Complete Automotive Repair & Service
4.5 (62)
470 Allegheny Dr, York, PA 17402
(717) 845-2277
completeautoyork.com
Claimed
Accessibility
- Wheelchair accessible entrance
Introduction
Complete Automotive Repair & Service is a highly reputable auto repair shop located in York, PA, offering a wide range of services including electrical repair, general repairs & maintenance, auto engine diagnostic, engine repair, and more. The shop is known for its accessibility, excellent customer service, and knowledgeable staff.
Services offered: Auto electrical service, Auto radiator repair service, Auto tune up service, Brake shop, Car inspection station, Transmission shop.
Complete Automotive Repair & Service Reviews Summary
Pros
- The staff, including Pete and Mark, are exceptionally honest, helpful, and provide detailed explanations of charges, making customers feel valued and informed.
- The team exhibits excellent customer service, professionalism, and patience in addressing car issues promptly and thoroughly.
- The shop is praised for its fair pricing, quality work, and the ability to explain car problems clearly to customers.
Cons
- One negative review highlighted a discrepancy in the need for brake repairs, indicating a possible lack of transparency or misdiagnosis.
- Another customer expressed dissatisfaction with the inspection process, citing inconveniences in scheduling and potential discrepancies in recommended services.
Suggestion
To ensure consistent service quality, it may be beneficial for Complete Automotive Repair & Service to review their inspection process and communication with customers regarding necessary repairs.
Positive Words
honest, helpful, professional, fair pricing, quality work
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Matubhai shah
5 months ago
Amazingly honest auto repair garage.Peter and Mark are very helpful and explain in depth regarding charges.I would recommend this place to each and every automobile owners.We moved from NJ to York, PA 3 years ago, and once we found this place ( our son in law is a loyal customer), we are customers for life!Thanks guys.Services: Electrical repair, General repairs & maintenance, Auto engine diagnostic, Engine repair, Auto battery maintenance, Auto emissions testing, Vehicle safety inspection, Auto maintenance, Oil change
Katrina Perry
10 months ago
The team at Complete Automotive Repair - Mark, Pete and Susan exhibit excellent customer service. Always courteous and professional, they go out of their way to ensure your car is working safely. They are patient with questions and service the car as soon as they can, with excellence. I highly recommend the team at CARS! Thank you!Services: Tires, Auto brake repair, Vehicle Inspection, Brakes, Auto maintenance, Oil changeServices: Tires, Auto brake repair, Vehicle Inspection, Brakes, Auto maintenance, Oil change
Audrey Nicholson
9 months ago
I ve been going to this shop since high school and I can t say enough good things about the shop and the people. Pete explained everything in perfect detail so I could understand why I trusted their team with my car once again. Not only did he thoroughly explain everything to me, he even contacted my mother to go over the problems as well. Overall, I am very grateful to have such an awesome team right around the corner!Service: General repairs & maintenance
Megan Chan
a year ago
I cannot recommend this place enough. They are exceptionally professional, knowledgeable, fair, and just all around a lovely group that does excellent work. They have come through for me multiple times when I was in a bind, and I continue to drive back to them even though I now live 3 hours away. Their prices are more than fair for the great work they do. Pete and Mark have been wonderful, always clearly describing what is necessary to keep me safe on the road and my car running well. They always give me options to decline service that is not immediately necessary and recommend timelines for the completion of that work. This is the kind of place I usually only recommend to my family and friends. Check them out and I m sure you will agree!
Andy Hartman
8 months ago
Just had our Suburban inspected and repaired for another year! We really like dealing with Mark, Susan, and Pete! They explained the work needed, showed the faulty parts that were replaced, and made our truck drive like new. Just made a trip to the beach and thoroughly enjoyed the drive. We try to keep the truck in top shape as it s our family vehicle and safety as s the main focus. We will continue to come back to CARS as they are great people and a great local business.Services: Steering & suspension repair, Wheel alignment, Brakes
Carol Kaye
2 years ago
As a woman, I always felt uncomfortable taking my car for repairs until I found CARS. The owners, Mark and Susan are the best. You can trust that if they tell you something needs fixing it does. Never got that ripped off feeling from their business. Their prices are right and they, and their crew, are always professional and get your vehicle back on a timely basis. I m glad their business survived the pandemic, I don t want to ever take my car anywhere else.Services: General repairs & maintenance, Wheel alignment, Brakes, Battery, Oil change
Kelly Vanderbrink
a year ago
During a recent trip to Lehigh, I had a minor vehicle issue while driving north on 83 two exits south. We call Complete Automotive Repair and Service from the highway and spoke with Mark the owner. After describing the problem, he said he could have someone take a look very quickly hoping we could make a child's XC race. Mark was waiting waiting when we pulled in with tools at the ready and had us on back on the highway in 20 minutes after an quick fix. Thank you to and your staff. We do not live in York but would certainly take our vehicles here if we did.
