BOLT ON TECHNOLOGY

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shelby Automotive
2 months ago
The worst customer service, cancelling the service was such a hassle. Cancelled at the beginning of December, called and spoke with someone and was instructed to put in a ticket through online support to ensure my request was done. Both requests were put in (phone and online) and never heard from support. Credit card charged again in January, called and was told my representative would reach out, which was apparently supposed to be done when I initially requested the cancellation. She then instructed me to complete another step. I was then given the runaround about getting a refund for the month after my request even though I did as instructed and they failed to complete their part. Getting someone on the phone is next to impossible.

  John Tarrant
3 months ago
Can't think of a worse company to work with. I started using My Shop Manager 19 2019. They were a really good company. I guess somewhere down the line they we taken over by Bolt On Technology. Somehow about 3 months ago the company stopped communicating with my customers. No one noticed...When I discovered the problem, I called 3 times and got no help. Now I am cancelling my account and still cant get anyone to answer the phone...

  Bob Still
2 months ago
Horrible customer service. They NEVER return calls or emails. We have moved on to another provider but our credit card is still getting tagged every month. Over-sell and under-deliver is their motto. I have been promised 3 times to have my issues addressed and receive a call back..NEVER happens. Then someone calls to ask why we are leaving???

  Crystallee Petges
3 months ago
I'm not so smart when it comes to setting things up on computer and John lead me every step of the way making it seem easy. Can't thank him enough. Keep up the good work. I'd give 6 stars if I could.

  Bilal Nazir
a month ago
Dont't give them your credit card. They will charge without your authotization. We had a trial period and they charged our credit card right after trial ended.

  Autumn Jones
2 months ago
Wonderful process! From start to finish we were explained, assisted and and walked through the software and its capabilities! Excellent customer service!

  Willie Berzunza
2 weeks ago
!!!!!!!!!!BEWARE !!!!!!!!!!!!CANCELEATION !!!!!!!!!!!!!! WARNING !!!!!!!!!!!!!!!!!!!!!!EVEN THOUGH YOU YOU CANCEL !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THEY WILL KEEP CHARGING YOU. CUSTOMER SERVICE IS TERRIBLE TO GET THIS SERVICE CANCELED . !!!YOU MUST BLOCK YOUR NEW CARD INFORMATION NOT TO ALLOW RECURING CHARGEES !!!!!!!!!OR THE CHARGES KEEP HAPPING EVEN THOUGH YOU HAVE A NEW CARD THEY SET IT UP SO YOUR CREDIT CARD COMPANY keeps charges coming until you contest this no shame in this company's Game !

  Aldo Borlasca
2 months ago
Good system to keep your shop organized. will help genersate more effecient work flow and better communication with our customers

  Ivan Salva
2 months ago
I like Bolt On Technology works very good with Michelle shop manager and gives more flexibility in shop work flow.

  JOSEPH WELCHES
8 months ago
Been a real added bonus to the shop. Bolt on has a great platform that is able to be modified to your own liking. Helps keep the technicians looking for potential issues while also allowing the service writer to see what is happening in the shop. Also sending the reports to the customer is added bonus. Would recommend highly. Easy to use. Tech support has always been great and helpful.

  LEE JOHNSON
4 months ago
Nothing is easy to set up and make automated but they have done a great job helping me get the program to work for me and my team. Thank you

  Rob Ames
3 months ago
I had a good experience getting a technical issue taken care of. Thanks John!

  Ted Tuck
2 months ago
Bolt On is a great add on for Mitchell 1 Teamworks ProDemand Manager SE

  Brad L
6 months ago
I used to love this service and now the service has been up and down all month. It is hard to communicate with customers this way. It is not worth the money.

