Washington Chevrolet Service & Parts
4.3 (7)
1 Raymond Blvd, Washington, PA 15301
(724) 222-2800
washingtonchevy.com
Claimed
Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Melissa Kramer
a year ago
The experience I had with the service department was extremely subpar. On three different occasions (March, April and May) I took my vehicle there for a blatant issue -- a sound and feel that could be identified by passengers in the vehicle. A mechanic test drove with my husband and validated the issue. On two occasions, my vehicle was returned without correction. My husband persisted and requested that the service department replace the strut. When replacing it, the service department found that the strut mount that was split in half. The service department must not have taken a test drive following that service because the sound and feeling continued resulting in a third return.I would expect that if Washington Chevrolet is selling a product, their service team would have sufficient experience and training to prepare them to identify and diagnose issues; however, we were asked to provide specific details over and over again despite an employee confirming they heard and felt the issue. In addition, I spent my time and fuel traveling back and forth because the team did not do their due diligence in ensuring the issue was no longer present upon return to the customer.�I decided to take my vehicle to Baierl Chevrolet and they identified a loose sway bar and had it corrected without me having to drive back and forth or write a novel on what was occurring. I was driving a vehicle with an issue that may have damaged my front end or even worse, may have resulted in an accident... an extreme concern as I'm often driving with my infant and toddler in the back seat. I emailed the team about my service experience last week and still have not received a response via email or call.
William Brounce
2 years ago
The service department is the best I like them so much I've bought all my vehicles there since 2009 5 of them