Pinnacle Tire And Auto Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Larry Kephart
5 months ago
This place does some of the best work I've ever seen. Even when I miss appointments they are always willing to take me back with open arms. I could go to a garage that would do the work for less, however it wouldn't be nearly the quality or standard that pinnacle offers. They have been working on my cars for years and I will continue to go there again and again until either they close or I'm gone. Even if the price may be a little more than I'd like they will work with you and go the extra mile to fix whatever problem you have. Pinnacle are my cars ride or die.

  Da Gra
3 days ago
Service writers are friendly and explain things well. The mechanics are good. This is our go to place when in need. 5 years of good experiences

  A. Fernandez
6 months ago
TL; DR: Mechanic at another shop caught a very visible issue that Pinnacle had ample opportunity to document and address.Additional Context: Paid over 1K for a tune-up. Our car receives regular maintenance, and this is one of those things you plan for. The day we pick it up, the car has issues that we attribute to a bad tank of gas. We take it back to Pinnacle, and they give a wait and see response after fuel injector cleaners. This tracks to experiences I've had with other cars and the past, and we follow this advice.The issue doesn't resolve, and we are traveling and unable to return to Pinnacle. We take it to another shop (dealer)that immediately identifies two issues. They provide images of the damage and say one of these issues was glaringly visible, had been going on for a while, and should have been addressed during our previous tune-up (less than 1 week prior). I asked if the kind of damage could've been attributed to the gas and was told no.There was also an issue with the kind of spark plugs installed in the car during the previous tune-up at Pinnacle, and they needed to be replaced within a week of purchase/ install.This is not my area of expertise. I trust Mechanics to keep me and my family safe. Based on this experience, I no longer trust Pinnacle with that responsibility.---Previous ReviewsUpdate: Went in to get a signal light changed because it was too complex to be done at the autoparts store. Fast, friendly, and thorough service. So glad we have this gem in Carrick.We got an oil change and an inspection. We had great, efficient, and detailed service both times we visited.

  Amber Cui
a year ago
Absolutely awful. Charged me for a failed inspection, said that my left turn signal lights weren't on, I tested, they were working perfectly. Charged me for a new inspection sticker, which obviously I did not get. said I needed new wiper blades even though mine are newer. The only thing they got right were about my bottom break lights. They are a scam and a joke, no wonder they don't have a high rating. The cost they told me to fix was way too high. DO NOT GO HERE! IT'S A WASTE OF TIME AND MONEY! I instantly contacted people who know about this stuff, they even said they are overcharging.

  C Russell
7 months ago
I ve had several of my vehicles serviced here. From engine swaps to oil changes. Always good prices & good service.Services: Air & cabin filter replacement, Exhaust, Tires, Auto engine diagnostic, Brakes, Brake service & repair, Oil changeServices: Air & cabin filter replacement, Exhaust, Tires, Auto engine diagnostic, Brakes, Brake service & repair, Oil change

  Bob Rutten (aws0bah)
5 months ago
Been going here for 20+ years, friendly staff and they've never done me wrong.

  Sarah Manko
3 years ago
I have been taking my car to Pinnacle for a very long time...I have always been treated with the absolute best customer care! They are always honest, and never try to sell me any services I don t need. They are very nice to do business with! I HIGHLY recommend Pinnacle! They will take very good care of you, and keep you on the road. I am truly thankful for all they do! You will be too!Services: Transmission, Transmission repair

  june bug
3 years ago
Needed a tire replaced, they did an excellent job. It seems to me that all the bad reviews are with people in denial when their cars are in need of repair and then they have a charge for the repair. Every repair mentioned seems to be a reasonable repair for a car that is not new. What do these people expect when their car needs to be repaired and a part is needed; free service? I was called before the additional repair was made, so what is the problem. Anyway, they were very upfront and I did need to have an air filter replaced. They called me to let me know in advance with the charge would be, and I said yes go ahead. So what's with these negative reviews. AND they were kind enough to show me the older part that was replaced & it was obvious that a replacement filter was needed in addition to replacing the tire that I'd come in for. Honestly, they tell you the costs before they do the work, so these people with their negative reviews could have just gone somewhere else for a second opinion and obviously did not I really find the negative reviews to be so ill-informed and petty that I laughed at them. I now need an inspection, so I'm gonna call these guys because guess what - they are RELIABLE and HONEST & the last time I was there, they did a great job.