  R S
8 months ago
On going issue for about a year now, all their Canadian customers are being blocked from their service. The billing dept doesn t help at all which in turn doesn t allow me to properly service my customer. Again the billing problem has been ongoing for quite a while now and no solution is in place, I have to keep calling my bank to unblock these guys which should not be happening, it s something to do with their service that the Canadian banks are blocking them but yet bolt on doesn t take any responsibility in that. They keep putting the blame on the Canadian banks?! How ridiculous does that sound when more then one Canadian banking institution is blocking bolt on and bolt on is placing the blame on them. These guys don t take responsibility for their mess they are producing which in turn disrupts their customers operations over and over again. Beyond frustrated with them .

  Comfort Auto & Body Repair
10 months ago
Aaron was AMAZING for assisting Comfort Auto & Body Repair. He took time out of his day after hrs. to find a solution with an issue we have had with My Shop Manger (Bolt On) for a while now. I recommend him for anyone who is having troubles with My Shop Manager. Thank you so much Aaron. If you are ever in the Portland Area come down to Comfort Auto & Body Repair and we will buy you lunch.

  Zeb Short
2 months ago
Excellent product. Does what they say it will.

  Smog Mart
6 months ago
Amazing support specialists - highly recommend as a small business shop owner.

  Luis Gonzalez
2 months ago
great job, very helpful and professional

  Joe Walmer
3 months ago
Great team and wonderful product!

  MAW Tech
a year ago
Like so many business that start out really great, Bolt On has began to drift; they have become unresponsive to customer needs. Their recent decision to stop support for Win 7 is beyond disappointing. It has become an excuse for them to NOT answer simple questions because they falsely claim they can not connect to your computer remotely; even when the Q/A does not require a remote connection.We will be dropping Bolt On which will result in us dropping Mitchell. Currently evaluating other SMS offerings.

  michigan auto
10 months ago
I am not sure how this company have 4.9 reviews rating when they don't even return calls or email. I spoken so many managers/reps ...they all the same. now they are going respone to my review by saying that we are sorry and pls call us.

  Steve DeFazio
a month ago
Nick at Bolt On is awesome! Each and every time.I don't think there is anything he can't fix....................Thank Again Rick.

  Scott Bartlett
2 years ago
We've been using Bolt On for a couple of years now. We have received extremely positive feedback from our customers regarding the digital inspections. They love getting the overview and pictures of what we're seeing and ultimately talking about with them. Our invoices look very professional and being able to chat with our customers via text along with the Text to Pay option have also been very well received. When we've needed help the support is phenomenal. Definitely recommend!

  Justin Leeson
4 months ago
Bolt On always does a great job for us

  Mickey Keegan
8 months ago
Wonderful shop management technology and digital inspection platform. Needs help with website division to achieve 5 star level.

  Terry Jones
a year ago
Very beneficial program for our shop and growth plans. Customers love the inspection process and ability to text their response to the results of the inspection and approval process.

  Devon Matthews
6 years ago
Great product. Customers love the pictures and digital courtesy inspections as well as the way the color invoices look. The service has been great as well. Anytime there's an issue (which really hasn't happened) or question we can call and get it resolved quickly.

  Jenifer Mutter
6 years ago
Absolutely love Bolt-On Technology, their staff, their facility, software and products! It is one thing to operate with a top notch product and software company, but the value is truly held with their amazing team. Readily available, quick with resolutions, and you can always hear the smile on their face. They demonstrate and emulate elite customer service not only on the phone when you call for support, but when you visit their facility. They make you feel welcome and the center of attention immediately crossing their threshold. Their software and products are always evolving and upgrading to meet their clients needs. They take wholeheartedly into consideration every improvement and ways to tweak their software to better serve every need for every type of customer. Hands down, the best software organization I have ever had the pleasure of having a partnership with and I look forward to where their technology takes our company. Thank you for being amazing!

  Frank Medina
6 years ago
LOVE the software. It has helped us boost our sales & with the technology it really keeps you updated with the world. Customers love the welcome station & mechanics love the tablets. They really have helped shops do business in an easier way. The online support is always friendly & fast! Thank you - love the company!