Noelle LaFaver
2 years ago
Came here for my inspections and to see if anything was wrong with my brakes (Ford Fusion = awful brakes). Mark and Pete were super honest and lovely to talk to about any problems and advice. When I went to get my car, Mark even came out with my cracked coil spring to show me and took the time to talk repairs through. They were the only ones to actually show me a broken part and talk me through car repairs - super impressed. They respect their customers and care about them!Services: General repairs & maintenance, Brakes
Gene Myers
a year ago
09 f-150 for state inspection they fail it for rear brake pads and rotors. Before I took the truck in I pulled right front tire and left rear tire and check brake everthing was good. They would do the brake for $500 to pass the inspection. Took truck to another garage and it pass no trouble with rear brakes.
Mary Conrad
2 years ago
Been using this shop for many years. I have a 2011 Chevrolet Traverse and the only shop I will take it to is this shop, it still runs like new. Mark and Susan and their crew are the best. Honesty and fair prices are a must when your on a fixed income, and I get that here.Services: Tires, General repairs & maintenance, Auto engine diagnostic, Wheel alignment, Brakes, Air conditioning, Battery, Oil changeServices: Tires, General repairs & maintenance, Auto engine diagnostic, Wheel alignment, Brakes, Air conditioning, Battery, Oil change
Jes Ann
3 years ago
I absolutely cannot recommend this place enough!! They are wonderful, friendly, and honest people. I've had nothing but issues with a new car I bought and they've helped me navigate what to do every single time and have never tried to cheat me in any way. They're honest and keep you informed about your car, and they also explain things easily for those who are not car-savy like myself! I've been going to them for years and will always recommend them!
Douglas Morgan
3 years ago
After my visit, I won't go anywhere else. I called around 8 different shops to fix an issue with my hyundai sonata hybrid electrical system. No one would touch it and they all told me to call the dealership. Dealership quoted me at least $3000.I called here and they told me to drop it off and they would fix it, even though they were pretty much booked. The manager Pete kept me up to date on everything they were doing every step of the way.They were able to fix my electrical issue, change my brakes, and fix a broken sway bar (that was missed on previous inspections), for a 3rd of the price that the dealership quoted me just for the electrical. Top notch service and people!Services: Electrical, Brakes
Mike Schul
a year ago
Amazing! Very friendly, clean shop. The owner and his wife were wonderfully friendly and able to get my daughter's car in right away. I recommend this shop for all car repairs. They especially love York College students and military. Thank you!!
Jade Emig
4 years ago
Took my cars here for years before I moved out of state too. Can be a little pricey side, but you'll never get ripped off. Mark is incredibly knowledgeable and will happily talk your ear off about your vehicle if you let him. He does quality work and you can tell he's genuinely passionate about it.
Sweitzer drums
3 years ago
I would give 6 stars if I could. I recently purchased a 2010 Mini Cooper clubman s which had a bad thermostat and coolant pipe and overheated. Mark and Pete sprung into action and ordered the right parts for it (I ordered the wrong parts, there s different variations of the thermostat). Had it back together and running good in no time. I tried to do the job myself and broke a bolt that holds in the thermostat which is when I decided to take it to complete auto, where mark was kind enough to let me borrow his own tools to try and get it out myself and save the repair bill (I still couldn t get it out unfortunately) Not many shops will do that. I felt extremely comfortable with my car in their hands and they did an excellent job servicing it. I HIGHLY recommend complete auto to anybody looking for knowledgeable, kind staff and quality work at the right price. To mark and Pete: thanks so much for helping me out. I will be back for future work along with anyone I know who needs it.
Frank Miller,III
7 years ago
Mark is a very competent and honest mechanic. Traits difficult to validate in this day and age. Mark is capable of diagnosing and repairing on old and new vehicles. I've had Mark work on many of my vehicles and recommend CARS to people looking to start a relationship with someone who cares about you and your vehicles safety. Too bad he moved from Queen Street, it was very convenient for my family, but service is very good and pricing is fair. You get what you pay for.
