Caliber Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Moshe s
3 weeks ago
My car was side swiped, the entire rear right side quarter panel plus the doors were all messed up and damaged. I usually go to the dealership collision shop but my insurance company recommended Caliber Collision in Warminster. I was extremally satisfied with the work they did. Not only did they get me in earlier then scheduled they also finished the job a day early. Very professional service. I would use them again.

  Larry A.
2 months ago
Highly recommend Caliber Collision of Warminster for any auto body repairs. Just got my son s car back. Allan was up front, professional, communicated well, providing periodic updates. Car was ready when promised, looks like new.

  Peter Bajuz
2 months ago
I called geico and scheduled an appointment for the next day. I took a day off from work to make sure I will be there on time.First, the manager said they don't have my appointment in the system. I showed them confirmation email, and all sudden they were able to find my appointment.Later, they said they canceled my appointment. I told them that's not true because nobody never called me about canceling my appointment. (I called geico, and they confirmed that my appointment was NOT canceled)I went back inside and told them what geico said."The manager" printed my paperwork (from an appointment that never existed at the beginning), and he told me they won't take me because they are busy.I asked him nicely, why was he lying about an appointment, and why he never called me that they won't take me in even if I have an appointment.His final words were, "we won't take you, please leave and go somewhere else."Very rude manager! I would never go back or recommend this shop to anyone. Stay away.(I went to caliber collision in Hatboro, and they were able to take me in the same day WITHOUT an appointment)

  Allyson Nettles
6 months ago
The absolute best experience I have ever had when dealing with car damages. Everyone at this location were incredibly friendly, helpful, professional and I highly recommend choosing this location for collision repair on your vehicle! They went above and beyond and I appreciate everyone that I met there! I m now a forever customer and I will be telling all my friends and family!!Services: Painting, Body & Trim

  Michael Ketner
4 months ago
Not only were the repairs done perfectly, the staff was a pleasure to work with. They provided frequent updates while they had my car, and it was ready for me when they said it would be. Excellent experience!

  Wendy Boucher
2 years ago
Nobody chooses to be involved in an accident. But if you are, take your car to Caliber Collision in Warminster! Mike kept me updated with the repairs, they were finished ahead of schedule and they returned my rental car for me!Best experience I have had in quite a long timeThank you Mike and Caliber Collision!Service: Body & Trim

  Jason Caprio
6 years ago
I find these negative reviews hard to believe compared to the absolutely flawless experience I've had with this company.My 2016 Honda Civic Touring had a minor collision involving somebody backing into the front-right side causing damage to the front door, fender, and other parts around the wheel (see my before/after pictures).Obviously the other party's insurance took care of 100% of the cost since my vehicle was parked when this happened. State Farm Insurance connected me to this CollisionMax (my choice based on a few alternatives listed) and I am confident I made the right choice! I had an appointment to bring my car in on 6/20/17. I was told by an employee there he predicts my car will be ready by the middle of the next week (8 days) and my car was ready exactly 7 days later on 6/27/17, all during that time I received text message updates informing me on the progress of the repair! I was exceptionally happy with the work done and you cannot even tell anything happened to my car!All of the staff at this location are very friendly, helpful, professional and I highly recommend choosing this location for collision repair on your vehicle!

  Stephen Bradley
a year ago
Allan was great, my car was done in about a week. Everything replaced and painted looked brand new and they even fixed my door handle for free without me asking. Allan called me multiple times to update me about my cars status. This is my new go to spot for anything collision related. If you rent a car from Enterprise across the street you can leave it right at caliber and they will pick it up for you.Services: Painting, Body & Trim

  Travis Wells
a year ago
Caliber has done a good job getting me back on the road. I had to bring my vehicle back a second time, but the job was fixed. After some additional diagnosis of the rear. They wear more than accommodating and patience in getting me the help I needed and listening to my concerns. They also gave me some helpful tips on keeping me safe and technical stuff on vehicle repairs. Thanks again

  Max Libman
9 months ago
Terrible experience. Had an appointment for 8 am to have estimate done. Receptionist tells me to sit. Another guy walks in after with a different insurance also for an estimate. Receptionist hands our paper work to the manager. He is very irate. Tells her he is busy and needs to do payroll and we can sit and wait for a few hours until he is done. Then he looks at the paper work and says oh wait this other guy is from geico so i need to take him right away but the other guy (me) can just sit and wait? Excuse me? i have an appointment. Your poor planning and lack of staff is not my concern. Highly unprofessional

  Drew Schlosser
a year ago
This is the best body shop in PA, no question. Mike Rudolph has been incredible, always reliable, always communicates, professional. Great guy- helped my wife and I on multiple occasions, not always do we see these days A+ customer service, but Mike R and the team there, they are all excellent at what they do. Highly recommendServices: Painting, Body & TrimServices: Painting, Body & Trim

  Marc LeCureux
3 years ago
Great communication. Super fast. Vehicle looked better when I picked it up than it did prior to my accident.If they offered a detailing service I d bring my vehicle here regularly.

