Springfield Hyundai

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Vickie Caldwell
a month ago
Keith Sharon is the best salesman in the world. This is my 3rd purchase from him. He's patient and answers all my questions. He sends me videos to watch so I can understand the technology in these new vehicles. If you're looking to purchase a car in the near future Keith is the man to see.

  Rich Panichelli
4 months ago
The team at Springfield Hyundai makes you feel like family as soon as you walk in the door. Make sure that you ASK FOR DAN Sloss as your Senior Vehicle Representative!! I've been in the car business for over 20 years, and my sister got a PHENOMENAL DEAL on a 2024 Tucson SEL!! She loves it, but in my opion; the customer service was most important. I called 7 dealers where I knew someone and only Dan could get to where she needed to be! My sister was in and out signing papers and they had it fully detailed w/ a full tank of gas! Thanks again, DAN! Couldn't recommend him any better than I did. Go get your "no haggle" deal today and tell him Rich P sent ya!! Springfield Hyundai on Baltimore Pike is a GREAT, state of the art facility!

  Nin'e Hawkins
2 months ago
Keith Sharon is a great sales rep. He makes sure he focuses on what you want and makes you feel comfortable and not pressured into buying a new car. I purchased the 2024 Santa Fe RXT

  Lisa Marsh
a week ago
The service department check-in is efficient and smooth. The waiting room is spacious with TVs, and free snacks and coffee / water. You get a text that you can reply to in order to get status updates. The only reason for 4 stars rather than 5 is because they don't even come close to finishing at the time they say it'll take for service -- even for something as common as a first, new car, scheduled service.

  Jourdyn Wilmore
3 months ago
I was thrilled working with Myron when purchasing my car fresh out of college, but my recent encounter with Hyundai Springfield's customer service has been disheartening. On December 8th, I brought my car in for an oil consumption test due to recurring oil light issues. My mom picked up the car, and upon my return, I discovered bumper damage.I promptly filed a complaint via telephone , and visited in person on 12/9, only to be informed the manager was unavailable. Despite a second visit on the 12th, it took until then to connect with A.J Henry. He assured me of a swift resolution, taking pictures and mentioning a review of security footage. However, over a month later, I've received no follow-up.Feeling overlooked, A.J's approach, including questioning the mechanic's honesty, was unsettling. To exacerbate matters, I'm now receiving texts about trade-ins. Why would I consider further business with Hyundai Springfield after such a disappointing experience?

  Laura
a month ago
Mike was fantastic here! He made the entire process easy and smooth, and I can tell he cares about helping people. I definitely recommend coming here to get a car! Other car dealership see price margins, coming here felt like a very personable experience.

  Michelle Sosi
3 days ago
This is the worst experience from a car dealership I took my daughters car in due to a recall on the head gasket which is very dangerous l!! She kept stalling. I waited a month for the appointment finally got it and when I got there they said they don't have the part and there was another recall for painting they said we can do the paint; and I'm like I don't really care about the paint I just want to fix the car for my daughter because she just started driving and it's unsafe, it was stalling all the time which is very dangerous. I already knew what it needed because my mechanic said it needed a head gasket. They assured me that it would be fixed and so I proceeded to have them take me home with an Uber because they said they will bring me back the next day. I pick the car up and it was never fixed right I called them to bring it in and they said I would have to spend $250 for them to fix what they never fixed and I called the corporate number and , they said that I can take it back to them or someone else still but I would have to pay 250.00 if it it wasn't their fault basically I was told that I have to pay 250.00 and they never fixed it right when I drove home it wasn't driving good at all. I drove it and started stalling again and that's when I called them back and I got every excuse in the book. Bottom line is my car still broke down , car is not fixed now that the gasket leaked into the alternator so it doesn't even start so they ruined my car. They never fixed it right they were just slapping on some silicone is all they were and my mechanic told me I needed a head gasket that's why I was pretty happy when I got the recalls thinking that I didn't have to put it out of pocket but they never did it right I would never go back there again. Been sitting for three months don't go to Springfield Hyundai there's no customer service skills whatsoever and when I called to tell them it broke down I couldn't get the original service tech on the phone I got another one that was very very rude!! Also like to mention that next day after I took the car home, they texted me that my parts are in now and we can schedule it... I was like you said it was fixed already and then I told them Its still not running right from day one and I said you guys already fixed my car they said it was an oversight but that's not true. They never got the part. All they did was put silicone on it Needed a head gasket which was what the recall was for!!! Springfield Hyundai and they're so called service managers did not care about our safety in that car...

