Boots & Hanks - Towing & Recovery

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  natasha hillocks
2 weeks ago
Was stuck in mud and another tow truck company stopped to "help". The guy from the other company told me that my stuck vehicle could be a police matter and that it can be considered an accident so it is best if I pay him $3000 to get it towed to a truck stop. All lies. THANKFULLY Boot and Hanks showed up and displayed a level of integrity that was commendable.Their price was reasonable, the friendly customer service was excellent and the driver went above and beyond to help. In a situation that could've been an opportunity to capitalize on distress, they were honest and transparent. Recommend them without hesitation.

  Bradley Thomas
3 months ago
Charged my company over 8,000 dollars for a winch out on a 16ft box truck and required a tow because of the large price, despite it being paid by one of the largest rental companies in the country that I used their road side service with and any tow company knows how this works. Complete scam, and you can see by the large number of 1 star reviews that this is a common practice. I would avoid this company, and I highly expect this company to be removed from their contract with the rental company due to this.

  Twitch Tokes
a week ago
Complete Scam! They are literally defrauding vulnerable Owner Operators in the transportation industry and must be investigated criminally for their fraudulent bait-and-switch schemes. Only after they have quoted the driver and took possession of The Tractor did they increase the invoice 5x.

  Viorel Rebrisorean
7 months ago
Better stay away from this place, LIAR'S as you never met before..! But not only that, I have driven near 6 hrs one way...to find out actually they LIE to me big time over the phone! they don't even showed care, and have done it the second time face to face ! Absolutely BAD BUSINESS ! I should report them to BBB !!!When I get them cough with the lie...still not accepting the facts ! And still trying to turn in some FAKE reasons, they have sold the engine ECM, and they ''just remember'' the JUNK engine miles..!I'd like to tell the whole story here, about what happens...but it would take to many pages to describe.If you plan to buy an engine from these people, I'll be more than welcome to respond if you like to hear my hard way learned lesson !

  Johnnie J
6 months ago
BUYER BEWARE...I paid top dollar for a cut off and when I went to get the alignment done. I found out the axel housing was bent.I went up there to buy it in March..I did see it and seen the leaf spring hanger bracket was broken and called Kenworth to get a price for the part and it was around $400...so I thought, that's not too bad....I did look at the frame rails and they looked straight.It was delivered to my mechanic down near Philly about a week later.My mechanic had the truck until July,(it was alot of work to section the frame to my truck , get the driveshaft built, run all the airlines and electric to the longer rear section.Now that it was all together I noticed the front axle was off....I then seen that the passenger side leaf spring was bent.I replaced that and thought everything was now good....Until I went to get it aligned.That's when I found out the housing itself was bent.So July is when I started calling this place to let them know it was bent..I called a couple times and left a message with the receptionist each time...this went on for a couple weeks.I offered to bring my truck up there and even pay the labor to have the bad housing swapped out with a good one....They said NO it was sold as is.... and also said that I could have picked the other cut off they offered...(Other one was wrong ratio , they did offer to switch gears but the other rear section was rusty,the truck was from a Denver, Colorado fleet and was worse than the frame rails on the one I picked out )So again if you do buy something from them. Make sure it's exactly the part you need because you don't get any kind of warranty or your money back.I talked to 3 different places about swapping my rear housing and when I mentioned where I bought it from 2 of them told me the same thing..... I wasted my breath calling to get it replaced , that they won't stand behind anything they sell.I wanted my story to get out there so others don't have to go through the same thing I did.... just check the stuff thoroughly or have someone who knows what to look for go check it out first.

  Harold Mccarsky
6 months ago
Great people to work with! Great deal on a DD15. T Lar makes the deal easy and no hang ups . Be my first call if I need anything else.

  Jason
10 months ago
The website is all fake, bait and switch. They showed three of the ECM's I need, all with individual stock numbers. Three times over the course of a year I called on the ECM's. Each time the woman would tell me "we don't have those in stock currently". Finally I played the game long enough and asked if the website was all bait. She said "no, I had all three in stock. They all sold this week and we update the site later today". I told her this is the third time she told me that and it was quite a coincidence every time I call she has sold out. She said "you must have just missed them by seconds, they sell fast". Place is a sham, especially the website. If they're dishonest to you before you even enter the door how much worse are they when they possess your credit card info and keys?

  russell fitzpatrick
a year ago
I cannot say enough good about this place. They got me the transmission I needed the same day that it was broken. Even driving 4 hours to get it. Eddie is knowledgeable, and courteous. At the end of it, he gave my 3 year old daughter money for ice cream, and that's what she got, with the rest of it going in her piggy bank. I highly recommend these people.

