Safeway Oil Change & Automotive Services

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  John Cece
3 weeks ago
Safeway is a very hospitable place. The staff is very personable. They get you in very quickly. It takes no more than 24 hours to get an appointment. They do a great job. I have been going to them for many years with many different vehicles. And I am always satisfied.

  John Karwaski (Jak)
2 months ago
Great customer service and knowledgeable team. Definitely trust that my car is taken care of. Price is always a concern when it comes to car maintenance but I m unfamiliar with this area. The price of the various repairs I needed seemed fair for the most part. There also wasn t a push for upselling unnecessary repairs which was nice anytime I m pushed to buy an additional car repair I feel guilt tripped and annoyed.

  Brittany Ereio
3 months ago
Safeway oil has had mine and my families back from day 1. They explain what is happening and what they are doing to your car as well as the cost. The whole crew at Safeway is just amazing and I recommend them every chance I get. Bradley and Sean are my go to guys and I always feel in good hands when I am there.

  Jeff Wright
3 months ago
Second oil change completed. Called the same day and they were able to fit me in, even though they were pretty busy. I will be scheduling a 3rd Oil change when it's due. Customer service was great and professional.

  ryan connole
2 months ago
This spot really takes care of their customers. I've been going for the last few months and they have gone out of their way to help out in any way. Making appointments, changing appointments, drop offs, etc. All good work done too. I recommend them.

  Wala Kitu
4 months ago
I have had nothing but wonderful experiences with them. The owner and mechanics have both been thorough and helpful and due to personal issues I have not been the easiest of customers but they have been nothing but helpful and done their best to meet my needs. My experience could not have been better and I will continue to use them for my future needs.

  David Acciari
3 months ago
This is the second time I have come here, and that s only because I was impressed with my first visit, as I was yet again with my second visit. Unscrupulous mechanics (and men) are ubiquitous, so when you find one who is not, you stay loyal; even willing to offer a personal recommendation, gladly.

  Nina R.
6 months ago
I was charged for the license plate lightbulb without being informed first. It would be nice to receive a call or text concerning any damages or changes that need to be made beforehand regardless of how cheap or expensive it may be. I m sure any other customer would appreciate that as well. Overall customer service was great, employees are very calm, nice and friendly. Will definitely be revisiting.Thank you.

  Samantha Salisbury
5 months ago
Lots of recent repairs needed on my 2011 CR-V to keep the beast on the road, at this point Bradley knows my number on the caller ID always very kind, explain everything thoroughly, and always get a text a few days later checking on the repair. Can't recommend these guys enough.Services: Exhaust, General repairs & maintenance, Engine repair, Vehicle safety inspection, Brake service & repairServices: Exhaust, General repairs & maintenance, Engine repair, Vehicle safety inspection, Brake service & repair

  Asia Baez
2 months ago
Bradley was so friendly and helpful and really went above and beyond in helping me better understand my vehicle. I ll definitely be back

  Vanessa Rodriguez
7 months ago
Great service! Just moved to RI and was looking for a reliable place. They were able to fit me in last minute which I was not expecting. I could tell they were busy but still made time to explain everything to me. They were friendly, efficient, and professional. I ll be going here for all of my servicing needs in the future.

  Jen Johnson
3 weeks ago
Jen Johnson here!! My experience at Safeway was excellent! Everyone was professional and extremely nice

  Jason Derosa
8 months ago
Made an appointment to get my oil change on my Mercedes sprinter van. My experience was quick, professional, and painless. I was in an out and on my way. The staff went above and beyond to explain to me what he did and the questions that I had on the job that was done he told me where I could direct them right down to the number I could call for the state of Rhode Island. Above and beyond I highly recommend Shop to anybody looking to get any kind of service done to the vehicle.

  krissy Kelaghan
a month ago
Excellent customer service. Shop was able to get me in right away and quickly repair.

  Michele Larson
3 months ago
Friendly & knowledgeable staff. Quick resolution of the problem. Really good customer service. We just moved to the area & we re glad we found them!

  Marianne Desimone
3 weeks ago
I always know I will get an honest answer when I ask if I need something. The work was done quickly and efficiently.

  Dolly
a month ago
Went in for inspection. Had issues fixed prior to. They quickly got work done in order to get inspection down

  Erin DiIorio
7 months ago
Had an oil change they didn t put a new oil change reminder sticker on the window and didn t reset the reminder that shows up on my dash. Makes you wonder if the oil change was even done. The manager is very young doesn t look like he s older than 21, inexperienced I will not be going back

  Tim Perry
5 months ago
Go somewhere else to get state inspection. Read all the 1 star reviews before going here and wating your money. They harped on one minor issue that wasn't even a problem, but overlooked a major issue that was found at a reputable mechanic.Service: Vehicle InspectionService: Vehicle Inspection

  soraya santana
2 months ago
Excellent service every time that I've taken my car for service. I highly recommend this place.

