Conicelli Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ryan Schafran-Beard
a month ago
Had my bumper repainted and windshield replaced. I went here for my Hyundai because it has a special paint. Pleasantly surprised at how good the paint looks. It s a flat silver so difficult to paint. But it looks great. Very happy with the work done.

  Markwin Zerpa
7 months ago
Two weeks ago I went to pick up my vehicle and it was delivered with wax residue on several parts of my vehicle. It was dirty inside and all the rugs were thrown into place and as they fell like that, they were left rolled up. They are details that count...The worst of all is that that same day I observed that the ceiling they painted took off the four pieces of (Drip Molding joint Cover) and replaced them but they were all broken, they are not completely fixed since they broke them some internal hooks that hold. When I notified the person who assisted me, he told me not to worry that they would order those parts and then deliver them to me, which did not happen.I called several times and did not get any favorable response.Now I have to buy some parts that they broke themselves, also one of the doors they painted has a small bubble that was not fixed.

  Ken Keil
8 months ago
Very nice people and I'm sure it's a good body shop. However, my experience so far has not been good. My new Hyundai was rear-ended. I took the car in for an estimate. They took pictures and notes and produced the estimate. I settled with the driver who hit me for that amount. I scheduled the repair. A couple days later they asked me to bring the car in again for more pictures. They then told me that they had quoted the wrong part and instead of the all-in parts and labor estimate of $670 it was going to be $1,470 for the part alone! Now, I'm going be out of pocket over $1,000 and they don't seem to have any interest in "trying to make things right"... just saying "well, that's the cost, let us know if you want to get this scheduled." I finally agreed to have them order the part at which time I was told I needed to give them a non-refundable deposit of $1,470. I'm waiting for the part to come in (and am hoping it's the right one). I'll update this posting once the repair is complete.

  Maria Melendez
a year ago
I got rear-ended and went here to get my bumper fixed. Took two weeks, they updated me the entire time through texts. I dropped the car off and there was an enterprise representative on site ready there with a car for me. The interactions I had with everyone were seamless. I did take a star off because the detailing of the paint around the bumper seems a little rushed, but not bad enough to have them take it back to get redone.Service: General repairs & maintenance

  Dan Hainey
a year ago
My ignition key broke in half when I picked up the vehicle. Fresh glue was apparent. I immediately showed the receptionist who then showed the supervisor. She was asked to review the vehicle photos while I waited (why I don't know). They told me to bring the key back, which I did a few days later. I called to check on in a few weeks later, and said they know nothing about it. I asked for the manager, and after a few calls later she said there is nothing they can do about it. Wasting my time and further ghosting me bothers me the most. This is not a nice place to do business. Take your vehicle shopping and body shop needs elsewhere. And they still have my key.Services: Painting, Body & Trim

  Reuben Wouch
a year ago
There are hundreds of body shops. Take your car somewhere else. Was told it would take 3 days to fix my vehicle rented a car out of pocket. Will take at least a couple more days due to their error. Would not recommend . Will spend at least a thousand on a rental.Service: General repairs & maintenanceService: General repairs & maintenance

  Penny Mutual
a year ago
CUSTOMER WEWARE !I have two issues with the Conicelli collision center in Conshohocken#1 THEY LIE ABOUT WHEN YOUR CAR WILL BE READY After they told me my car will be ready in two weeks they took 5 weeks plus days for them to finish the car. They blame the insurance adjuster but when I called the insurance the same day the insurace had already approved the supplemental needed.#2 THEY LIE ABOUT STANDING BY THEIR WORKIt is been a month since I got my car back and the bumper right side came loose I went there and the reviewer say that will require a new claim. She then proceeded to push it manually and cause a scratch on the edge that was not there

  Big Will
a year ago
Good communication and very helpful. They fixed my truck in a timely manner. Would have given 5 stars except detail job was rushed and they left streaks on bottom of truck and crumbs in between seats.Service: General repairs & maintenanceService: General repairs & maintenance

  Keith Barlow
2 years ago
Took my Odyssey here after I backed into a tree and they did a great job fixing it. Since it wa leased, It was nice knowing that everything was repaired to Honda's requirements. They worked directly with my insurance company for payment and to arrange a rental. The rental was ready and waiting right on the lot and I was able to leave it with them when I picked up my car as well. This made life super easy. Will definitely use them again if I have another problem.

  angelo reeder
a year ago
So far so good ... due to the damage to my car I was able to begin the repair process immediately. I was put in a rental and have received text updates about the progress thus far. The staff was friendly and very helpful.

  Paul Kline
9 months ago
Terrible experience. They had my car for three weeks and there was no communication on the status of my vehicle unless I called them. To add insult to injury the cracked my windshield and tried to play it off like they didn t. DespicableService: General repairs & maintenanceService: General repairs & maintenance

  akshay dhall
a year ago
Great place to get your car fixed! Took care of everything from start to finish, even extended the rental for me. They keep you updated with texts! Car came out brand new!!

  Danni Brown
2 years ago
The office staff was clueless. I took my car in for repairs and they had to order parts. I called multiple times to check when the parts were coming and nobody ever knew what was going on and would say they would call back and never did and it turns out the parts were there for a month and nobody ever called and even when I had called they had not realized they were in. When I took my car in for the scheduled repairs the office staff was still clueless. The staff in the actual body shop seemed knowledgeable and the repairs were done well but the process getting it set up was a headache!

