Wayne's Service Plus

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ann Lammers
a month ago
Wayne's Service Plus was recommended by the supervisor of the AAA technician who replaced my battery last night. I could not be more pleased by the service and feel they are 100% trustworthy. I signed up for their online service which will notify when I need to make an appointment for maintenance. My husband handled the maintenance of our cars and he passed away last month. It's nice to know I have Trish and Wayne's service staff to take care of my car. It's an old Toyota Scion and Trish assured me that it was not yet time to get a new car. I've recommended Wayne's Service to my son and his wife who live in Rhode Island. THANK YOU!

  Angelina Vallejo
a month ago
I went to Wayne's yesterday for an oil change and for the first time experienced a 10/10 service with an auto shop. Katie -- the front desk receptionist really makes the place feel very homey. She is useful, knowledgable and goes above and beyond to help. I love the fact that Wayne's offers a loaner vehicle for clients who do not have a way to get around while their car is in their shop. Everybody in the place was kind, and uplifting, I even got to say Hi to Wayne himself. This is a true family business, and you can tell Wayne really cares about his employee. They provided me with a free quote on repairs my vehicle needs, and gave me a FREE THANK YOU BAG with chocolates, and a cute sticker. They have any future business from me for sure! 10/10 recommend.

  Sammy Garcia
a month ago
This has been one of the best experiences I ve ever had with ANY business. A mechanic with loaner cars is next level. They are experts with electric and hybrids. If you have a hybrid do not go to anyone who doesn t feel completely confident in working on them. They let me keep the loaner car for weeks because I needed some extra time to determine what repairs to do. The diagnostic they gave was extremely detail oriented and if I would have decided to keep my car I completely trusted them to do the work correctly. An empathetic and ethical mechanic!If I HAD to give feedback the only thing I would say is it would be nice to offer a less comprehensive and cheaper diagnostic for people looking for specific issues. Like just main items then smaller items on another visit. The diagnostic is pricey, which would be great on a car your trying to continue comprehensive maintenance on, but my car, which is over 10 years old and a problem car may not have needed all that.

  Tristan Howey
4 months ago
I had been told several different things about what were the problem(s) were with my car by multiple garages but nothing got better with the repairs. I went to Wayne s and they completed the most thorough inspection of my car and finally felt like I got the answers I was searching for; the report had a break down of every problem they found and included pictures, explanations, cost, importance in terms of what was an urgent issue and what was less urgent. The communication through the entire process was excellent and everyone on staff was amazing. While my car wasn t worth the repairs, they were accommodating and helpful in suggestions for what to get/look for in my next car. I will 100% be returning to Wayne s for all my car needs from now on.

  Tony
a week ago
Vehicle was towed to shop for coolant leak 2012 Infinity G37 I believe we got overcharged. I believe it should have been a $300 to $350 charge but got charged $480..Any decent technician could have done the job in about 1 hr and half ..2 gallons of coolant and small tube parts cost $60 tops.I understand your in business to make money but dont rip people off though.They also tried to upsell me around $10,000 worth of work on a vehicle that s worth $7000 REALLY Shame on you.Some stuff would be ok like brakes and tires but not everything under the sun.I understand the vehicle had some oil leaks but what car that s has 140000 miles don t have any leaks .FIRST AND LAST TIME PLACE IS A RIP OFF..

  Elliot West
4 months ago
Wayne's Service Plus is the place you should bring your car. They not only replaced the clock spring for my 2009 Prius, they also included all the work that needs to be addressed for safety reasons. This includes an email with photos of all the recommendations. The photos and descriptions of services needed gives you (peace of mind) that you brought your car to an honest shop.I highly recommend Wayne and his staff, for all the the information given, and a great job fixing the most concerning issue

  Owen Stutts
a month ago
They performed an extremely thorough inspection and provided me with a clear itemized list of all estimated work and a description of each problem. They even helped break down which repairs are most critical, and also the importance of the non-critical issues. Grateful for their transparent presentation because I don't know the right questions to ask to get the information I need

  Pat McKiernan
6 months ago
I have had my car and truck serviced here. They are very communicative about the progress of your vehicle service and any problems they identify. The web interface they use is also very convenient to review your vehicle service history. I feel very comfortable bringing my vehicles here and will recommend them to anyone looking for a mechanic.

