Import Intelligence, Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ghost does work
6 days ago
Came here to get work done on my car, was expecting to give an arm and a leg. They told me the issue wasn t that big a deal and would fix it in no time and for far less then I expected. And got some extra work done too for again, much less than I was expecting. The guy I spoke to was super chill and experienced.Highly recommended

  Brett Johnson
2 months ago
very good service- got an inspection done for a car at a nearby shop. They showed me the car, wrote a great report, walked me through some issues. I felt they went above with service for what I had paid them. Would recommend.

  Dan F
2 years ago
My experience with Import Intelligence was one to make me a customer for life. My 06 350z convertible was a bit of a struggling project car. Multiple codes and a 2k limp mode. I spent weeks attempting to fix it myself, swapping parts and sensors to no avail. Defeated, I took it to the dealer who couldn't figure it out either. My last ditch effort was to call around and see of maybe there was someone out there who could take on the challenge and on my 10th call, I talked to Kate and knew right away I found the right shop. Matt is hands down a genius. He was able to diagnose and fix my Z which has been an absolute joy to drive since. If you love your car and want it treated so, this is the shop for you. Huge thanks to everyone at Import Intelligence!Services: Electrical repair, Electrical, Auto engine diagnostic, Engine repair, A/C installation & repair

  Kathy
a year ago
Terrific team to work with!Recently took my car to the Honda dealer for suspension problems, and received a quote for the work. I immediately called Import Intelligence and spoke with Kate, I explained the work that was recommended, and she called me back within minutes with the estimate for the work. We scheduled the date for the work, and it was all completed as promised. The cost of repairs were HALF of what was quoted from the dealership! After picking up the car yesterday, it felt like I was driving a brand new car.It is definitely worth the 1 hour drive from South Jersey to get my repairs performed. The entire staff is amazing!!

  Ronald Campli
2 years ago
It s Monday morning at 8:30am and I ve got a flat tire. I ve got to be at work by noon and I m stressed out.I call the owner Matt at import intelligence and Matt says, Ron come right in - I ll be waiting for you! Matt takes a look and the tire is damaged beyond repair. (quietly, I m worried about driving on the spare tire). Matt goes to work on the phone and finds my tires.The technicians begin preparing things in advance of the tire delivery so when the order arrives they are ready to go to work.The ties arrive and it begins to feel less like a car service and more like a pit-stop!I m going to be at work early - in my own car -with the security of driving on safe ties.It s just a standard day for the team and Matt, but for me- it s a big deal.Here s the bonus- they will not only save you time but money as well.I have been a customer for many years and I highly recommend Import Intelligence.

  Nancy
10 years ago
Upon a recommendation from my son, I had my newly purchased used car checked out at Import Intelligence. I could not be happier with their professional service, thanks to Matt and Brian. My car was picked up in the morning at my workplace. Brian called me after the inspection and thoroughly explained what they found. After my approval, they did a minor repair promptly. My car was then returned to me at my workplace - how convenient is that! Overall my experience was excellent from start to finish and I would highly recommend Import Intelligence to others.

  Mike Egan
9 years ago
Import Intelligence is the first shop that I fully trust taking my cars too. Matt and Brian are extremely knowledgeable and friendly. They have the best prices and can do a variety of different things. They replaced my CV boot and front axel, repaired my amplifier, and replaced my side mirror in a matter of hours and for an amazing price as well. These are my go-to guys whenever I need work done on my car.

  Jack Beam
2 years ago
I live in central PA and was only in town for a few hours, and while I was there my brakes totally went out. They were able to fit me in and replace my brake lines and both front brakes in the time I was in town, and communicated clearly with me the entire time. I was able to get on the road for a 3 hour trip back home without any delay. Would absolutely recommend them to anyone in the area!

  Shaun Simon
9 years ago
I've been taking my car here for several years , and now take my wife's vehicle here as well. From my first visit, I was impressed by the quality of service, the prompt manner in which my automobile issues were diagnosed and taken care of, and the overall willingness of the shop to accommodate a busy work schedule. The local pick-up and drop off service is immensely helpful. Import Intelligence is my go-to shop for automobile repair and customization. I highly recommend bringing your cars here. You will be hard pressed to find this high level of service at a such fair price.

