BMW of Warwick Service and Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Juan L
3 weeks ago
BMW Warwick s service department was very consistent in communication while my vehicle was in their custody. My vehicle s issues were diagnosed quickly along with a thorough analysis and breakdown via video. Kevin was informative and patient, answered all the questions posed to him. I will not hesitate to have my vehicle serviced again by this department. Thanks team!

  Shanna Arruda
3 weeks ago
BMW did a thorough job looking through my entire car. The original dealership fixed my car and there is still issues and BMW gave me the proof I need to take dealership to court to get the money to fix all the problems. Definitely recommend BMW of Warwick. Very personable and know what they re doing. Manny is great to work with

  Jorge Dellava
3 months ago
They diagnosed, repair (including parts replacement) my car and I can't complain how they did it. They test drive it and made sure that all the issues had been resolved and when I got my car back I was confident that it was in good shape/condition again. I appreciate what my service adviser Steve Betty and the crew who restored the quality of my car.

  Brent Barradas
3 months ago
Per usual, the speedy service was excellent. The staff is always extremely welcoming and helpful. Benjamin is always a pleasure to work with and has great communication. By far the best service I ve experienced when dealing with my vehicle. Thank you BMW of Warwick

  Paul Saronson
3 months ago
I was in an emergency situation and called to make a same day appointment. John was able to accommodate me and was a tremendous help in getting my issue resolved. Most impressive customer care! I ll be back.

  Dylan K. Gregory
3 months ago
Kevin goes above and beyond to make every service appointment seamless. Whether you need a loaner car or an emergency service call, he has your back. I highly recommend having your BMW dealer serviced. I cannot speak highly enough of Kevin and the whole team at BMW. Thank you for all you do!

  Kristopher Dickson
3 months ago
Great service! Ben is always great at making things happen. I didn t need a loaner vehicle this time, but I have never had any issues getting one when I needed it. Scheduling is easy, and communication is top-notch. With mechanics walking me through their analyses on the service review videos I can see everything I need to see and make decisions regarding any newly discovered issues without going back to the dealership. I have never had a negative experience at BMW of Warwick!

  Thomas Powell
3 months ago
Ben Johnston was my Service Advisor, I have worked with him in the past . I find him to be very professional and knowledgeable. I explained my problem, he had a service tech evaluate the problem and determine the method of repair and had it completed. Ben handled all the paperwork. The wait time was short and I was on my way. It was hassle free.

  Steve Ryder
2 months ago
The service people and procedures at BMW Warwick were great. I was there less time than anticipated, the bill was reasonable, and they even replaced the battery in my fob at n/c. They have a first class operation.

  Antonette Terenzio
3 months ago
Ben is a breath of fresh air when you come to BMW Services. He is amazing because he always makes you leave there happy by making sure everything goes smoothly and feel at ease esp when my car was towed to bmw. He is extremely friendly and kind hearted and goes above and beyond to help to make your experience at BMW a good one. Ben is always flexible with my schedule. Love how he takes the time to answer your questions and never feel rushed. Ben Rocks!!!

  Nikki Brey Ribeiro
2 weeks ago
John was fabulous to work with in service! He communicated with me throughout the day and was super helpful. I ll be changing dealerships to come back to Warwick.

  Francisco Chalen
a month ago
Service was ok i guess. I brought my 2017 430i with 52 k convertible for a antifreeze drip yes it was dripping only not pouring leak and i was told it will cost me $ 95 to be check and get a diagnose of it. So i was told i need a water pump so i left my car there at 12 pm and i was called to pick it up at3:30 and the charges were $768 only for labor plus water pump a total of $1.129 for less than 3 hrs i hope my car does not have any problems regarding this issue. I find it very expensive the hourly rate is very high. Thanks anyway i hope that issue is gone for Gods sake i cost me two weeks of my salary. I guess am going to go to school to be a nechanic.

  Chip Wilkerson
3 months ago
Kevin D in service is great. Fantastic follow up on guidance regarding what needed to be done to my car. Not a big fan of the automated answering service, but all else was great!

  Edward McGookin
4 months ago
Excellent service experience. The process is almost entirely done online from booking, to getting a video walkaround of your car, approving service, and paying the bill. The service representatives are professional, and empowered to solve your problems, not just apologize and offer excuses.

  stephen ponchak
3 months ago
Everyone was polite and helpful. Great to have the loaner car for the day! A big shout-out to my advisor Michaela Love. Always great to see her!

  Canoe River Campground
2 months ago
We had a bad tire and they were able to take us the same day. They saved our tire and got us back on the road in a timely manner. Great Service!

  Jordan Villella
3 months ago
Had the pleasure of dealing with Manny during my time at BMW. While my experience with my 228i was not necessarily the best, Manny made sure to take care of me through all the issues I would have with the car. He s a true professional and I highly recommend working with him for anyone who has to take their BMW in for a service or repair.

  DAN
3 months ago
Steve B. is extremely professional and detailed in his treatment of his customer as well as vehicle diagnostics. You'll receive a video from the tech showing any existing problems, and potential future problems. You can be sure your vehicle is in the best hands.

  Mary G
4 months ago
Kevin is super professional, always helpful and goes above and beyond to make sure you re not waiting around or wasting time.I have brought my vehicle twice and both times it has been an exceptional experience.Thanks Kevin!

  Llancy Crespo
a month ago
Every time I brought it, they found something else that was supposedly wrong with it. When I picked up my car the check engine light came on which was not on before. Because the mechanics worked for commission I feel they just purposely made my car worst for me to have to come back. I found a mechanic that helped me fix it and he said he used to work there and indeed they do things just for their commission unfortunately.

  Colleen McAndrews
3 months ago
Kevin D. is always great to work with. He always keeps me up to date on my car and is available for any questions or concerns. Highly recommend!

  Susan Hurd
a month ago
It's professional, good communication, hassle free and clean. I get a better prices on some services than if I used a specialty mechanic closer to my home.

  Heather Simons
6 days ago
Benjamin was really helpful. I love that they shared the inspection video. Nice touch.

  Mark Vandlik
3 days ago
Security guard was fantastic. I felt like I was sold a rear tire and alignment that I am not sure I needed

  Connor Martin
5 months ago
Kevin was a massive help. We were traveling through Warwick to visit family when we had an drive train error pop up. He was able to get us in and out during a busy day and are very appreciative for his professionalism and quick turn around.

  raquely c
2 months ago
Thank you Steve for the great service and for guiding me through the repair as well as the invoice. Great job to the mechanic as well. BMW x5. Amaurys Cordero & Raquel Cruz

  KWillett Gaming
a month ago
Dylan is a great tech, Jake is a great advisor, and Harry is the best service manager. Give them all a raise. <3

  Janet Ovalles
3 weeks ago
Friendly and knowledgeable staff especially Manny. I m always happy with the care my car receives.

  rose terrien
6 months ago
I like my vehicle very much, however I went in for my 2 year check up @ 11,700 miles and was told I needed 4 new tires ( which I thought was odd ) being 1 of the tires was in the vehicle less than a year.I was told it was due to vehicle not being aligned by tech ( however my tech told me that s not true )So every 11,000 miles I am going to need 4 tires @ $2000 not including alignment ( it s was a brand new car )Let message for service manager ( who was on vacation) no answer as of yetJust disappointed that s all

  Jennifer Medeiros
2 months ago
The service was fabulous. I was checked in at a timely manner. The customer service rep was polite, as well as knowledgeable. Highly recommended!