  Eileen Rasmussen
8 months ago
Years ago I worked as a victims advocate for a domestic violence organization, and remember this one high-risk client that was trying to leave an especially dangerous abuser that we were sure was tracking her car. Trying to create a safety plan knowing this was insanely difficult, since we couldn t find the tracker ourselves and the client had limited funds to flee as it was. One day I decided to try calling around to different auto shops in the state to see if anyone would be willing to check a client we referred for free or reduced cost, and wasn t getting any promising responses until THIS GEM OF AN OWNER (Trish) stepped right up to the task of figuring out how to help, maintaining confidentiality, free of charge for clients I referred that desperately needed this type of help. They worked with law enforcement as needed to document and help maintain safety and communication for the client. I will always remember the owners and staff s amazing response and support for survivors. This is absolutely a testament to the type of business and people that own and work at Wayne s.I have also personally gone here on a few occasions to have work done on my car and found their communication, and the way they documented services provided and those they recommended (based on need and budget), to be immensely helpful, flexible, and friendly. I was never spoken down to or patronized, and the cost was always well worth it. Having one of their cars to use while my car was being worked on was also amazingly helpful option to have as well.This is absolutely the sort of business you want in your community (and in your car when it s making funny noises). If I could give Wayne s 10 out of 5 stars, I would.

  Michele Perfetto
6 days ago
Wayne's is by far the best! There staff if friendly and helpful and the work quality is excellent. Would recommend to everyone

  Cassidy
a week ago
Had a wonderful experience. I'm a newcomer to Providence, and Wayne's was hospitable, trustworthy, responsive, and quick.

  marcia w
8 months ago
By far the best auto mechanic experience I ve had. They were very thorough inspecting my daughters new/used car, found an issue that would have cost us a considerable amount of money to repair. Cait was helpful and kind in explaining the issues. I was able to take their online report and pictures back to the dealership where we bought her car and the seller fixed my daughters car at no cost to us. We will be using Wayne s for our future car services. Exceptional service!

  leandro cabrera (Leoooo)
7 months ago
After many failed attempts at finding the right mechanic, I came across Wayne's service who was recommended by a friend, and they were absolutely amazing. Dropped off my car in the morning and within 3 hours I had access to a link with all the pictures and details of stuff I needed to get done in my car. It was fully thorough, and very easy to understand. And it was free! Havent decided what things im going to fix first, but will definitely be bringing back to get it serviced in the next couple days.

  Susan Collyer
2 months ago
Honestly, I ve never been in such a fantastic place; organized, committed, And kind people who care about their work, and are proud about what they do, knowing that what they do keeps you alive! Couldn t say enough about them I feel very blessed!

  Hannah Galan
9 months ago
I can't believe I haven't written a review for Wayne's yet, because my family has known and trusted Wayne/Trish for over 20 years. They are the only ones we trust to care for our vehicles and they've gone above and beyond for us time and time again. Kate behind the desk is also incredibly kind and truly goes to bat for her customers when dealing with part suppliers. I'd give them more stars if I could, but they've got my loyalty for life.Services: Air & cabin filter replacement, Auto engine diagnostic, Vehicle Inspection, Vehicle safety inspection, Wiper blade installation, Auto maintenance, Oil change

  Victoria Smith
11 months ago
I had a great experience at Waynes Service Plus!! Their prices are more than fair and the service is exceptional! The mechanics were diligent and provided photos and explanations when necessary to show me what was going on with my car. Cait (and Trish) also made me feel very welcome when they helped me out at the front desk and gave me full write-ups of what my car needed, and recommended what order they be completed in to make it less daunting. They even provided a loaner car so I could make it to work while my car was being fixed. I couldnt be more pleased with the service!!Services: Transmission, General repairs & maintenance, Vehicle Inspection, Transmission repair, Oil change

