BMW of Newport a Grieco Family Company

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Christopher Irvine
3 months ago
Came in to see a 2023 x3 with 12k miles. Spoke with Nick made an 11:30 appointment on the vehicle, showed up at 11:28 to see Nick showing the vehicle to another customer. Upon checking out the vehicle it had a check engine, we inspected it further to discover over 3k worth of front end damage. Unimpressed i wrote up a quick appraisal as I am a licensed massachusetts auto damager appraiserlicense #:19699008. Salesman told us we should look at a new car instead its used.. Needed a reinforcement bar, both shutters, lower bumper, splash shields ect.. Wouldn t recommend this dealer. We attempted to negotiate through all of this and they couldn t give me a concise answer on exactly what they were going to replace, then acted like he was doing me a favor by saying he would replace the reinforcement bar, ( Which is a safety issue) and needs to be replaced regardless. Stock# MP12140, buyer beware please have inspected before purchase.

  Caroline Davis
3 weeks ago
BMW of Newport Service Department is great! Very knowledgeable, thorough, and explains things very well. My appointment was with Mike Rolando and he was great! Everyone in the service department was welcoming and helpful even when they knew I was in good hands. I also had two different drivers that took me home and then back when my car was ready. They were very nice. The BMW of Newport Service Department cares about all of their customers.

  Grant Menard
a month ago
I recently purchased a 2024 BMW X5 from BMW of Newport, and I couldn't be more delighted with my decision! From the moment I stepped into the dealership, I was met with exceptional service and professionalism from associate Nick Cariglio. Nick went above and beyond to ensure that my car-buying experience was seamless and memorable.As most know, the BMW X5 itself is a masterpiece of engineering and design. Its sleek exterior turns heads wherever I go, and the luxurious interior makes every drive with the family an absolute pleasure. The advanced technology features and upgrades far surpassed my expectations and has come a LONG way since my prior 2016 X5 (trade in). Whether I'm navigating city streets or cruising on the highway headed to go ski, the X5 offers unmatched performance and agility.Furthermore, I want to commend the dealership and Grieco Family for their exceptional customer service even after the purchase. They have been prompt and attentive to recent concerns I've had, ensuring that my ownership experience remained top-notch. Special thanks to Paul, Steve and the whole service team for quick turnaround on a small issue.I am proud to continue being part of the BMW family and look forward to many miles of driving enjoyment ahead!

  Peter Bramante
a week ago
My service advisor Steve was most helpful with our recent service needs on our M235i-x-drive. I was very pleased with the outcome of the work provided by the technicians and grateful for Steve's thorough, consistent, and timely communications regarding service needed and his assistance working with our extended warranty service provider.

  art marshall
a month ago
The drive up service door is very convenient. I was greeted immediately with instructions on how to proceed for my scheduled visit. Service member Mike was thorough and professional. The only negative...... I was told my service would take an hour to an hour and a fifteen minutes and the actual length of my service was two hours.

  shaun santos
4 weeks ago
We all know no one likes to bring their car in for service. BMW of Newport hands down was the best service experience I ve ever had. Everyone was so professional and welcoming. Facility was top knotch. I d definitely recommend anyone to try out there Service department you won t be disappointed that s for sure. Great job BMW of Newport.

  Larry Whelpley
a week ago
Booked an appointment at BMW of Newport last week to test drive a car. The appointment was confirmed by email and text. Drove all the way down from Smithfield during rush hour after a long day at work. When I got there, I was told they sold the car earlier in the day! Two hours wasted. This is absolutely an unacceptable way to conduct business. There is no excuse for not knowing what your inventory is and cross-referencing that with your daily appointments and sending out text updates.

  jane warren
2 months ago
I ve been dealing with Newport Auto/Grieco for over 20 years and have been completely satisfied with the sales and service departments. Paul Cunha has been my contact and is at all times extremely professional and knowledgeable. Mike R in service always gets my scheduled service completed timely and ensures that my vehicle is safe to drive.

  Deb Mazzone
2 months ago
I can't say enough about the customer service I received at this dealership. Everyone was extremely helpful. They found the car I wanted within 24hrs. Customer service was excellent. This is the 6th car I've purchased at a Greico dealership & I've had an excellent experience with all my purchased. I highly recommend any Greico family dealership.

