Rohrich Honda Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Crawfords Grays
a week ago
I m just convinced that it s better to take my car back to the dealers. The good mechanics are few and far too busy and there are a lot of bad mechanics or scammers. At least the dealers know about the cars more than regular mechanics. they even told me about issues that weren t even why I came that I knew about. It s more expensive but at least you get the piece of mind. The quick lube shops are also terrible around Pittsburgh. I m just going to the dealer from now on

  Joshua Dillow
a week ago
Very disappointed. I had a starter installed in my element last year, and right on the one year mark, the same issues started to occur (not starting.) I called to ask about the warranty and was told there is only a one year/12,000 mile warranty on parts and labor per the representative. Thats it? It s interesting that other Honda places (the one I used to go to) will honor a warranty for longer than 12 months, but apparently not here. Since I m no longer in Pittsburgh, I m going to have to go to another Honda service center to repair what was done here. Thanks for nothing and you can save the canned response, I wont be calling back.

  Taylor Resnick
3 months ago
I have been coming here for years and honestly was ready to leave. There is one particular male that is so demeaning to not only his customers, but his coworkers as well. I ve had two gentlemen who really make it worth going, and unfortunately I forget the name of the first one that I had met years ago. Zach is the other one! He is so kind, patient, explains everything to a T. His customer service is top notch, and they d have better reviews if they hired more people like him. I ll keep coming back in hopes that they do.

  chi chi
3 months ago
After waiting 3 weeks for an appointment, they couldn't do what was required because I didn't give them an up to date registration. They called to let me know & I got registered online in about 5 minutes. When I called back to tell them I was registered, the receptionist was very rude, stating a bad connection & transferred me to voicemail. They never returned my call & at the end of the day they called for me to pick up my car. No inspection done, just $160 for them to tell my I needed a new gas cap, which they didn't have in stock. I was told they could order it for me & I could install it myself to save money. Really?! Like I would pay them to install a gas cap or for anything else ever again. Total waste of time & money. Go anywhere else.

  Nadine Dubina
3 months ago
Call and ask for Elaine in the service department! She was incredibly kind and went above and beyond to help me figure out an issue I was having and scheduling me at a location that was convenient to me. Very knowledgeable and an absolutely outstanding individual. Rohrich is lucky to have her!

  Reema Khoury-Nassar
a year ago
Awful service and treatment of their customers. I had a scheduled appointment for an oil change and was told it would be about an hour and a half wait. After two hours I went to check on what was going on and was told that they didn t even start on my car yet. After 4 hours of my car was ready with unnecessary expenses they had charged by taking advantage of my low knowledge of cars. I ended up paying $250 for labor and brake fluid change. Rohrich Honda service department has gone completely down hill and makes me never want to lease a car from them again

  Gerrie Muto
a year ago
I purchased my 2022 Honda Accord Hybrid in July and wanted to add door guards. My sales consultant Anthony Thomas ordered and arranged the appointment with the service department.AJ--in the service department did an OUTSTANDING job of having the guards installed, making sure I was kept in the loop while the work was being done and could not have been more customer oriented.I have dealt with several other brands and their service depts. and I must admit that Rohrich Honda of Shadyside Service dept. outshined most of those brands. Thanks AJ!!

  Roman Luo
a year ago
Worst booking system even. I booked an appointment online at 3:50PM and I went there right on time, and they told me that their tech off work at 4:00pm, and I should come early next time.....???I show them the comformation email and they said they can't do nothing. So I spent 2 hour on traffic and got nothing done

  Charles Vaughn
5 months ago
Easy to make an appointment. Friendly and fast service.

  John Muczynski
10 months ago
The short version of the story is: I was billed for service I did not authorize, and the repair I asked for was not accomplished.

  Joseph Valeri
10 months ago
I went here for 20 years but I'm done with them. I don't need to be robbed

  Alex Palmer
8 months ago
Mansplained the AC settings of my car to me. Bet it wouldn't have happened if I was a man

  Macalaster Hutchings
a year ago
I went in for my appointment and my service was prompt, efficient, and friendly.