Baierl Cadillac Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bill Bard
4 years ago
The service advisors were very personable and professional. The waiting are was neat and clean, as was the showroom. Everyone of the staff from the person greeting me as soon as I pulled up in the service entrance to service advisors, salesmen and even the person sweeping the floor in the service entrance was personable, curious, and professional. I've been a customer of Baierl Cadillac since 2011 and have always been treated personable, curious, and professional. My 2019 CTS was serviced and washed and returned when promised. Thank you for a job well done.

  William Andrews
4 years ago
Just purchased a certified Cadillac from Bairel. I've purchased many cars and dislike the process. That is until I purchased from Bairel. It was a quick, painless, experience. They gave me a fair price for my trade in and were very fair on the price with the vehicle I purchased. I have done thank you's in order.Larry Sano, thanks for getting all the ducks in a row before having me come out. It really improved the customer experience. Thanks for tolerating all of my texts!Jeff Nock, thank you for helping me out with the price of the car and giving me a fair price on my truck. I do appreciate it.Brett Garnder, thank you for going to bat for me with the finance companies. I know that took extra time and was probably a headache. Thank you for your hard work.Iffi Ali, thanks for showing us the car and what all of the buttons were for. I appreciate you getting us signed up for onstar to save us the hassle.Baierl Cadillac and Chevrolet have a great team. I will be back for my next purchase!

  kathy Lafon
a year ago
a minor aminor issue with my side mirror...but for driving it was a major issue. 2 other dealerships couldn't help me on a Saturday morning. Avery at Baierl told me to come over and he would look at it. He fixed it in less than 2 minutes! High praise for him and Baierl!

  Dave Wall
3 years ago
I purchased my ATS at another Cadillac dealer, but took it to Baierl for routine service due to their proximity to my office. And I'll be back - because their staff made the visit so pleasant. Kudos to Regina and Leanne in the Service Dept (and the gentleman who shuttled me to my office while they serviced my car). I'm sure that they were busy, but they didn't show it; instead they took their time to answer my questions, and made me feel like I was their favorite customer.

  K Senneri
4 years ago
The service appointment was a good experience. It took less than 10 minutes to drop off my car for scheduled maintenance. Within 10 minutes of dropping off the car, the shuttle driver and I were on our way. The car was ready before the time I was given. The paperwork was ready when I got there and I was on my way within 5 minutes. The car was cleaned inside and washed. I am completely satisfied with my appointment and service.

  Dean Jameson Sr
4 years ago
Our sales person was good. The dealership itself seems to be focused on money money money. The sales people themselves do seem interested in what we were wanting. It's possible it was just the man we had was good at his job and not too pushy. But I probably would not buy a vehicle from the dealership. No reflection on the sales people just the dealership I wasn't comfortable with it.

  Jennifer Ridgley
3 years ago
Could not be happier with the process of leasing a new Cadillac with Baierl. Everyone from the management team, to the sales and finance people were a pleasure to deal with. It was an easy, no hassle process. I knew what I wanted and they delivered within 48 hours.

  Cindi Yurkovich
3 years ago
The woman working the Service Desk was extremely friendly, knowledgeable and could process information in the computer extremely quickly. She called with an update and was able to answer all my questions.Very nice person and good at her job......

  Vern Edwards
9 years ago
My wife and I had a great sales experience with Baierl Cadillac. Don took his time and explained the products and model features from top to bottom and really helped us pick out the perfect car. Because he was unexpectedly unavailable, Joe helped us negotiate the deal and handled the delivery. Together, they made us feel completely comfortable not only with the car we selected, but with the purchase and delivery. Baierl Cadillac is certainly a notch above!

  Scott Crum
3 years ago
The team at Baierl Cadillac, starting with Duke our sales consultant, were fantastic. Took all the time we needed to explain models and also with test drives. The finance team had all the paperwork ready to go so signing and picking up our new vehicle was a breeze.