  Jacqueline Savoie
a week ago
love being able to talk to a person. my vehicle was picked up on time at my home and returned by end of day. All went smoothly I was kept up to date on progress..

  John Prete
3 weeks ago
Probably the best buying experience I have ever had buying a car.Jim was easy to talk to and very helpful. I would recommend Grieco's Newport BMW to anyone looking for a pleasant purchasingexperience.

  Pamela Baldwin
a month ago
The service team always provides exceptional service! Prompt, efficient and professional. They always take great care of me and my car. I wouldn't go anywhere else.

  Emily Hinkley
4 months ago
Fantastic experience all around with the Service Department today. Check in was easy. Michael was great - professional and friendly. I had a nice coffee in the clean and comfy waiting area and was out of there in an hour! My car was sparkly clean, too.

  Rob Lorenson
3 months ago
I chose BMW of Newport to lease my 6th BMW in a row! Service makes the sale and that is one of my main reasons to choose them. With a very tight and busy schedule they make moving from one lease to another seamless and simple. So pleased to work with their excellent crew in sales and service.

  Deb Foppert
a month ago
slower than expected timing that I was told. Still had to come back for two items that were not tackled at the time of repairs. Too many employees walking around and levels of handling of the customer rather than getting things done. People were pleasant.

  plush master
2 months ago
Highly unprofessional attitude!!! Bought once from here and expected to get a better response, but not at all . I was forced to buy only available at store for no reason. When asked why I can not place an order, I am told because my boss said to only deal with what we have available!!! When requested to meet with boss, I was refused. We are spending huge amount on such luxury cars and getting such attitude is unbelievable. It s my next door dealership but because of this I went to Norwood dealership and received an excellent offer on my trade in as well as I was being helped professionally what I needed. No one forced me to buy only available inventory!!! I would recommend to drive little far than coming here to receive a respect of your investment you are planning to make .!!!!! I wasted my three weeks to deal with someone here and couldn t get good response, at Norwood dealership, I finalized the deal on my first trip with the trade in amount I was expecting and car I wanted to have .

  Lori Baccari
5 months ago
I have to say we had a great experience at BMW of Newport .everyone was very helpful answered all our questions and made the buying process very fast and convenient. They had someone who could show us all the features of the vehicle and he also helped to set up phone pairing etc. love my vehicle and would recommend them to my friends also the service didn t stop there we were given everyone business card to call with any questions we had with car features since this was such an upgrade from the vehicle I traded.

  chadmeister ownz
3 months ago
I have been using them a few years now for 2 different BMW's, and they are about 30 miles from my house, but drive the extra distance anyway. Done multiple repairs and paid by credit card by phone multiple times and had my son pick up my car. Call about a key fob and now won't take the card over the phone and want me to drive to show the card then repeat to pick up the fob. Totally ridiculous for a big company like this and me being a repeat customer who never had any card problems in the past with them. I could even see them telling me "once the fob is in you have to show the credit card that was used, license, and registration". Gas cost money, but I guess not to Scott Ferreira.

  Stephen Svehlik
a month ago
This was a great experience Everyone was easy to work with, the car was built in a timely manner and Jim and Jordan have been very responsive to my questions since pick up! And the car is awesome!!!

  matty doyle
a month ago
Nick - is the only person I will be doing business with going forward. Polished, charismatic, well-informed, and an excellent communicator. He went above and beyond, and I will definitely keep my business with him.

  Kimberly Brown
3 months ago
This place is a huge disappointment, be careful when leasing-I have been a customer for over twenty years and was treated with no respect- I have always leased my cars with no issues- this pad lease- I lease a loaner car because they talked me into it because sales said it would be a little cheaper-I leased in 2021 and the car was bought by BMW 2020- today I went to get serviced and my warranty is done- but I was told that it s 36 month lease or 36,000 whichever comes first! Not today- pulled a fast one! What a shame- liars!! All of them, bit I could pay another 1800 until my lease ends!! Be careful these people are crooks, very discriminatory!! I will never walk in there again!!! New GM doesn t care.