Jim F
2 years ago
Complete Auto provides what rarely exists anymore...an HONEST place to take your vehicle that provides THOROUGH, EXCELLENT SERVICE! I recently had timing issues with my 2011 BMW. After researching & looking over my car, they found that BMW issues an extended warranty to my car which would save me over $1000. They sacrificed taking my money & referred me to a dealership to help save me money! Wow! You don't get that everyday! Even after the dealership charged me for diagnostics but couldn't guarantee me anything while wanting to charge me thousands of dollars...Pete referred me to seek another dealership which was in Manheim that took care of my car. Mark, Pete and Susan and their crew do GREAT things the right way! I have gone to them first before and I will continue to go to them first again!Services: General repairs & maintenance, Electrical, Auto engine diagnostic, Engine repair
ROBERT TEAGUE
6 years ago
Mark (owner) treats his customers with kindness and respect. He also has the ability to diagnose and fix problems the right way! He s kept all of our family vehicles in great shape for 10+ years! He s also got some great guys working there as well! CARS is the best automotive shop in York!
Tom H
3 years ago
Complete Automotive Repair & Service took care of my 2002 WRX, replacing a rusted out fuel tank and fuel system components. Mark and Pete took the effort to perform exactly what I asked, and did an excellent job- above and beyond! I am very grateful to have this shop nearby. A+Service: General repairs & maintenanceService: General repairs & maintenance
Austin
4 years ago
If you need a vehicle inspection do not come here!!! They are not intrested in doing Inspections.. I called asking about any openings for next week. I wanted to drop my vehicle off at 12 or 1230 and just wait for my vehicle to get inspected I didn't know this was a big deal. Unfortunately i have noone to pick me up and bring me back and I cannot leave my vehicle with them all day! They expect you to either drop your vehicle off the night before or early morning and leave it there all day! So if you work full time and think you can drop it off after noon sometime and wait for your vehicle to be done think again. I believe I spoke with a Pete during our conversation he was rude and made it seem as tho I was inconveniencing him I was friendly I tried to work with him asking if I could bring it in around 300 pm it does say there open till 530 pm but who knows I'll just take my vehicle some place else but figured I'd leave this nice review
Nikki n Chad Camper
4 years ago
They failed my car saying it needed new brake pads, rotors, and calipers for over $1000. I picked up the car and had a friend do the work- he said it only needed new pads. There was nothing wrong with the rotors and calipers. So I decided to take it somewhere else for the re-inspection and it passed with no issues. Seems like CARS tried to scam me with parts and labor my car didn't need.
Angie Saylor
10 months ago
Great place for your automotive needs. Friendly people, thorough service, very clean shop, affordable pricing.
Jacob Scheiterlein
11 years ago
This shop is awesome! They are very friendly and helpful. We bring all of our cars there.@Dani - sorry to let you down but just about every shop you go to is going to turn you away with a flat that needs immediate attention. I've had this experience with many shops quite a few times and they all want to schedule a flat repair.
Helen Rich
5 years ago
We were visiting from out of town, and on Christmas Day our suspension developed a horrifying clunk. I dropped my car off the next morning here and they had it fixed by the afternoon! Very fair prices and helpful, nice people. Highly recommend.
Warren Somerville
3 years ago
The only place we bring our cars. Honest work at a fair price. They always take time to explain all proposed work to make sure we are comfortable before proceeding. Never any surprises.
John Gregonis
6 years ago
Mark I have no idea how the previous review was created in my name. So to set things straight, I will say that there has never been an experience when CARS has not provided excellent service and suggestions for keeping my vehicles in tip top shape!!
Tyler Ambrose
2 years ago
Most honest and knowledgeable mechanic I have been in contact with. Will walk you through the process in which things need to happen to fix your vehicle. Clear and meticulous in their work.Services: Transmission, Electrical repair, Exhaust, Steering & suspension repair, General repairs & maintenance, Electrical, Auto engine diagnostic, Engine repair, Wheel alignment, Brakes, Air conditioningServices: Transmission, Electrical repair, Exhaust, Steering & suspension repair, General repairs & maintenance, Electrical, Auto engine diagnostic, Engine repair, Wheel alignment, Brakes, Air conditioning
C
2 years ago
I take all of my vehicles to CARS. Trustworthy group, and Pete is great to deal with. I'd recommend them.
Tim Kane
2 years ago
Been taking vehicles to mechanics for 50 yrs. This is the best shop ever. Great people. Great service. Reasonable prices.
Kurt Gordon
6 years ago
Always a good experience at CARS. Always very honest about the necessity of work and I have never experienced any upsale pressures. All the work I have had done here was done quickly and done right.