  Debra R
8 months ago
Thank you Safeway Automotive! It's never fun to have a car serviced but you certainly make it a lot less stressful. My husband and I feel grateful that we were lucky enough to find safeway which is close to home, always accommodating with appointments, knowledgeable about what services are necessary and most importantly honest! One last comment....Bradley you are a doll!Service: Auto battery replacement

  Chelsea Hope
6 months ago
Most charismatic person I've ever met running the show - super nice and doesn't make me feel like a dummy about cars (which I am). Fast professional service

  David Anthony
2 months ago
This is my go to for service and repair work in Cranston. Top notch customer service, a great repair team, and transparent pricing.

  Jason Fuentes
9 months ago
Be-aware, and stay away as my experience was not positive and other reviewers also state the same.My usual preferred mechanic shop was not available to do a state inspection during the my week of vacation.So I did a quick Google search for other mechanic shops within the Cranston, and this is how I located Safeway automotive, which had 3.9 stars out of 5.Safeway Auto had an availability open for the same day, so I booked an appointment. Check in was easy, and they completed the state inspection within 45.One of the employees, reports to me that my car failed and how it was a serious issue. Their Reason: my back brake lines were rusted out and how it could break at any moment. They were afraid to even touch it (really?). This was the 1st RED FLAG.I asked the Safeway employee to show me the issue. After touching and inspecting this supposed fragile (using sarcasm) brake lines. It was only surface rust, as there was no leaking or bubbling. (Pictures were taken)I come from a family of mechanics and I have a very good understanding of cars. At times, I do some of these jobs myself. Also, I paid for a PPI (pre purchase inspection) before buying this out of state vehicle and it passed with flying colors.After I started to question why they failed my car, this Safeway employee seemed nervous. Long story short, I asked them to give me an estimate for the repair, and to hand me back the keys.Red Flag #2:They couldn t provide me with a printed estimate because they had a new system and they verbally quoted me $750 to repair 2 brake lines. What? It should only cost around $200 out the door. Huge signs of shady business practicesRed Flag #3:I get this speech how I need to get this fixed, b/c once you fail a State inspection, there is no way to reverse this decision. And how I needed to get this repaired no matter what (not true).Immediately after my negative experience at Safeway auto. I took my vehicle to a different reputable mechanic shop and asked them to inspect and replace my back brake lines. They were busy but I set an appointment to come back 2 days later in order to get the work done.The morning of dropping off my vehicle to get the work done, I showed them the picture I took of my brake lines. They were surprised how I failed the inspection and they wanted to take a further look. Also, this reputable mechanic shop quoted me about $200 (not $750 quoted by Safeway ) to get the work done, and I agreed to their price.I get a call several hours later from this mechanic shop, stating how my brake lines are fine but they do have surface rust. This mechanic even bang his wrench against the brake lines and they held up great. They said how there was no need to replace them at this time.Safeway Auto are scammers.(remember how they were so fragile that it was going to burst at any moment. What a Joke!)Long story short, I took my vehicle to get inspected by another STATE inspector. Who passed my car with flying colors.Unfortunately, Safeway wants to pry on naive customers and scare them to paying more than 3X for work they do NOT need.It s my advice to stay away and go elsewhere.

  Carol Mickelson
7 months ago
This was the first time using Safeway. I got an oil change on my sister s car for her. I found the gentleman at the front desk very friendly and knowledgeable.

  Timothy ONeil
a month ago
Service was prompt and I was informed of what was being done. Price was correct and everyone was polite.

  Rob Dail
4 years ago
Came in for a State Inspection. They were very thorough and explained everything to me. They have a very nice and clean facility and are very professional. I will be back for any services I might need in the future.

  Ken Edgely
a month ago
Very nice facility...Clean and the staff are awesome...service was great and quick...keep up the great work guys

  Tyler Asay
a year ago
As most of the other reviews say, be prepared to pay double the normal going rates of other mechanic shops. Got my rotors and pads replaced and paid over $600 and almost $100 for an oil change . I will say their turn around time is good. But, I highly advise any potential customers to shop around before making a decision While this shop quoted me $600 for the brakes and that was their premium brake package another shop just quoted me $350 for the exact same parts and labor.. So be fore warned, shop around, you will most likely guaranteed find better deals than this place!Service: General repairs & maintenance

  Gina Marcil
8 months ago
They charged me $135 to change a headlight bulb. I got 2 quotes beforehand and told them what kind of car I had and it should have only cost $60-$70 at the mostService: General repairs & maintenanceService: General repairs & maintenance