Pocono Tire & Brake Co.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Leslie McDonough
5 days ago
JR saved the day when we were on vacation! We had some break issues on the way to PA, JR was able to identify the problem and get the job done all within 24 hours while we enjoyed ourselves on our trip. So grateful he could squeeze us in and get us home safely!

  Anthony B
a year ago
From the first phone call I placed to make an appointment two days ago to me arriving at this place absolutely pleasant experience from start to finish honest, fast and understanding to my situation and car needs this was my first time here and it was one I won't forget I will definitely come back for more services needed soon. Super happy with the experience as it's hard to find honest mechanics anywhere. If I could give 10 stars I would , highly recommend this place.I would like to add this place is absolutely great I always get honest opinions and work done on my vehicle they always give me updates often on the repair status coming from New Jersey were you are waiting all day they are fast and efficient very pleased with this place they explain everything. Great job team JR is such a great guy.God bless you all and your business.

  Scott Buchanan
a month ago
JR is the best!! If you need something done GO HERE! Great prices and customer service. He s not like the big chain garage. He cares and does high quality work..

  Clifton Feurtado
a week ago
10am 8/11He tried to bully me into buying all 4 tires instead of selling me one tire Bcz I needed it to keep on goingI caught a flat, thank god I know how to change a spare tire. I googled this place. I asked for one tire and the guy started making it 21 questions but then stops to say I m not trying to lean you to buy all 4 tires. I said ok good cuz I just need a tire.He refused .He refused to sell me a tire he started going on about a whole lot of other stuff to persuade me that I must change all 4 tires or he won t do it.I told him i just need to replace a tire to get where I m going and he told me no.There one of those mechanics that take advantage of customers who don t know about cars clearly.He didnt move from the counter he tried to ask me mad questions to try and tell me yea that s why u need all 4 tires. He never even saw the car or tires Im wondering how these people even left these reviews I walked in and saw what time it is when he question question questioned until he can find a reason to tell me I need more than I m asking for. I just wanted to buy a tire period.I would never go back

  Dawn Reiter
a month ago
We had a tire go flat on the highway and ended up at Pocono tire and brake co. JR and his team were amazing. Very time conscious knowing we were mid road trip, and very kind. 10/10 recommend.

  Casey Wirtz
a week ago
Friendly and accommodating staff! Stayed late to help me get my windshield wipers fixed so I could drive home safely on a rainy day!

  Dominick Neuner
a month ago
Incredible & fast service!! JR was amazing and helped fix our tire quickly while we were heading towards a trip with my family. Thank you!!

  Eryka Kenschaft
6 months ago
BEWARE !!!!! I went here a couple of months ago and they keep deleting my comment !!! I only went into this shop for an inspection sticker thinking it would be faster. After and hour of waiting they come back with no inspection sticker & instead A list of problems they stated was wrong with my car. Mind you, a couple days prior I had all the same work they stated I needed fixed worked on by Firestone! I asked for my keys and when I got my car I realized they had put their company's name around my licenses plate. The next day I went to Firestone and nothing was wrong with my car and I got a new inspection with no problems!

  Vernon Vern Rice
11 months ago
Went here because my 2013 Dodge Caravan wouldn't start. Met with JR and the rest of the staff. All were very professional and the place was clean and very well ran. Unfortunately, it was a few issues with my vehicle that took longer than they originally stated it would. They were very apologetic, took a little money off and upgraded my tires over the ones I was initially supposed to get. Things don't always go the way we plan for them to go in life, but it's good to see that here they seemed to actually care and did everything they could to accommodate us as much as possible. Price was a bit higher, but the service was definitely enough to justify the pricing. Great Warranty on the work too! I'll definitely be going back here.

  Abhishek Moova
10 months ago
Exceptional Service and ExpertiseDuring my road trip to the Pennsylvania mountains, my car broke down with a snapped serpentine belt and an overheated engine. After receiving a discouraging diagnosis elsewhere, I found Pocono Tire & Brake Co. to seek a second opinion.From the start, JR's technical and solution-oriented approach put me at ease. His amazing team promptly evaluated my car (late on a Friday), provided a detailed report with videos, and gave me a quote that was not as bad as I initially feared.In just one and a half business days, they efficiently repaired my car, demonstrating exceptional service and patience in answering my questions. Pocono Tire & Brake Co. offers outstanding service, expertise, and customer satisfaction. I highly recommend them.Services: Auto engine diagnostic, Engine repair, A/C installation & repair

