Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Steven Pavao
2 months ago
Everyone I dealt with was awesome! Had a very pleasant experience as always! Highly recommend!
M Watts
9 months ago
I visited the Middletown AAA office today accompanied by an international student from Newport s Navy base who needed to purchase auto insurance and an EZ pass. We were waited on by three separate employees, and each were professional, friendly and extremely knowledgeable. Not only were they impressive, but they were three of the first people that this international student was exposed to on his first visit to the US.I cannot say enough good things about the Middletown AAA office and its employees. This office has a truly amazing staff and was able to represent US customer service at its finest.I hope the AAA corporate office realizes they have a gem in RI!
ian kelly
7 months ago
Very helpful. After a full day of 2 dmv visits across the state and then here they were very low stress.
Albert Bouchard
3 months ago
So helpful, taking care of gift, memberships, and gift cards for our employees at Christmas
Chris T
a year ago
Went there to purchase a RI EZ Pass. No lines or wait time and very friendly helpful staff. For me it is an easier office to get to than the state s office over the Jamestown Bridge. They also provide a lot of DMV-type services that I didn t need this time but will go back for in the future.
vital zone
4 months ago
The call in number for middletown branch is terrible. You cannot speak to an actual person about any questions.. aaa you suck
John Vanasse
2 months ago
My wife loves AAA great insurance company
Doug Lebo
8 years ago
I had a great experience renewing my license. They were quick and courteous, and I thought the experience was very worthwhile (of course, since the DMV is the comparison it's not exactly shocking that they can offer better service, but even so they did a great job). I smiled at the camera and she had me retake it a few times until it looked great; this was so much better than being dealt with gruffly at the DMV. Many thanks.
Ed Whisler
3 years ago
Fantastic. Despite the covid restrictions, great. Had an appointment, waited outside for a few minutes on a beautiful day, oh no. This AAA branch has always been so professional. I got license and registration renewed and a free pen in just minutes. Thank you AAA
Lee Edwards
6 years ago
We are new members planning a road trip across USA. Realized husband's driver's license was going to expire mid trip. We took the filled in paperwork and within 20 minutes, had the license renewal process completed. While I waited, found some items for sale that I had been looking for - and all at a great discount. Thank you AAA!
Kenneth Orabone
8 years ago
I arrived first thing in the morning to renew my driver's license. There were a few delays while equipment was being booted up, etc.Other than that, service was quick, friendly, and so much better than going to the DMV. Well worth the membership dues in order to skip the lines and be quickly served.
Benjamin Senecal
2 years ago
The staff was very nice and it did not take very long to do what I wanted to do. I forgot to fill out some paperwork before going and they were very nice about waiting for me. They also noticed when I was done and called me back up as soon as they were available.
Luke Murray
9 years ago
I've had to stop by for my sons lost license and his passport photo,Thank god for AAA handling these things.It all took about 15 min imagine how long the DMV would have taken. The willingness to help in each situation was tremendous we were pressed for time , he needed his ID to sign up for classes as a new transfer student for a noon appointment and we got it all done with time to spare.Everyone was very helpful.Thanks,Luke Murray
Peter Howland
2 years ago
Went in for some advice on travel to California, first trip in years. Very helpful, had appointment with travel consultant. Lots of good advice. Will continue to use AAA travel in the future.
Tonia Croce
9 years ago
Was able to get my passport photos taken and even asked if I liked it before being printed, then was able to look for some travel guides. The whole visit to about 10 min if that. I love the extra services I get with my AAA membership, and have always had excellent service at the Middletown store.
Jeffrey
9 months ago
Got my tag renewed in about six minutes. About an hour better than the d m v.
