NAPA Auto Parts - B & B Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Amy Mitchell
2 months ago
Excellent auto shop; helpful and very patient staff. Thank you for assisting us with a new fan for our VW, along with the transmission fluid the last Saturday in January, moments before you were going to close up shop for the day ..and then again on the following week day for grabbing a transmission washer for a Nissan. Excellent staff, friendly and professional. Thanks.

  Joshua Forgacs
5 months ago
I cannot praise the staff here enough. Every time I ve gone in with some wackadoo Porsche fitting or hardware issue, they find a way to solve it. They act like they ve got skin in the game, so to speak, and that can be hard to find these days (in my experience). To the store management: you ve got a great team, and if you can use this review as an excuse to give raises, recognition, or whatever the your team requests, please try to make it happen. I think they deserve it. Respectfully, Josh

  C Y
2 years ago
Absolutely great! I have gone through many other auto part stores but the MAF sensor cleaner is always out of stock, even their websites said they are. I easily found what I need here and the price in lower. You may need to improve your marketing skills because I cannot even find your website when I searched for the part I need.

  Matt McIntyre
5 years ago
This NAPA is a great location, one of the larger that I've ever been to. They have a great selection of parts, and specialty tools, and the staff is beyond helpful. The quality of parts and tools that I've bought here has been excellent.

  Charles Earl
2 months ago
Knowledgeable staff, highly recommend them for getting car parts/supplies.

  ian kelly
8 months ago
Very friendly, fair prices. They are straight shooters with the customer. Prices compared to auto zone are similar. I personally prefer the organization of this store over the auto zone on the corner of East main rd and valley rd due to its cleanly store and parking

  Dan Aquidneck Dying Light
6 years ago
Love this place! The staff is knowledgeable and very friendly. I ordered some parts that I had to go back and swap because I messed up a digit in my part numbers. They replaced the parts with what I needed and refunded the difference.

  Susan Stoeckel
a year ago
Ronnie was knowledgeable & helpful. He installed my windshield wipers and helped me understand what the cost would be to have my muffler fixed by quoting the part to have installed elsewhere. Great service!

  Jesse Rouse
a year ago
Dale and Ronnie provided exceptional customer service and helped me get back on the road, though they didn't need to. They have gained a full time customer and I am personally dedicated to ensuring that they get the much deserved recognition from NAPA Auto Parts for going above and beyond their normal duties. This is THE place to shop for your auto part needs in all of Rhode Island.

  J T
3 years ago
I ve never gone to a NAPA and not been able to find what I needed. They are always well stocked and priced very competitively. This NAPA is the same, but it s wonderful staff is what sets it apart. I have been there several times before but last time they went way above and beyond. Bill struggled in the freezing cold for over an hour to help me change out my battery in my very old car. The connections were very worn and after a ton of effort and lots of bending, he finally got a tight, safe connection. Most places would have just tightened it down until it looked good and let me on my way. It will have popped off when I hit my first pothole and my car would have died while I was driving. Bill took the time to install and reinstall it several times in the below freezing weather to ensure I left safe. He never complained and explained to me what was going on so I could do it myself in the future. Because of Bill, I and all of my friends will only go to that NAPA. Beyond the good prices, I know that they will honestly help me. Thank you again for ensuring I was safe!

  Colleen Dutra
5 months ago
It is excellent service, I highly recommend it to anyone

  Shaun Stanley, MSW, LICSW
4 years ago
Fast friendly service. They stocked the part I needed, and were more than happy to get ut for me and charged a decent price for me. The staff goes out of there way to make sure the customers leave happy offering to help with some routine maintenance issues, such as helping customers with their wiper blade installation that sort of thing.

  Jen o
6 years ago
I love NAPA! They are always so helpful and polite even when I have no idea what I am doing!! I purchased windshield wipers on my last trip and the salesman ended my purchase by saying lets get these put on for you. He walked out with me and 2 minutes later they were on my car and old ones in the trash. Amazing customer service!

