Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Gloria Vignone
a week ago
I find Jimmy is consciousness, fair, HONEST,, and does the best job fixing cars. His staff is professional, personable and welcoming.Great job!
T W
6 months ago
I have seldom found a more reliable, and (especially) HONEST repair shop to bring my vehicles! Not only have I been going to see Jimmy & his efficient staff for years, but it should also be noted that I live almost 45min away, & thus must make 2 round trips with my wife every time I drop off a vehicle.So why do I drive so far? Two basic reasons: #1. I fully TRUST the knowledge & integrity of the owner, Jimmy.#2. I know the work will be done to his exact standards, and for a fair price!Truly, does anything else matter?
David Rosenberg
6 months ago
Excellent customer service. Jimmy is very honest with his timing for completing the job. Our car came out great and was completed within a very reasonable time frame. Highly recommended Passport Auto Body.Service: Auto body & trim replacementService: Auto body & trim replacement
Garrity Fam
8 months ago
A friend recommended Passport when my van was hit with considerable damage to the driver s side. Jimmy and his team repaired it better than it looked before. There s no indication it has even been repaired. The office staff was friendly and explained the process well. Extra bonus was getting it back detailed Highly recommend.Services: Auto body & trim repair, Auto detailingServices: Auto body & trim repair, Auto detailing
Pappy Kappy
5 months ago
They're just the best people. You'd be hard pressed to find a better body shop than Passport Auto Body.
Kara Sabourin
a year ago
Best customer service around! Jim and his staff go above and beyond making you feel confident about the work being done to your car. Stress free experience always!!
Paul Metro
a year ago
Won't find a more talented and professional auto mechanic. Nothing is more important than having an honest, affordable and reliable shop in your contact list.Thank you Jim for running a top shelf business in a land of ripoff artists.Service: General repairs & maintenanceService: General repairs & maintenance
Rick Harl
4 years ago
Jim and Kevin did a great job in repairing my 20 yr old Camry. I knew there was issue with the suspension and I would have authorized repairs that didn't need to be done if not for their honesty and true desire to do what was in my best interest these repairs could have easily cost twice as much. They advised me to what was not right with the vehicle and gave me a more than fair estimate to fix and when all said and done they did all the repairs they had mentioned at the beginning and also repaired a few minor issues all with in the initial estimate. I dove my car away and it drives and runs as good as ever. This vehicle has sentimental value to our family as it was my fiancee' Grandfather car who passed away over 10 yrs ago. The low mileage and overall condition of the vehicle warranted the repairs. Because the vehicle had sat not being driven there was alot of rust on many of the bolts and other components and they repaired and replaced everything. This took them a little longer than initially thought but with consistent updates and communication this was not an issue for us. I am very happy to have and will continue to do business with Passport. The entire staff from Sherry in the office to Kevin and Jimmy I felt very valued as a customer. I felt that my best interest was always first priority with them. They could have easily told me that there were things that needed to be done that didn't and I would not have known better. They correctly diagnosed the issues and also told me that things I thought needed to be done did not need to be done. Honest and caring the best way to describe my experience. It is refreshing to know that this type of service still exists.
Tarah W
4 years ago
Definitely deserving of a 5 star review! I've been here on two separate occasions with minor issues (door handle not working, latch on hatchback was stuck) and as a female alone with my 2 kids, who knows absolutely nothing about cars, they definitely could have taken advantage, but both times they managed to fix the issue within 15 minutes or so and didn't charge me a thing. The staff was so friendly, too.