  BARBARA CAMUSI
a year ago
After leaving multiple messages at a collision place I have used before (and receiving no call back), I turned to Caliber Collision in Warminster. From the first phone call, in-person contact with both the receptionist and mechanic and through the whole process, I couldn t be happier. The customer service was awesome with calls twice a week (as promised) with updates on parts and service. My car looks brand new and I would highly recommend this collision center if you are in need of body work! Thanks to Allan who kept me informed and went above and beyond to get my car done quicker than was expected.Services: Painting, Body & Trim, Welding

  Anthony Perotti
a year ago
Caliber Collision Warminster did a great job repairing my truck after I hit a deer. It was returned to me cleaner than when I left it. I dealt with Allan who was very professional & personal. He kept me informed the whole time. I would definitely recommend this Caliber Collision location to friends & family.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Megan Thompson
4 years ago
Had great communication throughout the whole process and did a great job replacing everything good as new. thank you for fixing my car!

  Katharine Johnson
a year ago
Good experience overall but great experience with knowledgeable and helpful mechanics who went above and beyond to make sure I was safe driving while waiting for parts, then to get me back on the road asap. Mike Rudolph went above and beyond over and over. Thankful!

  Pamela Scott
2 years ago
Thank you so much Caliber Collision of Warminster for helping with William Tennent Field Hockey's car wash fundraiser!

  Shawn Hughes
2 years ago
I recently had work done at Caliber and was completely satisfied in the work that was done. I was informed of the work that was needed to be done and as well of the progress as it was being completed. The damage was minor but matching the paint was a concern for me because of the vehicle being brand new but they did a fantastic job in matching and clear coating the damaged area.. The job was completed and my vehicle returned within four days of being dropped off... Their lifetime paint guarantee is a great piece of mind.Service: Body & Trim

  Julia M.
2 years ago
Great experience - was called and updated of progress throughout the process. They took care of all insurance communication and made the process easy. Plus- the different car I took to pick up the repaired car broke down in their lot and they went above and beyond to help with a jump start and tools to help with a battery replacement and didn t even have to ask.

  Cathy Cardozo
2 years ago
Dropped my car off for front end repair and they were able to fix it on the spot! I am very pleased and highly recommend this business. The GM Al wa super helpful and explained and showed me things that were hidden which was quite enlightening. All in all I m happy.Service: Body & TrimService: Body & Trim

  Alyssa Scheiber
3 years ago
Someone backed into my front passenger side and dented part of my fender and bumper cover. My car looks lovey to those who aren't looking for imperfections. They were able to repair them instead of replace, which they did a fabulous job on!They only repainted until the end of the wheel well exterior, though, and not the small part that connects the splash guard inside the well. This is only important to me because now the paint is hanging off the edge and it will obviously chip if I need to access my splash guard or change the wheel, or touch that spot; it's rough to the touch. Also brothers me because that spot is white from the scratched up damage from when I was hit, while the areas around it are black and red... so I'm trying to get over seeing that.Lastly, they washed my car very obviously BEFORE they worked on it. It was returned to me with dirt finger prints all over it; some were even on my driver door but that's not remotely close to the damage so... why? There was enough of them that, for the giggles, I lifted a few fingerprints (threw them out but it was still pretty cool).Mike was pretty darn good with the repairs; just wished he painted more in depth. Front desk lady needs more sleep so she's less cranky. 5 s if it wasn't for the dirt fingerprints randomly on my car and most likely having to finish their paint job.Services: Painting, Body & Trim

  Ashleigh Stupal
3 years ago
I recently had my vehicle repaired at the Warminster Caliber Collision. I had a concern about an issue and Dan diligently looked into it until it was resolved. Dan also kept me up to date with the progress and completion date. On the few occasions I called in with questions I spoke to Melissa. She was always polite and helpful. I highly recommend this location.

