Family Automotive Inc.
4.3 (88)
300 Green Ridge St, Scranton, PA 18509
(570) 871-4603
Claimed
Accessibility
- Wheelchair accessible entrance
Introduction
Family Automotive Inc. is a car inspection station located in Scranton, PA. They offer various services such as oil changes and provide amenities like a gender-neutral restroom and a mechanic on site. The business focuses on accessibility with wheelchair accessible features and has convenient opening hours throughout the week.
Services offered: Car inspection, oil change.
Family Automotive Inc. Reviews Summary
Pros
- The staff is trustworthy, honest, and professional, ensuring customer satisfaction.
- Customers appreciate the quality service, quick turnaround, and friendly atmosphere.
- They are accommodating, providing helpful opinions, repairs, and inspections with honesty and accuracy.
Cons
- Some customers experienced issues with ownership transfer and payment disputes.
- There were instances of unprofessional behavior and lack of transparency with pricing.
Suggestion
Improve transparency in ownership transfer processes and ensure clear communication with customers regarding pricing and services.
Positive Words
Trustworthy, professional, honest, friendly, accommodating, quality service, quick, accurate, reliable.
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Aaron Harver
6 months ago
I picked up this truck from them back in August of 2021 and I m happy to report that after two years, 40k miles, and countless trips up and down the east coast it s still running great. I couldn t have been happier with my purchase at the time and I am still over the moon about this truck and the great price I got it for here. Your worker informed me that they had done everything maintenance wise and he wasn t just lying to me this has held up great. Keep in mind this truck was already 15 years old at the time
Kim Rodriguez
2 months ago
This guy is a complete genius he gave us a car under his name made us paid for it 3 years paying the payments I basically paid the whole car it when it was time for inspection and only 1,500 left to have the car paid off he took the car back saying everything was under his name and the car was going no where he wanted 8,000 more un top of what I all ready paid off this man is scammer . He took the car at the point it was almost paid off so he could made 1500 payment have the car paid off and re sale the car for more just warning people off experience with this place I did a lot sacrifice during three 3 years to have everything paid on time and i was almost done he did this.Am single Mom now don t have nothing drive I don t know if could take this too the police cuss the car was never under my name just got evidence that i paid off all that money
Natanael Gonzalez
6 months ago
Went to do my inspections here. Awesome person the inspector is a very helpful person. Also they are fast and have a nice waiting area with AC and heater.
Christopher Hamilton
3 years ago
100% recommend! I bought a car from here 2 years ago that served me very well and then last year bought a second car here. I had something come up with the first car within the first month and they fixed it for me without charging anything for labor. Super friendly and helpful. The owner is super understanding and has always made us feel like a priority. Would continue getting cars here if I were staying in the area!
William Kimble
3 years ago
Great guy. Very professional and believes in customer satisfaction. Does everything he can to make sure personally that his customers are happy and their needs are met. He really does treat his customers like family and that is very important in this business I haven't met enough people in the world that care for there customers as much as this guy I highly recommend Family automotive inc to anyone.
Bryam Escobal Sobero
a year ago
I took my car to family automotive and I m very pleased with the service. They are very honest ,I recommend anybody to go there and get their car looked at it, inspected and other services.
Joel Adames
a month ago
Bad place to do business .Am not recommended
Maries soul
3 years ago
Refused to inspect my car over a small dent. That doesn t effect any part of the car functioning. Looked it up online and there is no where I could find that said it couldn t be inspected because of this. I found another place to inspect my car with no problem. I wouldn t recommend to anyone.I called before I came the receptionist said it would be no problem. I found the owner to be very rude. He never introduced himself first just told me hand over my keys to move my car. Then refused to do the inspection 5 mins later. Complete and utter waste of time.
Leah DeMartinez
2 years ago
We have been going here for years, and this gentleman is always very accomodating. Whether it be an opinion on a repair, a repair, or inspection- we always can count on Family Automotive for honesty and accuracy. Year after year. Gracias al Br�cile�o de Jos� el Hondure�o.
