Wranglers Direct

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Naomi Edouard
4 months ago
Best place ever to get work done on your jeep !! I wanted to put the running boards on my jeep. Not only did they do an excellent job but noticed my antenna was crooked ( which I had planned to replace ) and offered to replace it, without me mentioning anything about it, for free !! In addition they added a passenger box tray organizer at no cost. Price is affordable and everyone there is no nice; Great customer service. Words can t even explain how satisfied I am. My only regret is I wish I knew about this place sooner when I owned my first jeep. Thanks again !!

  Correy Maher
a year ago
The Team at Wranglers Direct is phenomenal!! If you have a Wrangler. No question GO SEE WRANGLERS DIRECT!!!We live in SC and my son goes to college in Vermont. Our son s Wrangler needed a lot of TLC and we also wanted some pretty substantial upgrades. We decided to go all out on his Wrangler for a Christmas gift. I did my research and found Wrangler Direct in RI. 3.5-hour drive for my son. Read the reviews, called this team and they were AWESOME! I spoke with Kay first and I knew this was the place. We decided to make the drive and man was it worth it!! They DID NOT disappoint!!!!They did a 2.5 suspension lift, ARB rear bumper with tire carrier install, new steering linkage, ball joints, complete undercarriage cleaning and rust prevention barrier treatment, engine diagnostics etc etc. the list goes on!They treated us and our Wrangler like part of their family. The team was unbelievably friendly and helpful and walked us through every detail.They called us regularly to update us on the progress and inform us of other things they found that needed attention. Let me tell you they cut no corners whatsoever!! Words can t describe what they did.The jeep looked brand new, and 1,000,000 times better than we could have imagined!! They did a ton of extras to make this rig bad%@#! Total blackout theme. Painted fenders, calipers and touched up the Gobi rack. Added light to the fenders. Refinished the interior metal floors. The list goes on!!I think what made this experience the best was the Team at Wrangler direct was more excited to work on our Jeep than we were to get it done! Lol!The way they presented the Jeep to our son when he picked it up was priceless! Drove it out from the back and up onto a ramp. How cool is that??!!Our son who is a man of few words and rarely gets excited called me and was the most excited I have ever heard him in his life! I couldn t get him off the phone. Lol! He said it looked better than he could have ever imagined!I know this is a long review but the job that they did totally warrants it! Thank you, Kay, Jessica, Bob, and Ed, for an epic experience and putting a gigantic smile on our faces!!GO SEE WRANGLERS DIRECT!!!Services: Steering & suspension repair, Steering & suspension replacement, Electrical, Auto engine diagnostic, Vehicle Inspection, Auto detailing, Wheel alignment, Brakes, Vehicle safety inspection, Car waxing, Auto maintenance, Oil change

  Ryan O'Connell
a month ago
When I tell you these guys are the best, THEY ARE THE BEST. The communication from Matt is something I ve never experienced. You can ask him anything and he never makes you feel dumb or annoying. They will help you figure out a path to get your wrangler back on track. My jeep is definitely not perfect and needs more work but after only bringing it here once, she feels much healthier. I recommend this place for all your wrangler needs, they go above and beyond and even add their own little touches on each wrangler. I m also proud to be the 100th review. As you can see, this place has an amazing reputation!

  Dan Goodier
3 years ago
Bob and Mark were fantastic. They took their time helping me decide on my tires and wheels. They walked me through the exact process of what would happen with my Gladiator and provided great ideas that I was not even considering. The final product is amazing, better than I could have hoped. There are many places who will swap out rims and tires but if you're a Jeep fanatic, this is the place to go.Services: Tires, Body & Trim, Wheel alignment

  patrick sullivan
6 months ago
They do a undercarriage treatment that every jeep owners should be doing it s wicked affordable and makes a difference. They change my soft top and this place is great These guys are pretty cool to.

  Stephen Leckemby
a year ago
Installed 3.5" lift, wheels, tires, 5.13 regear, and driveshafts. They did phenomenal work, they communicate very well. They are proud of their work and it shows. Can't wait to come back here for more work. They also painted my calipers and diff covers.

  Christian Jimenez
11 months ago
Having a specialist shop to take care of my vehicles was always on my wishlist, and fortunately, I came across Wrangler Direct, who are experts in dealing with Wranglers! Right from the moment I contacted them to schedule my appointment, I have received the finest service I have ever experienced, thanks to Jessica and the team. The entire process was delightful, and their dedication towards ensuring that your Wrangler is well looked after is evident in their work.I am now a loyal customer of Wrangler Direct since the quality of their work is exceptional. They surpassed my expectations and left no stone unturned to ensure that I was satisfied with their service. Needless to say, I won't be going anywhere else for my future requirements.Jessica and the incredible team at Wrangler Direct, thank you so much! You have won my confidence, and I highly recommend your shop to anyone who wants their Wrangler to be well taken care of. I can't wait for my next appointment!__ChrisServices: Tires, Steering & suspension repair, Auto exhaust system repair, General repairs & maintenance, Auto brake repair, Tire rotations, Vehicle Inspection, Wheel alignment, Oil change

