Willow Grove Automotive, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  khadijah cope
a month ago
I had a tow truck driver pick up my vehicle that was COMPLETELY STRIPED WITH FLAT TIRES. I ULTIMATELY HAD TO JUNK MY CAR DO NOT GO TO THIS SHOP I ADDED PHOTOS OF HOW I RECEIVED MY VEHICLE. PLEASE DONT GET YOUR CAR FIXED HERE. THIS SHOP SHOULD BE SHUT DOWN !!!!! IF I COULD GIVE 0 stars I wouldPlease please please don t go here they promised to diagnose and fix my car within 2 weeks and that diagnostic turned into 6 months with little to no communication from the owner Perry. After several months I reached out to Perry repeatedly to get a determination on my car since coming to a resolution seemed to take extremely long he and was dependent upon him purchasing a part that I stupidly waited for him to get back to me about to end up getting told he could not get it and it would be at a dealership if I found one, until then to leave my vehicle there with the understanding of getting it towed when the part was found. I recently found the part and paid for a tow to pick up my car, the tow driver was told to leave because the shop was owed $700 for putting a battery in the car to get it started and a new fuse. I called to discuss what I thought was a misunderstanding and Perry hung up on me a total of 10 times. He told me I was not getting my vehicle until he was paid. I became so frustrated due to being hung up on I came to the shop to discuss the issue Perry told me to get off of his property. I ended up calling the police and a officer assisted me with getting my car back after agreeing to take out what he put into the car. I had a tow truck driver pick up my vehicle that was COMPLETELY STRIPED WITH FLAT TIRES. I ULTIMATELY HAD TO JUNK MY CAR DO NOT GO TO THIS SHOP I ADDED PHOTOS OF HOW I RECEIVED MY VEHICLE

  Martin Alexandrov
3 months ago
Been coming here for almost 10 years, bringing not just my cars but those of family and friendsGOOD. HONEST. MECHANICS.It s that simple reallyWhen I was kid who could barely afford to fix his car, they always treated me with respect when I would provide my own parts, and they always explained the bill without an attitude or condescension when I had questions.Oh, THEY RE FAST AS HELL!Thanks Perry and the crew, I ll be sending folks your way for a long time to come

  Janet Estrada
5 months ago
Honest, trustworthy, and does great work. Perry was recommended to me after a couple of bad experiences with Tom Sawyer and other mechanics. As someone who doesn t know anything about cars at all, it s easy to feel like you could be taken advantage of, so it was important to find someone who wouldn t do that to me. So, if you re in a similar situation, know that coming here you re in good hands.

  Cynthia Smith
4 months ago
Will only take my car to Willow Grove. It is hard these days to find honest businesses especially mechanics. I trust them so much with my vehicle. They are really nice people. Will always go to them and refer them to my friends

  Daphne Johnson
7 months ago
I took my car to Willow Grove Automotive for this first time and it was a wonderful experience! They took my car without an appointment, which that alone was amazing. I was expecting to be without my car for a couple of days because that has been my experience with other auto repair shops in the area, but that was not the case, my car needed major work and they had it completed within a reasonable time and I picked my car up the same day. I was shocked. Also Perry, was super nice and knowledgeable. The price was reasonable for what I got done. I have to say I think I found a new Auto Repair Shop!Daphne

  C.J. Leonard
4 months ago
Straight shooters that stand by their work. Perry and team explain the work in detail for me each time, whether it s routine maintenance or something random pops up for repairs. My family has brought all their cars here forever. Appreciate the peace of mind they provide when coming here.

  Josh Frazier
a month ago
Very fast and affordable service. They make you feel like family amd understand a vast majority of automobiles and their little quirks.

  kyle silva
10 months ago
They did a great job, really friendly! Replaced clutch in a couple days for a reasonable price and helped explain what needs to get done. Clutch feels great to drive. Will be going back for all the other stuff my car needs.

  Andrew Bannister
8 months ago
We were recommended to WG Automotive from our neighborhood FaceBook page. We ve used them 3 separate times and have been very satisfied each time. They work quickly and the quality was great.We would absolutely recommend anyone go to WG Automotive.

  Maisha Richardson
5 months ago
Best auto spot around. Tire service is superb!! They are professional, on timeand thorough!!!

  Eric Henderson
7 months ago
They their best to get the job down for the customer and not focus on getting every penny out of you. Great service!

  Holly Neibauer
a year ago
I've been going to WGA for about a year now, and at 51 years of age and having been to many mechanics over time, I have to say that WGA is superior to all of them. This was the first time in my life when I could reliably take my car to a mechanic and not leave with hundreds more in unexpected repairs. This company is honest; their repairs are done in a timely manner; the charges are in line with other mechanics; and I have never met one unfriendly person there.Services: Air & cabin filter replacement, Vehicle Inspection, Brakes, Auto maintenance, Oil change

  Jen Bligen
a year ago
This is the best mechanic I ever had! As a woman I feel like I can trust them.. I'm surprised everytime I get my bill because it's always lower than what I imagined. I'm always expecting to get a long list of items that need to be fixed and that never happens. Try them and see for yourself!Service: Vehicle InspectionService: Vehicle Inspection

  Megan Tyr
4 years ago
I have been coming here since 2018 for annual inspections and if I have any concerns or work needed to be done on my vehicle. My Auntie recommended them to me when I first moved here, she has been here for 12 years. They are thorough, informative, and reasonable. They have a great rapport with the community (you can tell with every long time customer that walks in) and have been in business for 30 years probably because their customer service is great. Making an appointment ahead of time is recommended, but I've come in randomly during the middle of the day and didn't have a crazy long wait for things like an inspection. Also, you can come early in the morning and not have a crazy long wait. Lastly, a small perk about their location is that you can easily walk to Old Navy or Barnes & Noble nearby to fill the time while they work.