  Nicole Proctor
2 weeks ago
Springfield Hyundai provided me with a STELLAR car purchasing experience. The professionalism of John. K. and Gardner C. were absolutely amazing. I am extremely grateful, and I love my new Elantra. I've never experienced such professionalism and respect as a consumer at a dealership. I highly recommend this dealership. Five STAR experience for sure! Thank you Springfield Hyundai! I am absolutely blessed!

  Tracy Thomas
9 months ago
Great experience. My son purchased his first car here. Great customer service.Will definitely be back in the future.We bought a Tucson that is beautiful and rides amazing.

  Douglas Drass
6 days ago
Pete was great with handling the service on my vehicle. He kept me up to date on the status.Every staff member i came across were friendly.

  Brianna Moss
3 weeks ago
Nancy and Taylor are the absolute best I will not deal with anyone else. They really made this a stress free experience and they really saved the day by helping me get all the services I needed for my Kona!! You ladies are absolutely amazing never change!!

  Dan Allen
a month ago
Original review (see update below..)"No hard sell. The salesperson (Dan) was very friendly, upfront, and honest. Service process is the best I've ever seen, just drive into the building and a valet takes over! The building is very nice. I highly recommend them."Edit- Unfortunately, I need to revise this. It would seem sales is the only thing working well at this location. Finance never returns ANY calls, like EVER. They dragged their feet on paperwork costing me additional money. Registration doesn't appear to have been sent in a timely manner, still waiting 3 months on that. I had to consult a 3rd party to get an update that it was even submitted. Service was not great. They are friendly enough and appear efficient- but the brand-new vehicle purchased had an issue that required 4 trips and still wasn't fixed. Service rep was upset at an (honest!!) JD Power review and confrontational. I don't recommend them because of this alone. Something here needs to change- and it's not just me being a 'difficult customer'.

  Jason Maile
a month ago
I was extremely pleased with my experience at Springfield! I really enjoyed working with Magnus in sales! The entire team from sales to finance was very friendly and efficient! It is always nice to shop in a clean store as well!

  Mildred Yervelli
4 days ago
Loved they took me at my said appointment time. I was in and out within 45 minutes. Jake was very professional and personable.

  Alex Williams
a month ago
I dropped my car off for a service appointment I scheduled the following morning. After I told the representative named AJ in the Service Department my appointment was for the next day, he still had me pull my car around for no apparent reason. I had someone waiting for me, so if I had to made them wait much longer they may have left me stranded. All for this Service Rep to have an ego trip. After I parked, a different rep confirmed that since I was leaving my keys in the drop off box, that I I just moved my car completely for no reason! Terrible service!

  Katie Crispell
4 months ago
NEVER EVER GO HERE! DON T DO IT! SO DISHONEST!Worst experience EVER!! DON T GO HERE! They should be shut down. They don t even deserve a singled star.Long story short My husband took in his 2013 Hyundai Sonata here after it stopped running properly. It was a transmission issue. After being there for a week they called, said it was test driven, nothing was found and they fixed the recall. They straight up LIED. The valet driver got in the car and told my husband they didn t fix the issue. They never test drove or ran diagnostics.We drove an hour to pick it up and were planning to trade it in that day. Well, they refused to properly run diagnostics this time without charging us. Wouldn t pay for a tow. Continue to lie about EVERYTHING. Cost us hundreds of dollars and won t even remedy the situation!NEVER GO HERE!

