BMW of West Chester Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Junior Gonzalez
3 months ago
What can I say that I haven t already said about Otto BMW formally known as BMW of West Chester Pennsylvania. When I was looking for a vehicle I came across Otto BMW and My experience has been positive with Otto s BMW , from the purchase of my vehicle to the parts department to the service department. I m currently modifying my vehicle with quality OEM parts in which I also purchase at there parts department. I currently has some service done where my vehicle was lowered 1 inch around the suspension. They also did an excellent wheel alignment on the vehicle and I also had the iconic glow installed in which they did a super job. I have had nothing but positive results from this dealership and I will continue using and utilizing their services and products. I want to thank everyone at the service department especially Joseph izzi thank you for everything.

  Maria DiBattista
a month ago
I ve gone to Otto s BMW for my last 5 cars and have had nothing but great experiences. I do not enjoy car shopping but Ralph is always super helpful and feels like a friend after all these years. I feel welcome the minute I walk into the showroom and am greeted by everyone there. They make the car purchasing process as painless as possible. I wouldn t go anywhere else when purchasing or servicing a BMW.

  Serap Menda
a month ago
My advisor Frank Adinolfi was very professional and attentive. He listened to me and addressed all my concerns. Technician's video assessment was very helpful. I always trusted this dealership and referred people to them to buy and service their cars from them. I am thankful to have this level of amazing service.

  Tina Jaep
2 weeks ago
Brought my 330xi in for recall repairs. During the complimentary car inspection, some very serious problems were identified. I am so thankful to the technicians for such thorough work. Everyone was knowledgeable, professional and efficient. Good experience.

  Lashon JonesWarren
a week ago
BMW Chester took great care of my vehicle. My representative stated in constant contact with me about the status of my vehicle and notified me immediately when the service was completed.

  Freda Goetze
a month ago
Been doing business w what was Ottos BMW since 2008. I've had 3 X3's & love my car!!! The service dept. is excellent, especially Bill Cosenza. Friendly, knowlegable & always very helpful. I love getting the video of my entire car, while tech explains what I'm seeing! The sales folks were always great too! It's a bit of a hike, to get my car serviced there, but I feel it's best for my car. As far as I'm concerned, they give 5 star service!!!

  Farrah Moultry-Zayd
3 months ago
I want to preface this review by saying I have had good experiences at Otto s in the past. I m not sure if the recent changes in ownership/management/ the name change has anything to do with my dissatisfaction but I m very disappointed.On 11/9/2023, I dropped off my vehicle for a prepaid leather warranty cleaning that I d purchased when having my vehicle built. This was supposed to be a one day service. I was surprised when I received a call stating that the vehicle would have to be there a bit longer (Due to no fault of my own). However, I explained that I had a scheduled c-section on 11/14/23 and that my husband and I would not be able to return the vehicle until 11/18/23. Unfortunately, my recovery did not go well, and I had another emergency surgery just two days later. On the same day, 11/16/23, Melissa, service associate, called my husband and stated that the only way the warranty could be used to clean the leather is if we paid for a $400 detail. A month prior, I had my car fully detailed which is why we wanted to use the warrant because the stains hadn t come out. At any rate, we conceded and reluctantly paid because I was in the hospital and did not want to deal with the headache.A few days later, on 11/22/23, Otto s had not serviced the vehicle when Melissa, started calling my husband incessantly asking for the loaner vehicle to be returned. She stated that the 3rd party agency was not able to service the vehicle and that she did not know when they would be able to.My husband and I I both explained to Melissa that I had an emergency surgery after having my baby and that my husband wasn t comfortable leaving me at the hospital alone.Because of Melissa s insensitive calling, a few days later, we returned the loaner and asked for a supervisor/manager to call us as there was no explanation as to why our vehicle wasn t serviced or how long it would take for them to get us in. We also wanted answers regarding the urgency placed on returning the vehicle. The manager wasn t any help as he wasn t able to explain the problem. He said he needed to investigate the issue and call us back but never did.We called Otto s every week for a month when finally, Melissa returned our call and we were able to get the service completed.Also, I noticed an added charge of $100 dollars. When I called to ask why we were charged $100 for the loaner, they said the vehicle smelled like smoke. I was pregnant and had just given birth. I don t smoke and neither does my husband. I was just over it!On Friday, 12/22/23, we finally brought the vehicle in. Not only was the vehicle not properly cleaned, but they didn t even do a curtesy vacuum or a quick wash in the outside. I know this seems a bit petty to most but when you ve been dealing with issues, every problem is pestering.When asked the associate that was available why the car hadn t been cleaned, she didn t have an answer. I asked her to please get it cleaned before I left but she said it would take some time. I had already driven an hour and had an appointment, so I couldn t wait much longer. Sufficed to say, I just paid a carwash to lightly detail the vehicle, so it would be clean for Christmas.I probably will not be going back to Otto s.