  Mark Bay
5 years ago
Was on a motorcycle trip from Ottawa had an electrical problem with my motorcycle in New Hampshire but managed to ride to new port during day as i lost power to my headlightsThey gave me advise whats the best materials to use to clean an lubricate electrical connections which fixed the bike and let me use the parking lot for over three hours while working.Never been with such friendly and customer service oriented young people recently.Thanks for the help and all the best with your career.

  Jason McClain
a year ago
A little pricier than the local competition but they are always friendly, fairly quick, and usually the products are higher quality.

  Dave Christian
a year ago
I dropped off 2 brand new batteries to get charged.. when I came back for them they said they were leaking.. I asked for the batteries back and they said no the truck picked them up.. I said well you owe me 2 batteries and they said no you have to buy new batteries... after being yelled at by staff at this location I got corporate Napa on the line, then staff came running out with 2 brand new batteries while admitting fault continued to scold me and yell at me to leave... I know business law and they failed.. napa will not be here for long if this is how they treat people.All 4 Napa 27DC marine/Rv batteries I bought were dead in 1 yearI repeat do not buy batteries here go to autozone for better warranty and better batteries.... 1 yr pro rated warranty at napa vs 3 yeaeplacemwnt r warranty at autozone

  Seth Kane
5 years ago
Very friendly and helpful service with a smile. They know what they're talking about and do what they can to explain it to those who don't. I can't go on enough about the employees, amazing at their jobs. To name a few Carl, Andrew, Julia, Dana, Krissy, and Kim are infinitely better than any autozone, advanced autoparts, or O'Reilly employees

  Tommy Perry
5 years ago
Andrew was a great help. He knows his stuff. He has excellent customer service skills. I will always go to this NAPA, there is a great crew there.Thank youThomas ( the Marine)

  Andrew Soto Jr
4 years ago
Great service. Had a brake issue and they helped me big time. I owe you guys! Love this store. Wish all the stores were like this one! Thank you so much!

  Paul Forde
2 years ago
Napa Middletown, RI: the battery on my 2015 Impala died and I called Napa. They told me to bring the car by, which I did. Dale and Brian (Manager) spent a good hour overcoming a very difficult task of removing the old battery and installing a new. I cannot thank these guys enough. Professionals. Do yourself a favor. When you need a battery, take it to these guys.

  Julie Park
a year ago
My go to, so friendly- always offers to help and even installs windshield wipers - highly recommend

  S&J R
2 years ago
The best customer service in any store, anywhere. We are always, always amazed at the exceptional quality of their attention, knowledge and effort.WELL DONE, WE APPLAUD YOU.

  Lee R.
5 years ago
Great staff .So friendly..I love this auto store.Owner is so nice.I would not go to any other auto store but here.Best around.They will help you find great quality parts.They are so smart on auto parts.Thanks guys.

  Aaron Clarke
a year ago
Dale was super helpful and went out of his way to help me find and fit some fasteners I had lost.

  Rebecca Chatowsky
5 years ago
John J.Martin with his knowledge and assistence gave me excellent customer service installing the auxillary battery in my prius.On thanksgiving weekend with temperatures below freezing he came to my aid above and beyond as the store was closing to assure that I would have heat and power....I'm sending my business,telling my colleagues to use Napa Middletown with an employee like him I am a very satisfied customer

  Cathy Varrica
2 years ago
First time ever going here, the service was superb!I was impressed with your price too! You are cheaper than Auto Zone

  Brian Kelley
a year ago
I had a great experience easily accessible and friendly staff. Pricing isn t bad it s not the best but it s solid equipment not junk

  Jay Costa
10 months ago
Great customer service. Top notch

  Kathleen Gilroy
3 years ago
Thank u Napa for helping me to return parts. Very pleasant customer service desk. And the place is really clean.

  Seth Terrell
2 years ago
Awesome place. Lots of stock and super fast delivery. It's amazing what they can get and how fast they can get it.