Sam's Club Tire & Battery

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  S F
3 weeks ago
All three associates in the tire center were very helpful: James, Tara, and William. They carefully explained what was wrong with my tire and why it needed to be replaced. I came back an hour later, because my spouse had additional questions. James again took his time to answer my spouse s questions as well.Thank you so much for the great service!

  Sarge
9 months ago
Bad Tire Service with a smile! I'm a customer of Sam's Club since early 2000s and generally like shopping at Sam's on a weekly basis and spend at least 3 - 5 hundred each time I shop there. I personally think they should just get rid of the Tire Service as it only gives the company a bad rep. For the past decade, I've tolerated long back order of Tires, Tires not in stock but sold to me, massive line and day lost for installation of tires(black Friday deal), nobody picking up the phone at their desk and today(for the last time) call center not being able to contact the front desk. So this will be my very last attempt at Sam's Tire center.They have apparently started forwarding calls to a call center to work as a middle man between the front desk and the customer. The problem is that the front desk at the store still do not care. The call center repeatedly contacted the store trying to schedule an appointment after my tires were ready for pickup, no answer. I'm placed on hold each time the call center tries to contact the store, so I know they are trying. Alas, the call center agent asked if I can just drive in and do a walk-in for the installation. Being a Plus member, I go in at 9AM since the tire center opens at 8 for Plus members. I get there and stood waiting for over 10 minute before someone came to the desk. The lady literally was walking around taking inventory while she saw me standing at the counter and no one else there besides me. When she finally got around, I was told they cannot take me in because they are too busy. I had to schedule in for evening or another day. Mind you, I've taken the day off to get this work done. I let her know that I was working with the call center that couldn't reach your store Tire department and that they asked me to drive in for service. The answer remained the same with a smile, we can schedule you for another time.I got out went across the street to a local tire store. They had no problem taking me in and to my surprise the tires cost me less than Sam's. I came to the realization I'm paying annual membership fees to get poor service. I'm very disappointed, Sam's you can do better!

  Phil R
4 years ago
Very rude customer service. Scheduled a seasonal tire rotation for 8:00 a.m, waited 30 minutes for someone to staff the help desk despite having customer service call for an attendant multiple times. Was then told I was late for my appointment. Generally mediocre work as well. The last 2 seasonal tire swaps required me to have my wheels re-balanced at independent mechanics shop as wheel vibration was uncontrollable at highway speeds. Good deals on tires themselves but terrible service, bad enough that despite my warranty for my current tires I'll be paying another mechanic just to make sure it's actually done right. Poor reflection on an otherwise good Sam's Club.

  Morning Mug
a year ago
Not what it used to be - Sam s Club tires dept used to be the main reason why I renew the membership but now, I renew only because it s close to my house. They change the rules often about needing to make appointment or not each time we go in. We have a total of 3 cars with tires installed. Last time they installed our tires incorrectly and the air was leaking out of two of the tires only after two weeks of being installed. I would say avoid if you have other options.

  Tito Kourbeh
4 years ago
Extremely disappointed - I will cancel my Sam's membership.When buying tires, SAMs should let us know we need appointments, driving 35 min each direction to take an appointment is not a pleasant experience. Then driving back to the appointment for the employee to tell you... OH.. your appointment is next week.. is not something you want to hear after 3 weeks of waiting while you can't pass your car inspection!!!God bless Costco.. never had any issues with them!

  Anthony R.
5 years ago
Purchased tires from this location but they dont make appointments to have them installed. Its based off a first come first serve basis. So you will have to keep calling or taking a chance to come in to have your tires that you purchased from them installed. I wouldn't call that great customer service. In that was told to me after waiting for 15 minutes while the customer service rep didnt acklowdge I was standing there until I got there attention. Customer service needs to be improved.

  K F
4 years ago
Two stars are for the tires..however i had double check my bill as the instant rebate didnt come off as promised...I'm glad i ran the numbers and called prior to scheduling the appointment. I knew what it was supposed to be with taxes, Tire disposal fee etc...It would behoove you to check the reciepts and call ahead to get the full cost of tires with taxes and fees included because you could wind up paying more!

  J. P.
3 years ago
DO NOT LET THEM TOUCH YOUR CAR. Don t let them fix a flat tire. Don t let them install a new tire. Just don t let them anywhere near your car or truck.I made the mistake of purchasing tires from them and had a slow leak on one of the tires. I took my car to them twice and each time they couldn t find the leak. Last time, they not only wasted my time by not finding the leak, they installed the tire back on the wheel incorrectly.It gets worse. I found out that didn t use the lift points on the car and caused then metal (not meant to be used for lifting the car) to bend completely out of shape and also bending the body panel out of position.I took the car to my mechanic and he was able to find the slow air leak from the tire before I even had time to sit down to wait.

  David Henning
5 years ago
Great place for batteries, haven't bought tires here yet!

  Sakima Young
2 years ago
Terrible customer service