  Lisa Dryden
3 years ago
They are very nice. Very accommodating to your schedule. I've never met Dave but he's so nice on the phone. I've had my car inspected here 2x now & would recommend them to anyone who needs a good mechanic. And I know many of my friends & neighbors have been using them for years.

  Mark Leeper
9 months ago
First time using WGA and will use them for all future automobile needs. Friendly, took my car without an appointment and got an inspection in a reasonable time. Don t try to sell you on anything. Just give the information needed

  Mo Etienne
4 years ago
The service here is so good. I never have a problem bringing my car in for same day service and getting it back quickly. Plus the explain everything wrong in a simple and easy to understand manner. Prices are great too. So glad I found these guys.

  Daniel Williams
2 years ago
Very responsive and got my vehicle in for service right away. They communicated with me via phone the steps along the way and sought verification from me, to get the ok to proceed with the methods of resolving the issue with my vehicle. I would go back again to get the replacement piece installed once it is no longer back ordered.

  B G
3 years ago
Thank you for your service! I've got a nail in my tire. Called around 5 shops and got the quoting price $35 and up. Called this office and got the realistic price under $25!!! The manager (young but with old school customer service manners) was everything that customers would expect. Thank you! The job was done under 10 minutes!!! Thank you to technician as well. Would highly recommend their service.

  christina zalite
10 months ago
Horrible place. I showed up for my inspection appointment taking time from work, to learn from the front desk person that I am not on the list. He was also abrupt and dismissive.

  James Gotti
2 years ago
I was quoted on my air intake at 500$. The next day it was raised it to 700$. The day I picked the car up 950$. The same day I got the car back my check engine came back on. I ran the codes at Autozone and my banks were coming up lean. I took the car back and they said they would take it apart and check for any mistakes. They said it was good to go. I just took it to another shop and they ran a smoke test. The brand new part that I paid 3x the price for at willow grove auto is leaking everywhere and I have to get it replaced AGAIN. This new shop I m going to is giving me a 2 year warranty on the part willow grove auto replaced 6 months ago that wasn t put in right and most likely was cracked when it got put in.Services: Auto engine diagnostic, Engine repair

  Samantha Pellicciotti
3 years ago
I need to get an inspection ASAP because I waited last minute and couldn t get out of the house because I have two toddlers and the COVID19 going around. Well they came to me the next day picked up my car and my inspection was finished in no time! Found out I needed new tires as well and they did those the same day as well! Great place, would highly recommend!

  Teresa Mursalov
4 years ago
When I went to get into my car today I realized I had a screw in my tire and it was totally flat, I honestly did not know what to do. My brother suggested I call Willow Grove Automatic and see if they could come out to help, and well they did! Within 15 minutes heyt came out, put air in my tire, and drove it to the shop to fix it. I am so happy with their service and how they handled everything with all that is going on. I am forever grateful that they could help me and were able to patch it saving me a lot of money. I will be using them for any issues I have in the future.

  Patrick Montgomery
7 years ago
Hands down the best service station in the area. Really great service. They are very honest. I've had a lot of bad experiences at other mechanics, and I will never go to another. The peace of mind that I'm not going to get ripped off every year for Inspections is so nice.

  Shannon LaRoche
7 years ago
I've lived here a few years now and they were recommended. Always a good experience. I never feel overcharged or hassled. I've had brakes done, all my annual inspections, and some other minor things with no issues.

  Kevin Ingram
4 months ago
Great job on repairs and fair pricing.

  Kim H
9 years ago
I stopped in at lunchtime to have my car looked at and when I told Rick I was not from the area, he and his team looked at my car immediately. It ended up being a simple problem and fix, but I was very grateful to be in and out quickly. If I end up in the area and need service again, I would definitely come back.

  Michelle Mcmanmon
6 years ago
I've been a customer since 1990, they're knowledgeable, helpful, and I always trust their diagnoses. I won't go anywhere else. Just last week had my car in for what turned out to be a transmission problem. I can't say enough about WG Auto's honesty and integriity.

  David Conaron
2 years ago
I have been using this mechanic for 16 years and I've never had a problem with them. I can't say that about any other mechanic I've used. They have been fair and honest with me about my cars.Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change

  Dave Arcaro
5 years ago
My family has been having our vehicles serviced here for years. Great staff and completely honest and reliable. Never take my vehicles anywhere else. Thanks Andrew for all your help.