  Riley Tavares
a year ago
Salute ladies and gentlemen! Just a heads up, I haven t brought my TJ to the shop yet; however I m loving these reviews that I had to write one and share the feelings prior to reading all these amazing testimonials. I m from a country side, I travelled to America just for this lifestyle. As a young boy dealing with farms and animals, I had one of these as a toy to play with. LOVE IT!! So i told myself I have to be American, to get one. Sucks that it took me this lonnng, to find my comfort zone. But I did, yeahhh I sold my blue TJ, my heart broke. So recently, I bought this beautiful red TJ, insane condition, well treated (not a mall crawler) just insanely gorgeous, also resembles my childhood remote toy. As to completing my American journey, I have to OMG man I LOVE JEEP SO MUCH!! But I ve been anxious about letting anyone touch her or getting next to my Rig! Lol I feel the hair on my chest growing. I would love to bring my Jeep to your Shop after seeing all these amazing replies from and to your customers. I want a membership lol see you guys soon ! And sorry bout that long essay^ I had to haha

  Mo Gaitan
a year ago
Bob and his team are pretty special. For my consultation he spent over an hour with me and gave me tremendous clarity and understanding of what I can do with my build; giving realistic advice that benefited me, not his company. Fast forward to the actual work, there was a pretty big miscommunication and Bob rectified the situation without being asked. Top notch service and I will drive an hour to get there to be sure to receive this quality service!

  Terry Gill
a year ago
I've been bringing my Jeep to these guys since day one, and as a matter of fact, they're the reason I bought one with confidence. I was having trouble installing a Kicker sub in my Wrangler, so, I talked to the shop boss Ed. After install, he took the time to go over everything the shop did, which, ended up being top notch work as always! I can't thank Ed and his staff enough, but I can honestly say that I won't take my Wrangler anywhere else!

  Live Happy
6 months ago
Everyone there is super friendly and helpful. They always explain what they're going to do and call if anything changes in the process.My Jeep always comes back cleaner than when I dropped it off! I would not take my Jeep anywhere else.

  Carlos Arias
4 years ago
Honestly this place was a real life saver especially since they worked with car computers. I have recently been having issues with my jeep wrangler 1995 and had no Idea what was wrong. I took my jeep to 3 other mechanics and no one knew what was wrong with it and I was completely frustrated since they couldn't seem to find the problem. My cars start up problem was getting worse and worse and I had no idea what to do. However that all changed when I found these guys on google. With in a week they knew what was wrong with my car. Apparently my cars computer was having a problem and they fixed it pretty quick. I was super impressed with the results not only was the start up problem fixed but with some of the other services the car was feeling stronger and more responsive. They even gave it some of the "Wrangler love"! they cleaned up underneath the hood and even made some miner touch ups around the car. Over all the car runs AMAZING and I'm glad I ran into them.Below is a before and after pic of a part I was thinking on replacing since it was affecting my steering but its not needed anymore. Thanks Again!!!

  Yangwook Choi
8 months ago
I am lucky to live near to Wranglers Direct. The crews are not only specialized to the Wrangler but also are pleasant to talk to and trustworthy to let them care for my jeep. I am a DIYer. As my jeep gets older, I may be subject to the issues exceeding my DIY-ability. However, I feel very comfortable now, knowing where I should go.Service: Steering & suspension repairService: Steering & suspension repair

  Leo Taveras
8 months ago
**First impression- wow a mechanic shop concentrated on wranglers!!You know that feeling you get when your surrounded by family? Thats how i felt when i reached out to Wrangler Direct. I felt safe but also apart of the start of something beautiful. Super honest people and very very fair with pricing.I know when my time comes to add upgrades to my car, wranglers direct will be the first for my consultation.

  M M
2 years ago
It s simple .if you own a Wrangler then you NEED this place. My Jeep should have been retired to a junkyard but Bob and his crew put new life into her! Whatever it is maintenance, detailing, rebuilds, exorcisms they don t quit until the job is done!

  nunu francois
4 weeks ago
The Wrangler Experts! Great customer service! Awesome environment and the cleanest restrooms ever experienced in an auto shop!

  Risacini M
5 years ago
Another great experience! My Jeep is possessed at times and they have always taken the time to fix it right. And she looks better than ever after a little Wrangler Love! If you have a Wrangler you need Wranglers Direct!

  David Pascoe
2 years ago
A totally different experience for those with different expectations. Experience and expertise provided with real customer service. Thank you.When u are this far off the black top u sleep better when the right people have prepped the vehicle. Thank u Bob And ur team.