  Frank Vargo
2 years ago
This was my first experience at import intelligence. They repaired my vehicle for half the price of 2 other shops I called. I needed a steering rack replacement on my 2009 Honda crv due to a ruptured seal after an accident. My crv has 270k and while still being a relatively dependable vehicle I did not want to invest a lot on its repair. Did you ever meet a person who you knew couldn t lie to you? This is Matt, the owner. From our first conversation he pointed out the advantages of getting a used rack with low miles over a rebuilt. Then he acquired the part for me and during the installation he noticed another issue I needed to address and quickly called me for approval. I do not say this lightly. Being a marine from the Vietnam days it felt like I was talking to a brother. All of you x military know what I m talking about. Matt is the real deal. Honesty, integrity, knowledge and skill. Not to slight Ron, his associate, who is an ace as well. Go there you won t be disappointed!

  Rob Jones
6 years ago
I don't typically write reviews, but these guys kick ass. After speaking with Matt on the phone, I scheduled service which included replacing a timing belt, new brakes & rotors, and inspection. Prior to this week, I had never spoke or met Matt, but it felt like I was talking to a friend. His customer service skills and communication skills are outstanding. He was able to explain things in a way that someone non-mechanical could understand and provided estimates prior to the service, so there were no surprises. In terms of a price comparison, the dealer quoted me $1,050 to replace my timing belt, which Import Intelligence did for $600. You do the math... Moving forward, I will continue to use Import Intelligence and fully recommend using them.

  don egan
9 years ago
I have been using Intelligence Imports for a couple years. Its the only place i go now. Brian and Matt are honest and good. They work on my older 89 wrangler, 1990 Cherokee, 07 commander, Mazda truck and my wife's 08 Mercedes E. They are fair, quick, honest and smart. I have every confidence in their ability and i've recommended a bunch of people to them. They will treat you right and not charge you an arm and leg!

  Bob Powers
4 years ago
Matt and his Team are very knowledgeable and honest. Integrity and Honesty mean a great deal to me. They will not try to sell a part or recommend a service you do not need. I live in Jeffersonville (Norristown) and travel to West Chester because I can trust the expertise and honesty of the Team (Matt, Brian, Kaitlyn, etc.). I highly recommend Import Intelligence for all of your cars needs. Bob Powers

  Regina DePaul
7 years ago
We have been taking our cars to Matt and Brian for over 3 years now and I want to say thank you for everything you have done over the years. This is truly a company that provides top quality mechanics and customer service at very fair prices. They are proactive in helping us keep ahead of any major (and minor) issues. Thanks for all your help especially with the Subaru this week!

  Michael P
2 years ago
Awesome mechanic shop! Had an oil leak, suspension, coolant leak, and timing belt replacement taken care of on my vehicle. Matt provided an honest assessment of my vehicle and was able to take care of everything in a quick and timely manner. Thank you again for your help!Services: Steering & suspension repair, General repairs & maintenance, Engine repair, Oil changeServices: Steering & suspension repair, General repairs & maintenance, Engine repair, Oil change

  Kelsey Kern
9 years ago
I have been bringing my car here for almost 8 years (3 different makes and models in that time), and I have always received fast, friendly, excellent customer service. They always give me a fair price, and the work is always done on time if not early, or while I wait. As a girl who is not too car savvy, I feel I can always trust their knowledge, work, and price!

  Lindsay Herman
9 years ago
Brian and Matt are awesome!! My co-worker recommended them and as the owner of 2 older model vehicles and being a female who knows NOTHING about auto repair, I'm sure it would be easy to take advantage of me but they are super honest, pricing is great and work gets done quickly. What more could you ask for?? How about a ride back to work or maybe a loaner car--they do that too! I've had nothing but great experiences there!

  Marty Frappolli
10 years ago
What is more valuable than an honest mechanic with solid skills? The guys are Import Intelligence are the most trustworthy shop I've known in 40 years of driving. Prices are fair, they never try to upsell or do unnecessary work. Customer service is outstanding, too - they even pick up my car from my office location and return it when the work is done. Really an ideal car repair shop - and they've done excellent work on my VW, Acura, and Mitsubishi.

  John Witnesses
6 years ago
I am happy to freely and highly recommend Import Intelligence for any and all of your vehicle's service and repairs. Finding this place was like striking gold. They are exactly what you want in a car or truck repair shop. Honesty, value, competence, friendly, efficient are all that apply to Matt and his crew.

