Commercial Truck Shop - Tom Masano

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ralph Jimenez
a month ago
Worked with derek Rojas He was awesome I came in for an oil change and he was very helpful and told me all about the few things that I need to get done. Very knowledge made it easy for me and explain everything looking forward to working with him again.Thank you Derek

  Can Derek
3 weeks ago
Tom Masano is an incredible Truck Shop. Explaining it is not enough, you have to go and experience it. The investor who brought this beautiful business to America must be very special indeed.

  Tim s Tips
2 years ago
See photos.PROS:Friendly lady at the service counter. Knowledgeable. Quality service. Time will tell whether the AC will continue to blow cold air. Nice welcome signs. Price was reasonable.CONS:1) PAVING: Needs a re-paving project. Potholes made for challenging navigation through the parking lot. There is at least 100 potholes in and near the Masano complex. All the parking lots and nearby roads need re-paving. I was concerned my Sprinter van might get damaged at the big hump at the entrance, where there are about 20 scrape marks made by trucks. Please flatten this hump.2) TIGHT PARKINGThe truck parking lots are tight; just asking for an accident. My Sprinter camper van is 22 feet long and barely fit in the parking lot. There are better parking lots at Cracker Barrel, where I might spend $100. I spent $1000 and feel there should be more accommodating parking and get rid of the hump and curb, which was black with tire marks.3) MARKSThere are six black scrape marks on the paint. I hand-washed the van the day before the service appointment, and I know there no prior marks on the paint. These marks look like a tree branch was scraped across the entire left side. They should rub out with some effort.4) DELAYSThe appointment was scheduled a month in advance. Took three days because the airbag was not available and had to be ordered.I will raise my review if the owner addresses my concerns.

  Ima Zman
2 years ago
These guys are great. The service manager is always willing to help me and provide information related to my Sprinter. They are always polite and willing to go the extra miles to help. Work they do is always professionally done. Prices aren't too crazy given our current conditions.

  Chris Anastasio
a year ago
Excellent customer service! Jessica at Ford truck service Keeps you up to date . Never had anything but a great experience getting my 550 and 650 serviced at Masano s. Thank you!

  Keith Riegel
5 years ago
Awesome customer service! We arrived just before closing and our sales guy Mike S and the finance guy Shawn were more than happy to stay more than an hour past closing to finish out the deal. This was by far one of the easiest auto deals I've ever completed. As well as one of my best experiences. Hats off to the Masano auto park team!

  Amanda Delp
4 years ago
If I could rate 10 stars I would! Mark M., Mike S. and Sean are FANTASTIC!!!! They took such good care of my family and I, went above and beyond, and even made sure my car was serviced fully. I have referred people here and will continue to do so!! Thanks, guys!

  Leonard Casella
2 years ago
Great service. Service writer, Richard Bibb, is the best. Very reasonable, fixes things right first time. Appointments are promptly adhered to. In and out in no time.

  Jonathan Miller
3 years ago
I needed a last minute alignment and wheel balancing before a big trip on Christmas Eve after other places fell through. They took care of my Ram 2500 and had it all done up and even smelling better in no time. Thanks

  Sharon Lund
4 years ago
Service people not friendly at all it's the second time I was there first was a oil change I told my husband I'm not going back for a oil change. this time it was a noise in the heating switch which it's still under warranty. I have worked my whole life in Customer service and never treated anyone like I was treated. Bad Customer service PEOPLE. I wasn't even acknowledged when I came in. Waited till the lady was done with someone else, not even Hi how may I help you, it was what are you here for......

  Ethan
2 years ago
This place is amazing inside, all the neat old stuff and lounge areas, best coffee machine ever. And very nice staff.

  Jay River
4 years ago
Diego and Mike were very professional. I had a smooth and easy experience trading in my vehicle.

  Denis
4 years ago
Great timely service. I had concerns and they listened. I would definitely recommend them.

  Ruth Darling
4 years ago
Went to an impromptu "coffee and car" show today, pleasant and friendly, lots of young people with super cars.

  Ruben Fontanez
2 years ago
Great place to get your car or truck serviced.

  Benjamin Arndt
6 years ago
Amazing! Go inside and see all the nice cars.

  Vicki Detemple
6 years ago
Good service. Helpful people

  Christopher Martin
5 years ago
The guy at Sprinter service was rather grouchy!

  Nate Peck
6 years ago
Fantastic love working here

  Brian Kendall
5 years ago
it's always great thanks

  Josue Gonzalez
3 years ago
5 star to Richard

  Serge Harris
5 years ago
Best virally cars

  Jim Rama
6 years ago
Excellent service

  Samantha Gazica
6 years ago
Clean kept building

  William Ragland
2 years ago
I was at work

  Wilfredo Marquez
4 years ago
Deler truck partsDeler carro piezas