Auto Parts Outlet - Providence

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  John Moran
2 months ago
Stopped in for some needed parts and Colin was very helpful. He found what I needed, was very friendly and well informed about his store, his stock and offered some excellent advice. Rare these days to find someone as knowledge and as helpful as he is. A true gift to the store, they should make him a manager so he could others to he like him.

  Doris Baez
4 months ago
I went to the Johnston, RI location to pick up a bumper and the lady at the front desk treated me as a 3rd class citizen simply because I asked her a question regarding the product. She has has no customer service skills at all. She does not deserve to be in a public service role because she does not know how to treat customers. Besides, if she has no knowledge of the product, she should not be on that role. Customers has questions and the people waiting on the them should be able to speak about it. Rather than having a manic episode like that lady had. If the managers/owners are paying attention to these reviews, you can see that this lady has treated other people with the same disrespect. She should not be the representation of your company. I agree with some of the writers, she is racist and hates people judging by the way she CONDUCTS herself. Not professional at all. VERY SAD. She needs retrain and be sent to a anger management class because she could hurt someone. my visit was on December 5, 2023 before 2pm Eastern standard time. Managers/owners - see who was a the Johnston RI location on this day because she is dangerous.Shout out to Andres in the call center. Professional and knowledgeable. Thank you for ordering the part but I decided to to go with another vendor.

  tania pereira
3 months ago
If I could provide zero stars according to my experience, I would. The lady (who refused to provide her name) at the front desk right now (1/2/24) is the most unprofessional, rude and disgusting human being I have ever done business with. She says she's the manager, and that there is no one above her. I believe she's the manager, however something needs to be done about this. I tried calling the location located on 19 Industrial Lane, Johnston, R.I. However my call was directed to a call center. She's dishonest, and I would like my issue investigated. If someone can reach out to me, I will provide every detail. I am a repetitive, returning customer and there is always an issue with this lady. I have read terrible reviews issuing back several years regarding her unprofessionalism. It's very evident that this lady is the problem. I was informed that they are understaffed, but that is never an excuse to treat your customers poorly. PLEASE reach out to me to have my issue investigated. She's a liar, and a thief!

  ray ray
4 months ago
I always come to Auto Parts Outlet in Johnston for my new auto body parts.Tina(the lady at the counter) has always helped me find what i need and has always been helpful with customers from as far back as i can remember.Colon(new guy) also is also pretty knowledgeable in the automotive industry and good with customers . ..Its hard to find people that take their jobs seriously especially these days so Auto Parts Outlet should be proud to have these 2 as the face of their company

  Karla Morillo
3 weeks ago
The best service, I have been going there for years and I can say they have never failed me

  Michael Cavanaugh
3 months ago
APO has good prices Some times you have to wait on the warehouse for them to bring your stuff out. There web sight sucks very hard to order parts on line evan with a commercial acount. The two people at the counter are very knowledgeable and have spent many years working in the autoparts industry.I I say that because I know where both of them worked before APO. I have been there when there have been some very difficult custermers ( and thats a polite discription) and they have both handled them accordingly. Theres always them people that no matter how hard you try you just ain't gona make them happy! Dont let the few negitives scare you away.

  Cap Billy
2 months ago
Woman at the counter not very pleasant and very hard to deal with. After reading reviews here every bad review has something to do with her .Why would a business have such an awful person at the counter?I Will not be doing business with this place anymore

  Mae Hearts
2 months ago
My1st time there was excelent good customer service,good vibes thank you

  sule popoola
7 months ago
Their Customer service is 100% horrible esspecialy the lady at the front desk.She 100% racist and so rude. She need alot of training asap. I bought 4 part and the guy at the store gave me 2 part which is the headlight and the bumber which remain 2 part. The guy came back telling he gave me all the part while i was still standing in front. Have never experience something like this in my life. You need to hire honest and responsible people to your company. The lady at the front desk was even lieing that she check the camera that he gave me the part. which is a lie. Please if they ask you to come back for you part always let them sign please. Full of liers

  john soares
2 months ago
thanks for the help guys always helping in knowing what else im going to need for the job

  Emmanuel Melendez
8 months ago
Sometimes employees are a little rude and to buy paint you need to wait like an hour plus parts comes with damage a lot of times feels like as a customer you need to turn your head down and take everything they said even if you don t like it because is the only place with reasonable prices on new body parts good place but ruff customer service

  Matt Foley
2 years ago
Very polite staff, super prompt and got me in and out. Parts fit perfectly those being two replacement mirrors. Prices were excellent and will only be buying from apo going forward

  Anolo
2 years ago
If you don t check your parts before leaving this place they will not exchange it or refund your money I bought a hood and I open the cardboard and it was damaged I went back and the manager told me that she is not suppose to exchange it finally she exchanged after a really hard time and the second one was worse thank God I checked and the third one I checked and when I look at it closely was Damage to be careful or you will lose your money check the parts before leaving this place other than that prices are fair

  Ocean state Service
4 years ago
They got the real deal parts for less then the real deal prices great place . They have any part for any car or suv truck what ever . If You're right been hit APO is will you wanna hit the have everybody panel if they don't have it I'll have it within A-day

  Frederick Rauch
4 years ago
Saw some bad reviews so my expectations were low. Fact is, it could not have been a better experience! Everyone was awesome - efficient and fast! Parts are great.

  Michael St.Laurent
3 years ago
Very professional but mainly body parts .I'll visit again when the need fits. I do more the mechanical end of my own rides. Chrome don't get you home.

  Sturbridge Auto Sales LLC
4 months ago
Very nice the best.

  Ladylove069 Torres
6 years ago
Oh how I love this place. Awesome people great prices they serve you coffee and popcorn and it's fast service really fast you're in you're out really quick and all parts are for all makes and models of cars

  A.m Moore
6 years ago
Their Customer service is horrible. My boyfriend went there to order parts for his car. He asked the lady that worked there information about the part he wanted to order and she ignored him like he was not there. We will take are money elsewhere.

  Marissa Harrison
5 years ago
Coming back for a Whole new front end only cuz another idiot hit my husbands car. This place is great ! I love it.

  Joe Louis (Boot)
4 years ago
Great parts at great prices. Staff is nice also.

  Wilson Cerda
3 years ago
Rud and no professional customer service by a man on the front desk Johnston, Rhode island

  Jon Moretti
4 years ago
Awesome company , great prices and friendly service

  julio rodriguez
5 years ago
bad customer service ,wend you re there they don t pay attention they think they re the owner of the place ...

  P Johnson
6 years ago
Great price and service,I'll be back

  dyno
4 years ago
Very good to get all after market parts and good quality

  Hank Williams
3 years ago
Great prices. Lots of parts in stock

  Angel Rosa
3 years ago
Good price for tail light I recommend it to anybody

  Franklin
3 years ago
Good prices fast service.

  Kz iLLerest
a year ago
Best placed to get auto body parts !!