AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Marwan Saad
a month ago
They refused to replace my battery because it is too cold outside. The guy talking was aggressive and didn t even try to show that he cares. Told me to buy it from them then do it myself or go to a mechanic shop to remove my old battery and put the new one. Went to O reilly and they were very nice, gave me a new battery and replaced it for me in 15 min. Looks like many other reviews recently are saying the same about customer care in that autozone shop. I know where to go next time I need something for my car.

  Brandon
a month ago
I had a great time getting my battery replaced, but the annoying chain smoking worker who likes to pawn off his work and tell his employees to hurry up needs a chill pill. Dude takes more cig breaks then actually working

  Tomescu Gigi
2 months ago
Wow I have no words to describe this place! It seams that autozone don t really care for their customers anymore! I was never treated this way in my life and especially in an auto part store! Autozone needs to do a training class or something so that their employees treat customers with care. I thought customer satisfaction was a thing, apparently here there is no such thing.

  Daniel Meunier
a month ago
Walked in there and was immediately assisted by Tyler, the man with the long beard. He could not have done more to make me feel taken care of and helped. I don t know what these other customers are talking about and personally think there must be some type of agenda against this man. Free the boy

  Terry Jahumpa
5 months ago
I waited 20 minutes to buy a small battery for my car key. I was one of 2 customers in the store and the store had just opened. While the worker struggled while doing a return, the manager on duty was too busy in the back, eating his breakfast. Finally came out when the worker went back and got his lazy behind.

  Rick So
4 months ago
No problem getting my parts there matter of fact they're the only one in the area that had the hose that I needed

  Kevs Kash
5 days ago
Aliyah was amazing, shoutout to her for the amazing customer service!

  Jason Olson
5 months ago
I've always gotten the correct parts, but sometimes the wait can be over 20 minutes just to get to the counter.

  Kaitlyn Simonds
9 months ago
if i could give 0 stars i would. staff is EXTREMELY unfriendly. especially if you get the guy with a long beard. advanced auto is better, especially for women. went there right after, very nice and helpful.

  Big Hero
7 months ago
Honestly the worst customer experience i have ever had, the Manager lady needs to chill out! She is extremely rude and has a bad temper she shouldn t be working there! Also all the staff members just don't care about their customers. Im never setting foot here again!

  Memphis Reines
a year ago
It seems like companies are starting to hire the right people for the job. Not just anyone that applies for it. I'm glad to see this and everyone else should follow through. Very good customer service. So I bought an item here that was a disappointment and didn't perform as intended for whatever reason and was told that there was no return or refund after the item was open yet the management lady was understanding and offered to refund when she didn't have to. And she turned disappointment and a big loss into relief, and for that, I thank you kindly and have my thanks.

  Kerri Simonds
9 months ago
Zero stars!! My daughter was treated horribly by Tyler! She went in asking for a simple engine light check. He made her feel awful, was extremely rude and said if she needed anything fixed she couldn t afford him! Yelled at her that he couldn t help her because his scanner wasn t working. As if she could have known that. I am very mad with this situation! I will NEVER go in an auto zone again! She immediately went to another auto store and was helped and treated with respect!

  sheryl f.
7 months ago
Noone offered any help. Walked around the store 3 times looking for something. Not till i walked toward cashier area till someone asked if i was all set and gave me some help. Too worried about moving garbage cans closer to building cause of the rain.

  Michelle Dubuc
a month ago
employees always courteous and eagerass as#odr@&&l staff. Id say nd whatever it is I'm looking for.he majority of the time. I find there cheaper than other places near me.

  Stanley Ryng
7 months ago
Super helpful staff even though they were understaffed and under a lot of pressure from calls and customer requests. Highly recommended

  Kimberly Munoz
a year ago
No stars if I had a choice, I went to go get a diagnostic/code reader for my car and I patiently waited for my turn to be spoke to and taken care of. When it became my turn in line, the guy in customer care with the guages on gave me such an attitude and slightly slammed his hand on the desk when he asked for the model of car I had, as if I was giving him rocket science hard issues when I told him the model and then he proceeds to walk away and tells the other customer care person that I didn't know what kind of car I had when I was clearly stating the kind of car I have and even showed him the model, I literally had the VIN number in my hand as well if he didn't believe me. Then no one even acknowledged me after the first guy walked away, I then had to leave peacefully, but it was such a horrible experience. I would never go back.