  Gregory Froio
3 months ago
Joe in service was super helpful. Only dealer around that had my windshield in stock. I am a first time customer and they were very accommodating with travel back and forth and did a meticulous job. Thank you!

  Alvin Viswas
a month ago
Great dealership. I thought the management change from OTTO s to Sloane would affect quality but my experience has been the same before and after. Best BMW dealership atleast in this 50 mile radius.

  Larry Feathers
5 months ago
Mixed review. When I brought my car in for service recently, I was thoroughly satisfied with my advisor and the work performed. I recently encountered an issue with both of my key fobs where it said no battery, etc. I had just replaced the batteries so I thought something else was wrong. I made several calls to the dealer service department and could not even leave a message. When I finally was able to leave a message, I asked if I could come in and have someone look at it and left my number even though I know you have it. I have not received a call back or message of any kind and it has been 5 days. Turns out the new batteries I bought were no good or had minimal charge. Before coming out and begging to be seen w/o an appointment, I bought another set of batteries and they are now fine.Even though I fixed it myself, I am disappointed that I didn't even receive a call. This is not what I have come to expect from Otto's/BMW of West Chester. If this is how it is going to be, I'll need to find another service center.

  Anand S
4 months ago
Great place for service. I have been a customer of Ottos BMW for roughly 10 years. Always do a wonderful job and very communicative. My advisor Joseph was great to work with.

  Chris Susman
3 months ago
As always, I had an excellent experience working with Jay Miller when my lease was ending. He made it seamless in the process of starting a new lease. I am excited to have a new X1 with all of the features I have had previously and the car is a beautiful San Remo Green Metallic. BMW of West Chester is a wonderful dealership with a great crew.

  Kevin Casale
2 months ago
My service agent Heather was kind and had patience dealing with the extended warranty. She kept me informed, offered me a Uber Home and an Uber to retrieve a loaner when time went on upon waiting for approval and repairs. Overall I am satisfied with the service I received. Coming from Arizona was stressful enough. Heather was very helpful.Services: Auto water leak repair, General repairs & maintenance, Vehicle safety inspection, Auto maintenance

  Terry Wood
5 months ago
New 2023 X3 - purchased last December. everything fine except - within the year there have been two punctured tires that had to be replaced and at the first scheduled services I needed a front-end alignment. Now maybe there has been a streak of bad luck with all this, but it has made this first year less than perfect.

  Jonathan Duncan
5 months ago
BMW of west Chester (Otto s) is amazing. The service team there is great and my advisor Heather is always professional and responsive. I have recommended them to a number of friends and family members. I will certainly continue to do business with this dealership.Services: Tires, General repairs & maintenance, BrakesServices: Tires, General repairs & maintenance, Brakes

  Chuck Hiltunen
5 months ago
Easy getting a quick service appt and loner car. PA and emission inspections were readily completed. As requested, the techs did a great job placing the wind shield stickers as low as possible.Service: Vehicle InspectionService: Vehicle Inspection