  M Smith
3 years ago
A professional, family owned, competent, outgoing and friendly shop. They actually care and aren't trying to make a quick dollar. Great communication and they never do anything without approval. I've never felt pressured into a service that I didn't need and their workmanship, just like their public relations, are top notch!Services: Air & cabin filter replacement, Tires, Electrical, Wheel alignment, Air conditioning, Brake service & repair, Oil changeServices: Air & cabin filter replacement, Tires, Electrical, Wheel alignment, Air conditioning, Brake service & repair, Oil change

  Ryan Wierzchowski
3 years ago
I drove my car over to this business after work stating I had a hole in my tire. I was told it would need replaced so I immediately paid for it to be done. I was told that I would 100% have my vehicle back the next day after I stressed that I need my vehicle for work. They told me that a new tire would be delivered to the shop the next day because they didn t have any in stock and so I said I ll be sure to grab it tomorrow after work. They told me we ll be sure to give you a call letting you know what the combination is to the lockbox outside of our doors so you can get your keys. Today, I got off of work early and I called them at 1:30 pm and they told me they haven t received a tire yet and that they ll give me a call when they re finished. I never received that call and when I went up there, I seen my car in a bay with a brand new tire sitting right beside the wheel-well. This company should learn to be 100% more accurate when it comes to timing a job. Seeing that it was delivered and I never received a call and also the fact that I have no transportation to work because of this really ticks me off. For all of this trouble, I could have ordered the tired and put it on myself in 20 minutes rather than waiting 24+ hours to have it installed. They looked me in the eyes and lied to me and all of that just for a tire? I wouldn t be as frustrated if I didn t have to drive to work. They are supposed to be professionals. Very unreliable and I would recommend taking your petty repairs elsewhere.Service: Tires

  James Forosisky
2 years ago
This shop will tell you everything is wrong with your car and when you ask them to only repair the thing you asked for, they will refuse, and when you go to take your car elsewhere they will charge you 75 dollars for their trumped up diagnosis. They are completely inflexible and charge entirely too much compared to any other shop on the street. I imagine they have taken advantage of many unfortunate customers who aren't experts on auto repair.Service: Brake service & repair

  Andrew Jack
2 years ago
Friendly and explains everything well. Good service and doesn't rip you off.I've had breaks and rotors installed, state inspection, and a tire repair completed there without any problems.I usually drop my car off and pick it up a few hours later.

  Mr. George Booker
5 months ago
They do Great Work & backup their work with great technicians.

  Steve Rutten
6 months ago
Been going there for over 30 years. Always very helpful and professional

  Jim Perrerr
11 years ago
Stopped in for a price on tires for my Cavalier. After getting a quote I did a little shopping around, found a cheaper price, and these guys stuck by their word and beat it by a good bit. Also had some brake work done. No complaints. Nice guys, quality service, and best of all, low prices. Definitly recommend.

  Aarti K
5 years ago
I wouldn t recommend any one of y all to go there for any service. This peoples are doing fraud. Making their costumer fool. I changed all four of my tires here and I also had warranty for 40,000 miles but all of my tires fade out in few months it wasn t even been 20,000 miles yet. I went back in their shop and talked to them about it but they start saying it. It wasn t their fault it s all my fault I wasn t being careful with my car. They also said I was supposed to move front tires to back and back tires to front but when I asked my dealer about that they said I do not need to do that. Everyone think they used used tires on my car. Horrible place I ever been to.

  Danielle Hall
6 years ago
Horrible! Scam artist. Took it in for inspection bill came to 1500. When I said I didn t have enough to get all that work done he said I could pass on paying for half of his recommendations. One of which, was fixing my oil leak and that my oil pan was cracked but I had just gotten an oil change the day before so I told him Id go back to Valvoline to see if they messed something up. Went to Valvoline next day they informed me my oil was perfectly fine, there was no crack, and they changed my broken tail light for free because somehow the inspection guy managed to oversee something I actually needed.They also charge $60 for a diagnostic test when Golf down the street does that for free.

  Stephanie Miller
10 years ago
I have been going to Pinnacle Auto for about a year now.. unfortunately quite frequently because my car has been hating my life lately. This garage and all the employees are wonderful. They work with you to get the most convenient appointment schedule for you, and quickly. As a single female going into a garage- I never feel like I am being scammed, I always call around to other garages and back home to my mechanic friends to make sure I am always getting the best price and Pinnacle Auto Service has always done that on the first quote (if not lower than all other places) All the gentleman there are extremely friendly and helpful. I have and will continue to recommend this garage to all my friends. Thank you :) See you tomorrow.

  Megan Manko
5 years ago
I have been going here longer than i have been married, over 25 years!!! I can not begin to sing the praises of this small business. First and foremost, always helpful, always friendly, and always get us in and out in a timely fashion.Price, try finding a better one...we have ZERO complaints about what we have paid!I tell everyone I know about these guys. I wouldnt take our vehicles anywhere else. They offer flex pay which is so awesome when you dont have the cash on hand for a hefty repair, or want to use a credit card.This is a class act!