  Michael Schmidt
2 years ago
Every aspect of the purchasing process was well organized and proceeded with a flawless and relaxed manner. The sales manager also took the time that's necessary to explain how to work all of the high tech features, which is certainly invaluable when considering your next vehicle purchase.

  Daniel Robb
9 years ago
There was zero pressure on the sale from the start which I love. Ian took as much time with us as we needed and did not rush to go anywhere. I came back and did the purchase and it couldn't have been more pleasant. They really treat you well and would recommend to anyone.

  Holly tucci
2 years ago
We had a super experience at Baierl Chevrolet. Our salesman Kyle was helpful, kind and entertaining. Awesome guy to deal with! Kudos to the manager also! Recommend both the dealership and Kyle.

  Renee Anderson
5 years ago
I have had a great experience with the sales staff, the financing staff and the roadside assistant staff. This one star review is for the service department. I purchased my new CTS from Baierl in 2016. Since that time, I have been getting approximately 20,000 miles out of a set of tires. I have asked questions about this as I felt something was wrong. I was told the first set of tires were high performance tires and I would not get many miles out of them. OK. The second set of tires again wore out quickly and I asked a lot of questions and was told I just got a bad set. The third set of tires again wore out quickly but this time I took my car to a new mechanic. With one look at the car, he knew something was wrong. It turns out nobody ever aligned the rear wheels and I have been driving around dragging my rear tires down the road. This caused the tires to wear in a funny pattern that SHOULD have been detected when the tires were rotated at every oil change. NOPE. Baierl would rather stick with me with a $1,400 bill every 9 months (I drive a lot) than fix the problem. My new mechanic is appalled at the lack of expertise as shown by Baierl Cadillac. Additionally, somebody has been using the wrong wrench to remove the pin from the oil pan and that had to be replaced because it was stripped. Really?! You had trouble changing the oil??? I trusted the service department to take care of my care and I have been seriously let down.

  Kerpec Management
4 years ago
I have no idea how they have 5 stars. Service almost never picks up the phone, and when you leave a message they only call back about one time in five. I had to schedule an oil change two weeks out. Last time I was there for an oil change, which should be a simple 30 or 45 minute process, I sat in the waiting room for almost 3 hours. That s not my idea of even reasonable service, let alone good service. By the way, if you want any of the things they promised you, like them sending someone to take your car to and from them for service, well good luck with that. It s a fight just to get them to lend you a car. They lost me for a client.

  Jen M
11 years ago
Buying a new car is normally a long and awful process. This was not the case dealing with Leo Parks at Baierl Cadillac. He was able to get me the 2013 SRX in the color that I wanted with all the equipment at price that I was very comfortable with. I didn't have to deal with any hidden costs/fees. What we agreed upon was what it was. He also took the time to go over everything and I mean everything with us--- There are lots of great functions that this car has and he took the time to go over them all. Never once did I feel rushed. The entire process from beginning to end was above excellent and the entire team there was very friendly as well. I am def going to recommend Baierl Caddillac and Leo to all my friends and family. Honestly, I felt 110% sure when I was leaving there that I got what I wanted and more! Thanks again Leo!

  David Duncan
5 years ago
Overall process went well but the vehicle itself was not detailed to a level that I would expect for a Cadillac of this value. It appeared to have been done in a hurry and many prep details were overlooked (plastic still covering some parts, batteries not installed in dvd player remote or headphones, scuff marks not removed, overall vehicle cleanliness especially in some less obvious areas like above the license plate and in the rear wiper area above the rear glass). Disappointed that I will now need to bring it back for follow-up detailing.

  Timothy Dekleva
3 years ago
BAIERL CADILLAC is THE place to buy your next CADDILLAC!!! I felt respected, I felt like they listened to my needs, I was satisfied with the trade in process, they worked to get me the best financing they could. The showroom was spotless, the salesman and sales manager were very polite and professional. I would recommend them to anyone in need of a vehicle. Furthermore I like the looks and simplicity of the servicecenter and I look forward to the service. Baierl is truly a 1 stop shop for all automotive needs. T.D.D.

