Firestone Complete Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ameke Baptiste
a week ago
Brought my new to me SUV in for the inspection. I was told it won't pass because of the license plate frame which I explained needs to stay on because the plate bracket beneath the frame was broken & its the only thing holding the plate on. I mentioned that I had just ordered a replacement bracket for it. They told me they "fixed" it, yeah they fixed it by taking off the frame & drilling right into my aluminum lift gate with self tapping screws (which means they knew they were going through the aluminum)! Also, my rims were in perfect condition & now I noticed the front right rim was damaged & it wasn't before bringing my vehicle here. Unfortunately, I didn't notice either issue for several days after my inspection was done so there is basically no recourse now but I'll never bring my vehicle here again.

  Dercio Torres
10 months ago
If you really like you car please do not bring it to this place. I spent $1600 to get new tires for my weekend car. When I picked up the car it had chemical stains on all 4 wheels. I did not notice it when I picked up the car because they left them all grimy, after I cleaned them at home I noticed where was someone s fingerprints it was white (see images below). I brought the car back and the owner did not believed me at first but then when I showed him he was kind of apprehensive. They tried to blame me for the stains but I only use car wash soap recommended by my wheel powder coater who I also contacted and he confirmed this could not have been done by my regular car washing/cleaning which I do at home.After relaying this to the manager, he agreed it was done by his team and told me he would take care of it. I then didn t hear back from him. I called for almost a month straight and was always told the manager was unavailable or busy and never got a call back. I then reached out to Firestone corporate and they also told me they would investigate and fix my wheels. They said they would send someone to check the wheels to be evaluated. Of course that never happened. This is the request number if anyone of corporate sees this 2093742, and a separate ContactID was 430567065347.TLDR Firestone caused damage to my wheels and after promising to fix them, they ignored me. This was $800 worth of damage to have fixed.

  Mark in RI
a week ago
Best auto care in the area. Expert workmanship, fair pricing, friendly and very accommodating. I have been to other places in the area and I will be going to Firestone for all my car needs.

  Meghann Papaioannou
a month ago
I have been going to Firestone on Post Road in Warwick for quite a long time now and I just have to say that the customer service and the quality work is absolutely top tier. Special shoutout to the two managers, Charlie and Stephen, who have always been so good to me. They're always so helpful and answer my many (often silly) questions with grace, because I simply don't understand much about cars. In addition to that, I am always met with a smile. Thank you kindly

  Andrew Henthorne
a year ago
Was in a bad accident and my pass side rear suspension was damaged. Insurance (GEICO)) totaled it stating the rear suspension couldn't be repaired and the cost could exceed $8,000.00 sure to the rear axle damage. Funny thing is that I ordered this 2010 Escape WITHOUT four wheel drive, so there IS NO REAR AXLE! So I repaired it myself (I'm an ASE CERTIFIED AUTO MECHANIC) and brought it to Firestone on Post Rd in Warwick to be aligned after parts replacement. I stopped it off on a Thursday afternoon around 2:30 until they could get to it as they were busy.How SHOCKED WAS I WHEN I RECEIVED A CALL FROM THEM AT 6:30 LETTING ME KNOW IT WAS ALL DONE!! RYAN, one of the service writers said he'd be there after 7 if i needed him to wait. I got there at 6:55 and was out by 7 sharp!! As soon as I got in the car and headed out of the lot i could immediately tell it was dead on straight! I'd just like to THANK EVERYONE INVOLVED FOR THEIR EXCELLENT SERVICE AND FOR HELPING ME OUT! YOU GUYS ARE AWESOME!!

  Alejandro Hernandez
4 months ago
Great staff with lots of knowledge. They understood my situation and were very kind. They were able to help me out right away without an appointment and completed the work in less time than they informed me. I would use them again and would recommend them.

  Melissa Carmody
2 months ago
Friendly and too the point. Great service had my vehicle up and running in one day. They met all of my expectations. Thank you for all your hard work!

  David Barber
3 months ago
I called because two tires kept losing air. I explained this to the gentleman that answered the phone (Ryan) (keep in mind it was about 5:25PM) he said ok when could you drop it off so we can take a look at them? I said well, my wife works in Providence and is on her way home now. Is it ok for her to stop in in a few minutes? He said sure! Have her come right in and we ll check it out! She came home and said they were so nice and got right on it as soon as she pulled in. Thank you all so much!!!

  gregory masse
2 months ago
The crew at the firestone goes above and beyond. They are all knowledgeable and helpful. This is my hometown mechanic now and as much as I hate spending money I don't mind giving it to thos firestone when mine, my wofes or my son's car breaks down.

  A S
3 months ago
Amazing service. Took care of our emergency request with a smile. Highly recommended. General manager to the technician to the trainee tech were helpful.

  Jeff Lambert
3 months ago
Professional service, great communication, and ease of payment. Other work to be brought back in for and confident this will happen timely. Appreciate all you do at fair pricing.

  Lisa Dolman
3 months ago
My work is always done in a timely fashion. I never have a problem scheduling an appointment. I always know the job is going to get done right.