  Samantha LeDonne
3 months ago
I ve never met a more professional individual than James costakos ( jimmy ) over at Greico in Newport. He assisted me from start to finish in my BMW purchase and I could not have asked for a better experience. Jimmy and his team went above and beyond and I will definitely be back in the future!

  Dennis Roderick
4 months ago
The audacity of these people to reach out for a review. Here you goWorst dealership, Save your time and your money. Was lead on that something was added to the vehicle to protect it. Paid for it & Comes to find out was never added to the vehicle and it was not to protect the vehicle. Was advised by GM Mark it didn t matter what the salesman told me or lead me to believe it s all about the paperwork I signed. Even with text messages to back up my allegations. Reached out multiple time to speak with someone above the general manager and I m always told someone will contact me. No contact or calls have been received.

  Nikolaus Szelest
3 months ago
As a discerning customer who expects the highest level of service and professionalism in luxury car dealerships, I am thrilled to share my extraordinary experience with Matthew Cairrao at BMW of Newport.From when I stopped at the dealership, Matthew exuded a rare blend of professionalism, expertise, and genuine care. His deep knowledge of BMW and all other makes and models on the lot with a keen attention to detail. He ensured that all my questions were answered comprehensively. He didn't just sell a car; he provided a tailored experience that matched my specific needs and expectations.What truly set Matthew apart was his willingness to go above and beyond. He demonstrated remarkable patience and dedication, ensuring that every aspect of my purchase experience was seamless and enjoyable. His advice was invaluable, and he showed a level of commitment that is rare in any industry today.Moreover, Matthew's follow-up after the sale to ensure my complete satisfaction was exemplary. This level of post-purchase care is a testament to his dedication to excellence in customer service.In conclusion, Matthew Cairrao at BMW of Newport is a paragon of outstanding customer service and professionalism. He has not only earned my highest recommendation but also my trust and loyalty as a customer. BMW of Newport is fortunate to have such a remarkable individual on their team, and I look forward to my next visit.-Glenn A. Szelest

  Victoria Flynn
5 months ago
BMW of Newport has always given me excellent service. Communication is great and I am always provided with transportation while in service. They keep my car running and looking great. I have been going there since I bought my car four years ago and trust anyone else.

  Robert Thurber
2 months ago
I just wanted to say "Buying car is a big step when you are really ready to change and find the right car and salesman" I found both . I found the right car and price and my salesman " Matthew Cairrao" of Greco BMW of Newport helped my wife and I strike the best deal. He was super and professional in his job & personality . I will gladly give him a # 10 rating . Bob & Diane Thurber

  lenny guglielmi jr
5 months ago
Probably one of the worst service experiences I ve had to date!The vehicle I own is a 2 year old M3 comp. Fully warrantied for the next 2 years, and has only been to BMW authorized dealers for service.Due to timing, I decided to take my vehicle to BMW of Newport.A simple appointment to replace a speaker on the passenger door.Fully under warranty.The day of arrival, I requested a loaner for the afternoon and was advised we have more important customers After waiting 2 hours at the dealership, the service team had advised me a cost for repair would be $500. Due to vehicle being out of warranty.Simply impossible, another a tactic by a dealer to collect and mark up!This is not a customer first dealer and do not recommend doing business here.If you live in Rhode Island go to Inskip!

  Terrence Arndt
4 months ago
excellent service has always they picked my car up on time service it and returned it within the specified. With everything done properly it s an excellent service area and I would recommend it to anyone

  Stephen A
2 months ago
I had a great experience from the minute I stepped in the door. Nick Cariglio is a rock star and one of the best salespeople I have ever dealt with. He knows his stuff and he was great to deal with. I highly recommend Nick and the dealership.

  B&G AUTO DETAILING SERVICES
a year ago
I ve been buying and using bmw of Newport s service department for many years now ! I ve bought a few vehicles from them and always have gotten great vehicles from them and great service as well! The service advisors are all great and always help me out with anything I need! I will continue to give them my business as they are honest and trustworthy people! 10/10! Thank you for the continued great service i always receive!