Brandywine Coach Works

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bergen Bycoskie
4 days ago
Larry, Marg and everyone else made the process of getting my car fixed super easy and haste free. They are honest, understanding and value you as a human being. Not just someone to pay them! They were really communicative, thorough in their explanations, and they kept me updated the entire process. I will never ever go somewhere else. They made my car look brand new again ;) please don t think twice about going here.

  KC Star
4 months ago
What an awesome job completed on my Audi Q7. There is something special about a job well done. It shows you care about the work you do for others. Not only does my car look brand new, but it also feels brand new. Finish Line truly takes customer care to the highest level. Outstanding service and excellent work!

  Unkle Chee
4 months ago
I really can't speak on the quality of work... but I can speak on the prices. most won't need this because most body work is done thru insurance claims, but I just wanted to redo my clearcoat on my fender. my paint is great. she (the adjuster) was really nice but quoted me $4-3500 for the job...the body shop down the street and on the left that's been open way longer, quoted $870. needless to say, they didn't get my business, but they were cool, tho if thats what youre looking for. thatisall.

  Clayton Fioravanti
4 months ago
5 stars across the board excellent customer service and support. The work they do is some of the best in the business. They know how to get the right parts and how to manage the insurance companies. Door to door I can't speak highly enough about this company. It's not cheap but you get what you or your insurance pays for.

  Pete Maruca
a week ago
A fantastic experience. They did exactly what I asked without upselling or pressuring me to do more. The work is tight and the interaction with their team was great!

  Christine Convery
8 months ago
I just had my VW SUV repaired at Finish Line and I am very happy with the service and quality of work. The staff was helpful and friendly and the work done on my car was perfect. I went through insurance and had a rental car and Finish Line took care of everything and made the process very easy. As an added bonus they fully detailed my car and it literally looks and feels brand new (even smells brand new without any fake air freshener smells or cleaning chemicals). I'm super impressed!Service: Body & Trim

  Frank Palm
3 months ago
I have had some bad luck with my BMW .Nothing these guys couldn't take care of.Fast and very professional.Back for third time and so excited that they fixed the door ding and only was $110.00Thank you guys so much.So releived.

  J N
a month ago
Really took car of us. Very detailed about car repairs giving great guidance and advice. They have a great team giving top service.

  Sam Shen
7 months ago
I recently got my car repaired from Finish Line. This is my second time coming back. Can t say how professional they are. Communication is always prompt, and the job is beautifully done. My car looks brand new after getting fixed!

  Christelle Charles
11 months ago
I've had my car repair done for the second time and I continue to go back because they are professional and the quality of work they provide is truly exceptional. I picked up my car today and once again they exceeded all my expectation. Christine made sure to keep me updated with every step of the process and the staff is courteous and professional. They really pay attention to every details and my car looks brand new, like straight off the lot! They also throw in a complimentary car detail. They truly leave no stone unturned.

  John Porrazza
2 weeks ago
They were very kind, helpful, and informative through the whole process! And they returned the car looking extremely clean, almost like new.

  Shannon James
9 months ago
I have come here three times for repairs. Each time, they are speedy and communicative. Everyone I speak to is very friendly! The detail is amazing and my car looks brand new. I recommend this place to everyone who needs auto body repair.

  Djordje Vilimanovic
2 years ago
A friend recommended their body shop for German cars. You can t tell it was ever hit. Truly a good job. They also did a full detail, received my car in outstanding condition.

  Casey Bohrman
8 months ago
They did an excellent job and strongly advocated for me with the insurance company. It took a bit longer than I hoped but even the insurance adjuster said that Finishline was one of the few places she would trust with her car

  Charlene
2 years ago
Absolutely love and recommend this business someone backed into my drivers door on top of that, I have custom paint. They not only replaced the door the paint is absolutely incredible they matched it perfectly to the rest of my car. Everyone there treated me amazing. Larry kept me up to date with everything. Couldn't be happier that they not only fixed my baby they made my car look like nothing happened to it, I am so happy I found this shop and will definitely recommend everyone I know to go there.Services: Painting, Body & Trim