  Michael McNamee
2 years ago
They still owe me parts for my truck, and are just poorly managed over all. They never call back when they promise to and have very lacking customer support. The workmanship was good but I believe they overcharged my insurance for unnecessary repairs. Will never use or recommend.

  Nelson Shane
3 years ago
Had a repair and paint work done and it looks fantastic. They matched the paint perfectly and returned it detailed and beautiful. Mike and Allen were both very professional and took good care of me. Thanks for the great work!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Kiera Walsh
3 years ago
I had a great experience with Caliber Collision. The process to schedule and pick up was easy and they did a beautiful job repairing my vehicle. As a bonus, enterprise is across the street which made renting a car very convenient! Every employee that I spoke to at Caliber was kind and professional. I would absolutely recommend Caliber Collision in Warminster to anyone in need of vehicle services.Service: Body & Trim

  Hal Edelson
a year ago
Great auto body shop. Mike, Mike and Alan did a great job with the communications and paperwork. Car came back very clean. Highly recommend

  Ben Mallow
8 years ago
Jesus where to begin with this train wreck...Well, less than 2 days after picking up the car I began noticing little issues with the repair work. On nearly every single panel they painted there were imperfections in the paint. Then on top of that I noticed that the passenger side headlamp which was replaced (is Black from Ford) was silver. So i had one silver, and one black headlight! Pretty hard to miss that... unless you're not looking.Another week goes by and I notice the paint imperfections look like they are through the clear coat. I also noticed that when I turned on my floor vents, it showered the car with shattered glass. Nice clean up guys.. I also noticed that the drivers side mirror was off of a different model than my car was, considering it had a heated lamp symbol on the glass, and the passenger side one did not. Then on top of that the front passenger fog light trim panel was easily movable with just your fingers. I brought the car back again and they wet sanded it. Bring it back out and there was a pretty big area that the guy didn't polish (which makes it look like the clear coat is gone). Finally once it was completed, I asked for my deductible back. Why? because there is absolutely no reason I should have had to bring the same car back twice to fix your mistakes. Needless to say, I never heard about getting my refund.I'll break it down for you folks. Every single issue I had with this car can be chocked up to absolutely ZERO quality control. Whoever did the "Final check" on this vehicle prior to it being completed must have been using a damn blindfold. When I asked the receptionist (Trisha who is quite possibly the only reason that place hasn't burned to the ground yet. She was beyond amazing to deal with) she stated that the managers do the quality walk-around. I was treated as a damn claim number instead of a customer that can impact their future business. Did they offer to fix the issues? Sure, but why did it have to take three visits to do the job right? There is absolutely no excuse for that. If this company wants to maintain its image in the community, they need to start doing the job right the first time. Your management needs to do some soul searching while I send this entire review to your corporate office. Your quality control is atrocious, and your 3.1/5 star rating proves it.

  Brian Garcia
7 years ago
That is the location where i had my 2013 Nissan Rogue for front end damage. The communication is terrible i was contacted to let about 3 or 4 times within a month even longer than that actually, to let me know how my vehicle was doing. I had to call to see how my car was doing. Apparently it was due to that aftermarket part were order for my vehicle. my insurance company only allowed original parts. So then it was the vendors fault. and then I was told there was an ac issue so it would take a little while longer. So they had my car for over a month was upset i could not come til Friday to pick up my car which was three days away from when they called me to let me know my car was ready. ON-TOP OF EVERYTHING! i was told they would take care of my bill from enterprise because i had a rental and due to my car being fixed my insurance company covered only up to a month so i get a bill from enterprise $538.66 all together. i gave them FIVE BUSINESS DAYS to resolve this. When i called on MARCH 31,2017 the STORE MANAGER told me he was just informed about this.

  Laurie Fleck Sulflow
3 months ago
Every time I come here their phones are down and no receptionist. They say they will call you back but don't.

  Kimberly
3 years ago
I would like to thank Andrew and Melissa for helping me get my SUV fixed. I brought my a SUV to Caliber because, after my first estimate, with State Farm s help too, the Caliber crew were extremely professional, timely, explained everything well and did a fantastic job with removing a dent on my passenger side. It looks flawless! Andrew followed up during the entire time and Melissa was very helpful with processing my paperwork too. It was a simple process from beginning to end!!! Especially during COVID but everyone at Caliber kept social distancing as well. Excellent collision center - quality work! Thank you Andrew & Melissa for all of your help! Sincerely, Kimberly Kearns