Frank's Servicenter - Auto Repair Shop in Southampton for all vehicles including BMW, Subaru, Lexus and Infiniti

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jacqueline Crowley
6 days ago
We made an appointment for my husband's Ranger for service to check the AC on the drivers side. I had to cancel the appointment due to some health issues. Brendan was so incredibly kind when I called and mentioned I should really check into our warranty. Turns out it was still under warranty when we thought it was not. Franks could have not even mentioned and charged us for repair. We are so grateful!! All the employees of Frank's are so kind and helpful. Would recommend them highly!! All the service we have had completed there has been thorough and no issues.

  Shannon Scandozza
a week ago
We are new to the area, and needed service done to our vehicles. Frank s staff is knowledgeable, courteous, friendly, and the pricing is super reasonable! I appreciated their ability to work with me on a time to get things done. It was a very pleasant experience. I highly recommend their services!

  Zach Schmitt
a week ago
I needed a nail removed from my tire and they were able to do it on short notice the same day. They also checked fluids and brake lights at no charge. Customer service was great and their staff were pleasant and enjoyable. Will def be a returning customer.

  Alexandra Newell
2 months ago
I was referred to Frank s and I m so glad I was. My car wouldn t turn on in a shopping center parking lot, and I needed a tow. My car was towed back to Franks and I was updated promptly the next morning with a detailed PDF on what was wrong with my vehicle. Brendan was thorough and honest with his suggestions and my vehicle was able to be fixed the same day. The prices were reasonable and I felt like my business was appreciated. Franks is also AAA affiliated. If you re looking for a family owned business that s been around for decades, this is the service center you re looking for.

  Ryan S
a month ago
Found Frank's online - saw they had great reviews and could service essentially every car on the road. TJ and Jerry regularly provided detailed updates and steps to complete a rather difficult, pesky repair, and I couldn't be happier with the result. Not to mention, TJ/Jerry/Brendan are all extremely professional and personable. I knew my vehicle was in good hands and they'd do a proper job.

  Antonio Albano
4 months ago
REVIEW ---FIVE STARWound up here by accident; new car dealer could not handle a flat tire. Found out Frank's is so much better then a dealer. Service here is superior because Frank's values you, the customer. The dealer values the " brand". Frank's needs the customer so the service here is terrific, they go the extra mile without being asked. The dealer doesn't care about the customer, who is trapped by the brand and is only second to the brand. Frank's has everything: computer diagnostics, laser alignment, trained technician -, certified for most vehicles, and a passion for the customer. I know, because I was a manager for new trucks dealer. Frank's has much better service for you, not brand loyalty.

  Carrie Stegura
5 months ago
This business including all employees I ve met there are amazing. My mom has bragged about them for years and I saw first hand why. When I had an issue with my vehicle they got me in ASAP even though they were busy and fixed it quickly while I waited. They also asked about my family and listened kindly with interest. I felt like a valued customer and well taken care of.Service: Battery service

  Anthony Leo
3 months ago
Very professional great bunch of guys. Describe all the work Took my right on time. They offer coffee or water while you Waite They use paper floor mats when my was finished totally clean in side. Reasonable pricing.

  Betsy Tucker
4 weeks ago
It was my first time using Frank s. I had been looking for a new auto service center since I moved into this area. Brendan was very helpful and the other front end folks were friendly. I will be using Frank s for my future auto repair/service needs.

  Linda Daly
a month ago
My experience at Frank s Service Center was very positive. I worked most of the time with Jerry. I had gotten other estimates for the work - but my interaction with everyone at Frank s lead me to decide to have the work done there.

  kelley tate
a month ago
Not your typical auto repair shop. Exceptional customer service . Loaner cars available if you need to go about your day. They take care of your vehicle like it was their own. Excellent work!

  Trishul Patel
4 months ago
This was my first time bringing my vehicle to Franks. Brenden and TJ are courteous, helpful, and honest. The prices are reasonable.If you are a Costco member you receive 15% on work done on your car up to $500 (discount). This excludes oil changes.They send you a report of what they recommend to fix and then get on the phone to walk you through it.Will be bringing my other vehicles to them.

  shaneeah troutman
3 months ago
I had to tow my car to Franks for a replacement tire. TJ was great through the process, explaining my options, and kept in contact with me throughout. Great experience and they definitely secured a lifetime customer.

  SUPRITH NANDAKUMAR
6 months ago
Excellent service. I had given 2014 BMW X1. Had to replace my breaking system. Frank Service guys did a great job. Labor price are affordable and plus I was able to get 15% discount with my Costco membership. I recommend 100% this Auto repair center.

  Loretta Golding
3 weeks ago
The staff are great and they really go the extra mile to ensure you feel cared for and comfortable. You will leave feeling confident your car is in top shape.

