Firestone Complete Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Donna Goffe
3 months ago
I had an appointment and I was surprised by how long it took but I was extremely impressed with the work that they did. I also was able to get my oil changed and I was also impressed with how much they were willing to go out the way to make me happy and make sure that the car was in good working condition. I don't know what they used to clean up the rims before they put my new tires on but they sure looked nice. Thanks so much. It was well worth the wait for the time you spent doing a good job. Donna Goffe

  John Maranuk
a month ago
Flora , the store manager goes ABOVE AND BEYOND. I thought my registration and insurance info was where I always keep it handy. Well it wasn't, after talking to her on the phone I said I know its gotta be in there somewhere. Well after her and a tech searched, finally found it! If not, I would not have been able to get my STATE INSPECTION COMPLETED. Also, she and her team kept my wife informed of exactly what was going on with my truck. Oil change, tire rotation, alignment check, multi point vehicle inspection, and state inspection. ( I was unable to take it in myself, since I was working). My wife was very nervous initially, due to other experience elsewhere. But FLORA, reassured my wife all would be fine.Thank you so much, FIRESTONE of STROUDSBURG.HIGHLY RECOMMEND anyone go there to get vehicle services!Thanks again, team STROUDSBURG!!!!Sincerely,John M

  R B
a month ago
I always get great service with friendly staff at this location. Depending on how much work needs to be done on my vehicle, they try to get it back to me as quickly as possible.

  Luke Ulmer
a month ago
Hard to know where to start. Issue #1. Firestone Stroudsburg let my Ford F-150 slide off the lift. They cut corners and attempted to replace the front fender and driver s door by themselves. Vehicle returned 5 weeks later with bottom door seal misaligned. Weather stripping also missing. Firestone refused further repair so I need get estimates from collision repair professionals. I suggested Firestone do this initially but they did it themselves as cost savings. Hoping for reimbursement from corporate.Issue #2. Took to reputable mechanic for alignment (even though I paid for lifetime alignment with Firestone but they saidthey could not do it). Mechanic found tie rods destroyed and boot burned due to Firestone s negligence. $1500 additional damage I am paying for now with the hopes of reimbursement from corporate.Please be very aware Firestone was slow, cut costs, and has yet to own these two obvious errors. I want nothing more than accountability!My honest recommendation is do mot patronize the Stroudsburg or any other Firestone. Pay your local guy to do the job right the first time.

  Richard Brown
3 months ago
When I walked into the Firestone the people were nice and friendly. When they ran into a issue they were honest and quickly able to solve the issue. I am definitely going back for them to do more work on the car soon.

  D Lew
9 months ago
I recently had my vehicle ceramic coated. I purchased my tires from tirerack and searched for a place to install them. I thought I picked the right place. My car has been damaged. There is a chip down to the base, that will rust if untreated. Keep in mind I couldn't have gotten the Full Ceramic Coating with a chip on the paint. I purposely waited before putting on new tires to let the ceramic coating cure. Not Happy At All! I gave 2 stars for that and the wait time after being given an appt time for install. SMGDH. They should have been more careful taking the tires out of the trunk.

  brian
2 months ago
I needed an oil change they were able to squeeze me in. Waited a little while but I would recommend this place. Employees were very nice.

  Amanda Barrantes
4 months ago
Always a great day when I see Flora s smiling face!!Such a great girl to have as the face of the location!These guys are always on top of everything my car needs, seems like they really care.

  Dawnmarie Feld
a month ago
Always a great experience. Mechanics are kind and thorough. Flora is very knowledgeable and always helpful.Prices are good and staff is honest and very fair.

  Pro Driver Rom. 8:1 Are you saved
2 years ago
Beware, after buying tires here, check your tire pressure. They don t inflate properly. Tires looked pinched. My car was slowing down due to low pressure and burning a lot of gas.

  Shawnn Raby
2 weeks ago
Nice receptionist, but was told about a half an hour wait....... 2+ hours later and still not done... this was for an oil change...

  Yolanda Edwards
6 months ago
Called here in a panic. On vacation and my alternator failed. There were so helpful making sure the alternator was indeed the problem not just trying to make some money. Let me know the cost in advance so there was no surprises and then I walked in and everyone was so friend. They definitely saved the day :) I will be back I just hope no so soon

  Jacob Madman Cruz
4 months ago
Went for State Inspection, oil change and brake repair for my 2007 Nissan Maxima.I come home to CHECK ENGINE, TCS OFF, SLIP lights on my dashboard.After googling these problems I see TOO MANY complaints about an auto care branch performing brake repairs causing CHECK ENGINE, TCS OFF, SLIP lights and how customers feel scammed because they have to bring their sabotaged car in for MORE repairs.I can't trust that Firestone did not sabotage my car for the holidays to get more money. I can't trust that Firestone will fix what they did at no further cost.

  Jennifer West
8 months ago
Manny (the manager) and Brent (the technician) went above and beyond helping me out with a flat tire on a Friday night just a little bit before closing. They could have told me to come back in the morning, but instead were courteous and professional and fixed my tire that night for a reasonable price and got me back on the road in no time. This location and staff are highly recommended!Service: Tires

  Nick Heller
10 months ago
As a former Bridgestone employee this is the most well put together garage. Manny was thorough, polite and had a great handle on the shop and everything going on. I wish my manager and team were as good as them. Tim and Brent were just a good. Knowledgeable and motivated. Matt was super helpful and went out of his way to answer questions. I was super impressed with this Firestone, and will definitely come back. Lisa was fantastic and gave an excellent description of all the important information with none of the awkward sales issues. It s rare I give a great review but If I could give it an extra star I would. Great leadership, great team, honest, competent, great place to do business.