  80 s Lover
5 months ago
Outstanding service visit. Staff was very friendly and efficient.Got stuck at work late. No problem dropping the loaner off after the service Dept closed. Very accommodating.Service: Vehicle InspectionService: Vehicle Inspection

  Dicky Bird
9 months ago
Highly recommend BMW & MINI of West Chester. From their service department and parts department to sales, they provide excellent quality of care. Long term customer of 9+ years. A+

  Grace Panco
6 months ago
I was completely satisfied with the service I received yesterday. You worked a miracle coordinating all the steps for my service appointment so I could wait for my car. I overheard you diffuse a conversation with a disgruntled customer right before you got mad at yourself for feeling you had delayed my departure.My experience was excellent and I will say so in my survey.Thanks again!

  TLad Webb
6 months ago
Once again, BMW of West Chester exceeded our high expectations. We were met and greeted warmly, our two autos were efficiently received, we enjoyed a convivial several conversations with Sales, management and Maintenance personnel, as well as with three other customers. The setting for waiting customers is spotless, and has ample options to drink or snack while waiting.Our two cars had their work completed sooner than we had calculated, and we departed with extra time on a busy Saturday.We continue to heap praises on this fine dealership, and we welcome PIAZZA into the West Chester BMW family.Services: Air & cabin filter replacement, Vehicle Inspection, Vehicle safety inspection, Auto interior vacuuming, Auto maintenance

  Bruce Stanley
2 months ago
West Chester BMW is an awesome service center. The techs are thorough, clear, practical and extremely customer centric. Having moved from another area where this was not the case it's refreshing knowing your car and your endless questions are respected. Melissa G is terrific. The cars are now so automated she translates well this complicated information in a way that everyone can relate to and understand. Thank you for that!Bruce S

  John Madeira
5 months ago
I have been dealing with this dealership for 12 years and our cars have been treated properly by the technicians, particularly by Bill Cosenza that has always walked the extra mile to make our experiences a pleasant one.

  J.B. Kruzinski
a month ago
I have always had a good experience at BMW of West Chester. They do a great job and are always looking out for the customer.Services: Air & cabin filter replacement, General repairs & maintenance, Auto brake repair, Tire rotations, Vehicle InspectionServices: Air & cabin filter replacement, General repairs & maintenance, Auto brake repair, Tire rotations, Vehicle Inspection

  Jennifer Choate
4 months ago
Heather was amazing!! She really helped me out with my car service and I m so happy that she was my advisor!

  Lorrie Ortlip
a month ago
No thank you! I came in with a tire repair, instead of finding my tire warranty , they charged me $506, then told me it s my problem to file the claim. I won t go back for service.

  kasai moore
3 weeks ago
Harold at BMW West Chester was excellent. The customer service was informative and honest about pricing and service! Thank you for excellent customer service

  Christine Sapp
2 weeks ago
Always have a great experience at this dealer. Staff is friendly, service is thorough.

  John Ibbetson
7 months ago
Service was outstanding. Heather was assigned as my advisor and she kept me fully informed of the progress the service tech was making on the car. She was professional, friendly, knowledgeable and she worked with a sense of urgency.Services: Auto windshield replacement, Oil changeServices: Auto windshield replacement, Oil change

  Eric Bell
5 months ago
I always have a positive experience when I use BMW of West Chester for service. They are polite, have a great waiting area when needed, and offer fair pricing.Services: General repairs & maintenance, Vehicle Inspection, Vehicle safety inspection, Oil changeServices: General repairs & maintenance, Vehicle Inspection, Vehicle safety inspection, Oil change

  Donna Botero
7 months ago
As always I am pleased with the maintenance service I received at BMW of West Chester. The issue I have is that I told them about a clicking sound (sort of a sound of a cracked piece of plastic in the ventilation or the door). I was told it was something lose in the glove box which is not the case. I would have liked if a bit more time and attention was given to the issue. Other than that I am very pleased with my service.Service: General repairs & maintenance