Gray Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  George Ike
a week ago
I should have known that we would be in for a wild ride when Jessica came out with a handwritten, back-of-napkin math looking quote for the work our car needed. I should have known it was going to get wilder as the wrong parts were ordered for the car, the parts that were installed failed immediately, and learned of the implication that nobody test drives these vehicles after work is complete. If our original napkin math quote was correct, I wouldn t have even authorized service, I would have bought another car, but it was $1000 dollars less than the amount they tried to bill me after the initial work was complete.Paul did make it right and charged me the price that they had indicated, but not without misconstruing this event as doing us a favor rather than admitting any fault. At this point, we drove the car away with $3800 dollars worth of work completed and a safety inspection sticker intact. Within 2 miles of leaving the dealership, my fianc�e noticed that the car felt like it was out of alignment. I took it out for a ride and that was an understatement; the car was pulling all over the road. We brought it back and they said that the control arm they just installed was broken, noted that Eduardo felt that it didn t quite fit right, but he installed regardless, but Jessica assured us that everything was fine this time.We made it to McDonald s (you know, down the block) only to realize that nothing felt like it had been repaired. We brought the car back and were quoted for $1200 more worth of work to replace parts that nobody had realized were bad during any of the three times the car was in the shop over the previous week and a half. The way Paul talked to my fianc�e and I through this process was unprofessional. Is Paul available? we asked. No! says Paul from his office. That was not as funny as you thought, Paul, and that s the tone you decided to start our conversation with.After he got all hard bodied and argued with us for awhile, I asked Paul if their related dealership would be interested in buying the car. After a few days of getting the runaround and having to follow up with him multiple times despite his indication that he would call me back, he finally told me the vehicle was too high mileage for their lot at 87k. I told him I understood, and that I would be removing the vehicle to get it scrapped. He insisted that I not do that but rather give him some time to see if any other local wholesalers might be interested in the vehicle. I waited the two days that he indicated this process would take and called him back. We played phone tag until he told me that someone would be interested in purchasing the vehicle and that he would give me a call the following morning to arrange me speaking with the buyer. The next day came and went, I heard nothing from Paul for over a week.We returned to the dealership to remove the car, being as it had been registered and insured this entire time, and I have already purchased another vehicle. Surprise! Paul is nowhere to be found. Jessica got our keys and I (very carefully) drove the car home.I called Chrysler corporate during all of this, they also told me to kick rocks. Go to an independent mechanic, buy your weird uncle a case of beer or work on your car in your driveway. Don t give Gray any money and probably don t buy a Chrysler

  bam bam
7 months ago
Went there so they can check my engine light and change oil with multi car inspection. They charged me $162 to check the engine light. Something auto zone does for free. Told me it was a $5800 fix for a transmission rebuild at 70,000 miles. They didn't tell me that I needed new brake pads, brake rotors and brake disks. How did they miss that because I could hear the grinding when I braked. Turns out the transmission is okay, (seleniod needed to be replace.) Got everything done somewhere else for a lot less than $5800.00.

  Enes Yal� n
4 months ago
I made an appointment for an oil change at one o'clock. I've been waiting for an hour and they still haven't taken my car to the service for an oil change. The most ridiculous service I've ever been to

  From CA to PA
10 months ago
We dropped off our Jeep for inspection and did not realize it was free because we bought the car there, what a great surprise. Service was quick and the women that works in the office is very very nice! I recommend this service department and dealership.

  jenjaya Warren
6 months ago
I dropped the car off and the transfer was seamless. Thus far everything seems ok..we'll see.

  Wayne Tonnesen
5 months ago
Was stuck with a simple fix but wouldn t touch it for two to three days left me strandedService: Auto maintenanceService: Auto maintenance

  scott seiler
a year ago
I called them and informed them there was something wrong with my vehicle and I dropped it off that day and it was fixed withing two days like brand new!!

  Kimber Jalim
7 months ago
Great place to have your ram, serviced. Service manager Paul is awesome.

  Sean Colon
5 months ago
Quick service with reasonable pricing

  James Cruz
a year ago
Great staff, customer friendly. Dealer rates. Over all positive experience.

  Miguel Mikey V. Valentin
a year ago
Always great service from Paul T. and the crew at Gray Chevrolet!! Highly recommended!!

  Jan Edinger
a year ago
Always treated with exceptional service great staff

  anthony beck
5 months ago
The best service

  Mike Michaels
7 months ago
Very nice staff

  Arthur Makin
a year ago
Hit or miss all depends daily