Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Charles Heckman
6 days ago
Worst customer service I ve experienced in a long time and as someone that works in the industry. I hope your staff does better . I won t be petty and name names but if I could leave a no star review I would. The cashier was rude to my wife and I every time we ve been there yesterday and today and we will not even step foot in that store again!!!!

  Aaron
4 months ago
Bought a battery here 2 years ago for over $200 with a 3 year warranty. It's faulty, not holding charge, and they can't find any proof that I made the purchase. I remember the month but not the specific date/time, their system is extremely difficult to lookup previous orders. Guy behind the counter did not want to help me as I was interrupting something he was doing on his cell phone. After an hour I ask if there is anything I can do or they can do for me, they say no, and that I need to look at my bank account and provide proof that way. I sifted through 3 years of bank statements and I can't find the specific transaction. I might have even paid cash for it. Point being, they naively pick the online orders and do not care if you are in the system or not. If you don't remember the e-mail that you used to place the order then you are out of luck for warranty claims. I probably had used a guest checkout to save $20 on the outrageously priced junk battery they sold me, and did not print out all the invoices and etc. for it to have documentation.I was so mad about the whole ordeal that I refuse to buy anything more from here unless I am in an absolute pinch. I went to Walmart and got a battery with a 3 year warranty for literally $80 less than Advance was trying to sell me. I installed it myself, I don't care, I'm not paying Advance Auto $80 extra for 15 minutes of work, that's more than a surgeon gets paid. This store literally rips you off and when you buy products that claim to have multi year warranties, they don't track it other than by your name/e-mail...but only sometimes!At no time during this entire situation was I offered a coupon or something to get a new battery from Advance, they just couldn't help! So, I went elsewhere, and I feel much better. Walmart actually tracks their battery warranties by serial number, maybe other businesses should do the same thing, if they have any interest in keeping their customers happy, but maybe they just want that extra cash instead. That's fine, customers like the extra cash too and this place has insane markups on almost everything. This battery was literally 60% more expensive at Advance, and trust me, these DieHard or Autocraft batteries have not been a good experience for me - 2 years maximum life in a variety of vehicles. I don't care if they are junk, but at least bring down the price.I checked and Interstate batteries are $10 less than the outrageous prices of Advance Auto, and they are actually built to last. I personally have witnessed these batteries go through entire winters dead, get charged back up, go dead another 10-20 times due to neglect and work no problem for another 5 years. So, if you are looking for a very GOOD battery, just keep that in mind...cheaper, and better quality...why would you choose the opposite...? Mysterious...

  Ernie H.
a month ago
I love Advanced Auto. I order online and pick up at store . Usually get a discount . I'm disabled and they will bring it out to me which is very helpful.

  ryan baysden
9 months ago
Sam was a tremendous help!!! He helped with testing and replacing our battery. Tested and found the alternator was bad. Suggested a respectable mechanic to replace our alternator. He had a big part with making sure me and my family were able to continue our trip through to Eerie. Great customer service skills. Had all I needed in stock. Thank you Sam!!! God bless

  Bonnie Kelichner
2 years ago
This is thee worst Advance Auto I've been in. Nobody knows anything. Nor do they want to know anything or do anything. One employee loudly made a comment of refusing to help anyone in the store and on the phone. That , that's the pleasure of getting to work here. He even answered the phone saying , to the customer , nope. Nobody is available to help you right now. When he could have helped because he wasn't doing anything or helping anyone. This would definitely severly upset me if I was the manager. And corporate. Laziness and ignorance.

  Jon Wiss
2 years ago
VERY expensive. Minimal coupons. Going to rock auto and really happy now with the prices and service offered. There are other sources for auto parts too. If I don't need a part in a pinch, I avoid going here.Ordered parts from here about a year ago, I get a random call from a guy. He says he has my parts. I ask him for his address - here the parts were delivered about 20 miles away from my home. I called Advance Auto about this and they said it was due to me using PayPal and their system cutting off part of the address. Never had this issue with any other place.It used to be an OK experience but now the folks behind the counter know nothing and there's usually one person running the entire store. They are stressed, I am stressed, and the costs are generally outrageous. I can't see them sustaining this store for a lot longer. $100 for a $30 rotor is one example. Give me a break. Jack the prices up for coupon use but newsflash - your coupons don't exist! Where's the $40 off $100 deal that I always used in the past?No worries, I have moved on from this place. If I know the part I need, or even if I don't, I look it up and BUY IT. Useless!