Crystal H
2 years ago
I called near the end of the day seeing if I could be fit in for an inspection. He got me in and out in no time!I had just bought a 2011 honda odyssey from NJ and it needed inspected, so I took it to the honda dealership (big mistake). They told me it would not pass unless a new power steering rack was installed which would cost over $2,000. The dealership that I bought the van from, tool the van back to NJ so the mechanic could look it over (no issues were found!)So I took it to family automotive and there were no issues! Support small local businesses! Stay away from big name places who just want to make as much money off of you as possible.We will definitely be going back for now on!
Gabriel Melendez
5 months ago
Very friendly staff and professional highly recommended
Steven Creary
3 years ago
I recently bought a car from Family Automotive. There were some minor issues that were addressed and taken care of. I was quite satisfied with the customer service and look forward to buying other cars there.
Damien miseo
5 years ago
Bought an 18 year old car at a fair price from family auto. When I filled the tank it started leaking gas. Brought it back and they put in a new gas tank at no cost. Honest and straightforward.
Albert Cruzado
5 years ago
I bought a 2005 honda pilot from vhilmar for $3500 drove the car around for a test drive and heat wasnt working. He changed thermostat and then wanted to play the guessing game why heat wasnt working. We left the car with him and he kept it for a week and we have 3 kids and 1 has health issues. We explained the issue of having to cancel appointments because hes taking so long on fixing the car, his response was oh well find a ride or something. He said he changed heater core for front and back. Car still doesnt get heat. We picked up the car and air bag light was on and he said he had nothing to do with the air bag meanwhile to do a heater core dash has to be removed and he continued to argue about it and be very unprofessional PLEASE DONT CONTINUE TO GIVE THIS MAN BUSINESS !!!
JiBran Chouhan
3 years ago
The environment was welcoming, I didn't have an appointment, and I was taken in immediately. The service was professional, and all throughout I had no complain, and the staff was friendly.
Eugene Middleton
3 years ago
While unable to assist in my needs, I was alarmed that NO ONE on their staff indoors was wearing a mask.The person speaking with me in their lobby (about 2 feet away) and handling my documents also was not wearing a mask.My score does not involve service as I didn't not continue to do business, but my score represents their implied lack of care and refusal to take the current climate seriously.
Sylvia Goicoechea
4 years ago
Great mechanic! Very trustworthy and honest, I m a customer for many years! I highly recommend him, very friendly too.
farouk abedrabbo
5 years ago
I trust family auto responsible prices good work,I will recommend all my friends and family to use them it would not be sorry after all hard to find somebody you can trust I will continue use them for anything wrong with our cars .
Kevin
5 years ago
Great service! Friendly guy who does the cars, trustworthy and reliable. Highly recommend for quick service or anything related to cars.
HJ
5 years ago
Vilmar...when you said you ll put new good quality rotors and pads, I believed you. I just saw that rotors were resurfaced and pads are low quality. All pads and rotors gone bad in 5000 miles. Never again brother.
Joseph Henselder
4 years ago
Glad I went here. Friendly, quick, honest and reliable. Looking forward to purchasing my next car here as well.
Donyae Loring
2 years ago
Highly recommend!! Very professional and Honest . Got me in and out in no time
Jesus Nieves Ruiz
3 years ago
Excellent service I went to get my car inspection and everything was great
Mary Judd
a year ago
I was taken aback by the 80.00 inspection price but the mechanic was honest and upfront.
Ken
5 years ago
Very professional very straight forward. Shows you what s wrong with your vechile. I found a mechanic I can actually trust.
Amro Attia
3 years ago
Family automotive is not like the other guys out there. They will not waste your time and they have quality service!
Jason Wormuth
5 years ago
I took my car to family automotive inc ,I'm very happy with the service, very trustworthy....
Empire World Entertainment
4 years ago
Very trustworthy, honest, quick, reasonable and professional. I highly recommend this business!
Gabriel QA
4 years ago
Exceptional service. This is where I go for my car inspections. In addition to English, owner also speaks Spanish and Portuguese.
Krishnan A
4 years ago
Really it s very good place for all kind Auto repairs & inspection