  Sierra Altenbach
10 months ago
Scheduling my appointment for my inspection sticker replacement after my windshield was replaced was easy. Walked in and was immediately greeted and helped. Great service, quick turn around and manageable prices! Most definitely coming back for more car care.

  jose rosario
4 years ago
This location is very clean you can tell management cares for a lot for making first impression. The advisors are very well knowledgeable and know how to explain services with great understanding. The customer service was great. I was informed of other services needed on my vehicle without being pressured or persuaded. Which in my opinion means a lot to me in earning my trust as well as my business.

  ashley yates
3 months ago
I came at 5:30 pm in need of an oil change and they greeted me nicely and was able to fulfill my need. Thank you

  Dennis Roberti
3 years ago
Manny and his crew are the best, service and price. I would highly recommend this store for all your automotive needs. Bridgestone took good care of me, thanks

  Haydn
4 years ago
The employees are extremely friendly and didn't mind taking the time to discuss the different oil options to help me choose the right one for my vehicle. The engine in my Scion xB consumes some oil (a common issue with that engine) and they were able to recommend an oil that can help minimize the oil consumption.The facility is beautiful and has the nicest waiting area out of all of the auto repair center that I've ever been to. The waiting area is placed away from both the counters/registers and the shop, producing a fairly quiet area. They have a TV for customers to watch as well as free coffee. It is very spacious and CLEAN!I will definitely be returning to this Firestone location for all of my future vehicle maintenance.

  Ed Lauritsen
a year ago
Great service and a great value.Had a tire warranty issue... It was handled quickly and professionally..Busy place but the customer service was great...

  Chris Gibson
2 months ago
Friendly service, able to get my tires done right away.

  Chad Pulsinelli
a month ago
Good service. Fixed the issue. Truck runs great now

  d'angelo slater
3 years ago
I had to change 3 of my tires. when I enter the lady seem a little annoyed but besides that it was a fast visit. Got my wheels change, payed, then left. The mechanics work fast and the guy that work with me was excellent. I respect that.

  Jerry Schweiger
3 weeks ago
Steve is very helpful. He explained everything in full detail, he is my go to guy.

  Eduardo Hoover
7 months ago
We are a couple living on disability due to serious medical conditions requiring electrical equipment. It was the most horrible experience in my life. After an RV road trip to the beautiful mountain state parks of promise land and tobyhanna on the way home the brake pedal went to the floor. AAA RV roadside service dispatch said to call area service centers in order to get a tow location. A little after 5PM on Sunday we finally got someone to answer the call, a Firestone dispatch man so wonderful to talk with due to his sincere helpfulness. He said the Firestone of Stroudsburg, PA was within driving distance even with the brakes failing. He said feel free to set up at the service garage and rest for the night and be comfortable use the power outlet and take in a movie. We got very little sleep and got up early at 6AM to meet the mechanics for the 10AM appointment we had. Some building owner lady who didn't announce herself as the building owner said we had to leave else they'd call the cops. Then some manager lady also came out and angrily yanked our plug out of the outdoor outlet by three feet of cord and argued we weren't a customer. She used harsh disrespectful language and knocked over our folding chairs and argued, "You can't have this s-it here!" Then two cop cars showed up to question the manager why they were mistreating us as customers as they all verified we had a 10AM appointment for a brake system check and oil change. We were low on brake fluid so we asked a nice mechanic man there to top the reservoir at least He did and was sorry he couldn't accommodate us more and to not tell anyone of his good deed and he could bargain us a deal on a new inspection sticker on the side. We said we're from New Jersey not Pennsylvania, the old inspection sticker was from a previous Pennsylvania owner.We crawled home taking 8 hours to get home down the shore hoping the brakes wouldn't fail. At one point they locked up for no reason nearly putting me through the windshield.There is a "Hiring now" sign there; no doubt as to why. You cannot pay workers chasing away prospective paying customers. The car wash is their major income anyway as cars were in and out at all hours of the night. I figure it's some scam to keep "loyal" customers for free car washes for repair and maintenance services rendered.May this be a clarion call for all you disgruntled former employees and well deceived "fix and wash scam" consumers wherever you find employment vocations and vehicle repair service across this great country. This is the stuff that is ruining America. Service stations still pump gas and check oil and tires in New Jersey, just like in the 1960s. A great America starts in New Jersey help spread it to the other49 states. So glad to be home.

  Tyrone Mcfadden
3 months ago
They Are Reliable Reasonably Priced Also Fast Service.I Would Definitely Recommend Them For their services. Also, Lisa Was Very Professional, Helpful & Pleasant. Thank You Very For Your Service.Service: Oil changeService: Oil change

  Kevin Curran
a year ago
Always great service from the staff and technicians here. Deals on tires are available often and if they don t have in stock what you are looking for, odds are they can get it. Excellent hours of operation. Our family s first choice in auto service.Services: Tires, Wheel alignment, Oil changeServices: Tires, Wheel alignment, Oil change

  Derrick Allen
7 months ago
When I speak about my car care experience here at Firestone, and the staff here you get professionalism in the highest quality, the staff here are very friendly, and we're sensitive to my car care needs, I will recommend Firestone to all my family, and friends , and will always come back for their services.

  Eduardo Sotoarias
a week ago
people at front desk was very nice.