  Wendy Godek
a year ago
Believe the hype! I cannot recommend Wayne's Service Plus more. We found Wayne's based on their reviews, gave them a try, and they have been taking wonderful care of our cars for the last few years. They provide a detailed, thorough report of recommended repairs and maintenance at each visit, help you to identify priorities, and they back up their work with a solid warranty. The team at Wayne's is kind, professional, and courteous. We recently bought a used car, and Trish and Caitlyn were amazing! Together with the mechanics, they looked over a few possibilities, helped us make a good choice, and ultimately saved us from buying a lemon. If you are looking for honest, gracious, fair, and dependable car mechanics, this is your place! :-)Services: Air & cabin filter replacement, Tires, General repairs & maintenance, Tire rotations, Vehicle Inspection, Auto battery maintenance, A/C installation & repair, Brake service & repair

  joel esperanza
4 months ago
Best service I've had in a long time.A blessed experience.Helpful , friendly, transparent. Most of all, they were honest with me !!!Recommend this place to your family and friends !!!!

  Jessica Minker
10 months ago
I brought in my 2013 Mini Cooper , 112k miles on it, after not having serviced it for a few years. Wayne s did a thorough inspection and fixed everything up. A few days after my service, for an unknown reason my car started making a loud noise on the highway. I had to bring it to the nearest mini dealer, and they fixed the issue for nearly $1,000. At first I was quite upset for the inconvenience and the cost, but I called Wayne s and without a question they reimbursed me. I appreciate their commitment to their customers, and putting my satisfaction and safety first.

  Lenny Demers
6 months ago
Stop looking for A decent mechanic and save time by using Wayne s Service Plus. They do the job RIGHT THE FIRST TIME (and only use the best parts) AND they do a PM inspection with a complete write up (including pictures!). Never any pressure to do more than what is asked for, but they let you know the health of your vehicle. Very knowledge staff (go Caitlyn and Trish!)! You may pay a little more than your Got to find a good mechanic person, but it is money well spent. Also, who else offers GUARANTEE on their work - 3 years! Be smart - Use Wayne s for your automotive needs! If I could say the above all over again, I would and I do!Services: Transmission, Exhaust, Auto battery replacement, Steering & suspension repair, Auto A/C recharge, Electrical, Auto engine diagnostic, Auto engine tuning, Auto brake repair, Tire rotations, Engine repair, Vehicle Inspection, Auto A/C replacement, Auto exhaust system replacement, Wheel alignment, Brakes, Auto battery maintenance, Auto tire replacement, A/C installation & repair, Auto emissions testing, Air conditioning, Vehicle safety inspection, Brake service & repair, Auto maintenance, Auto brake replacement, Battery, Oil change

  David Blezard
2 months ago
Easy and quick to schedule my appointment. Good communication. Very pleasant and honest people.

  Tim Eskey
a year ago
Had an urgent brake issue. Called Wayne s and they took a look at the car right away without an appointment. Diagnosed not only the brake issue but other problems and that needed attention. Presented me with a complete written estimate prioritizing all brake and other work needed and explained the problems and solutions and answered all questions. It was obvious that they know what they were doing and I felt confident that they were objective and transparent. They were informative without pressuring me to do anything. I authorized the brake and some but not all other work. They got it done right that day. Smooth process. Professional work. Completely satisfied. I ll be returning for the remaining issues and am happy to have found a trusted professional local mechanic for this and any other car I may have. Highly recommend Wayne s without any reservation.Service: Brake service & repair

  john doe
8 months ago
I have found my go to shop from now on. The family environment there is very friendly and inviting. Very knowledgeable technicians and the office staff are a pleasure to deal with. They went way above and beyond the call of duty and took good care of me when I needed it the most. I can t say enough good about them and they have a customer for life.

  Maureen Luca
a year ago
My son s car had a hole in a hose that brings gas to the gas tank. They were so friendly, kind and honest. They offered loaner cars (it wasn t necessary this time, but if he has car trouble again, it might be incredibly helpful). We will be sure to go there again. They are our new Providence area mechanic! In fact, they noticed a problem that they did not pressure us to repair right away because it s very expensive, and told us that they want to keep an eye on it. We will be back there for oil change, and a check on the other problem. Five stars for sure!