  Anthony Colletti
2 years ago
Finish Line Collision in Prospect Park - Horrible experience I don't even know where to start and Larry Owens whom I guess acts as the owner of the shop made it 100000x worse. I would never go back nor refer them to anyone. The dealership advised me to use them and I wish I never did. I guess its normal not to give a customer any paper work after the work is completed just a final estimate. Not even before or after pictures of the repairs. The fact the real owners could care less about the customer service there customers are receiving is a joke. I asked multiple people to have Charlie or Martin to contact me just to discuss the repairs on my car and never heard a word. As Larry stated they get the info from him lol. From the beginning Larry was very unprofessional and made the experience a nightmare. It took them just about 3 months to complete the repairs on my RS5 and would have taken longer if I had not requested the parts list. Larry stated there was no timeline on one of the parts needed that was coming from Germany, long story short once I did finally receive the parts needed I sent the parts list to one of my guys and he located the part needed at a dealership in Northern Miami within 20 minutes and they confirmed they would hold the part for us. I call Larry back to let him know so he can contact them thinking it would be good news and he gives me a hard time cursing etc., I want to post the recorded conversations. We both apologized thinking things were headed in the right direction, but NO. He did get the part from them but then about a week or 2 later he lets me know that he made a mistake and didn't order the $30 plate that was needed to complete the repairs and now had to wait again, just delay after delay. The guy couldn't even be honest and let me know when it was going to actually arrive back at Audi, and when it did arrive they had a weeks worth of work to do and didn't feel the need to inform me. He also stated the car was detailed, when I got it back it smelled like paint, markings everywhere, rims damaged interior was a mess and more.I never write reviews and I believe Finish Line does do quality work but not on my Audi RS5 and due to the experience I had with Larry Owens the lead estimator I do not have one good thing to say about Finish Line.Services: Tires, Steering & suspension repair, Painting, Body & Trim

  jack bailey
4 years ago
They did a excellent job on my car,they went over my car with a fine tooth comb,after my accident

  Rc Bro s Jones brothers
a year ago
Overall experience 5 stars took a little bit longer than I expected, but finish Line did a perfect job on my vehicle. Thank you!!Services: Body & Trim, Paint repairServices: Body & Trim, Paint repair

  Andrea White
3 years ago
I brought my two year old vehicle to Finish Line for a second opinion after having it poorly repaired at another shop using after market parts. Larry went to bat for me and worked with the adjuster to have the car COMPLETELY redone using factory parts. It looks fantastic, like a brand new car! They were extremely professional and meticulous about their work! I couldn t be happier and would recommend Finish Line Collision to anyone who wants their car fixed correctly!

  Elsa Casiano
3 years ago
I just want to thank Christine and crew for just doing an amazing job on my Audi Q7. My SUV never looked like it was damaged perfect paint job. I couldn t be more pleased with the work. I highly recommend Finish line they do great work here. Thank you Finish line Services: Painting, Body & TrimServices: Painting, Body & Trim

  Gary Santoso
5 years ago
Would never bring my car to any other place than here.The service is amazing, really take their time to listen and understand their customers. Everybody working as a team and you get that tight knit family feeling between each team members.Especially happy with Christine, as I was picking up my car a little bit over what time they close down the facility. But she stayed and keep shop open until I arrived, and of course some of the team that stayed behind.Exceptionally satisfied with the work and the craftsmanship that they showed. Super professional. And it showed through the finish product.I am extremely happy with the work.From now on will only bring friends and family here for their automotive repair needs.Truly, Thank you for an amazing experience!

  Ashleigh McAfee
3 years ago
I just want to start off by saying my car is my Audi A3 is literally my baby. This is my first new car so when I got into my accident I wanted to make sure my repairs were done the right way. The receptionist upon calling made sure to accommodate me with a rental literally nearby before I even dropped my car off. From the receptionist to the mechanic everyone continuously updated me on the progress of my vehicle. I didn't have to wonder about a completion date, or what part of the process they were on. Eric called me daily to make sure we were always on the same page, down to with the insurance company. When I arrived to pickup my car it literally looked like it was straight off the lot. The paint job was so uniformed and the repairs were seem less. No one could ever notice my pearl white front bumper was literally caved in. All of this astonishing service during a pandemic I couldn't be more content. Thank you again Finishline! I'll be recommending them to whoever needs quality auto care!Services: Painting, Body & Trim

