AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Chris The Bully
2 months ago
Terrible customer service. Ya call in and tell them you're coming for a part and ya get there and it's not even pulled yet, the workers under this "Manager" scoffed at it/her for not having it pulled already nixing protocol. You're in a position that SERVES people, not anything else, your jobs too much ? Let someone MORE QUALIFIED do what you were supposed to do.

  Jeff B
a month ago
Needed brakes and rotors for Nissan Titan the Duralast Gold brand and they had the brakes but not the rotors. I asked if any stores in Morgantown area had and they said NO but they could order them in from Pittsburgh and have them the next morning. Picked the rotors up next am and when I went to change the brakes the brakes and the rotors were the wrong ones. I then called store in Sabraton WV and they had the correct parts at the autozone there. Which is what I asked the store in Uniontown. I returned the other parts from Uniontown and got the correct parts in Sabraton Wv store.Very frustrating when a parts store cannot give you the correct parts and you don t k ow it until you go and do the work. Then you spend more time retuning parts then the job takes. I will not be using this store as it seems they do not know how to look up and give you the correct parts. Not only that I had to wait a day and they wasted the people s time getting in the wrong rotors from Pittsburgh. May go to NAPA in the future to see if they know what they are doing.Adding to this review. As you can see autozone responded to my review and asked that I respond to it by emailing them and this is what I got.Delivery has failed to these recipients or groups:customer.reviews@autozoneYour message wasn't delivered because the recipient's mailbox is undergoing maintenance and can't accept messages now. Please try resending the message laterSo it seems they do not want to hear from me cause the email they posted is undeliverable to. So maybe they do NOT want to hear from me contrary to what they posted.

  Harlan Harris
8 months ago
Stopped in for a package of cable ties/straps--aisle one. Didn't have my size in black, I purchased the white. Didn't see any more of the store.I was waiting at the checkout when Mr. Jones said he'll be with me next. He mentioned there was a selfcheckout if I would like. Fortunately, he was able to coach me while waiting on his present customer.Hence, it was a quick visit made shorter thanks to Mr. Jones providing me assistance as he assisted his/another customer. I was thankful for his ability to multi-task.The other cashier/worker just looked on as Mr. Jones took charge.

  Zineulia
3 months ago
No matter what you buy here. Your warranty will disappear. Every warranty of mine disappeared and store managers and district managers tell you. They can't help you.

  Philip Johnson
6 months ago
I needed a new battery for my car. Alfred was so nice . He installed my battery and found out that he went to Penn State back in the day. Thanks he made my day. Heading to the Penn State.

  GamingOwl 6166
2 weeks ago
Customer service is horrible barely anyone at the counter anymore

  Patricia Dillow
3 months ago
Good customer service on looking for our parts for our cars and trucks

  Honey Bee Galla
6 days ago
Great service and very very helpful

  d Chan 2
11 months ago
I had called earlier in the day to price a battery, and confirm it was in stock. When I arrived I told the employee what I was looking for and she pulled it up on the computer (showing in stock). She, nor the other two employees could find said in stock battery. While they were polite, I was highly disappointed in the experience, and felt that my time was wasted.

  Sally Moore
7 months ago
They mostly always have what I'm requesting so I love that part. Sometimes the prices are a little hefty but it's worth the warranty.

  Nancy Fordian
7 months ago
Did you guys there are great always ready to help always Seth is always there to help me check my oil and everything all the time keep up the good work

  Iris M Molina
4 months ago
Only autozone in the area to have a Ford spare tire toolkit. We drove an hour for this.

  Joe Kendall
a year ago
Very friendly staff. Barry went above and beyond my expectations. He took the time to clearly explain the check engine code. I greatly appreciate the service.

  Bryan Teets
7 months ago
The service was helpful.manager Dave got me what I needed.

  Dannie Haberer
4 months ago
Great job guys had the part and held it for me to pick it up thanks for that and the staff and manger are so down to earth and talk to and joke with you and that's great

  Aprilynn Gaines
a year ago
I had my battery checked today and it needed replaced, as I suspected. Barry's customer service was great! He checked my battery and did the replacement in no time! I definitely recommend this store.

  mark d
3 months ago
The girl that waited on me was excellent

  Kc Neth
7 months ago
Sales guy wow not knowledgeable going somewhere else not qualified to do diagnostics can't check a battery while running! Only the alternator

  Stephen Reaggle
5 months ago
Great service at the commercial counter. Thanks to Will and Dave, you guys rock!!

  Angela Morris
2 years ago
Manager Justin and Associate AJ were so friendly; and provided prompt and courteous service in replacing my headlight! Thank you! Highly recommend!

  Michael Cesarino
9 months ago
Always can go in there and get what I need whether it be Automotive related or for me mostly cell phone holders they always have a selection of most anything you need

  Lemuel Grier
a year ago
Excellent service! Riley helped me out to select the right wipers for my vehicle and install them properly. Great store. Great service.

  Alexis Sanchez
2 years ago
Went in to get a battery replaced angle and kelli were the ladys that helped me angle looked up the part and kelli put it in for me the team work was awesome they got me in and out and back on the road in no time I suggest to anyone who shops there to ask for angle or kelli they will take good care of you

  Bob Roberts
5 years ago
I went in to get a headlight bulb and a windshield wiper blade yesterday. The gentleman working there came out and installed both for me without me even asking, which I greatly appreciated. I really did leave thinking "wow, that was a better experience than I expected."

  No Name
3 years ago
Incompetence, and bad attitudes.I went to order a part, which I confirmed was available on AZ's website. I went to the store, and the employee looked it up and said not available, can't order it. I said I just checked 10 minutes ago, and it is. She got smart and was like look at the screen. I said, well if you would look up the right item, it will come up for you, and it did. She practically threw my slip at me as I checked out. UGH.Next time I will order from Rock Auto.

  wv blueangel
7 years ago
This location is small in comparison to other Auto Zone stores I've visited. The store is well organized and clean whenever I've been there. All the employees I've dealt with have been very helpful when I've needed help or had questions regarding my vehicle problems. Prices for items I've purchased are about equal to Advance Auto. The only bad thing I've experienced is that this is a busy location and I've always had to wait in line longer than most other places.

  Mark Turner You I
5 years ago
My last visit I stood waiting for over 30 minutes and the female that waited on me was very arrogant and told me no one made the air filter I took with me to get replaced so I went to NAPA and in less than 5 minutes I was out the door with the air filter I needed. I will not go back to AUTOZONE EVER AGAIN.

  randy winkle
7 years ago
The wait was horrible, there short handed. The manager Joel is never there, sad to leave your employees short handed and dealing with management desicions. The employees are helpful but the store definitly needs help. I really hope to see some changes, otherwise the company is gonna lose customers. Whats sad is to walk into a company only to see the manager walking around in a spider man onesy, thats a pathetic manager, step it up Autozone and fix this mess

  Brian Wilson
a year ago
Barry the manager was really helpful he went out of his way to help me even though the store was really busy

  Richard Jones
a year ago
Great service and high quality parts for good prices