Rt. 5 Auto Sales & Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bonnie Petrucci
3 weeks ago
I came in for brake pads on my BMW, was not told I also needed rotors. They just completed the job without notification. I would ve liked a follow up on the matter to have a choice. I do not recommend this place.Couple weeks later I now need back brake pads and went to Sal s on Putnam Pike in Johnston. I was informed that I only need pads and sensors. My rotors are good. I do not find Rt. 5 Auto to be trustworthy. I found a new mechanic and will continue using their services.

  Normand Gregoire
3 months ago
I recently had my inspection and repairs done at Rt. 5 and they were very professional and knowledgeable. My visit was done on time and with the price quoted. I recommend them to anyone looking for these services.

  D S
2 months ago
Best mechanic I have ever had. I do most of my own work but when there's something that I can't figure out this shop is on point and gets it done. I'd give them six stars if I could.

  Ann Bell
5 months ago
Thank goodness I was referred to Rt 5 auto repair!! I spent way too much money at a dealership in the past. Believe me you will be so satisfied if you bring your vehicle here!Services: Tires, Auto engine diagnostic, Oil changeServices: Tires, Auto engine diagnostic, Oil change

  Ron Williams
11 months ago
Having a car mechanic is a life essential. Having one you trust is especially important. Rt. 5 Auto has been my choice for years because of their honesty and highly skilled mechanics. I find their prices fair and competitive

  Quinn Douglas
2 years ago
I've been a loyal customer to Rt 5 for years and have paid thousands of dollars to this company. I will no longer use this repair shop after what happened recently:Long story short, I had to get my car towed to Rt 5 auto because of an emergency break down that occurred after-hours. I was fortunate enough to be near rt 5 when it happened, so I had it towed there. After this, I got a ride home, which is far away from rt 5.When I called them the next morning, they said that would not fix the vehicle because it was time-intensive and costly job. I was not upset, just disappointed. I explained that was fine, but I wouldn't be able to get it towed to a nearby auto shop for a few days due to my situation.I thanked them for keeping my car safely in their lot, but they replied that they dumped my car onto the side of the road and said to come get it before it gets ticketed by the police.I did resolve the situation and got it towed, but I am upset they put my badly damaged car on the side of the road and had no problem risking me getting a ticket!Service: General repairs & maintenance

  Karen Mollica
2 years ago
I've been using Rte 5 to service my 2005 vehicle for over 10 years. The service includes inspections, regular maintenance and major repairs. Route 5 is very honest and very professional.Holly is always polite and accommendating. She always calls me with the cost of repairs before my vehicle is worked on and follows up again when my vehicle is ready.I am very happy with the outcome of my recent major repair. Cost was very reasonable and my vehicle runs like new. I am very satisfied with their work and I have recommended Rte 5 to family and friends.Services: Electrical repair, Air & cabin filter replacement, Exhaust, Tires, Steering & suspension repair, Auto glass repair, General repairs & maintenance, Electrical, Auto engine diagnostic, Auto engine tuning, Engine repair, Wheel alignment, Brakes, A/C installation & repair, Air conditioning, Oil change

  Jennifer Vincent
a year ago
5 Star Service! I I had my vehicle inspected by Kenny at Rt. 5 Auto. The staff were so professional, kind and friendly that I thought they deserved a shout-out. I had an easy time scheduling my appointment on the phone, they took me on time & completed the inspection in 15 minutes. Thanks for making this an easy process, Kenny!Service: Vehicle safety inspectionService: Vehicle safety inspection

  Adam Heywood
6 months ago
Always an efficient job done to get you back on the road quickly. Amazing work is done by the whole staff at route five auto.

  Tati and ty nation
6 months ago
I have had multiple vehicles service at RT 5 auto service for over 10 years. They are reasonable and provide quality service. I truly believe that they have been instrumental in helping me maintain the longevity of my vehicles.

  Brenda Tillier
2 years ago
Longtime family run auto repairs shop. Good prices. Great work, very thorough Always friendly. I trust them to take care of any car I own and recommend them to anybody looking for a great place to fix your car, buy tires, routine maintenance.... Never a hassle done right the first time! Satisfied customer!!!

  Ray Andresson
a year ago
Originally took my car to another shop to complete a required DMV emissions/safety test, was told the total repairs would cost around $900. Instead I took my car to Route 5 Auto and my total repairs were less than $300! Happy with the service and repairs I received, would recommend to anyone who lives in the area.

  Anna Henning
2 years ago
I used to love this place came today for a valve replacement waited inside when my car was done my car smells like cigarette smoke and I had cigarette ashes on my seat! After paying $175 for the issue on my car went and spent an extra $20 to clean my car because the cigarette smoke was so strong it made me sick. When I drove off the lot I called them and got a response of I m sorry I will let him know. Very unprofessional will never return again. I spent so much time and money into this place never had an issue except for today. I am very upset had to cancel my son s doctors appointment because I could not put my kid in my car. such an inconvenient situation I do not recommend if you re not a smoker or have a high-risk family!