  Richard Neustadter
8 months ago
If you're in need of exceptional vehicle service, look no further than Frank's Servicenter! From the moment I walked in the door, I was greeted with a warm smile and helped every step of the way. The staff was incredibly knowledgeable and took the time to explain everything to me in a way that was easy to understand.The service itself was top notch and my Volkswagen Tiguan S was running better than ever before! Not only did they take care of the issue I came in for, but they also did a thorough check of my car and made some recommendations that I wouldn't have even thought of. And to top it all off, the pricing was extremely reasonable!I couldn't be happier with my experience at Frank's. The staff went above and beyond to make sure that I was taken care of, and I would highly recommend them to anyone in need of quality service. 5 stars all around!

  Tom Kilker
6 months ago
I recommend this special team of automotive experts wholeheartedly and without reservation. I started bringing my cars to Frank s in 1981, and my parents brought their cars to Frank s before me. From large repairs like engines and transmissions to master cylinder replacement to something as simple as stopping by to have a license plate bulb changed Frank s has been there to support our family. They will explain their work in detail and share labor costs in way that you can understand and never talk above you - like your expected to know what an auto mode actuator is right? Nope, these guys are down to earth and make you feel safe. If you don t have a ride, they ll give you a loaner vehicle. When I tell people I have a guy it s Frank s that I am talking about. Tell Jerry, Brandon or TJ that I sent you! Safe travels!

  Doug Medvic
3 months ago
Very good customer service! They provide a link during service to view pictures of the issues they re talking about. And Costco members get 15% off most things besides oil changes and state inspection costs.

  Dave M
3 months ago
The owner seems like a very nice guy. I had a unique situation with my car and he reached out to me personally to discuss exactly what I wanted done about the issue and gave me a fair price on the job.

  Stephen Moraux
3 weeks ago
Great staff and amazing service!! Love the detailed overview they give. Helping me maintain my car for years to come. Thank you!!

  Ed Moyer
9 months ago
I have gone to the same mechanic since I was able to drive up until about 2-3 years ago. Unfortunately that guy retired after doing it for so many years. As a result, I wanted to find a good, reputable mechanic for all my service needs so I asked around and was led to Franks Service Center. I have been blown away by my experience here. The front desk is kind, friendly, and work with you to set up a time to bring the vehicle in. They give an accurate estimate for how much everything they plan on doing will cost. The mechanics use a website service that records what they check with specifications and sometimes pictures are included so you can see the problem. The mechanics literally check everything. They keep you up to date with all recommended maintenance and they work hard to get your car back to you same day. To top it off, they will send out a hand written card in the mail that thanks you for choosing them. It really shows that they care if you weren t already convinced. If you are looking for a great place to take your car and have it worked on by people that care, look no further and give them a call.

  Keith Israel
5 days ago
Took my car in for a oil chance for the first time. Was done timely and they told me of items I should keep a eye out to correct. Thanks

  Mike Cirilo
2 months ago
Awesome service as usual. Well continue to recommend Frank's Service center for anyone needing work done on their vehicles.

  Allison Pescatore
3 months ago
Jerry and the Team at Frank s are very friendly and very thorough. I get my cars serviced here and never had a problem!Services: General repairs, Oil changeServices: General repairs, Oil change

  John Roscoe
a month ago
They did a fine job except it would have been nice to know that there coupons needed to be added before they do any work.

  Michelle McFarlane
2 weeks ago
The entire team at Frank's is outstanding. They take care of everything my car needs - the loaner makes the process easy for me!Thank you!!!Services: General repairs & maintenance, Auto engine diagnostic, Tire rotations, Transmission repair, Wiper blade installationServices: General repairs & maintenance, Auto engine diagnostic, Tire rotations, Transmission repair, Wiper blade installation

  donna Bawden
6 months ago
As usual TJ, Jerry and Brandon are so welcoming and attentive. I really like the report that they send out to you as soon as they are finished their work. You have time to review it at your leisure and the opportunity to call them and talk about each of the points mentioned. they make it very clear what they have done and what may need to be done at a later date. Are used the courtesy car for the first time which was very convenient.Services: Tires, General repairs & maintenance, Auto brake repair, Tire rotations, Vehicle Inspection, Wheel alignment, Vehicle safety inspection, Oil change

  Peggy Gentry
7 months ago
I always receive excellent service at Frank s. I ve never received a higher level of communication and explanation at any other Car Repair service.The team members are honest, incredible at what they do and I feel that I always get my moneys worth. This has led me to recommend Frank s Service Center to all of my family and friends over the past few years.Services: Air & cabin filter replacement, Tires, General repairs & maintenance, Tire rotations, Vehicle Inspection, Wheel alignment, Brakes, Auto emissions testing, Oil change

  Matt Greener
4 months ago
They are always great people to deal with. Quick service on my car and fair and honest pricing.Services: General repairs & maintenance, Wheel alignment, Brakes, Brake service & repair, Oil changeServices: General repairs & maintenance, Wheel alignment, Brakes, Brake service & repair, Oil change

  Stephen Mammola
7 months ago
Even though they were extremely busy they were nice enough to squeeze me in and that was a huge help. The gentleman at the front desk are very informative and transparent. Will definitely be using there services again. Thank you Frank's.Service: Electrical repairService: Electrical repair