Ed Shults Of Warren - Chrysler Dodge Jeep RAM Subaru

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Stephanie Jackson
a month ago
Could not be more happy with my vehicle purchase! From start to finish they made the process easy as well as looked out for my needs and wants.

  Vivian Fisher
3 months ago
Arthur Chamberlain was very helpful. Oh, and a very nice guy. Great customer service. Love my new car I bought last night!

  Kelly Johnson
5 months ago
From the minute you arrive at Ed Shults of Warren, you will receive the best customer service. They are friendly, they listen and will do everything in their power to service your vehicle in a timely manner. The waiting area is comfortable, stocked with snacks and even has a great area to keep kids busy while waiting. Once finished, I feel confident that they have done an outstanding job!

  Nancy Anderson
4 months ago
It was an exceptionally easy purchase process. Since they had just what we were looking for, I drove home my new car less than 48 hours after I started car shopping.Lenny and Art were friendly, professional, and thorough. Recommend this dealership to anyone!

  Joe Hinchey
7 months ago
I've bought several new and used vehicles from this dealer over the years.My wife wanted a certain trim level on a Crosstrek which wasn't in stock. The salesman told me he would locate one for me and to give him a few days. I called back after 2 weeks and was told he was still looking. After a 15 minute Internet search I located the exact one she was looking for and purchased it. A month later Shults contacted me telling me they are still looking lol. I always had good luck at this place but this time they let me down. I will probably give them another chance because it's a good dealership.

  Dave Litz
a month ago
All of my concerns were answered. It is not an accident that my second used car in a row was purchased here .

  Brooklyn Barber
4 months ago
When I bought my vehicle, the salesman was wonderful, no complaints. Service on the other hand is aweful. Especially if you're a woman. I scheduled my online appointment, selected all my services, and was going to pay online. At checkout, my total was $0 and that was that. UNTIL the day of service. I arrived, let them know my valve stem was bad and would like itreplaced as well and the response I got from Shane was "oh we'll spray it down and look for a leak" AFTER I told him I've done that numerous times and it was the valve. Jump to the end of my service. It failed for "ball joints" and then they smacked me with almost $200 in service fees. I told them that's not what their website said (this happened before and it was wrong on their end) so I still have to pay $100, my car failed, Shane told me I had no warranty on the car and it would cost me $500 for parts and labor. I told him that wasn't true I hadwarrenty. When I got home, I found the paperwork, called Shane, and he was like "oh, ok, let me start a claim". Two days later I get a call saying they've started the claim and my parts would be in in 2 to 3 days. Jump to over a week later and I call THEM. My parts still aren't on, they'll be in in another week. It has now been 2 MONTHS!! 2!!! And they can't even call me 1 TIME!! I spoke to them AGAIN this morning and once again my parts aren't there. 2 MONTHS! "The parts are on back order." Oh, ok, that's why I call someone else and they ordered my parts and had them in 2 days. Not aftermarket either. Shults lost a good customer who has recommended dozens of people to them never again.

  Timothy Perrin
2 months ago
Great service, friendly staff. In and out quickly with no hassles. They even washed the vehicle for me unexpectedly without asking free of charge. Definitely going back

  David Stuart
3 months ago
The service department went in my opinion above and beyond. He notified me of the problem before anything took place. They didn t just take in upon themselves to fix the problem before asking what I would like to do. Which I greatly appreciate. The communication was great. Thank you Ed Shultz of Warren

  Roseann Brenizer
4 weeks ago
They were all so very nice an helpful especially that fella Art an they sure will go the mile for ya...Got us in a brand new car...We love it...Would highly recommend an we will be commin back for our next ride!

  Dulio Hernandez
2 months ago
We want to say thank you to Adam and his crew he was very direct with what needed done with our vehicle and he helped us with the best price for what needed done he also told us how long and they got it done and we were on our way thanks again Adam and your crew we appreciate uses

  Michelle Hoover
2 months ago
I took my Kia Sportage in for my annual inspection. I waited in the lounge and it was inspected and passed in no time and when I went out to get my car, they had given it a quick wash down! It needed it due to the sloppy roads around here lately. LOVED IT! Thank you!

