North Star Buick GMC, INC.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Justin Nicholas
a week ago
I tend to dread the car buying process for a variety of reasons. I was able to do a lot of research online and shared my plan with the team at North Star and not once did I feel pressured to make a decision or speed any part of it up. I feel that my wishes and requirements were respected and the overall process was really smooth. I really respect that I wasn't badgered and harassed about buy-ups in the Finance office when I was signing everything as I have been at one of your competitors in the past. I listened, gave my response, and we moved on. If more dealers were up front and honest about this stuff, as North Star was, this wouldn't be a notoriously hated process to go through!

  Steven Roush
6 months ago
Didn t plan on buying but the truck was so nice and the deal was good so i made the purchase. Dan was my salesman and was a pleasure to work with

  Lynn Knepp
10 months ago
I would give less than one star. We bought our Yukon 2021 brand new and had nothing but problems with it since day one. we had the car just a few months and around 8,000 miles we had to have the whole top of the motor replaced. And many more issues since then. The most recent problem he had is the whole entire sunroof started leaking out of all of our lights seatbelts everywhere and it was not just a few drips. Water was spewing out of everywhere. It s creating mold in my car and you can smell it when you open the door. I am extremely allergic to mold. I get shots once a week for my allergies cause I m severely allergic. I brought this to the attention of the dealership and they told me there s nothing they can do other than detail it. This does not sit well with me considering it s now a health issue. This is the feedback I got from the service manager and also the GM manager. Not to mention the water is all through my electrical system. I will be contacting BBB and also higher levels.

  Bret Behanna
a month ago
Our salesperson Aaron was great. He answered any and all questions we had. He had everything ready for us to get in and out easy and quick.

  Mike Vaughan
3 weeks ago
Mario, Dan, and the rest of the team members were fantastic. They were very friendly and courteous. Overall, I had a great experience.

  Lisa Vescio
4 months ago
Jess in the service department was wonderful in helping me secure a loaner car since the work would not be complete on my car for several days, even though the initial plan was to only need it for a day or so. She was extremely courteous and communicated often and well. Thank you

  CJ Saylor
5 months ago
My experience was amazing!! The receptionist in the service office was a huge help and very willing to answer any and all questions that I had. They got my car in and out and were very transparent about what was done. Highly recommend

  Moose Morrison
3 weeks ago
I called for an oil change and was taken in right away. The service department is always eager to help and extremely friendly. North Star of Zelienople has won my business.

  Edward Szabat
5 months ago
Negotiating and leasing was easy as we knew what vehicle we wanted. Test drives of the cars was extremely helpful in making our deision.Thanks to Dan of the Sales staff for his assistance.

  David Hasek
6 months ago
Maybe I was just lucky, but I had four tires mounted, balanced and installed plus an oil change and a state inspection and was out of there in just over 90 minutes. That was on a Friday afternoon in mid October. Great job by the team!

  Evan Davila
2 months ago
The only thing I regret is not buying my car from this place. I bring my Buick here anytime I need service done. I don t need to worry about getting screwed over and the service staff is the absolute nicest mechanics I have ever met. I will always bring my car here for service and will definitely be purchasing my next car from them

  Joseph Muller
a month ago
Keith and his service team were great to work with.I appreciate their attitudes and professionalism.Joe Muller

  Kelly Napotnik
2 months ago
They were great! I had a slight hiccup with my registration and they gave me great and patient service. Wonderful service department!

  Glennis Nauman
4 weeks ago
I have purchased several cars from North Star and have always had a pleasant experience. Casey does a phenomenal job and is great to work with! Jake is very nice to work with when setting up a service appointment.

  Raymond Terza
2 months ago
Everyone is extremely pleasant, knowledgeable, and helpful! I actually enjoy getting maintenance on my car when I go to Northstar!

  Robert
5 months ago
I had major warranty work that needed done. Jake went above and beyond to make sure my car was taken car of and dealing with the company that holds my warranty. He was great and easy to deal with

  Amy Lindstrom
7 months ago
Decided to try out North Star because there was a white Encore GX I wanted. It's always nerve wracking going to a dealership you've never done any business with. Casey really made the process go smooth. I was able to get the vehicle that I want and in the price I was looking for. Michael from financing was able to get the paper work ready quickly for me to sign. Everything was great and I hope to be back in 39 months when my lease is up!