  Ray T.C. Berryhill
4 months ago
Always willing to help the customer. Largest selection of diesel engines.

  Jc Munoz
3 months ago
Easy , fast and convenient

  Michael Pace
a year ago
DO NOT RECOMMEND! Awful people. They do not listen to customers. They force towing to their facilities. We have requested multiple time to take the vehicle to our selected facility. Then I was charged a nonsense amount of money as a storage fee. After you pay and try to take your vehicle out of their facility they give my hired tow truck drivers a hard time. There are better options out there!!!Service: Car towing

  Kyle W
a year ago
Helpful at times but seems like you need to personally know someone here. Called for a motor was told they had one. Show up and have the wrong motor. Now stuck with a truck without a motor and they've done very little to help out. Unfortunately have had to call somewhere else to get my problem resolved

  Jermaine Shell
3 months ago
Very kind and helpful,,They have everything you need..

  Joe Clark
8 months ago
Not sure but I think the truck that towed me into the shop, scraped my r/h mirror and fender have white scratches, that didn't have before

  Juan Ramirez
7 years ago
We've been doing business with Eddie over at Boots and Hanks for over 5 years. They have an extensive selection of used truck parts with great prices. They are very knowledgeable and go way over the top to help you find the right part and most important at the right price. We give them 5 Stars and totally recommend them as a reliable truck parts supplier to our business

  Rocky Adams
9 months ago
I just had a scooter towed there the lady was about her business can't be mad at that they just want there money not mad at that ..over all they all seem nice enough ..

  Zach Meiborg
7 years ago
DO NOT USE - These guys are crooks. This towing bill should have been for $3,000-4,000 - instead they up-charge you thinking that your 3rd party insurance will pay for it and no one will notice. STAY AWAY FROM THEM at all cost.

  Todd Hanley
4 years ago
Towed me on 2/4/20 from Mt Cobb to Scranton PA. It s usually hard getting people to come out in the middle of the night but these guys got there quick and did a outstanding job!! Very professional and it s nice dealing with people who take pride in doing their job. Thank you!!

  Mike Mike
9 months ago
They tried to charge me $275 for a hose connector very bad business

  Jose Declet
3 years ago
I bought a ecm the ecm don't work and I called them they don't want to give me back my money and they wouldn't give me and they don't want to change it I paid 1,100 dollars don't buy in this place keep your money burglars yes would have tried the ecm me there would be pay 2200 to other companie and the other companie tried the ecm and the ecm its rusty inside they want to defend themselves by telling lies and I have the evidence of the technician in Florida and the invoice foto explain all

  Chris Pain
5 years ago
They're highly priced compared to any of the other junk yards around there for tractor trailer parts but they do usually carry the stuff that nobody else has but when you can get another place that has it for a hundred bucks and they're charging you 450 for it big change in prices

  Nick Derk
a year ago
Your heavy duty towing n recovery specialist. Also do light duty n off road new modern fleet.

  John ADISTURBED11 Gilhooley
a year ago
ridiculous price for 1 nite storage $450. thats insane. its a game to get you to sign over your vehicle?!!!!!!!!!!!

  Patrick Rekczis
a year ago
Amazing people easy to work with.

  Theresa Roberts
6 years ago
Great, fast service. The people were very friendly and helpful. They got me in, out, and back to work in no time!

  Tomash Gabyak
5 years ago
They Charge a shop rate of $125 per hour + Extra tech fee of $85/hour putting you at a $210/hour for a repair! That is after they quoted a price and then doubled it.

  Juan Ayala
2 years ago
Great service and they have alot selection of truck parts

  Milan Kepsija
4 years ago
$5000 for radiator change (used part)/// a whole month i cant get invoice of what has been done on my truck...

  Putnam county antique machinery
6 years ago
Parts galore .. great people .. found $5 when I left .. called to return it .. great honest people you don t find every day

  Shop IIK
6 years ago
Perfect company. Always a pleasure to work with them. AA+IIK Transport Inc.