Quick Lane at Springfield Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

 
2 months ago
Every person who I interacted with at my last visits, has been more than great!They are professional, respectful of your time and needs, and they always care for your interest. I always come back here for my van, which needs their help more than often due to overuse.Many thanks to Sal and especially Jeanna, who goes above and beyond every time, to accommodate their customers.

  Mui Ho
11 months ago
Terrible,terrible experience. Waited 5 hours for a brake job. The service guy never once gave me any updates. I had to go up several times to check and he acted like I inconvenienced him. I m sure he wouldn t have liked waiting for that long either. The sales guy went and checked for me as well. Terrible.

  . L
2 years ago
I went to this location for a coolant leak fix last year and after a couple days at their shop, they told me they had found and fixed the problem. Recently, I have had the same issue reappear and I went in and they fixed it again, allegedly.It is leaking again now, but I won't be going back. I have very low confidence in this location's service. You'd be better off honestly going to the one in the city. Also, I have found some of the people working the desk there to be somewhat passive aggressive in their tone when they speak to you. Not my fault you work there.

  Zoya Stormborn
2 years ago
There is nothing quick about it! I scheduled an appointment on line and arrived 1/2 hour before the appointment(11:30).Was told they had to see if they had the brakes I needed and would get back to me. (Arent brakes typically available in an auto shop???).An hour after that they came back to say the brakes were ordered and would be there soon. An hour after that they informed me they just arrived and would take another hour to put them on the car.As of this post, I'm still waiting and there have been no more updates. Must be due to the look of displeasure on my face!!!!!

  Nep
4 years ago
Vert helpful staff and they have ford brand fluids like motorcraft orange coolant, about $17 for a gallon, not only is it nearby but it's also cheaper than buying it online. They had me in and out real quick.

  Avni Gurun
3 years ago
I went there for another reason, not oil change. When you enter, they have so many people standing around, but they each wait one another to great you, that was little weird.

  turnup Dot
3 years ago
So far so good.Sabrina has been very helpful over the phone and i appreciate her great customer service!

  Brenda Davies
2 years ago
I get all my cats, etc. from Springfield Ford in Springfield. They are the best.

  QueenG B
2 years ago
Very Nice Customer Service and makes sure your satisfied.

  John Gormley
4 years ago
Had to take it there my truck for a recall got dont fast nice problem done

  Cassandra Thomas
3 years ago
Everyone is very friendly, and they are good with repairing vehicle.

  James Savage
2 years ago
Very helpful staff and quick service.

  Susan Alvarado
2 years ago
Everyone was so gracious and accommodating.

  Neil Braswell
3 years ago
Great service

  Joseph Demayo
3 years ago
Good service