesperson.

  Jeffrey Cito
4 years ago
Take notice.. the sales team is excellent. The service team which is at Cadillac did the best they could. We purchased a 2019 Stelvio. The sunroof failed in first week. We were given a loaner, yup a Cadillac not an Alfa. So here is my gripe, the part to repair the roof was received and was broken upon arrival and sure enough the part was then on back order. So fast forward three weeks and ready to pick up then errrrr put on the brakes the shade tore when reinstalled. We were without our brand new 50k car for a month. So I asked the service team to make this right. I suggested an extended warranty as I am concerned this may just be the beginning. Also it does not help that in order to repair the sunroof required the headliner to be removed . No longer factory solid. We want to see the Alfa brand grow in the US. FCA do the right thing by us make us feel better about our purchase and give us some peace of mind. This in no way reflects the dealership but on FCA not having a good inventory in order to complete repairs in a timely manner and the failure of the part.

  It s The Crew Kelly
4 years ago
Where do I begin with this car? It s a 2019 Alpha Romeo Ti Lusso. I worked with Maz, Alex, and David.Alex knew all the bells and whistles and made sure I did, in a kind way. David in finance was very knowledgeable and made the process the fastest and easiest I have ever experienced. He was great!And now Maz, he is a kind, understanding man, easy to talk to and at no time do you feel pressured. I told him how much I wanted to spend and he worked around it. And now the car. I can t tell you how much fun this car is to drive. The handling is amazing, and the mellow sound of the pipes puts a grin on my face every time. I love it!Chris Kelly

  Miguel Lopes
4 years ago
I m extremely happy with the experience I recently received in securing my 2016 Cadillac CTS. Alex was immediately interested in helping me find my upgraded version of a CTS. No pressure was applied and I felt very trusting in the autos he was presenting for my eventual purchase. Dave in finance was equally helpful in finding me the best percentage rate and bank. Once I decided, Alex was ALWAYS there for whatever question I might have had, even weeks after my purchase.

  Rob G
11 months ago
I had high hopes for this dealership but unfortunately they are scummy just like the rest. They tricked my elderly mother-in-law to purchase a wheel protection plan. And when she actually needed it they would not honor the purchase. Avoid at all cost.

  Rourke Ferguson
4 years ago
I walked in blindly, hopefully ready to lease a Giulia, and immediately was greeted with friendly service. Everyone made the process very painless, and worked hard to assure that I knew EVERYTHING I need to know before finalizing things. If you want a great car, come here!

  Felix Eric Ramos
3 years ago
The team here is excellent -- in fact, this is my second Alfa Romeo from this dealership. Maz and Roberto were incredibly fast in responding to all my communications and my second deal here was fast and convenient. The total time I invested -- from my initial inquiry, to finding the right car, to the negotiation, to signing the papers -- was essentially completed in less than a couple of hours. And I should mention, most of this time was spent from the comfort of my home while Roberto and Maz put in the work to put the deal together. They are all gentlemen and ladies here, including Jackie who completed the financial transaction. It's a pleasure to do business with this team and I commend Herb Chambers for assembling, training and leading such a fine group of people. I also commend Maz for creating such a friendly, customer-focused culture here in Warwick. Kudos and thank you.

  Kelsey Polak
4 years ago
Alex was knowledgeable, helpful and polite. He and Dave made the process easy and hassle-free, especially for it being my first solo vehicle purchase. I would also like to note that the woman working the front desk was extremely friendly and made me feel welcome. It was overall a very pleasant experience, thank you all!

  Louis Ferreras
4 years ago
Just purchased a Stelvio for my wife. Everything was exceptional. I was pressed on time and everyone from Roberto, Alex, Maz also Financing did an amazing job getting me in and out. No hidden tricks and extremely professional. I see us doing business with this dealerships for many years to come.

  Dan Mclaughlin
4 years ago
Leasing my new Alfa Romeo Giulia was a great experience! Superb service and follow-up from Alex, Maz and Nick! Love the car!! Highly recommend the Alfa, and, the staff of Herb Chambers Alfa Romeo of Warwick!

  Cristina Ruggieri
5 months ago
Stay far away. This dealership has been a nightmare since I bought out my leased vehicle.

  Atom Ant
3 years ago
It was a perfect experience from the moment I walked into the door, I was mostly impressed by the sales staff, very professional and willing to help each out. My salesman Noel went about and beyond to help and explain everything to me and David in the finance department was great also. I highly recommend Herb Chamber.

  Jennifer White
4 years ago
Just purchased the Stelvio. Alex and Maz were great! They answered all of my questions and knew everything about the car. It was the best experience that I had purchasing a car. Everything went smooth and quick.

  Lori
9 months ago
Great customer service!!! Thank you so much Mo for going above and beyond for us!! We absolutely love the car !!

  Paul
a year ago
Although we couldn't close the deal, I'm still leaving a positive review as Mo was helpful and made every step of the process a good time.Four stars because the bathroom desperately needs renovations (the men's room, anyway).

  ROBERT SPIGEL
4 years ago
Good to work with. 2019 ALFA ROMERO GIULIA. AWESOME CAR.

  Jeff Warcholik
a year ago
Shawna and the team at Herb Chambers Alfa Romeo were incredibly helpful. I will certainly be back to this dealership and service department!

  William Hymon
4 years ago
Leased a Giulia from this location! Easy process working with Alex, Maz, and Dave. I hope to pick up my next vehicle here as well!