  Mark Anderson
a month ago
I 1st dealt with this dealership's service dept with my new Ram Promaster camper van. After great service on that I decided to use them for normal service on my Jeep Wrangler. Very professional. They seem to be on top of their game. Noticed I had a recent recall and took care of it at the same time and got me on my way in about an hour which I feel was an excellent turn around

  Jill Konwinski
2 weeks ago
Customer service was very friendly. Took my vehicle in right away for oil change and tire rotation. Waiting area was clean and offered beverages and pastries.

  Ray Graves
2 months ago
Thank you to Troy Berg and Ed Shults Team for making my New car purchase very easy!! I enjoy and love my new 2024 Subaru Forester!

  Jim Logren
3 months ago
Did really good work got my car in an fixed fast an great service an happy people to make sure you where taken care of well while you're waiting for your car to be serviced thank you

  Kathy Kieva
a year ago
We just bought a 2019 Kia Sportage, and the experience couldn't have been better. We had already had a frazzled day, with high-pressure tactics from another dealer, and Scott Jackson did an excellent job of calming us down, making us laugh, and assuring us that we had nothing to worry about. He was right. I would highly recommend him and the whole Shults team if you're thinking of buying a car.

  Brad Houghwot
5 months ago
I will say that gentleman Howard felt that help me out was a great guy very very helpful I gave you a four because it took 3 hours to do four tires and a front end alignment I just felt that was just a long time waiting but other than that the experience was awesome

  Gerald Bathurst
7 months ago
Adam, the service manager is the nicest guy. He always greets you with a big smile and a pleasant attitude. He is the best guy we have ever dealt with in a service center. He treats all his customers with respect. We hope they give him awards and a big raise for what he does. He definitely deserves it.

  Damion Wise
7 months ago
Beyond their compelling prices, what truly sets Ed Shults apart is their exceptional team. Troy Berg, our dedicated salesman, ensures smooth transitions with a welcoming smile while always showcasing his expertise. Cory Blake, New Car Sales Manager, consistently streamlines paperwork with remarkable patience in addressing all of our questions. We greatly appreciate their transparency and commitment to finding us the perfect vehicle each time.

  Monica Morgan
3 weeks ago
Ed Shults of Warren always provides excellent service and has the friendliest staff! I highly recommend their service department!!

  Judy Johnson
10 months ago
Had a good experience buying my 2023 Subaru forester . They were friendly, fair and efficient. Highly recommend Ed Shults of Warren.

  Vincent Besash
5 months ago
Had a flat on the way past their shop it was dumping down rain, I stopped in and they were happy to swap out the tire for my spare for $10 only took a couple mins, excellent people and customer service

  Deana Johnson
8 months ago
We were treated so kindly and Clay met us just after we arrived at the dealership. He listened to what we were interested in and even though there wasn t a truck there like we wanted, he took the time to look at arriving inventory and had one coming like we were looking for. He worked with us to make a smooth transaction and we felt comfortable. The dealership is clean and very friendly feeling and we know that when it s time to purchase again that we will be back.

  Steven bump
11 months ago
one of my best experiences at a car dealership. and that says a lot...they're very prepared and friendly to work with.what we got.

  J Rodoski
7 months ago
My experience with Art was absolutely amazing! I found a vehicle that was a little over my budget but he made sure that I got it for what I could afford! And I can say that I am now a part of the Subaru family...first one ever and I'm in love with it....got a 2016 Forester to replace the 2010 Buick I had. If anyone is looking for a vehicle I would recommend going to talk to Art, he will make sure to do whatever he can to get you into a good vehicle!

  Brie Reitz
9 months ago
Buying my new car was a wonderful experience. Everyone was so friendly and made it so easy to do business

  Duane Taylor
3 weeks ago
IN AND OUT OF SERVICE SUPER QUICK. PLEASANT EMPLOYEES.SEE ART FOR YOUR BEST DEAL!

  Kyle Dickey
8 months ago
I have worked with quite a few Subaru dealers over the years. It is always a tossup whether or not the service department will deliver exceptional service to not only the vehicle, but also the customer. I can honestly say that as a relatively new service customer, they truly knocked it out of the park! I walked in off the street as a total stranger, and left feeling like I have known and worked with them for decades. Shane and the rest of the service department team have delivered exceptional service for all of my Subarus, and I look forward to working with them for many years to come! Highly Recommended!

  larry forquer
5 months ago
Great service, would not mind the wait if they had a good coffee machine that made you a good fresh beverage, so you could relax while you wait. Funny thing is when they had the old garage they had both, and you left there in a better mood.