  Yvonne Pasquarello
2 months ago
Leaving 4 stars simply due to the fact that while you sit in the lounge waiting for your car to be serviced, you and every other customer in the waiting area get inundated with live calls and emails at the same time by the sales department!! After you signed off on work to be completed on your EXISTING car. At least wait a few days for that call...lol.Other than that, I've always been satisfied with this location, the staff are knowledgeable and service is prompt.

  Darlene Perri
7 months ago
Kieth was absolutely amazing to work with , he went over & beyond to make sure I had the color I wanted ! I ve already recommended him to several people !

  Lavon Thomas
2 months ago
Whoever answers the phones needs to have better customer service skills. You don't slam the phone down. I brought my car in last week to fix my horn, and now it doesn't work. I was told it's because I need the other horn replaced and when that part comes in next week we will call you. I then stated it's an inconvenience why this wasn't caught the first time I was there it has to be fixed before my inspection. She says yeah it will be we will call you next week hopefully I then said ok and then she just hung up. I'm already annoyed that my horn doesn't work I feel like I'm deaf!

  Frank L
3 weeks ago
Brought car to be serviced due to an open recall. Months later I continued to receive notifications that there was an open recall on my car. I then brought it to a different service center who looked into it and told me that no service had been performed on my car at all. Not sure what they did with my car for 2 hours but it certainly wasn t the service I had went there for

  Luciana Mayo
4 months ago
Called yesterday to get an appointment for changing 2 tires. I was told nothing was available until next week. Am I supppsed to ride on a spear tire for that long, I said. In response the person in service said let me see if I can get you in under an emergency appointment. I was told to bring my vehicle in the morning. Rep at the desk said we try to get this done by today, how are you paying. When I stated I was using my warranty the conversation eventually turned into we may not get to your vehicle until next week. So I take my vehicle in the morning, get it checked in only to be told by the person helping me at the desk that even though we said we could get your vehicle taking care of the key word was "could". There was no guarentee. Advise to go to another option if possible. Disappointed, if you could do it, do it. If not, then you couldn't but don't waste people's time. Everyone time is valuable.

  Danyla Frazier
a month ago
Nancy the service advisor was extremely rude. Lied the entire time and would not provide updates. Have text messages where she lied about what was being done and didn t get my approval for anything. Left numerous messages for Stacy Miller service manager, never called me back. When you file a complaint they don t do anything except refuse to service your car again. Had to pay more than my deductible which was never discussed with me. Horrible experience. They are great at selling you cars but NEVER go to their service department.

  Lauren Yeremian
a month ago
It was easy to drop the car off the night before. I appreciated the phone call to review what needed to be done. The work was done in a timely manner.

  Kenneth Romanowski
2 months ago
Brought my car in for an oil change and mileage service. The process was easy and very efficient. The waiting area was great and the complementary drinks and snacks were appreciated. I will definitely return.

  marchael b
2 months ago
If I could give ZERO STARS I would ! My vehicle was in the shop here for over 3 weeks(with no sense of urgency to get my vehicle back to me) The service advisor - ANTHONY COMMUNICATION WAS POOR, LITTLE TO NON EXISTENT. - The receptionist that answer the phone initially also have very POOR CUSTOMER SERVICE and horrible attitudes, THEY LL BELITTLE YOU! After trying to get in contact with a manager (AJ) he again also POOR CUSTOMER SERVICE, NO HELP! -My vehicle still is not fixed - even though I have paperwork stating everything was completed and a multi point inspection was performed. The vehicle and is having even more issues now! I am HIGHLY DISSATISFIED- I would never give my business to this dealership moving forward!

  Cait Stewart
10 months ago
Yesterday I purchased a Hyundai Tucson from Gardner! He was an amazing salesperson. Super personable, very patient and detail oriented in explaining all of the new features of my vehicle. Couldn t recommend more! The manager Anthony was also very nice and worked with me on meeting my budget goals. Would definitely purchase again from Springfield Hyundai!

