Kenworth of Pennsylvania

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Elizabeth Taylor
a year ago
The customer service here is by far the greatest I have dealt with. They were very polite and when our truck was not going to be completed by the end of business, they gave us a car so we could get to the hotel. They are very knowledgeable and also very puppy friendly. Thank you so much for the hospitality that you showed us.

  Me Me
a year ago
Great customer service! Communication is easy. Everyone is very helpful, and knowledgeable. Had my truck service here a few times for electrical, clutch replacement, and other repairs. I always get top-notch service. S&M

  Mike Schul
7 months ago
Parts dept was very helpful. Took the time to provide informative information. Makes me more likely to get my truck serviced and repaired there.

  Marty Thomas
a year ago
Jeremy stated in touch with me via email or phone to keep me updated on clutch repair timing. Allowed me to go pickup parts to keep the repair flowing smoothly. Completed job before time promised and worked with warranty to keep my costs low. Thank you Jeremy.

  Gilbert Wade
7 months ago
Good assistance with a nite drop box Thanks

  Joe S
9 months ago
Really professional and great communication. Really appreciate dealing with Jeremy. We are not in there often but he always remembers me.

  Phil Araujo
a year ago
Came here a couple of months back for some emissions issues. Paccar MX-13. Needed a new NOX sensor, the one that's on the exhaust. Also new thermostats.The people here are very friendly and very adept at customer service. Rich got me with Jeremy the foreman right away and wrote me up.It was also a Thursday and they had a full shop but they still managed to save my behind. They offered me a car to use for the day to get food and such. Tanner, the technician, did great work and I was able to speak with him and he fully explained everything he was doing.Also, be aware that they may not always be able to just take people in like that depending on the circumstances of the day and availability, but they really tried and got me in and out in about 6 hours.The service here is impeccable and I was provided with estimates all along the way and I ended up paying even less than I was quoted. Also the parts and accessories department here I find to be quite affordable. I wish I could say the same for some of the other Kenworth or Peterbilt shops in the area.Going forward, I will only be stopping here for any specialty work if the circumstances allow. Everything has run smooth since. Wonderful job, York.

  William Cronin
2 years ago
TOP NOTCH crew here at this Kenworth!!! Hands down the best shop I ve been too in 21 years OTR.. They update while you wait from very KNOWLEDGEABLE service!! Came if for a thought to be injector failure turns out just rubbed wire harness and and short in park lights fixed up in no time flat!! GREAT AWESOME SERVICE!! Thank you very much for making a shop experience not a bad thing!!

  josiah harder
11 months ago
The guys here are all extremely nice and were able to work on my truck the same day I called. Rich the manager even bought me Chick Fil A.

  Abby E
3 years ago
Jeremy, in service, was courteous and professional from the start. He arranged for the Axle Surgeon to come out and repair my W900L, and his technicians were right on the stick with finding the problem and completing the job in as timely a manner as humanly possible. Stuck right to the estimate and was also very helpful in finding a place to stay and food recommendations in the area. As an owner operator, I highly recommend this Kenworth repair shop. No waiting, no BS ... took me right in and got the job done and done well.

  Joel Trommer
5 years ago
Blew the water pump on my truck and showed up unannounced. Within 15 minutes my trailer was dropped and my truck was in the shop. Had to wait over night for parts so Rich (Branch manager) gave recommendations for hotels, and even dropped me off in his personal vehicle. Even made a pit stop at the Rutters for me. Jeremy in service was on top of letting me know what the status was on my truck, and his timeline was perfect. They sent someone to pick me up fro the hotel and had everything ready for me when I showed up. Excellent experience, treat you with respect and like you're a human being. Thank you to Rich, Jeremy, and the rest of the crew for getting me back on the road as quickly as possible. Highly recommend!!!

  Tracy Cooper
6 years ago
My Husband works for Atlas Van Lines and our speedometer stopped working .Took our truck here and got us right in. They had to keep it overnight to finish. These guys went out of their way to get us to and from a hotel for the night. I wish all Kenworth repair shop treated customers this nice. We want to thank Jeremy, Rick, Ryan, Cameron, and Tanner for being awesome. Wish we could give them more stars.

  Metalpro Metalpro
2 years ago
Rich in the shop was super helpful. Promptly diagnosed problem, changed out contaminated fuel filters, cleared codes, and got truck back on road promptly.

  Nathan Rine
4 years ago
Outstanding customer service. Knowledgeable staff willing to answer all questions. Willing to listen to driver and diagnosis the issue and not just read what the computer says. Shining example of what all service centers should strive for.

  Sharon Porter
6 years ago
Salesperson was courteous and located parts that we requested and let us know where we could find other parts that he did not have in stock thanks we needed as soon as possible. Will definitely come back for other parts and service.

  Jennifer Doidge
3 years ago
Really nice people. They're trying hard to find a problem that no one else can figure out. I'm a company driver so I couldn't tell if the prices are good or not.

  Carmen Benegas
6 years ago
Quick service they will go out of the way to help their customers . They did not have a tec for Thermoking and they called and a tec from another store to work on our tripac in this location we appreciated thank you

  Dominic Morris
2 years ago
Excellent service! The guys are by far the best of any Kenworth we've been to! Thank You Guys, you were all wonderful

  Thymorical Zenyzopilas
2 years ago
top notch customer service here.. needed a part no one had and we found it nonetheless.. if I could choose where to break down I would choose here..

  Jason Spangler
a year ago
One of the better KW shops that I have been to. Highly recommend.

  Marc Rathgeber
2 years ago
Very professional, parts were readily available, and staff was knowledgeable.

  Keith Troup
2 years ago
These guys are niceThey get you your truck back as quick as they can

  Tammy McNeff
3 years ago
Very nice and professional. They kept me updated on the truck.

  Ben Sirtonski
5 years ago
Hands down one of the best paccar dealers I ve dealt with. Jeremy in service knows his stuff

  Frankie Montalvo
6 years ago
Best Kentworth ever good people they are wonderful they go out of their way to help their customers

  Brittianie Brown
5 years ago
Very responsive and respectful outgoing people good at thier jobs

  Kim Garrett
6 years ago
They did good work however the cost of lt all was very expensive

  George Ress
3 years ago
Good people, easy to deal with!

  Nathan Kennedy
3 years ago
Great place for parts and repair

  Stephen Thompson
4 years ago
Those guys are great!!!