AAA North Penn

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Margaret Aldous (maggie56)
6 months ago
Car broke down called AAA was told what tow truck service was coming, waited an hr called back was told within 1/2 hr as I was waiting my battery died so now 2 cars are down, finally 2hrs later got a call from AAA and was told they could not get a tow truck out tonight, was told I could leave both cars there if I was in a safe place, no I'm not I am onrt 80 was told to call police and they could get me a tow. it would have been nice to get a phone call telling me this so I could make other arrangements I am very dissatisfied, so my suggestion to you is keep people updated in a timely manner, I had to call a tow truck myself to help us. Cost $257.00 which I am supposed to get reimbursed for. AAA is supposed to be 24/7

  Sara Mayer
6 months ago
I went to AAA to get my passport photos done. Melissa helped me through the process and printed out a paper stating everything I'd need to bring with me to apply for a passport. She was extreanly friendly and personable and made the process easy. Thank you Melissa!

  Julia P.
a year ago
If you ever have the displeasure of being waited on by Maria Slocum, RUN! I have never met a more rude, condescending and unpleasant representative. It's a shame a normally reliable company like AAA has its bad apples. Save yourself the trouble and ask for any one of their other representatives. My favorite part was when she repeatedly discarded our paperwork without even looking at it. Thanks for supporting your returning service members!Response: We provided everything on the checklist given to us by Penndot. It's sad that 5 people at your branch had to call Harrisburg and even then didn't know what to do. Lucky for us another office had someone knowledgeable that was able to assist us.

  Matthew M.
a year ago
Worthwhile getting the membership if you moved to PA out of state and need to title/register. You'll get the membership and title/registration for about the same price that you would spend at a tag and title. Regarding roadside assistance -- I was frustrated to find out that AAA doesn't carry my battery type. I am glad I found this out on my own ahead of time and not while I was stuck with a dead battery. They should probably inform customers of this prior to them signing up for a membership if they have a car that they are not able to provide service to. The app is very dated and the interface needs a lot of work. The website could additionally use an update. There is no way of figuring out what your username is if you forget it. I had to call customer service just to find this out. Cruise fares were about the same price as going directly through the cruise line.

  Don Mcbride
6 months ago
The cleanest most helpful AAA place I ever been in customer service was great

  Edmund Poplawski
a year ago
Absolutely the WORST! Don t even bother getting their service. Average wait fir a tow truck to come is 2-3hrs++. And you MUST be there or they won t cover the tow. So if you re stranded on the side of the road and it s cold you can die of frostbite waiting fir them, Use a different service.

  Phillip Kakas
a year ago
One star is one more than what is deserved. On two separate occasions, I was told a tow truck was not available and I should try to call back the NEXT day in the morning. Forced to pay out of pocket for my own tow and to this day, still not reimbursed. Waste of money, waste of time. Do not recommend.

  Dawn Blu
8 months ago
Maria gives horrible customer service. Not a professional at all. Her entire demeanor is disgusting. Talks about customer in their face. Just down right rude.

  R
2 years ago
WE DON'T HAVE ANY TRUCKS TO TOW YOU.Unprofessional, horrible customer service. Call them and they said that they had a truck on the way. The truck never showed up and then when I called AAA again they said that they had canceled the call. When I asked for a reason they didn't not give me one. They told me to call back the next day and they gave me the runaround.They told me that they did not have any trucks to tell me. They told me to find a company on my own and have them tell me and that they would reimburse me.I end up doing this and I never got reimbursed.This is how they treat their members that have been with them for years.Not Recommended.

  Kenny Luck
a year ago
Absolutely the worst customer service I ve dealt with from any company, ever.My car blew a tire on a country road in Wayne County yesterday evening. First, I was hung up by an employee named Lane, and then after waiting an hour and was told by another employee that service was on the way I received a call from another disgruntled employee (again, after waiting on the side of the road for an hour) that the guy at the garage went home early, was not coming, and I was on my own, and he said Good Luck and also hung up on me when I asked what was I supposed to do now. In the end, I fixed the flat tire myself and got home safely.Total lack of professionalism and concern in an emergency, and, moreover, I PAY for this service and was supposed receive. After this horrific experience, I would not recommend, or use, AAA North Scranton. The employees were rude and borderline hostile over trying to understand where I was broken down (as if anyone has control over where their tire is going to blow out), and they couldn t coordinate with themselves how to get a truck out to me. Also, no supervisors were available to talk with. Again, I can not emphasize that for a company that is supposed to help with 24/7 roadside service, they abandoned me and did so in the most unprofessional, uncaring way.

  Robert Graham
3 years ago
Had a wonderful experience today at AAA. I expected a long wait, but walked in a was provided excellent service. The customer service representative was Charlene Ostroski, she very informative and professional. Kudos to the management team for hiring such a friendly and competent staff member. This is what keeps me renewing my membership. Thank you!

  Tiffany Davis
3 years ago
Super friendly and fast service with a very clean environment. The girls there are so sweet and truly seem like they enjoy their jobs. Thank you especially to Melissa for doing a great job on my international driver's license!

