Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shelly Damiano
a year ago
This location actually had me in the system even though this is the first time I have shopped at this location. Used a Speed Perks Rewards coupon. Used the Rebate Center in the app. As long as you have your store receipt info to type in, rebates are entered within 5 minutes of your time. Easy.

  Joseph RedHawk
2 months ago
Always have what I need and very helpful employees no complaints

  ATTITUDE of GRATITUDE
2 years ago
We went in to have the computer reset on a Honda Civic Hybrid. Turns out they can't or don't do that. They can only tell what errors it was giving and why. It did take us longer than we had expected even though we were the only customers but I think it was because the poor kids arm was in a sling. The other guy could have come out instead but regardless the kid was friendly, knowledgeable and almost always smiling.

  Alynn Reed
a year ago
The cashier requested assistance from her manager several times. The manager was very dismissive of her employee and did not want to help her while she was struggling with my checkout process. The employee remained very calm during the whole process and attempted to problem solve on her own while the manager on duty refused to take even a moment of her time to assist in any way at all.No wonder they have a help wanted sign on the door with "management" like this.

  Mr. T.
a year ago
Had an issue at Sunbury 4th st. location. I came here and the lady behid the counter who helped me was amazing. She had the best customer service skills. She was very nice and is still helping me with my key fob issue that Sunbury store caused. I will go back here even though its further. She was so good. This woman deserves a raise. I appreciate this employee and think others could learn customer service from her.

  Gary Phillips
3 months ago
The only place I shop for my automotive needs

  Chris Carr
4 months ago
Rock Auto has the same parts for a third of Advances price

  Anthony Benfer
2 years ago
I asked the person to check our battery on our Ford Escape...the person came right out and had trouble hooking up the battery tester to our battery since it sets back in the engine compartment...finally the person said turn on the engine...i did...after it was running couple of minutes.. The person said our battery was good...the person did not give us a printed diagnostic of our battery nor did the person ever print one out...so we took the person word our battery was good...needless to say that same nite we went to a drive in to see a movie..we put the auxiliary on to listen to the car radio...5 minutes the radio shut down saying we had low electric...my question is if she said our battery was in good condition why would it shut down the radio...to my thinking the alternator is keeping the battery going...but once the car engine is off battery does not keep the charge...to me the person should have said we needed a battery but that never happened!!!!!

  Alan Griswold
a year ago
Great Customer Service as soon as you walk in the door. Knowledgeable staff, kind, courteous, and friendly. I go here for parts, accessories, and solutions to all my car needs.

  Steve Wright
2 years ago
The online site said they had the parts. I made the order inside the store. 3 items. The kid could find only 2 items. they were just headlights and turn signals bulbs but the other item was a ABS brake sensor. (Go to Walmart their prices are alot cheaper for the same light bulbs.) So I had to cancel the order. And had to wait a couple days to get my $100 back. How about keeping your inventory updated.

  Cody Smith
4 years ago
Went in to purchase a headlight bulb and side marker bulb last week. Went to the counter and told them exact year, make and model of my car. Was told what to purchase and did so. Got home to realize both were wrong. When I attempted to return them, they wouldn't take the headlight bulb back because the package had been opened. I won't be returning to any Advanced Autos anytime soon.

  Kevin J Byler
a year ago
The lady was knowledgeable,friendly and answered all questions I had.

  Dawn Sampsell
3 years ago
There is nothing on your site stating your store policy has changed, forcing people to wear masks while in your store. Yes, it is required by the CDC and the governor, however it is not a law and it is wrong to refuse service or admission to your store if someone doesn't have a mask. Unless your store policy has changed it is actually against the governors order for you to refuse admittance to your store, yet you do. It is only if your corporate changed the entire store policy are you allowed to refuse a customer if they don't have a mask.