  Walter Rodriguez
a year ago
So let me start by saying if I could give them more then 5 stars I would, I ve been there 2 times so far both times to get a tire fixed and I ve been treated wonderfully. When you call they always sound happy and ready to answer all questions never seem annoyed like most other places I ve to. When you walk in you re greeted with a smile and right away helped. Based off the customer service alone I recommend coming here not to mention the attention to detail they give. I came in for a flat tired and they went above and beyond also informed me of some other issues that I would need to get fixed. They showed me pictures of everything which is amazing don t have to leave wondering if something was really done or not. They truly understand how to run a business and help the customer to the fullest.Service: Tires

  Ann Walker
10 months ago
Top notch service. Stopped today without an appointment for a tire repair while traveling through the area. The manager and service tech were very kind and helpful. Highly recommend!Service: TiresService: Tires

  Caroline Jennings-dance
9 months ago
iting the area 2 YRS ago and our brake light came on so car was towed to them. They did what was needed. Some months later we knew the car still need deeper repairs, and although we have great mechanic here in our city (1- 1/2 hrs away), we felt the need to take car back to PT&B. They not only fixed the car but found out that someone put transmission fluid instead of brake (either our mechanic unfortunately or another shop I took to just for an oil change). This obviously isn't good and was a part of the original brake issues. PT&B had to drain the Where do I start! They are AMAZING! We were vistransmission fluid. Now, 2 yrs later, the car started shaking when trying to get to 50 mph. Our mechanic confirmed the shaking and after doing a wheel balance the shaking still existed. They searched and couldn't find the problem. They felt it could be one thing (forgot the name) but in order to see if it was that, they'd have to go into transmission area which wld cost over $1K without being certain of what it is. Then out of nowhere when I turned the steering wheel, I heard a big thump sound. I knew something was really wrong. I decided it was time to have my AAA tow the car 1 - 1/2 hrs to PT&B. JR and the team were awesome. They found several issues due to a lack of us doing a tuneup bc cars need maintenance. They sent us a video of one of the problems and a full estimation with explanation of things that needed to be repaired immediately. They are normally very busy but this time they were finished with the car in a week. I told them purposely to take their time. From the 1st day we met them, I felt such peace. Whatever negative reviews that may be written, take it from me that this family owned business would never purposely try to do anything less than excellent work.Also, the shop is clean and decorated nicely.If we only lived closer...... Thank you Poconos Tire and Brake team. God bless you all! Caroline and John, NYC

  Joe Riffe
4 months ago
I was in the area for a vacation and had car issues. Pocono Tire and Brake went out of their way to get my car working as quickly as possible.

  Davit Ghazaryan
9 months ago
It's the worst place ever!! I stopped there to get my tire patched, which is less than a 15 min fix. They asked me 1001 questions and then told me I had to wait for a minimum of 3 hours. Do not waste your going there. Just look for gas stations with mechanic shops, and they would take care of it in less than 10 min!

  tessa pisciotta
a year ago
The people who work there are amazing, great people to talk to and very educated. They made sure I didn t spend more money than I needed to and got me a great quote and offered financing options. The atmosphere is so welcoming everyone was very friendly I highly recommend going here for any needs with your car. This is my second time going and each time was a pleasant experienceServices: Tires, Wheel alignment

  Gina D.
a year ago
Talked with JR yesterday and he was able to get me in for an inspection today. Pleasant on the phone and you can tell a good human. Got there this morning and JR was just as great in person. He was professional as were the techs. LADIES -- come here because you won't be talked down to or made to feel uncomfortable. Highly recommend!Service: Vehicle InspectionService: Vehicle Inspection

  Dina Anzelde
3 years ago
I was treated very professionally and courteously by JR. I think he could tell I was somewhat apprehensive and uncertain what to do when given the results of the diagnostic test of my car. He worked with me, and did give me what I considered a fair price for the work on my vehicle. I will admit, I did pray before I came here and trusted that this time I would find an honest, respectful and of course an efficient and professional mechanic shop to repair my vehicle. Thumbs up to Pocono Tire and Brake Co. for a great service repair, and an even better customer service!!!

  jim werder
6 months ago
They did a good thorough job at a fair price and left good impression on me.

  Lorenzo Munoz
5 years ago
If you want an honest set of professional mechanics looking over your car, this is the place to go. The place is comfortable and has a family atmosphere. They treat all the customers like family and they make sure to price you fairly.Our family cars have been worked on by this establishment for years and our cars continue to look and sound good.I trust them and you should too.