  Erin O'Brien
2 years ago
As I was waiting for my turn a young lady was waiting on a gentleman (she seemed very Knowledgeable 5 stars to her) a male employee About looking upover talking her and being very rude towards her. She looked at the male employee and said I was looking up what the customer wanted that's what we're supposed to do And his reply was You're telling me you're telling me what to do he was very loud and rude to her as he started to wait on the generalman himself He is a male chauvinist Pig In my opinion and should not be working in the public Not a place I will go back to!! I have the his name wish I could email this to you

  Melanie Rydbom
4 years ago
I ve had many bad experiences at this store. They have no clue what they are doing. Definitely can t read their own equipment. They told me my battery was good and I needed a new Alternator. The Garage I took it too said battery was fine. Replaced battery and car Starts up with no problems. They sold me incorrect parts on more than one occasion. Manager was rude when I came back to return wrong parts. Argued with me. He asked me which garage I went to. Said he had to see my wrench in my car before he d let me return lug nuts etc. never going back!

  Deven Gaston
8 months ago
Guy behind the register acted like he didn't want my service was real testy unfriended kept huffing every time he had to do something

  John McCormick
5 years ago
Not very helpful even if you wait long enough to get someone's attention. More than once I have actually walked out and gone elsewhere because with only two other customers (or just visitors in some cases) I waited so long that eventually we just walked out and went elsewhere. Can't believe they are still in business. Those other reviewers who complained about long waits were certainly not making it up, this store policy is obviously "the customer always comes last." They actually seem annoyed that they have to answer questions or wait on anyone. Even when you get to the register it sometimes seems to take forever. The few parts I bought there were OK.

  William G
a year ago
Friendly and courteous staff at this store. Some of the prices are getting to be way too High on some items. Make sure you know what other stores are charging. For example : a chevrolet pickup spare tire hoist. $215.00 here. $105 at Napa. $75.00 ( with Shipping) at rockauto online. Many other items are priced this way.

  deanna bennett
3 years ago
I seem to be buying car parts pretty often. I always check prices with other local parts dealers. It seems to be 50/50 as to whether advance is lower or higher. The employees are always helpful.

  Nicole Small
6 years ago
My cars been acting up, not only did they do a full diagnosist test but replaced my battery for me, and didn't make me feel stupid. The guy that helped was friendly, wish I could remember his name, great customer service!

  David McDonald
6 years ago
Stopped in to get parts for my car had one person at counter talking to a lady that was not buying anything and talking about FB, some girl they knew and didn't care that I stood there for a good 8 min.. I even shook my keys and gave a "sigh" but he just looked at me and kept on chatting so I left and went to Napa.. I go to this place all the time and the last few times it seams they don't care if you are there or not. They spend too much time in the back and not enough time at the counter.. I will not go back anymore.

  Melissa Humble
3 years ago
The man cashier Joe B was very rude. I needed a battery for my key remote and cause I couldn't get it opened to see what kind of battery he said next time have it open before enter store.

  Roberta Wingard
6 years ago
They have free tool lending if you need a special one for a specific job plus Friday nights if the weather is nice they host a classic and custom car get together right in their parking lot.

  Jessie Manzo (ManzoMama0204)
5 years ago
Usually pretty good at getting the right parts I need. Competitive prices for the area and convenient location. Only real negative is turning in/leaving their parking lot.

  Terry Veitz
2 years ago
The young lady that helped me was very knowledgeable about the products I was looking for. Many products were available and sometimes confusing. But she was there to help!

  dakotaray2003
3 years ago
Good place to get auto needs, they also have lifetime tool replacement on some tools. I broke an adapter. I walked In with broken one and they replaced it.

  Candi_lea
3 years ago
Great customer service!! Worker was very helpful! Also, installed my rear window wiper for me.

  Barbara Gelet
a year ago
Young man working there with so much help to me

  Mr. Nasty
a year ago
I'd rather by from Advance than the special needs auto parts store. However, the special needs store has a monopoly on short bus parts.

  Keith
5 years ago
Always very helpful whether by phone or in store. Most of their items are cheaper than other parts stores in area and usually higher quality

  Chris Hockenberry
3 years ago
Great place, EXTREMELY helpful staff. Had a break down and they even left me fix it in the parking lot.

  Joe Moncrief
11 months ago
Bought clear paint there. Nice people, and helpful.

  Liz Moomau
5 years ago
Most of the time it's pretty good and I had a guy named Jesse and he was off when he gave me the wrong part

  Thomas Miller
6 years ago
The ppl that work there are great and knowledgeable, they always make it right if its wrong. Randy the manager is excellent

  Jay Jay-Bird Sutter 3
2 years ago
Friendly and knowledgeable. Order was ready for pick up in 30 minutes.

  Mary Barnoff
5 years ago
I get wiper blades for my car here. They always put the blades on for customers too. Friendly people work here too.

  Gregory Geisler
4 years ago
I called in 9/7 around 8 and was told they'd be open until 9. I race there from outta town only for it to be dark inside before 8:55