  Karena Valentine
4 months ago
Every time I've had my vehicle serviced here, there has been black grease smeared on the door handle and interior surfaces of the vehicle. They also don't clean prior adhesive under inspection or oil change stickers, leaving a mess of adhesive glue and preventing the new stickers from adhering properly. If it weren't for Hyundai's complimentary maintenance package, I would never go here for service. Nothing wrong with the service itself, but I expect top level care and attention to every detail at the dealership level, and this has been far from the experience.

  Andrew Ames
2 months ago
If you're looking to get your Hyundai fixed don t go here. I would give this service no stars if I could. The past two weeks have been the worst car repair experience i ve ever had, and my cars not even fixed yet. My Sonata was towed to Springfield because of a blinking engine light the morning of jan 24th. I had to be the one to call the next day to get any update on my car, whether it was being looked at, if an issue had been found, or if it had even arrived! The service manager Anthony called my mother and stated on Jan 25th that my car had not arrived and no one knew if the keys were delivered to a Springfield Hyundai employee or not. They were going to look for my LOST car and call her back. She called back several times that day with similar answers, or no answers at all! Only on Jan 26th was my car located and service began. I was called the same day with an unsatisfying answer to my cars status. I was told initially that it had a Code 1326 Knock test sensor and that this was one of two recall notices to my make/model. I was informed that the work would be done Monday(jan 29th) to update the electrical components and replace a physical component. I received my car the afternoon of Jan 30th and the engine light was gone for 1hr before it popped back on while I was performing errands. I returned my car the same day.On the 1st I was called and told that It was actually an electrical issue in the HVAC and that work had to be done to that before I could pick it up, I approved at the time a $200 dollar charge to fix this issue. I called the 5th asking for a service update and was informed it was being worked on and would be ready tomorrow. The next morning I was told that my car was ready for pickup. I got to Springfield around 2pm and was driving home and once again my engine light engaged and I returned within less than an hour.Anthony, the service manager, the same one I had been working with the entire time, brought out the code reader and my engine light was back because of the original issue, a 1326 Knock sensor issue. The very same issue I was told was fixed 2 weeks ago. During that same stay he also stated that my car had significant rodent damage such as chewed wires all over which was part of the $500 dollar service fee I had just been charged, $300 dollars over what I was quoted on the 1st. I wasn't provided any proof, I wasn't shown any pictures, and this was never mentioned two weeks prior when my vehicle was inspected the first time on Jan 25th. My car was a daily driver, never in an accident, was driven up until it s blinking engine light, had regular services, and oil changes over the four years I've owned it. The most major service it has ever had was a trunk latch recall. It has never once had as many supposed issues since I arrived in Springfield Hyundai service department in January. I feel like I have been lied to multiple times, and eventually fleezed and cheated for absolutely no service and no resolution to the five or so quoted issues' with my vehicle. I ve paid out $533 with absolutely nothing to show for, except excuses and so far empty promises. Again if I could give zero stars I would.

  Ayodele Awotunde
4 months ago
Recently bought a 2024 Tucson and had a great experience from sales to financing. Was my first car purchase from a dealer so had some skepticism but overall was a great process. Appreciate Keith helping me through the process

  Funkee Dumpling
4 months ago
Very, very, VERY well pleased I needed a new transmission for my Hyundai Santa Fe Calligraphy (I purchased it brand new only 18 months prior). I took it to Springfield Hyundai and they confirmed pretty much what I already knew the transmission was shot. I immediately thought that this was a repair job that would take weeks to fix. Boy, was I wrong! AJ took care of everything. He informed me that it would only take a couple hours to complete. I must admit, I was skeptical I dropped the car off early Monday morning and I had it back by the next afternoon. She s running great and I m so glad I went to Springfield Hyundai. Everyone there is so pleasant and accommodating. They re professional and knowledgeable and I know that my car is in excellent hands there. Hats off to AJ and the crew! Best believe Springfield Hyundai is the place to go for great service and satisfaction!!!