  Robert Zysk
3 years ago
First time customer. State inspection and repair of TPMS on two tires. Extremely satisfied with the quality of work performed and the time that it took. The shop is very clean and the staff courteous. This will now be my go too shop for the future. Highly satisfied

  btay1300 loc
4 years ago
Tried to scam me out of 800$ for a 61$ job... The staff is racist and manipulative, I'll fight one these guys if I see them outside of the shop! By the way my problem was fixed within 30 minutes including tow time,, with no problem... The other mechanics from the other shop though I made this Story up about how they tried to tell me they had to break bolts on my tire just to get it fixed!! Your a clown... And (I) and only me, decided to remove my car from your lot... Involve the police.,, because I've already involved the BBB,, your racist and that's a fact!! Punk!! IF YOUR BLACK AND LOOK STEREOTYPICAL TO THESE CHUMPS.. they will try to con you if you don't know about cars....

  Krystyn Trister
11 years ago
Took my car in to get inspected. Had it tuned up at another shop in my home town and they took care of a few problems and assured it would pass inspection without anything else repaired. Pinnacle took advantage of me for being a young woman that doesnt know much about cars. After all was said and done my bill was almost $400. When i told my last mechanic about this he tried calling them himself to get some answers for me. He spoke with the manager for about 5 seconds before he was hung up on. Dont ever go here.. they simply run a shady business.

  Vinnie Williams
7 years ago
Never again for these guys. I had a Cadillac and everytime I took my vehicle to them it was something else wrong they replaced tire rods and tire censors I was charged over 200 bucks for a censor that never got fixed. Then my power steering leaks when I got it back. I traded the car in it got so bad. Then I have a mountaineer that got a new ac entire unit installed. I was charged over 1200 dollars and it is still broken I took it to them twice to fix it..

  Hari Adhikari
6 years ago
They recommended me to change my car battery 4 years ago. They even told me that battery would last not more than 3 months. I was scared but I didn t buy a new battery. My car kept running until last week with the same battery. I suggest people not to believe this money suckers. Worst place for auto repairs and services.

  Justin Kelly
3 years ago
They took very good care of me and was very professional. I will be letting everyone I know to go see them guys up there. I can't thank yinz enough for what yinz did for me today. With that being said please if you have any vehicle issues go up to here you won't be disappointed.

  Don Revell
3 years ago
I have been looking for a local shop to take my vehicles . Upon entering Pinnacle Auto and meeting owners I Immediately felt that my vehicle was in good hands. Work performed was outstanding at a reasonable price.Thanks

  David Lloyd
4 years ago
Horrible took my sons Chevy Cruze there for check engine light and rough idle , had been previously scanned and pinnacle autos diagnosis did not match the other 3 which were all identical , next rude as rude as can be , next quote me one price I call back they say never told you that number for one of the two things they say was wrong and of course there 2 nd quote was higher , they said main problem was mass air flow sensor problem , wrong clearly shows when you touch the end of the pvc on top of the head it stalls so clearly after watching numerous videos with mechanics this becomes a issue at his mileage ,, next of course nothing is covered by insurance warranty , then final issue we pay for a wrong diagnosis and go out to start car it s dead , what the hell did they do , at there reviews and ratings they clearly won t be in business long if so I would recommend you don t take your car to them , there customer service rep at desk is as rude as they come . 1 star , your lucky I gave you that

  Shawn Miller
4 years ago
If you feel like wasting your time and money be my guess... I called before I took my car to these guys and asked every question if they would do to my car and they said yea we can do that for you come to find out they don t listen to you or the problems they just want the sell... so maybe if u have a small problem like windshield wipers are replacing a battery (which you can go to advanced auto to buy and they will install for you for free) they re your guys

  Michael main Mills
6 years ago
I sent my gf to get our car inspected. She told me They failed us because of bumper mount( which is not a thing) and a tie rod. So i called to ask about the failed bumper mount then he change his story to reinforment bar being rotted out. I then ask how can you check the reinforment bar without taking the bumper cover off. Believe it or not no answer was provided. Unfortunately for them ive been a licensed mechanic for over 4 years now and let it go because of sympathy for other mechanics but after reading so many reviews similar to mine, im thinking i should call the auditor because this dishonest work make it hard for us responsible mechanics. You guys should be ashamed i read one review saying u failed someone for a cabin filter which is not part of the safety or emissions inspection. Oh by the way my tie rods greased and rubber boot intact there absolutely no shaking but yet failed inspection smh

  Cory Clement
2 years ago
They were able to squeeze me in same day for a tire repair. They got it done quick and done right. Great service.