  Alicia Howlett
4 years ago
Very poor service! Went in for fuses bc I had two fuses out and the guy didnt even know what to look for.. let alone just stood there looking over my shoulder and playing with a tube! My dad was mechanic ne he wouldn't treat someone this way.. and I cant bring him.back from the dead and I'm depending on others to help me find the right parts for my car! And if this guys can do his job than maybe he needs to find something different! Dont just stand there and stare and act like u know what ur doing! When u clearly dont!!

  Steve Roupp Jr
6 months ago
Great customer service!

  BL M
9 years ago
I'd have to say the customer service is okay when the right folks are working there. I'm just disappointed in their ability to satisfy the customer which seems to be more of a management issue and a lack of foresight from their corporate offices. They promote a DIY image but the last three times I was there I was disappointed every time. The first time I went into get my battery checked. One employee was checking another customer's battery at the time and when I asked one of the other 4 employees just huddled around the counter talking they said that (don't remember the name) was the only one who knew how to do it and that he was leaving after he was done with the other customer. So I went to Autozone and they checked it right away. Strike One in my book. Next time I went in and asked for MAF cleaner, of course they didn't have it in stock and they told me it wouldn't be in until Wednesday (4 days later). How hard is it to keep your shelves stocked with MAF cleaner? Strike 2, now mind you I bought 5 quarts of oil, an air filter, an oil filter and spark plug cables that day from them and keep in mind that it is recommended to clean your MAF sensor every time you change your air filter. So I went to Autozone and they had plenty of MAF cleaner. So when I get home to clean my MAF sensor I realize that my T20 star bit tamper proof tool is stripped and I need a new one. Stupid me goes back to Advanced Autoparts in Selinsgrove thinking they'll have that tool (I mean, why wouldn't they since they promote a DIY image?). Guess what, they didn't have it and they don't even carry it. Strike 3. So I go to AutoZone up the strip and BAM, they have it and they even tell me I can return it if it's not the right size to do the job. Sorry Advance, but you lost my business for good and if I would have truly been fair I should have returned everything I bought from you and picked it up at Autozone but I kept it civil. But in the end you've lost my business and I will not recommend your services to my friends or random folks I meet. You maybe closer to my home but I'll still save a lot more time by driving the extra 4 miles to Autozone in Shamokin Dam.

  Brad Bailor
6 years ago
Good luck getting someone to help you if the phone rings. They prioritize callers over actual customers in store with products waiting to check out.

  Shaun Lyter
a year ago
Quick and easy place for all your auto & light truck parts needs.

  Corin Dixon
3 years ago
As always the employees were very polite and helpful. Got my windshield wipers and they took care of the installation.

  James Lusher
5 years ago
Beware my son has a 97 Grand Prix went in to and asked associate for bulbs for his car. He looked it up and he bought bulbs for around 60.00 however the bulbs he sold him can't be used in cars older than 2007.He is in college which is 4 hours away and had to get bulbs up there when his bulds caused issues.He came home tried to return them which even though the associate gave him the wrong bulbs they will not take them back. MAYBE THEY SHOULD TRAIN there people.

  Madison Munn
4 years ago
They are so helpful feels like your home town auto body shop that all the kids from tech work at. Cant go wrongndont even know where to go other than that and Keffers garage near liverpool towards harrisburg

  Donna Maneval
5 years ago
Went there for a car battery and they installed it free of charge. Nice place and people. They check some things before you buy. Like that!

  Mark Gehman
5 years ago
Very helpful people needed a battery they got me in replaced it and on my way in less than a half hour

  Gus Shultz
a year ago
Always have what I need or they can get it fast!

  Jason Heiser
a year ago
Great service! Very helpful and courteous staff

  Carol Nissley
a year ago
Great group of guys...very helpful!

  J L
a year ago
A little pricey but great service

  Michael Johnston
7 years ago
Employees are friendly, helpful and have a wealth of knowledge about cars. Sam is especially refreshing in an otherwise drab topic :-)

  spencer snyder
3 months ago
Horrible service

  Justin Martin
5 years ago
A convenient place to get parts and decent service however some parts are not high quality.