  Kyle McNiel
3 years ago
I've used Rt. 5 over the past few years for all different services, from oil changes to car repairs. Every time I've gotten any service from them, they follow through with great prices and always set accurate expectations with when I can expect my car ready by. I happened to start using here due to not having a regular mechanic because the one I used to use retired and now I plan to stay using Rt. 5 for all I can going forward.Services: General repairs & maintenance, Oil change

  Gail Porubiansky
3 years ago
I have been bringing my vehicles to Route 5 for at least 15 years. The service is always excellent with fair pricing. They are honest and always explain what needs to be done and why. I totally trust them and highly recommend them.

  Scott McMann
7 years ago
Been going here coming on three years and had a variety of work done from small to moderate work. Excellent fast service, whomever works on your car will come and talk with you if need be. They always try to accommodate me whether I call a day or a week ahead.Not many places you can go and be in and out for an oil change in less than 30 minutes... Give them a try.

  D-Rocker
4 years ago
I have been bringing my cars here for years. They are highly professional, very courteous, walk you through every step of the process, and help you to get back on the road in no time. Rt. 5 is the most professional auto body shop i have ever come across.By the way, They are truly honest and upfront about all aspects of repair, pricing and go out of their way to accommodate you.

  JoAnn Hadfield
6 years ago
I stopped into this place, heading to a meeting, with an unexpected flat tire. They were so accommodating. Changed the tire and had me back on the road in about 15-20 minutes! They ordered a new tire and took care of it the very next day. Great experience and very reasonable!

  Dave
4 years ago
Brought a tire from my wife s car to be patched due to a screw. So there s no confusion it was already off the car and I installed it back on. Mechanic says he ll just plug it. I hesitated thinking it should be patched and then figured meh good enough it will be fine. I never asked how much but I wished I had. $32.50 the clerk asked me for after my 7 minutes being there. I did not argue and just handed it over the cash. My personal opinion that s a rip off to plug a tire. Funny thing is I was going to buy a set of Michelin Pilot Super Sports off them but now not even interested how much.

  Don K
8 years ago
I went here for a belt replacement. In less than an hour they diagnosed it and within 4 hours it was fixed. Very fast service. Their labor charge is a bit higher than other places I've been but the speed and good work made up for it in my opinion.

  Dawn Menon
7 years ago
I was having a near emergency with a borrowed car; leaving work the oil was practically empty and the hood was stuck shut. I pulled in literally one minute before close, desperate for some help before driving 30 miles home to Massachusetts.The gentleman (not sure who) inside helped me out, topped up my oil, charged me a very reasonable price, and gave no indication that I was inconveniencing them by coming in at literally the last minute.Of course I can't speak for the quality or price for repairs, but at least the customer service was absolutely the best I could have asked for.

  t m
3 months ago
Friendly service and reasonable pricing.

  Donna Pezzulli
3 years ago
Great place to do business! Honest, no trying to sell you something you didn't need serviced. if they do find something unexpected, you are notified, and you decide if you want it taken care of at that visit or at a later time. I've come here for years and have never had a bad experience. Highly recommend!Services: Auto engine diagnostic, Wheel alignmentServices: Auto engine diagnostic, Wheel alignment

  Frederick Wilkes
4 years ago
Rt5 5 Auto always finds a way to keep my 2004 Chevy Astro Van on the road at a very fair price, and the service is always delivered with a smile. A wonderful business that I trust and highly recommend.

  Michael Denham
4 years ago
I have been a Rte 5 customer for over 10 yrs!! They are GREAT mechanics, professional, and trustworthy! The customer service is amazing! I recommend them to everyone I know! I won t go anywhere else with my vehicles!!

  Rob S.
10 years ago
I took my vehicle there for a repair that I knew what the problem was and they did not try to diagnose it as anything additional and the parts and labor was in line with what should have been charged. They were professional and the business has a nice enviroment. These days it is hard to find mechanics that are fair and competent and so far they meet this criteria. I will take my truck there for any future repairs.

  Kate M
4 years ago
Holly is so nice and they've always been able to get me in right away for breakdowns. I've called with some rediculous car questions and Route 5 always takes care of my questions and services/repairs my car at a fair price.

  Tony Cimaglia
4 years ago
Honest, knowledgeable friendly and great pricing. A honest mechanic is rare in today's world! These guys are great at what they do, and stand by their work. I won't go anywhere else!

  Taylor Blais
5 years ago
I have worked with these mechanics for years along side my family. They are honest and care about you. They will put every effort into getting you on the road and are always honest. Nothing else to say but great things!

  Faye Lemieux
2 years ago
Rt. 5 Auto is the only place I trust to care for my car. The staff is friendly, the service is fast, and the prices are reasonable. Rt. 5 Auto is the definition of integrity and service.