Leland Macey
2 years ago
The actual service itself was very good, but trying to call and get a hold of them took 1 hour of waiting in the rain. Had to call 3 times because they kept having issues finding my information even after I gave them my name and AAA ID. Service good, call bad.
ballyhip
9 years ago
Came in for a license address change and voter registration. Linda, I believe, handled everything courteously and efficiently. Issued a temporary license which I only needed for a few days as permanent one from RI DMV arrived yesterday. I will check in a few days with Board of Canvassers but I anticipate no problems. Speaking with a friend on the weekend, we both agreed that AAA is probably one of the best values in America.
James Wermuth
8 years ago
Excellent service deserves recognition. It seems that almost every year sees AAA increase the competence and scope of its services. Clearly, the Middletown Branch has its ear to the ground, what a treat to manage most automobile requirements so promptly and pleasantly. In fact, I cannot remember a single difficult exchange at this branch.Even with internet travel becoming so easy, I still enjoy speaking with a knowledgeable travel agent. It is a treat in these times cyber isolation.
Sierra Strattner
6 years ago
After misplacing my driver's license and finally going to the local DMV to initiate the process of obtaining another, I experienced a typical DMV visit: frustrating wait, no clear directive, many many people in front of me. There I saw a poster directing some applicants to the AAA office ( not far away). At AAA I was immediately greeted, informed of what I needed to do. My application plus photo were taken on the spot, all for a small fee. I left with a valid, temporary paper license and received my permanent one in the mail 2 weeks later. Very satisfied with all of it and though membership was not a prerequisite for DMV service, I am glad to be a member.
D. Siwicki
9 years ago
Re-registering an expired vehicle registration took only a few minutes. The staff was quite pleasant and helpful - much different from my prior experiences at the RIDMV. I will use AAA for all of my DMV needs in the future.
Kelly R
a year ago
I have called TWICE for a AAA card. My old card is not the same number as my new number. The representatives that I spoke to promised that I would receive the card in a few days. I'm still waiting after months. This is absolutely ridiculous.
Kristine Caton
a year ago
I went in to get a transponder for EZ Pass. I called ahead and they told me exactly what I needed to bring in. They were very pleasant, quick and efficient.
Donald O'Hanley
9 years ago
Stopped in for routine AAA membership renewal. Was treated with usual employee courtesy. Also obtained a Quebec and Maritime Provinces Tour Book, always a valuable item in planning a Canada trip. Many changes have occurred in providing proper documentation at border crossings and the information therein is most useful.Annual dues are a small price to pay for peace of mind on the road. Experience a flat tire, dead battery or other unexpected automotive happening and you'll be thankful for AAA membership. A Tour Book is not only great for directions and information, it can also be a guide for lodging and dining savings. Thinking about joining? Go for it !!!
Bridge Life
7 months ago
Pretty fast, the staff is friendly and explains things clearly so you understand
Beth Jordan
8 years ago
First time I every felt some disorganization and a lack of happiness amongst the employees at AAA (it was reminiscent to the DMV on a very small scale). I was there to renew my membership and MV registration. There was a new system in place as to forming line and the signs were not clear; rather confusing. Everyone coming in was going to the wrong area, discussing the matter and the women behind the counter spoke rather sharply to us when we asked about the process. The frustration came when people coming in were be waited on out of order and we all just wanted clarity as to what line or area we should or should not be in. I have always spoken highly of AAA and hope they can fix this service niche.
Linda Cabral Derome-Cabral
9 years ago
My car wouldn't start as one of my lights was left on overnight. I called AAA and within 30 minutes they were at my car and had it going in no time at all. The technician was very nice,(even though it was freezing out) and he was very courteous. I will never go without AAA.
Sarah Lindberg
2 years ago
Always a wonderful experience here. Even if you don't use any other AAA, pay for AAA to avoid DMV renewals.
Stephanie Powers
a year ago
Two transactions with this office while on summer holiday in Newport. Both excellent experiences. Staff are very friendly informative, and helpful.
John Michael Skaggs
9 years ago
I went to AAA to renew my driver's license. I had excellent service and would recommend AAA as an organization with nice, well trained, professional staff to anyone. I have always been treated well at AAA.