Cc Carlson
a year ago
Jimmy and the ladies in the office are the best! They re always right there for you. Super smart and take care of everything.I ll only go to them with my car.Services: Tires, Body & Trim, Tire rotations, Transmission repair, Auto tire replacement, Auto body & trim replacementServices: Tires, Body & Trim, Tire rotations, Transmission repair, Auto tire replacement, Auto body & trim replacement
Kaitlin Riessen
2 years ago
Jimmy and his team are the best. They do excellent work with fast turn around times and the ladies in the office keep you updated every step of the way. I could not recommend them more!Service: General repairs & maintenanceService: General repairs & maintenance
Tony Gel
6 years ago
Jimmy and Passport are by far the most starightforward and professional autobody repair folks out there. They keep things so stress free with the highest level of customer service, customer satisfaction, and business integrity. I went into working with Jimmy and Passport very upset about banging up my truck. Jimmy kept me so relaxed and in good spirits especially when dealing with my insurance company. He walked me through the entire repair process in a detailed and courteous manner. I would highly recommend Passport Auto Body as Jimmy and his staff did amazing work making my truck look brand new! Thanks so much Jimmy and staff for helping me and making me happy!
Richard Harl
3 years ago
I've been going to Passport for about a yr now. In that time they have taken extremely good care of me and my 20 yr old car. I originally had an extensive amount of work done because the car needed some attention. Recently had an exhaust issue. Brought the car in and in a few hrs and for a lot less than I was expecting it wdone
Emmelene Yuan
6 years ago
HIGHLY recommend this body shop. I was rear-ended earlier this year and Passport took care of everything. Crash report, facilitating a rental car when I dropped off, insurance claim with the at-fault party's insurance, and complete repair of my vehicle to like-new status. My car was hit yet again while it was parked in a parking lot and I will 100% go back to Passport for the estimate and repairs.
Mark Schieldrop
6 years ago
Passport Auto Body did a great job repairing my car after an accident. They handled everything for me and got the work done quickly. I am very pleased with their work and customer service.
Michelle Bonollo
6 years ago
Jimmy and his staff are wonderful people to work with. They are prompt and very curtious.The repair and body work that was done on my vehicle was perfect! They go above and beyond for their customers.
Adelino Gomes
2 years ago
Their work cannot be beat. Best service, amazing repoir, and my car came back looking better than when I originally purchased it. Highly recommend
Michael DiPaola
5 years ago
Jimmy, thanks again for always taking care of me my dad and my whole family you and your staff are second to none!!!!If anyone out there is tired of being taken advantage of like me and you are looking for someone that will never do you wrong do yourself a favor and listen closely I promise you, your search is over. You will not find anyone more honest, reliable, or quicker, then Jimmy and his staff ,Jimmy once again thank you Happy Holidays to you,your staff and your family,God blessMichael Andy andFrank DiPaola
Matthew Brynes
3 years ago
Took my car there and got it back the same day! Runs great! Highly recommend. I ve been to so many mechanics and none of them can even compete with this place!
Myrna Fitzpatrick
a year ago
The staff was super friendly, they are open early which works great for me. The service was great and fast. Definitely going back.
Amber Lavallee
5 years ago
The only shop I trust with my vehicle repairs. They have a wonderful staff and always do a fantastic job with my car. Highly recommended!
Jason Roberti
5 years ago
Excellent staff, and your vehicle will be fixed the right way. Jimmy, and his entire staff, are all knowledgeable professionals.
Lisa Iavarone
8 years ago
Top notch, as honest as the day is long, best in the business! I would highly recommend them to anyone needing car service. There is no one better!
Jimmy Cooke
7 years ago
Passport auto service is the best automotive repair facility in RI that ive come across and believe me I've been to many.. they've always done a great job on my vehicles...highly recommend passport....
Kerri Morris
8 years ago
I have been going to passport with my vehicles for many years now I am always treated with respect and the work is always done the right way I have never had any problems with them I love them
oceana nguyen-wilke
4 years ago
Wonderful knowledgeable talented mechanisms. Reasonable prices . The best car repair shop in town. Thank you Jimmy
JACKI CLARK
a year ago
What a fabulous job they did on my car, it looks like it just came out of the showroom.. thank youService: General repairs & maintenanceService: General repairs & maintenance
Don Donnelly
6 years ago
The finest service I have every experienced in my 60 years of owning automobiles.
Martin
a year ago
Great service, great people what more can you ask for.
Mike
11 months ago
Great service!! Highly recommended