  Taylor Walsh
7 months ago
I usually hate buying cars because it is never a smooth or enjoyable process. This was the EASIEST and SMOOTHEST experience I have ever had. From the front staff, to the sales personal, to the finance guy- this was so easy and enjoyable. 100/10 would recommend to anyone looking for a new car!

  Scott Gongaware
4 months ago
Following several ugly problems with service of a brand new truck, Keith and Alan did a tremendous job of solving the issues that should not have happened - thanks gents. Scott Gongaware

  Tom Wright
10 months ago
We were very satisfied with our recent purchase. We dealt with a very nice sales rep, who was most helpful. He was also very knowledgable regarding the vehicle. This was the 3rd Buick Encore I have purchased at North Star, and I have always been impressed with the sales and the service departments

  Jacob Cooper
6 months ago
Was in the market for a new lease as my 2020 Silverado RST lease was coming to an end. I decided I wanted to transition to a Sierra instead of a new Silverado. The truck I had for trade had around 19k miles on it and the buyout on this truck was $27,500. A fairly good deal for any dealership considering it was valued around $38k-39k at that time. I was initially told Northstar didn't honor the GM supplier discount, but I pressed the salesman on this, he then claimed they do honor the discount just not on their trucks, I pressed him again and he then said: "We do offer it on trucks, but it's not enough to make a difference".I was looking at a 2023 Sierra Elevation and the one and only lease quote was around $880 a month. I asked how that could be and he told me that they can't offer me a trade on my truck and that I'd essentially have to give it to them, let them send it to their Chevrolet dealership and "see what it sells for".I simply had enough. I ended up going back to Mcelwain's in Ellwood City and leased a new 2023 Silverado RST with the 5.3l, Z71 with a full crew cab for ~$580 a month.Incredibly disappointed with the way Northstar handled my situation.

  Robert Koleno
8 months ago
Went in for an inspection. Also was beginning to have an issue with the park gear locking in place a couple of times. Therefore asked for a diagnosis on that issue. Inspection was timely and the parking gear diagnosis was also timely. One thing I would recommend is what to do at the service door entrance? This time I drove in and parked. Other times I parked outside and walked in. Anyhow, I'd recommend either a sign directing persons or communication when the appointment is made on phone or via the internet.

  Cathi Erb
7 months ago
First time client for my GMC Sierra AT4, oil change & tire rotation. Everybody was friendly and price was excellent. Quick in & out. Plans to return!

  Charles B.
3 years ago
Just traided my Denali 1500 for a newer lower mileage SLT 2500 Duramax. I came from Michigan and used outside financing so we had to figure things out remotely. Dan was great to work with and I'm happy with the deal and experience. It was worth the 9 hour round trip.

  Shawn David Vogt
11 months ago
Test drove a vehicle. Nice guy. First "offer" by the guy 10 feet away who couldnt stoop to speaking to me, even though I could hear what he told the salesman, was laughable so I left. No counter offer given. Plug all the numbers into the website payment calculator exactly as I was offered. My payments were $50 less per month than their best and only offer. Exact same numbers used. Keep the truck. Gouge someone else. By the looks of the lack of customers I'm guessing its no secret.

  Angelina Dickson
8 months ago
I previously left a bad review following a terrible experience, though I have not made contact as of yet, the manager, Keith Hipkiss, called and reached out to improve the situation. It was much appreciated to see someone go above and beyond after other staff members ignored and neglected our needs as loyal customers. Thank you so much!

  James Hulings
5 months ago
A little expensive but the Buick has had no issues since the day we brought it from Zelienople North Star. I think of Dan, who sold us on the ENCLAVE every time I get behind the wheel.

  Daniel Fetchak
4 months ago
Very happy with my experience at North Star Buick GMC. Dan the salesman was Great.

  Sommer McIntyre
8 months ago
Casey Bender is a great saleswoman! She was so informative and helpful! She made the whole experience a breeze! So happy with our purchase and loving my 2023 Buick Encore GX!

  Tom Spagnolo
7 months ago
Recently purchase a vehicle at Northstar Buick. Al and his staff, Nick and Casey did a fantastic job! Professional courteous service throughout the transaction.