  Clay Lepley
2 years ago
Got a flat yesterday in a place it couldn't be repaired. Was 3 1/2 hours away from home. These guys were amazing. First they tried to plug the hole and help me get on my way. When the plug wouldn't hold air they got me squared away promptly. On top of that, they put plastic on my seat and steering wheel to keep my car clean. I appreciated everything they did and cannot speak highly enough. 5* HIGHLY RECCOMENDService: Tires

  michael galarza
3 years ago
Very honest, trustworthy and polite. Mavis recommended work that needed to be done on my father's car that was way overpriced that the catalytic needed to be replaced on at the time was a 3 year old Jeep. Went for a second opinion to Pocono Brake and glad we came because the work was not needed. Will only bring my car here for all services.

  Thomas Sendner
2 years ago
Great place been there only once just for a alignment and new tires they did a great job I didn't say that I was a mechanic till they were done and they never pressured me to buy anything they did tell me about some possible issues that may come around that I already knew might be a issue later. Which I fixed thank you. But there honest family own and very respectful I feel I can send my wife who knows nothing about cars there and they will treat her right. IF ANYONE READS THIS. GIVE THESE GUYS A SHOT. IVE BEEN A MECHANIC FOR A LOT OF YEARS AND RAN A SHOP THERE WORTH IT.

  Samantha Leverentz
2 years ago
Went here for a simple state inspection. After waiting around three hours they finally came back and said I failed due to a break light and rotors and pads needing to be replaced. I was fine with this until they gave me an estimate of $1000 for those three services. I new right off this was way off. I told them I ll have my husband do the repairs and I ll come back to get my car inspected again as i already paid for the inspection why would i go somewhere else and pay again. I was told i needed a whole new break light system that i could only get from the dealership which was wayyyyyyy off. I could get this part basically anywhere for around $80 and breaks and rotors for around $300. They tried to charge me $1000 for less the $400 worth of stuff. I know labor costs $ too but over $600 for a $400 job. I was like absolutely not. Then when i came back for the inspection after these things were replaced i made an apt and showed up fifteen minutes early. I waited in the lobby for around 20 mins and still no one came to help me. I tried calling three times to get some help and no one would pick up the phone. Finally i went to the employees only door and yelled out to a mechanic for some help which then he finally got a guy named mike to help me. This place is a joke. I would not recommend to my to anyone. It s a waste of your time and they try to scam you right off the bat. I also had a coupon for a $15 inspection but somehow ended up paying $45.

  Felix Rivera
5 years ago
My only place for all my auto needs . JR and the boys run a first class service shop . They care about you and your situation and will work with you to make sure you are safe on the road. They have a no credit needed financing which is huge .JR got me to finance and I was approved. The process is quick and easy. And I got my 2012 Audi back and running strong. If you want honest work with all the personal attention this is the place to go. Oh they offer free shuttle service. Drop of your vehicle for service and they will drive you back home.

  Maria Leone
6 years ago
First went into have a flat repaired, to my surprise it wasn t a nail. Pocono Tire showed me the issue and helped me make the right decision to keep me safe.Their waiting area is spotless with complimentary coffee, which was great!The staff was very very friendly and made you feel like a friend rather then just a customer.After getting that fixed, I brought in my other car to have an issue fixed. They gave me an appointment. When I got there I thought I would be waiting around NOPE I was taking on my appointment time on a SATURDAY!I would give them more then 5 stars if I could and I am so glad I found them and will continue to use and recommend.Thank you Pocono Tire and Brake!

  Danielle Clark
4 years ago
We have been coming here for a few years and we are always taken care of! They are so honest and genuinely care about their customers. My recent visit I had my 1 year old in waiting room and JR changed the tv to put cartoons on for my little one. As she became restless another staff member (a lovely women in the office) came out and offered a snack to my daughter (probably from her own lunch) to keep her occupied. I m they are great and we will always go back!

  Dylan Molinaro
2 years ago
Got a flat on 80 on my dump trailer with it loaded with 2 tons of material. Called and they said to swing by to look at it. They had the tire changed and had me back on the road in less than 10 minutes. Staff was professional and fast. I would reccomend this shop to anyone.

  Anthony
2 years ago
Well, for an inspection, they will crawl in, on, and over your vehicle to try and find anything wrong to fail you and fatten up the work order, then offer you this and that financing to pay the bill. I wanted to like this shop, and had plans to source them for major work that was out of my capabilities. The guys in the back are hard working, and the service advisor JR is a silver tongued smoooooth talker, but after having brought both of my vehicles in and having to replace things that either I knew were ok (sway bar end link) or were replaced by me a YEAR and 2 months ago (serpentine belt), it's time to look for another shop. I replaced the parts and received the stickers, but the whole thing left a metallic taste in my mouth. I don't know. I'm not trying to bad mouth these guys, but this was MY experience.

  Colton Thew
9 months ago
Fantastic customer service, excellent price , and very helpful! JR and the crew helped me with my flat tire and I m thankful!!Service: TiresService: Tires