  Charles Hecht
4 years ago
I had an appointment for my wife CTS to have the oil changed. The last couple of weeks. The weather had been raw and the vehicle showed it in side and out. They took us early without hesitation. When I took delivery after the oil change and tire rotation the CTS look showroom new in and out. Baierl Cadillac staff does go the extra mile.

  dan v (danvvjr)
4 years ago
absolutely horrible buying expirence from day one. received one key to the car without a working automatic started and the battery died within an hour I had to pay for the battery never got a key the breaks made noises I brought it in the never resolved the issue I fixed it myself then the head unit on the car is broken due to heat cracks and they refused to fix it and want me to pay 1300 when I bought the car off them 5 months ago I highly recommend you stay away from this place.

  Sheri A
10 years ago
It was a pleasure working with John to find my vehicle.Typically, I dread the "Car Buying Experience".I initially inquired about one that was advertised in the Sunday paper, only to learn it was already sold. Another advertised vehicle that had caught my attention was already sold too. John offered to go check the lot to see what else was available to meet my needs, and call me back, which he did in a very timely manner.I went to test drive the vehicle that John suggested, and purchased it that night. At no time did I feel pressured, and all of my questions were answered.Thank you for the professional manner in which you run your business. I will definitely recommend John and Baierl to my friends, and plan to come back when it's time to purchase my next vehicle.Sheri

  Jesse Gomez
3 years ago
Collision department--The customer service was very bad , they cared more about their own business than rectifying the issue at hand and did more damage to the truck that I took to them to be fixed rather than just fixing the truck correctly. It's been two months and we now have to jump through hoops to get this done. Didn't allow me to post without a star but I would rate this place a 0 overall

  Tamer Ziady
6 years ago
Always great service here. All for Matthew Little.

  Jenn Murray
5 years ago
We bought our Cadillac Escalade around October & we are having issues with the Navigation working properly so after driving an hour to get to the dealership to have someone look at the settings we are rudely told by the guy in service that you will have to wait at least an hour. The prime reason we don t buy out of town.

  Chris Parry
3 years ago
From the time i called to book the appointment through the checkin and checkout process the Baierl Service team did a great job. Regina and Leanne did a great job! This is our 5th Baierl Cadillac!!!

  Robb J. Cardimen
a year ago
Cadillac dealership is closed. Called for appointment phone just rings and rings, Google says it is now part of Bariel Chevrolet, Called that number and it too rang and rang. I scheduled an appointment with Rohrich Cadillac.

  Howard Flynn
5 years ago
Went to Baierl looking for a new Red CTS, no one would talk to me. The manager had me go for a test drive in a XTS which I didnt want with the garage technician. I didnt even warent a salesman. I went to Rorich and ordered my car and got vastly better service.My advice is save yourself the hassle and just go to Rorich.

  Irwin Led
4 years ago
Everyone was very pleasant and best of all, the problems were corrected. I was handled as the customer should be and had a very nice experience for a new customer. Thank you.! ! ! We will return to Baierl Caddie for all my needs.

  Mike Owens
5 years ago
Worst customer service ever , had my car detailed for 280.00 and did such a bad job , and scratched the entire face of my dash and did a 5 year old cleaning job , destroyed my carpet and did not install back correctly unbelievable , I took pictures and emailed , talked to service manage said he would call me back by end of day , waited all day no call or email.. business is built by reputation and quality of work ... this is the worst dealership I have ever had to deal with .. ...

  Lewis Mitchell
6 years ago
I appreciate barrel Cadillac especially the sales person Joe he has been with me for some years I feel comfortable with Joe he makes me feel important he goes out of his way to satisfy me and my friend I never felt like this with any other sales person