  Joshua Evon
a week ago
Great tires gave me a 4 tire upgrade because my tires I ordered never came in for the 2nd time so instead of rescheduling again they upgraded my tire and performed the tire swap. Great staff

  Dave Sousa
3 months ago
The people there are great. Very friendly, helpful and professional. They do what they say and what you ask without any games. Really happy with this store.

  priscilla vecchio-cowan
7 months ago
I ve been going here for almost three years and having nothing but good things to say. Excellent service and they will take care of you. Great staff and team. Pricing is so much better than taking it to the dealership.Services: Air & cabin filter replacement, Tires, Auto engine diagnostic, Wheel alignment, Brakes, Brake service & repair, Oil changeServices: Air & cabin filter replacement, Tires, Auto engine diagnostic, Wheel alignment, Brakes, Brake service & repair, Oil change

  Roxanne Stuckey
3 months ago
I give them scores because I'm satisfied with the service Everytime I bring my car in..the mechanics are great..

  Bill EarthwalkerHP
8 months ago
I've been coming to this particular Firestone store for years. They were okay at first but I've seen it go downhill. The owner is usually there and he's usually ranting and raving about something on the phone. I hear four-letter words being thrown around sometimes and he doesn't seem to be too concerned with his customers anymore. I haven't had the best service. My driveway was stained with oil leaks because they over torqued the oil pan bolt and it leaked everywhere. When I made an appointment for an oil change they say it'll be an hour and a half and it turns out to be 3. You don't get decent service here anymore.

  Edward Carvalho
a month ago
Quick , Dependable and Competitive tires and services. Never have to worry if the job was done right !

  Gail Montiro
7 months ago
Chik the manager is a awesome guy and those who with him helped me to get my Chevrolet Captiva up and running. I hadn't had it serviced for quite sometime. I am glad chose this Firestone service station. Thank you everyone at Firestone Post Road WarwickServices: Electrical repair, Exhaust, Steering & suspension repair, Auto engine diagnostic, Brakes, Brake service & repairServices: Electrical repair, Exhaust, Steering & suspension repair, Auto engine diagnostic, Brakes, Brake service & repair

  Donna Martira
8 months ago
Great experience w/ a flat repair! Squeezed me in w/o an appointment as a walk-in. Expected wait was pleasant w/ tv and nice A/C. Tire was patched&o lugged and out the door in under 2 hrs. Roughly the same price as other dealerships that could not get me in. Would recommend and return.

  Tim Streker
3 months ago
Had them do a full break job. The dealer quoted twice as much just for the rear. They're friendly, prices are solid and they finish the car when they say they will.

  Mary Dandrea
3 weeks ago
I wish the waiting room was larger especially with how busy they were. Everyone was pleasant and helpful.

  Britto Richards Marceline Richard
8 months ago
I want to share about something that happened at Firestone that I didn't like. My tire got flat just a little bit away from their store, and I thought they would help me. But they didn't want to help take off the wheel, even though I was really close.What made me even more unhappy was that they tried to sell me an expensive tire. They didn't really care about helping me; they just wanted to make more money.When a company doesn't help when you're in trouble, it's not very nice. It's important for companies to care about their customers. I hope Firestone listens to this and does better in the future.I felt disappointed and I hope others know about my experience before they decide to go to Firestone.

  Viola Mollo
10 months ago
My brakes were squeaking so I brought my care to Firestone in Warwick. Bob, the front desk clerk was so helpful. He explained the whole process and answered all my questions. He was very professional and courteous. Kudos to Bob and the staff. Will definitely go back when he need arises.Service: Brake service & repairService: Brake service & repair

  N M
6 months ago
Thanks to the mechanic's apparent indifference, they over torqued my lug nuts after an alignment and TWO of them broke off when my axel needed to be changed a couple of months later - plus the lug nut that was missing when I picked my car up. Take your business elsewhere.Service: Wheel alignmentService: Wheel alignment

  Howard Cimaglio
8 months ago
I can tell you from past experience I've had nothing but great results little pricey but always had good customer I would go for new tires and alignment every 3 to 4 years the last time I went for an inspection sticker now mind you I've gotten an inspection sticker there before with the same car. I've owned the car for 6 years so I've had an inspected twice once there so I went back the gentleman was rude ignorant cocky he was a new higher manager and he should be fired too bad I don't remember his name because if I did I would report him. So to let you know I wind up leaving without an inspection sticker I was told to leave the property and I would not ever go back there ever ever very dissatisfied. Firestone please do a thorough search before you hire management end quote

  Tom Worthington
10 months ago
Worst possible place to get scammed. Run, don't walk, away from these guys. They'll tell you you need all kinds of expensive repairs that your car doesn't need. They actually tried to run an estimate up an extra $1000 for new brakes, a new radiator, and a new battery that subsequently tested in perfect condition. He spilled oil on it and said my battery was leaking acid. Buyers beware. Subsequent service technician further confirmed my radiator wasn't leaking and my brakes even passed State inspection. Firestone Auto Care on Post Road, Warwick, RI is a "Buyers beware" A second Auto Technician overheard my story, sharing he used to work there, and very much disliked working with Firestone.

  Derek Petrarca
2 weeks ago
Extremely fair prices, excellent speed and quality of work.

  Cristal Montanez
a year ago
My visit to firestone was completely unexpected. I happened to be in the area when I caught a flat. Needless to say I went in for a flat repair and I was so grateful with the service I received. Everyone was so pleasant and helpful despite being very busy. The service was excellent and the staff worked so well as a team. I would absolutely recommend this Firestone on Post Rd.Service: Tires

  LazianSkwad
11 months ago
I when in for a AC service done. They did a great job on my car. Highly recommend it. If anybody need the AC service done, I highly recommend it to go see these guys they will do a great job. Just wanted to say thank you.