  Aaron Williams
3 months ago
A great place to go for basic parts and diy motor vehicle repairs

  Maria Lopez
7 months ago
The Manager lady should be fired Period! Im not saying much more! I ain t coming back to this place or Any AutoZone in the Whole US! Goodbye AutoZone! Advance Auto Parts here i come!

  nicolas arango
a year ago
I went to have my battery checked to find out if I had to buy a new one and a lady gave me the best customer service, she removed and charged the battery, which is not bad and she did it with a lot of professionalism. I think her name is Aliya.Thank you young Lady

  Christopher Morel
6 months ago
Ruben the manager here helped me out and really knows his stuff

  Robin Trotman
a year ago
Returned unused item WITH RECEIPT and asked for cash back, which I am entitled to, with receipt. Untrained associate said could only go back on card. The money has not been returned to my account and when I returned item with receipt at same chain, different location, it went immediately back to my debit card. Management will do nothing to accommodate a regular patron and I will take my business elsewhere. I also called back and asked for a confirmation/authorization # on the return paperwork and was told there is not one!! EVERY CARD TRANSACTION HAS A CONFIRMATION OR AUTHORIZATION NUMBER!! The employee's are not trained well and management is not acconmodating AT ALL!!! I highly recommend you do not go to this location!!! Update: CORPORATE IS JUST AS UNHELPFUL, UNEDUCATED AND IGNORANT AS THE REST OF THE EMPLOYEE'S!!! MISSPELLED EMAIL BACK TO ME NOT EVEN ADDRESSING MY CONCERNS!!I HIGHLY RECOMMEND NOT GOING TO ANY AUTOZONE AT THIS POINT!!

  Karoline Alicea
a year ago
They can't find parts given all the information need. Year make model engine size and body style.Went to advance and had no problem.

  m podzon
2 years ago
I go to O'Reilly's, employees standing around doing nothing and not one could ring me out...Everyone standing around taking...waited for awhile at the register and then some women came over with an attitude...I'm so sorry I inconvenienced you on a Saturday in the middle of the day...My mistake to think you wanted sales, won't happen again...Like I said go somewhere else. You'll get better service. This wasn't the first time socializing was more important than the customer...

  Allison Da Silva
2 years ago
Went in to check my engine light code, at first they couldn t go to customers cars and that I would need to do it myself I was fine with doing so, but as I go back inside to receive the print out, one very nice man it will just be a minute, which again I was fine with. He asked DIANE if she could give me the print out and she proceeded to tell me well she can come down here and get it very rude and unprofessional all about a piece of paper.

  Mike Bohn
2 years ago
I went to this store looking for engine oil cooler lines. I shopped at a competitor and received 2 lines that had to be ordered and both were opened previously and returned, but they were identical lines in different part number packages. This store had 2 of each part number in stock so I was able to match up the one I needed with the help of Ruben and be on my way back to the competitor to return the one I didn't need. This job couldn't have been completed on time without the parts in stock at this store, or Ruben's patience and assistance in grabbing the parts so we could match them up.

  Aidan Casey
a year ago
Every time I come into this location the workers are always super friendly and helpful with any issues I have with whatever I m working on.

  Madelyn Bonilla
11 months ago
Auto zone armistice boulevard Pawtucket Ri has a star employee named Rub�n who on two occasions with care and dedication has given the extra mile to help me, I am more than grateful for his special service, Thank you ..!

  Christian Edwards
5 years ago
Absolutely miserable experience. Poor customer service. You cannot pick up a ln order paid for online in-store. They treated me like I was a thief. Then when I contacted their district manager, she was unpleasant and rude as well.Go to Advanced. I have never had these problem with them, they have better prices, and they are much much more pleasant.

  Lisa Girard
2 years ago
They are decent people during the day but at night they don't know anything. But the person I dealt with Matt with two t's very very nice I will deal with him again if I need to

  MASS OFF-ROAD
a year ago
Absolutely great service the lady was so nice even when she was getting yelled at by a customer she kept it very professional