  Dan Goldstein
a year ago
The ONLY automotive service shop that has ever called and told me how awesome they think my vehicle is. They exclusively work on Wranglers and really know what they are doing.My YJ Wrangler is over 30 years old and the tech who worked on it, Will, not only did a terrific job but is building his own YJ. How can you beat the knowledge of a fellow enthusiast? He even surprised me by custom painting the center of my new rear diff cover to match my Jeep.Jessica the service advisor is the best I have ever seen. She communicated frequently and helped me make important decisions. She went above and beyond to be proactively helpful and mindful of my budget.I am careful who I let work on my Jeep. Wrangler's Direct has earned my trust and are 100% recommended.Services: Transmission, General repairs & maintenance, Electrical, Auto engine diagnostic, Auto maintenance, Oil change

  Steve Brunetti
8 months ago
First time @ Wrangler Direct today; by far - the best repair shop Ive ever been to. They are professional, organized & superior customer service. 5 plus stars !! No doubt in my mind I ll be backService: General repairs & maintenanceService: General repairs & maintenance

  David Coombs
4 years ago
Bob and his group of guys are the most transparent and knowledge jeep mechanics that you could ever hope to meet. They gave me an honest diagnosis and explained all the needed work to me. The truly amazing thing is that they also did a lot of small additional work for free (just because they knew it would either make my jeep look or work better). I cannot say enough good things about Wranglers Direct. I highly recommend them to anyone needing work done, and will definitely be going back to them for all my future needs.

  Paul Murphy
5 years ago
I am a first time customer for Doug & Bob with Wranglers Direct, and I could not have asked for a better experience. They gave me the best price for a transmission rebuild and the quality of work was amazing. It s like driving a new Jeep. They kept me informed the whole time and also addressed a couple of issues that also needed attention. Their passion and knowledge of Wranglers is apparent after just talking to them for a few minutes. I think I have a pretty good sense of character, and these guys rate high in that category. I plan on telling everyone with a Jeep Wrangler to go to these guys, you will not waste your time, it could be the best decision for you and your Jeep!

  Christopher R.
a week ago
This place does things the traditional way with the correct business approach, which is so hard to find these days.

  Glenn Johnson
6 months ago
Great people, great service. Underpromised and over delivered. Top notch. No one else will ever touch my Wrangler.

  jason Goffe
2 years ago
I needed some work done on my bumper from a minor accident. Bob had me come down so he could take a look at it. I was given a few pricing options and given a very convenient time to return for the body work. Bob and his crew did a fantastic job, talked a bit about Jeeps and the price for all of the work was outstanding. I would not go anywhere else if I needed additional work done on my Jeep.Services: Painting, General repairs & maintenance

  R
2 years ago
Omg this people are the Best! After a horrible experience at the dealership with a bad install of a new soft top , I call wrangler direct and Jessica was really sweet Calm me down say to bring it in as soon I got there I was greated by Bob and Jessica introduce me to Bob he when outside even tho I didn t have an appointment and they where busy with other customers he tuck care of me they fix the damage he resolved it so I wouldn t have to be without windows till I get my replacement top. I mean this people are amazing!!! customer service is outstanding! Very professional . Thank U so much for saving the Day !! And nobody but you guys will touch my Jeep ever again!!!! Thank you!!!!!

  Christopher Polinick
5 years ago
I can't even express how impressed I am with Bob and Doug! They are very personable, knowledgeable, and professional.They helped construct my Jeep build with my budget and preferences in mind and I truly couldn't be happier! They went above and beyond to make my build special, even with a few pleasant surprises I never imagined!They really do take pride in their craftsmanship and it shows. They just earned my business for everything Jeep, whether it's minor or major, from oil changes to repairs. I can't recommend them enough! Thank you guys!

  Sam Pennine
4 years ago
Service is unlike any other. I have been to other mechanics where they never let you know what is going on with your vehicle but here I was kept up to date about everything they were doing and kept me in the loop. So much knowledge here, I spoke with other mechanics who could not tell me what was wrong with my Jeep but they were able to figure it out the first day and shortly after fit me in to get it fixed. The customer service here is better than any other and they care about their work. Only place I will bring my wrangler from now on.

  Tom Butler
5 years ago
Thank you Bob and team for repairing my Jeep and returning it cleaner than the day I bought it! The new top looks great and rides so much quieter than before. Without a doubt the best customer service experience I have ever had in any industry. Look forward to seeing you and the WD team in the spring! Thanks for your help.

  Jason Clinton
4 years ago
If you own a wrangler, you MUST go here. The customer service is unparalleled. Extremely friendly, knowledgeable, and they go above and beyond. You can truly tell they have love for what they do and they will treat your Jeep like their own. From my first visit they have earned my business from here on out. Great prices! Beyond amazing customer service! Great work!