  Nadia Berenguer
a year ago
After trying five different places in Providence, this is BY FAR the best I've been to. I had very serious issues with my car that made it unsafe to drive and Wayne's Service is the only place that has managed to fix it, and all for a very reasonable price for the diagnostic, parts, service, loan car, very good customer service! They gave me an incredibly exhaustive diagnostic on my car, explaining what repairs were urgent, which ones were not as urgent and what was actually good in the car. It was all written down with pictures, detailed explanations and a full budget broken down by each repair. In addition to that being amazing, they are very kind and helpful (as a foreigner who is new to the country, let me tell you, I have been scammed or been brushed off by every other place I've visited!). I feel so lucky I found a trustworthy mechanic! Thank you Wayne's!

  Shelby Southworth
10 months ago
Wayne's is THE recommendation for car service in my family. Ever since the base warranty expired on Subidoo in 2021, I have been taking him to Wayne's for a variety of "attitude adjustments". Caitlyn and team are genuinely invested in seeing you walk away with a smooth operator of a machine. They not only identify what your car needs now - complete with inspection photos showing you the damage - but they alert you of upcoming repairs that will likely be needed (w. cost estimates), as well as standard maintenance/ replacement milestones coming up.But wait, there's more!For all the knowledge I do have bouncing between my ears automotives are not my forte, and sometimes I needs someone to "Explain Like I'm 5". Caitlyn makes understanding your car an accessible experience and luckily for Wayne's SP, that is a skill in short supply that will bring my business back every time. And if you need a vehicle while your car is being worked on, Wayne's has gotcha covered with a loaner (just check on the availability ahead of time if you can)!TL; DR?Come for the honest answers to your car woes,stay for the quality of service Services: Electrical repair, Auto battery replacement, Steering & suspension repair, Auto exhaust system repair, General repairs & maintenance, Auto engine diagnostic, Auto engine tuning, Tire rotations, Vehicle Inspection, Wheel alignment, Transmission repair, Auto emissions testing, Brake service & repair, Oil change

  hannah jette
a year ago
Great service. I called in just for a estimate on tires and shocks on my wrangler, they had me bring it in for a full inspection which included online and paper assessment of almost the hole car bot just my concerns. When I brought it in for the tire and sock service, it unfortunately took a bit longer then expected due to a seized tie rod. Kate at the front desk was great in communicating everything and getting me in a rental till my car was done.Services: Tires, Wheel alignment, Oil change

  Bea Lawnsby
a year ago
Kaitlyn is wonderful, friendly and helpful. She keeps you informed every step of the way. I didn t know that a garage could be so well run. Very professional and clean. The technicians know what they are doing and back up their evaluation of your car s needs with pictures and a comprehensive report. Worth the money every time.Services: General repairs & maintenance, Auto engine diagnostic, Engine repair, Vehicle InspectionServices: General repairs & maintenance, Auto engine diagnostic, Engine repair, Vehicle Inspection

  Paul Kopech
a year ago
Took my car to Wayne's based on reviews. They do a very thorough inspection. They give you the printout of things needing service beyond the original request. Nice to know and have. One car was smooth sailing.The other had an airbag light on. After two days of diagnostic work they had no definitive answer. They wanted over $1200 just for the part and install labor with no guarantee.Had this done at the DEALER for $875. They also priced three tires at $850. I did the same online with local install for $365.Honest, mean well, friendly, but very pricey with unreal expectations of the customer's time.

  Jon Vitrano
a year ago
As other reviewers have stated, their prices are incredibly high. Expect 30-40% markup on parts and absolutely RIDICULOUS labor charges. My recent visit there quoted $1,500 in labor charges that "could be completed today". They were all minor work that likely would have taken a couple of hours tops. Do their mechanics make $500 an hour? They did manage to "get me" though by charging me for a small replacement part that I did not approve. Oh well, just another place not to go to again. It's a shame so many mechanics have become shady these days. Will not return.