  Dig K
3 years ago
I need to share this experience because it has bothers me occasionally. It happened years ago. They did good job with the body, the staff was nice and communicative. Why bad experience? I had several hundred dollars in the car before arrived the place and it was gone when I got the car back. I should take the money with me and thought I trusted the place. I talked to the lady (we have emailed each other in the past and in person) there about it and she "vouched" the workers and emphasized that they are honest workers. Clearly she does not know the workers WELL enough. I should have called the police to get involved but...based on my experiences, they could not help. No evidence. My money was stolen. Such a shame.Service: Body & Trim

  yin lee
2 years ago
This Toyota car repair shop did an excellent job. The shop gives you update information about your car by text messages. My car got repair before the expected date. I am satisfied with their services.

  Susan K
4 years ago
Very friendly staff greeted me. A body shop employee came out to view my car damage for an estimate. Gave me a detailed write up. The wait was minimal. Very impressed.I love Toyota.

  Megan Gadson
6 years ago
My dropped my car off on February 2 and it was not finished until March 5. I was in a rental for 35 days! SLOW moving company. My car was returned to be a beautiful condition. But any update i got made it feel like my car was just sitting there waiting. I was given a discount for how long it took and everyone was very nice. Just took too long.

  ed raybuck
3 months ago
Been since Aug and still haven't gotten the overspray off my windows.

  David Mandel
8 months ago
Wanted to take my Toyota I got from Conicelli for repairs, was told I had to do all the legwork. Didn't even sound like they cared as I have used them jn the past.I called another facility who were happy to take care me of and work with State Farm. Shame on you Conicelli Collision.

  K. Cullen
4 years ago
Great customer service. Very reasonable estimate with high quality repair! I have taken two family cars to this shop for repair and both times my vehicles were repaired to better than their pre-accident state. Highly recommend.

  Michael Moravec
2 years ago
They were efficient and professional and did a great job repairing our carafter we were rear ended. Took longer than expected, but that was because additional parts had to be ordered.

  Kevin Reissmann
6 years ago
My car was broken into my car. The window was broken. Took it to Conicelli through Travelers insurance. Said it would be 2-4 days. Ended up taking 2 weeks. Called to tell me it was finished an hour before closing. I needed to rush in next morning before my 9:00 am flight. Went to put the seat back and the glass that was never cleaned up exploded all over my sons car seat. Had to go back in today for them to remove the seat and do it right. Missed another day of work and in a rental with no recourse. I would never recommend to go here.

  Duane Horne
4 years ago
Hi! My name is Elyse, I am from Michigan and I had brought my car in for storm damages. I am totally happy and thrilled with my experience at conicecelli auto body shop. My car looks brand new again! Thank you for the professional repairs on my car. Everyone was absolutely courteous and helpful through the whole process. I would highly recommend this body shop.

  Char Jefferson
2 years ago
Clean facility. Reception staff polite. Watch price quotes. I've got charges for unaffected sections of the car. I don't know why. I'm getting a second opinion.

  Octopus Squad
6 years ago
I recently had my 2017 Lexus RX 350 rear bumper repaired, minor accident with cosmetic damage. The shop was convenient to my work. I was assured that the work being done would restore the car to "like new" condition. The car was in their shop a full two weeks, some of that time was due to a supplemental that needed approval from Allstate, but I would have expected the work to be perfect. After taking the car home I notice upon raising the rear hatch that there is sizable gap between the bumper and rear hatch gasket, you can see behind the bumper. This is not how the bumper looked when I brought the car in. I brought the car back and asked that they look at the gap, they put the car on a lift for about 15 minutes brought it out and said that they made sure the clips were snug and it was fixed... I inspected it again and the gap was still present. The person at the shop told me that was the best they could do. Unfornuately I cannot recommend this shop and will most likely need to take it to the a Lexus dealer to try to fix and will have to pay out of pocket.

  Lisa Ashton
5 years ago
Excellent customer service. The ladies at the front desk are very sweet and efficient. I had my car back two days earlier than expected and it looks brand new. Conicelli text me with all the updates throughout the process which was so helpful. Thank you.

  Lauren Cherry
5 years ago
My car was hit in a parking lot and was left with a dent and a scratch going across the driver side and scratches on my rim. For some reason it took two weeks to fix the dent and scratches on the driver side and another four days to fix the scratches on the rim. And of course they wanted to charge thousands for it including labor hours. Do yourself a favor and go somewhere that actually knows what they are doing. I expected my dealership to actually know how to fix cars. I was sadly mistaken.

  Shawn Brooks
2 years ago
Took well over a month and a half to get my car fixed. Wasn't totaled.It was a fender bender.But worse, the initial ETA was 3 weeks, then 4, then 5 .... then it was finished - which they told me a week later.Just not well run.Services: General repairs & maintenance, Body & Trim, Welding

  Theresa Keller
5 years ago
We had our vehicle fixed after an accident and the process was painless! They we're very helpful and communication was great! We had the car back quickly. Thank you!!

  Brian Daly
4 years ago
My 2012 Honda Civic was in the Conicelli Body Shop for repair of collision damage from December 31, 2019 through January 10, 2020. I couldn t have had a better experience. Mickey DeCarolis, the service scheduler, and Customer Service Advisor Mike DeCarolis were uniformly cordial and professional. Mickey thoroughly explained the process upfront and set up rental of a temporary replacement car. Mike proactively kept me continually apprised of status throughout the repair process. Their commendable work confirmed my belief that Conicelli is the best dealership for both sales and service that I ve ever dealt with.