  Bob Miscavage
a year ago
A couple weeks ago I had an issue with PennDot when I applied for and received a replacement, Honor Our Veterans license plate. The registration that accompanied it came back with the leasing companies address instead of mine. I stopped at the Scranton AAA North Penn office, motor vehicle dept. The lady I was dealing with didn't know what to do. She went and got another lady who claimed she worked at AAA a long one time and knew what she was talking about. She told me I had to get a power of attorney from the leasing company in order to have PennDot change the vehicle registration to my name. Not being happy with her response. I went to my Pa Senators office and they just went to PennDot and got it changed with no problem. I did not need any power of attorney. Anytime I go to AAA North Penn Scranton. They always give me bad advice. I'll will never ask them again.

  Amanda Zaloga
2 years ago
I thought Diane was extremely rude. she rerouted an emergency tow call to someone else's voicemail in her office because she didn't want to have an adult conversation. I am shocked to realize this is what I'm paying for annually. This is not how adults act and/or interact.

  Janet Scott
6 years ago
I have been a very happy member for over 25 years. The services they offer just make life easier. If you are a member you get free notary services. The roadside assistance is invaluable. For those without a computer or printer, they can renew their licence and registration for $10.00. Although, I must say the increase in their yearly membership fees is getting ridiculously high.

  Dorothy Cavanaugh
2 years ago
I have never been so disappointed with the company as I am now. When needing roadside assistance, very poor, in the 3 hours waiting no one came. I call AAA back so many times just to be told another tow truck was assigned to the call . I started calling the service myself and after speaking to the server they declined to service the tow. A no time did AAA call me and tell me that a different tow service was assigned to my call. My husband took over dealing with your company and after talking to a person that just came on duty, she said that the tow truck would be there at 5:59 pm well at 6:01 pm it appeared. Thank you for not lying and I finally got to have my vehicle towed.

  Jen Micheal
a year ago
The worst AAA branch in the USA. The guy said it s very strange you broke down in front of auto shop. They wouldn't send tow truck. I m a paying customer. These people don t care and are very racist people. AAA need to closed this branch down. For sure looking for better commercial policy because AAA in Pennsylvania is a joke waste of money. They can t provide services so why pay.

  Jennifer Rossi
a year ago
Ms Donna was amazing!! I can t thank her enough for all her help with getting my car registered and titled today! She was amazing!!

  Janice Leake
a year ago
People here were great and we were in and out in timely manner and got insurance on vehicle and title done and all with happy people which was a plus to have serve us thank you AAA

  Michelle Dore
2 years ago
I love AAA group cruise I was on I will definitely go again really soon I hope. Fun group so well organized and really felt like part of the family.

  Ken Sandrowicz
6 years ago
I let my membership lapse since I never really used it and soon after the telemarketers started calling daily. I finally gave in and renewed my membership. I was on the road so the sales person called me back and left a voicemail with my temporary ID and described the coverage saying first 5 miles of towing included. I still have the voicemail. I called for a tow a few months later and was told only 3 miles of towing coverage is included. 3 miles?!?!? Why even bother offering it? AAA is a typical bait and switch. I called to complain and they told me it depends on where I'm at of how much towing is included. That's not what was sold to me, but it's what I'm stuck with.

  R Cudworth
2 years ago
Current CoVID restrictions, despite current CDC instructions, at AAA resulted in one (1) person "queuing" people into other departments and stacking nine (9) people in the lobby getting very annoyed because one person was taking an inordinate amount of time asking questions about a trip when they should have been shuffled off to someone, OR someone else coming up and taking care of the people that were stacking up. A supervisor was standing right behind the gal "queuing" people, with two "trainees", yet did not do anything, except walk away with the trainees to the back, away from the counter, so as to not appear to have anyone standing around doing nothing. She did not bring anyone else to handle the people stacking up, nor moving the customer to someone better suited handle their questions.So in short, they need a better system, or a better manager/supervisor capable of handling the customer flow.Expect to have to wait. The current building is new, nice offices. But they had a better working system in their Scranton office.

  Steve Maxson
a year ago
Very happy. with the people there took care of all my stuff . I have been going to AAA for many yr's. very helpful..

  Jennifer Daily
2 years ago
Would not refund money for tickets purchased pre-pandemic. Will never do business with them again ever. I hope they go out of business eventually. Other companies were more gracious and understanding about trips booked for dates during Covid restrictions. AAA North Penn dropped the ball big time.

  Henry Hewitt
3 years ago
I have been a member of AAA for 40 years since 1980. First time I m highly disappointed with their service. I called at 8am for battery service. It is now 3 hours later. I was told twice I would get a call from Clarks in Clarks Summit with an ETA. I m Still waiting a call. AAA ought to drop Clarks as a provider. This is terrible service!

  FoxyMaximus44
a year ago
Very nice & polite, professional, they do actually go the extra mile for you here,& enough workers, & great hours ....finally! an all day Saturday hours.

  Laurie Doran
a year ago
We call for a tow at 301 P.M on Tuesday, January 3rd. 2023 still waiting it's now 6:37 P.M told twice 25 more minutes. Enough said extremely poor wait time. Oh, there finally here it's 6:39 P.M

  Becky K
10 months ago
The new location by Staples in Scranton is larger with more than the original 8 spots of the previous location. Very organized and many interesting travel essentials on hand for purchase.

  Lilly Noakes
a year ago
I called for assistance for my dad, the lady I spoke to was extremely rude and after maybe a minute ended up hanging up on me. Thank god it wasn t an emergency situation.

  Chris Price
5 years ago
They moved to a bigger and better place, with a lot of parking. You can still get all your vehicle needs meet, and the person that helped me was very nice and personable.