  Victor S
6 years ago
Checked out Import Intelligence after stopping by multiple mechanic locations in order to renew my inspection for my Mitsubishi. The previous locations gave me estimates ranging from $500 to even $900 for replacements with a very brief explanation of why I "needed" to purchase these parts in order to "pass my inspection". When I arrived to Import Intelligence I was walked through step by step of what really needed to be replaced and was given an estimate of $300 including the inspection. If you are looking for reliable, honest, hard working individuals, be sure to check out Import Intelligence before paying an arm and a leg at another location.

  Eric Davis
13 years ago
Great guys who know their stuff.I recently took my Nissan 240sx to them for the dreaded timing chain replacement. They were very helpful when I called and emailed them with questions about what my options were, and decided that for the time being the timing chain replacement was my best option. They are a great company and I felt that they were always honest with me from the start. From my experience with them I have no problems recommending them to anyone, especially for anything 240sx related.I look forward to when I will be able to bring my car down to them for an engine swap.

  Mark Deussing
4 years ago
These guys and gals are terrific. Only place in all my years when I took my vehicle in for inspection and they cleaned my windows as well!! I have a 2007 Honda Ridgeline and they keep it going strong. They're service is always friendly and accommodating making you feel like you're thier most important customer never recommending anything that's not needed!

  Mike Doyle
11 years ago
I've been to many mechanics in the West Chester area but these guys are hands down the best. They are fair, knowlegeable, experienced, personable, trustworthy and simply provide the best service. If you are unsatisfied with the service/prices you've been getting at your local mechanic, switch to Import Intelligence. You won't regret it.

  Emily Quinn
8 years ago
On my way into work this morning, my tie rod end snapped on my Prius. I called Import Intelegence and they sent a tow truck. Matt diagnosed my vehicle and came up with a fair price for the repair. I take all of my family's vehicles to Matt and Brian because they are the BEST mechanics in WC hands down. They always do amazing work at an affordable price. They have a customer for life after helping me out in a lousy situation.

  Lyman Richardson
8 years ago
I was not satisfied with the repair shop I had been using for over 20 years, I no longer trusted the pricing and quality of the repairs. I found Import Intelligence website on the internet, and was impressed with the reviews posted. So I made an appointment for 9am for an oil leak that was smoking off the exhaust.The sourced of the oil leak was quickly diagnosed as the valve cover gasket. Also found was coolant leak at the heater core hose flange, which was explained as a more immediate concern than the motor oil leak. Both jobs were done at a price that marginally more than just for valve cover gasket. Given my experience with other repair shops, both jobs would have been price separately, and minimal consideration would have been given for the overlap in labor. I connected my Ipad to Import Intelligence wifi and watched a movie on Netflix until my car was ready in about 2 and half hours. Yes, I was impressed, I was treated like family. My only regret is that I did not know about Import Intelligence sooner.

  Bonnie Curdt
6 years ago
Recently had a set of tires put on here and the staff was really fast and professional. I had to change my appointment several times due to other circumstances and they were 100% accommodating and flexible. Also they do free pick up and drop off within a certain radius so if you re in the West Chester area it s worth asking about.

  John Lee
5 years ago
Shop turned around exhaust work, a/c recharge, alignment, and inspection very quickly. I really couldn't say enough good things about Import/Automotive Intelligence. Staff was great, work was great, and the price was very reasonable.

  Xavier Davis
11 years ago
I have taken all of my cars to these guys for the last three years and have never once had anything bad to say about them, they have always isolated what ever issue i was running into and fixed that with out trying to sell me any services I didn't need at the time. They have also recomended parts and upgrades that would enhance my vehicles proformance and when needed worked with me to find the correct part at theb est prices available at the time. I have and will continue to recomend them to friends and family in the future!

  Sejal Patel
10 years ago
I have been going to import intelligence for 2 years now. Matt and Brian are both very honest and very helpful. I take both my cars there with a peace of mind. Brian spent a lot of time explaining about my car.

  Outlaw East
6 years ago
The guys at import intelligence are top notch. I had some of my commercial fleet need repair and they got me in and back earning in a timely manner. Some of these were huge jobs and they were able to knock them out quickly and at a great price.