  George Carson
4 years ago
My Audi A3 was badly damaged in a hit and run, and I was seriously shaken. I had been advised by the dealership, to have the damages repaired at Finish Line Collision in Prospect Park. Although this was well out of the way, I took my baby there. From the beginning, I had my reservations, with the small closet sized office, and the rough demeanor and language of one the people there, Larry if I remember correctly. Anyway, I later received a call from my insurance company, telling me that the shop had 'yelled' and the estimator because of some disagreement, and bad mouthed my insurance too!. I would expect the shop to behave in a professional manner, but this was not situation. When I finally did pick up my Audi, the finished product was almost acceptable, because of paint spray I found in the door opening, and the interior smelled like paint. Now, I have no recourse because I didn't take my car to a direct repair shop which my carrier told me was an option. Wish I had.

  Eddie Camm
a year ago
I took my car there to repair a dent in my bumper. My car was in excellent mechanical condition (verified with my mechanics) when I took it in but when I picked it up, the shift boot and retainer were broken, the shift mechanism (which I upgraded within the last 9 months) was not working properly, the front brakes were warped, the trunk release did not work properly and the convertible top would not lower properly. When I brought all this to the attention of the shop all I got were excuses and push back from the staff. The car was in the shop for 6 weeks plus an additional 10 days to try and remedy their mistakes. The brakes are still not right and the shifter is still not functioning properly and I'm waiting on a new trunk release mechanism. They claim to guaranty their work for the life of car ownership but my attempts to contact the owners were met with a stone wall. I went there because this is supposedly a Porsche Certified body shop but I would not take my kid's tricycle there for repair.Services: Painting, Body & Trim, Paint repair

  Joe Ferrar
2 years ago
Highest quality work from the highest quality people. Took great care of my car after an accident, took my wife's car to them a year later and they did a great job again. Communicated well throughout the process and delivered on-schedule. They even gave us a tour of the shop and we're as friendly as could be. This is our go-to shop from now on!Services: Tires, Painting, Body & Trim

  Jessica Curran
4 years ago
Needing to have your car repaired is not always stress free experience, however bringing your car to Finish Line Collision makes the process a lot easier. From the start they help you get a rental, keep you updated on the progress of your car, return your car immaculate and then help you with the return of your rental. I have never had a bad experience there. Ask for Larry, he is the best!

  Angela Iacovone
3 years ago
Finish Line came highly recommended to me. They did an awesome job! The pearl paint was perfect. My Yukon Denali looked brand new when I picked it up. I don't feel like thank you is enough for everything they did from handling the claim to fixing my Truck.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Jensen Ackles
4 years ago
From the outside, and in the shop itself, quality is an expectation. However, this was not the case. From my early experience with Larry in the front office, I had a suspicion he would 'tell me what he thought I wanted to hear'. That is to say, 'we will do quality work on your Audi', and 'the work will be completed in a timely manner'. The time it took to complete the repairs, and the quality of repair (probably not Larry's doing) are wanting. Yes, I have read many positive reviews, and several not so favorable, and sadly I'm adding to the not so favorable. I would like for the Audi dealership that recommended this place, to consider the business relationship they have with this shop. (This car belongs to my fiance', and he did not want to identify his car out of concern there may be repercussions from the shop).

  Jamie
a year ago
I will never come back.I got 1 week repair time as original estimation so I decided to drop my car off. Apparently I made a bad decision, I got my car back 4 weeks later.It was just too hard to appreciate their estimation. I was fed with false hope the entire 4 weeks, under the impression that I would get my car back anytime.They just don't bother telling you the professional estimation that your parts might be delivered from Germany and the delivery would take as long as a few weeks or they might need permission from your insurance company which would be easily weeks as well before they could start repair your car.They also agreed to do a free touch-up for a small dent on my rear passenger's door but when I picked up my car, they said sth like `the touchup is not going to look good...`. All in all they used what they could to give you false hope while you are waiting.They might be professionals and they might keep other customers happy but in my case, I was deeply disappointed and I will try my best to avoid coming back for their service.

  tracy katz
5 years ago
My (new) car was hit in a "minor" accident. The repairs required a part be made specific for my car in Germany. This took FOREVER! Larry, at Finish Line, was constantly communicating and updating me. I got my car back in excellent shape and condition (still smells new!) after 4 1/2 months. No way I would have managed without the excellent customer service provided from start to finish (finally).